Administrator Guide

Conguring SupportAssist Person
SupportAssist Person mode allows you to congure name, email addresses, phone, method and time zone for contacting the person.
SupportAssist Person congurations are optional for the SupportAssist service.
To congure SupportAssist person, use the following commands.
1 Congure the contact name for an individual.
SUPPORTASSIST mode
[no] contact-person [first <first-name>] last <last-name>
Dell(conf-supportassist)#contact-person first john last doe
Dell(conf-supportassist-pers-john_doe)#
2 Congure the email addresses to reach the contact person.
SUPPORTASSIST PERSON mode
[no] email-address primary email-address [alternate email-address]
Dell(conf-supportassist-pers-john_doe)#email-address primary [e-mail]
Dell(conf-supportassist-pers-john_doe)#
3 Congure phone numbers of the contact person.
SUPPORTASSIST PERSON mode
[no] phone primary phone [alternate phone]
Dell(conf-supportassist-pers-john_doe)#phone primary [phone]
Dell(conf-supportassist-pers-john_doe)#
4 Congure the preferred method for contacting the person.
SUPPORTASSIST PERSON mode
preferred-method {email | no-contact | phone]
Dell(conf-supportassist-pers-john_doe)#preferred-method email
Dell(conf-supportassist-pers-john_doe)#
5 Congure the time frame for contacting the person.
SUPPORTASSIST PERSON mode
[no] time-zone zone +-HH:MM[start-time HH:MM] [end-time HH:MM]
Dell(conf-supportassist-pers-john_doe)#time-zone zone +01:24 start-time 12:00 end-time 23:00
Dell(conf-supportassist-pers-john_doe)#
Conguring SupportAssist Server
SupportAssist Server mode allows you to congure server name and the means of reaching the server. By default, a SupportAssist server
URL has been congured on the device. Conguring a URL to reach the SupportAssist remote server should be done only under the
direction of Dell SupportChange.
To congure SupportAssist server, use the following commands.
1 Congure the name of the remote SupportAssist Server and move to SupportAssist Server mode.
SUPPORTASSIST mode
[no] server server-name
Dell(conf-supportassist)#server default
Dell(conf-supportassist-serv-default)#
2 Congure a proxy for reaching the SupportAssist remote server.
942
SupportAssist