Reference Guide

Set contact information
Configure contact details in SupportAssist Company mode. You can set the name, email addresses, phone, method, and time
zone. SupportAssist contact-person configurations are optional for the SupportAssist service.
1. (Optional) Enter the contact name in SUPPORT-ASSIST mode.
contact-person first firstname last lastname
2. Enter the email addresses in SUPPORT-ASSIST mode.
email-address email-address
3. Enter the preferred contact method in SUPPORT-ASSIST mode.
preferred-method {email | phone | no-contact}
4. Enter a contact phone number in SUPPORT-ASSIST mode.
phone primary number [alternate number
Configure contact details
OS10(config)# support-assist
OS10(conf-support-assist)# contact-company name Eureka
OS10(conf-support-assist-Eureka)# contact-person first John last Smith
OS10(conf-support-assist-Eureka)# email-address [e-mail]
OS10(conf-support-assist-Eureka-JohnJamesSmith)# preferred-method email
OS10(conf-support-assist-Eureka)# phone primary 408-123-4567
Schedule activity
Configure the schedule for a full transfer of data. The default schedule is a full data transfer weekly — every Sunday at
midnight (hour 0 minute 0).
● Configure full-transfer or log-transfer activities in EXEC mode.
support-assist-activity {full—transfer} schedule {hourly | daily | weekly | monthly |
yearly}
○ hourly min number — Enter the time to schedule an hourly task (0 to 59).
○ daily hour number min number — Enter the time to schedule a daily task (0 to 23 and 0 to 59).
○ weekly day-of—week number hour number min number — Enter the time to schedule a weekly task (0 to 6,
0 to 23, and 0 to 59).
○ monthly day number hour number min number — Enter the time to schedule a monthly task (1 to 31, 0 to 23,
and 0 to 59).
○ yearly month number day number hour number min number — Enter the time to schedule a yearly task (1
to 12, 1 to 31, 0 to 23, and 0 to 59).
Configure activity schedule for full transfer
OS10# support-assist-activity full-transfer schedule daily hour 22 min 50
OS10# support-assist-activity full-transfer schedule weekly day-of-week 6 hour 22 min 30
OS10# support-assist-activity full-transfer schedule monthly day 15 hour 12 min 30
OS10# support-assist-activity full-transfer schedule yearly month 6 day 12 hour 6 min 30
Set default activity schedule
OS10(conf-support-assist)# no support-assist-activity full-transfer schedule
View status
Display the SupportAssist configuration status, details, and EULA information using the show commands.
788
Troubleshoot OS10