Specifications

Technical support
Dell EMC Support provides a range of documents and tools to assist you with eectively using Dell EMC equipment and mitigating the
impact of network outages.
Through Dell EMC Support you can obtain technical information regarding Dell EMC products, access to software upgrades and patches,
and open and manage your Technical Assistance Center (TAC) cases. Dell EMC support provides integrated, secure access to these
services.
Topics:
• Accessing support services
• Technical assistance center
• Hardware replacement
Accessing support services
The URL for Dell EMC support is http://www.dell.com/support. You must have a userid and password to access support services. If you do
not have a userid and password, you can request these at the website.
To request a userid, password, and Dell EMC support services:
1 On the Dell EMC support page, click the Account Request link.
2 Fill out the User Account Request form and click Send. You will receive your userid and password by email.
3 To access Dell EMC support services, click the LOGIN link and enter your userid and password.
Technical assistance center
How to contact Dell
EMC TAC
Log in to Dell EMC support at http://www.dell.com/support and select the Service Request tab.
Information to
submit when
opening a support
case
• Your name, company name, phone number, and email address
• Preferred method of contact
• Model number
• Software version number
• Symptom description
Managing your case Log in to Dell EMC support and select the Service Request tab to view all open cases and Return Materials
Authorizations (RMAs).
Technical
documentation
Log in to Dell EMC support and select the Documents tab. You can access this page without logging in using the
Documentation link on the Support page.
Contact information
Web: www.dell.com.
Email: [e-mail]
6
94 Technical support