Users Guide

Table Of Contents
Examples
OS10(conf-support-assist-ExampleCompanyName-FirstnameLastname)#
preferred-method email
OS10(conf-support-assist-ExampleCompanyName-FirstnameLastname)#
preferred-method phone
OS10(conf-support-assist-ExampleCompanyName-FirstnameLastname)#
preferred-method no-contact
Supported
Releases
10.2.0E or later
Support bundle
The Support Bundle is based on the sosreport tool. Use the Support Bundle to generate an sosreport tar file that collects
Linux system configuration and diagnostics information, as well as the show command output to send to Dell EMC Technical
Support.
To send Dell EMC Technical Support troubleshooting details about the Linux system configuration and OS10 diagnostics,
generate an sosreport tar file.
1. Generate the tar file in EXEC mode.
generate support-bundle
2. Verify the generated file in EXEC mode.
dir supportbundle
3. Send the support bundle using FTP/SFTP/SCP/TFTP in EXEC mode.
copy supportbundle://sosreport-filename.tar.gz tftp://server-address/path
Use the delete supportbundle://sosreport-filename.tar.gz command to delete a generated support bundle.
Event notifications
Event notifications for the generate support-bundle command process at the start and end of the bundle they support,
and reports either success or failure.
Support bundle generation start event
Apr 19 16:57:55: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_STARTED: generate
support-bundle execution has started successfully:All Plugin options disabled
Apr 19 16:57:55: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_STARTED: generate
support-bundle execution has started successfully:All Plugin options enabled
sosreport generation start event
May 11 22:9:43: %Node.1-Unit.1:PRI:OS10 %log-notice:SOSREPORT_GEN_STARTED: CLI output
collection task completed; sosreport execution task started:All Plugin options disabled
May 11 22:9:43: %Node.1-Unit.1:PRI:OS10 %log-notice:SOSREPORT_GEN_STARTED: CLI output
collection task completed; sosreport execution task started:All Plugin options enabled
Support bundle generation successful event
Apr 19 17:0:9: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_COMPLETED: generate
support-bundle execution has completed successfully:All Plugin options disabled
Apr 19 17:0:9: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_COMPLETED: generate
support-bundle execution has completed successfully:All Plugin options enabled
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Troubleshoot Dell EMC SmartFabric OS10