Reference Guide

2 (Optional) Congure address information in SUPPORT-ASSIST mode. Use the no address command to remove the conguration.
address city name state name country name zipcode number
3 (Optional) Congure street address information in SUPPORT-ASSIST mode. Use double quotes to add spaces within an address. Use
the no street-address command to remove the conguration.
street-address {address-line-1} [{address-line-2} {address-line-3}]
4 (Optional) Congure the territory and set the coverage in SUPPORT-ASSIST mode. Use the no territory command to remove
the conguration.
territory company-territory
Congure SupportAssist company
OS10(conf-support-assist)# contact-company name Eureka
OS10(conf-support-assist-Eureka)# address city San Jose state California Country America
zipcode 95123
OS10(conf-support-assist-Eureka)# street-address "123 Main Street" "Bldg 999"
OS10(conf-support-assist-Eureka)# territory sales
Set contact information
Congure contact details in SupportAssist Company mode. You can set the name, email addresses, phone, method, and time zone.
SupportAssist contact-person congurations are optional for the SupportAssist service.
1 (Optional) Enter the contact name in SUPPORT-ASSIST mode.
contact-person first firstname last lastname
2 Enter the email addresses in SUPPORT-ASSIST mode.
email-address email-address
3 Enter the preferred contact method in SUPPORT-ASSIST mode.
preferred-method {email | phone | no-contact}
4 Enter a contact phone number in SUPPORT-ASSIST mode.
phone primary number [alternate number
Congure contact details
OS10(config)# support-assist
OS10(conf-support-assist)# contact-company name Eureka
OS10(conf-support-assist-Eureka)# contact-person first John last Smith
OS10(conf-support-assist-Eureka)# email-address [e-mail]
OS10(conf-support-assist-Eureka-JohnJamesSmith)# preferred-method email
OS10(conf-support-assist-Eureka)# phone primary 408-123-4567
Schedule activity
Congure the schedule for a full transfer of data. The default schedule is a full data transfer weekly — every Sunday at midnight (hour 0
minute 0).
• Congure full-transfer or log-transfer activities in EXEC mode.
support-assist-activity {full—transfer} schedule {hourly | daily | weekly | monthly | yearly}
• hourly min number — Enter the time to schedule an hourly task (0 to 59).
• daily hour number min number — Enter the time to schedule a daily task (0 to 23 and 0 to 59).
• weekly day-of—week number hour number min number — Enter the time to schedule a weekly task (0 to 6, 0 to 23,
and 0 to 59).
• monthly day number hour number min number — Enter the time to schedule a monthly task (1 to 31, 0 to 23, and 0 to
59).
• yearly month number day number hour number min number — Enter the time to schedule a yearly task (1 to 12, 1
to 31, 0 to 23, and 0 to 59).
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Troubleshoot OS10