Users Guide

Usage
Information
The no version of this command removes the configuration.
Example
OS10(conf-support-assist-ExampleCompanyName-FirstnameLastname)# phone
primary 000-123-4567
Supported
Releases
10.2.0E or later
preferred-method
Configures a preferred method to contact an individual.
Syntax
preferred-method {email | phone | no-contact}
Parameters
● email—Enter to select email as the preferred contact method.
● phone—Enter to select phone as the preferred contact method.
● no-contact—Enter to specify that the individual does not want to be contacted through email or
phone.
Default No-contact
Command Mode SUPPORT-ASSIST
Usage
Information
The no version of this command removes the configuration.
Examples
OS10(conf-support-assist-ExampleCompanyName-FirstnameLastname)#
preferred-method email
OS10(conf-support-assist-ExampleCompanyName-FirstnameLastname)#
preferred-method phone
OS10(conf-support-assist-ExampleCompanyName-FirstnameLastname)#
preferred-method no-contact
Supported
Releases
10.2.0E or later
Support bundle
The Support Bundle is based on the sosreport tool. Use the Support Bundle to generate an sosreport tar file that collects
Linux system configuration and diagnostics information, as well as the show command output to send to Dell EMC Technical
Support.
To send Dell EMC Technical Support troubleshooting details about the Linux system configuration and OS10 diagnostics,
generate an sosreport tar file.
1. Generate the tar file in EXEC mode.
generate support-bundle
2. Verify the generated file in EXEC mode.
dir supportbundle
3. Send the support bundle using FTP/SFTP/SCP/TFTP in EXEC mode.
copy supportbundle://sosreport-filename.tar.gz tftp://server-address/path
Use the delete supportbundle://sosreport-filename.tar.gz command to delete a generated support bundle.
Troubleshoot Dell EMC SmartFabric OS10
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