Connectivity Guide

SupportAssist
By default, SupportAssist is enabled. SupportAssist sends troubleshooting data securely to Dell EMC Technical Support. SupportAssist
does not support automated email notication at the time of hardware fault alert, automatic case creation, automatic part dispatch, or
reports.
To disable SupportAssist, use the eula-consent support-assist reject command.
SupportAssist Process
Congure SupportAssist
SupportAssist starts by default. If you do not accept end user license agreement (EULA), SupportAssist is disabled.
1 Enter SupportAssist mode from CONFIGURATION mode.
support-assist
2 (Optional) Congure the SupportAssist server URL or IP address in SUPPORT-ASSIST mode.
server url server-url
3 (Optional) Congure the interface used to connect to the SupportAssist server in SUPPORT-ASSIST mode.
source-interface interface
4 (Optional) Congure the contact information for your company in SUPPORT-ASSIST mode.
contact-company name {company-name}
5 (Optional) Congure a proxy to reach the SupportAssist server in SUPPORT-ASSIST mode.
proxy-server ip {ipv4–address | ipv6–address} port port-number [username user-name password
password]
6 Trigger an activity immediately or at a scheduled time in SUPPORT-ASSIST mode.
do support-assist activity full-transfer {start—now | schedule [hourly | daily | weekly |
monthly | yearly]}
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Troubleshoot OS10