Reference Guide

1. Display the SupportAssist activity in EXEC mode.
show support-assist status
2. Display the EULA license agreement in EXEC mode.
show support-assist eula
View SupportAssist status
OS10# show support-assist status
EULA : Accepted
Service : Enabled
Contact-Company : DellCMLCAEOS10
Street Address : 7625 Smetana Lane Dr
Bldg 7615
Cube F577
City : Minneapolis
State : Minnesota
Country : USA
Zipcode : 55418
Territory : USA
Contact-person : Michael Dale
Email : [e-mail]
Primary phone : [phone]
Alternate phone :
Contact method : email
Server(configured) : https://web.dell.com
Proxy IP :
Proxy Port :
Proxy username :
Activity Enable State :
Activity State
--------------------------------
coredump-transfer enabled
event-notification enabled
full-transfer enabled
Scheduled Activity List :
Activity Schedule Schedule created on
------------------------------------------------------------
full-transfer weekly: on sun at 00:00 Sep 12,2016 18:57:40
Activity Status :
Activity Status last start last success
-------------------------------------------------------------------------
coredump-transfer success Sep 12,2016 20:48:41 Sep 12,2016 20:48:42
event-notification success Sep 12,2016 20:51:51 Sep 12,2016 20:51:51
full-transfer success Sep 12,2016 20:30:28 Sep 12,2016 20:30:52
View EULA license
OS10# show support-assist eula
I accept the terms of the license agreement. You can reject the license agreement by
configuring this command 'eula-consent support-assist reject.'
By installing SupportAssist, you allow Dell to save your contact information (e.g. name,
phone number and/or email address) which would be used to provide technical support
for your Dell products and services. Dell may use the information for providing
recommendations to improve your IT infrastructure.
Dell SupportAssist also collects and stores machine diagnostic information, which
may include but is not limited to configuration information, user supplied contact
information, names of data volumes, IP addresses, access control lists, diagnostics &
performance information, network configuration information, host/server configuration
& performance information and related data ("Collected Data") and transmits this
information to Dell. By downloading SupportAssist and agreeing to be bound by these
terms and the Dell end user license agreement, available at: www.dell.com/aeula, you
agree to allow Dell to provide remote monitoring services of your IT environment and
you give Dell the right to collect the Collected Data in accordance with Dell's Privacy
Policy, available at: www.dell.com/privacypolicycountryspecific, in order to enable the
performance of all of the various functions of SupportAssist during your entitlement
to receive related repair services from Dell,. You further agree to allow Dell to
transmit and store the Collected Data from SupportAssist in accordance with these terms.
Troubleshoot OS10
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