Users Guide

Table Of Contents
NOTE: When you upgrade from an earlier release (prior to Release 10.5.0.0), the switch does not retain the SupportAssist
configuration. After the upgrade is complete, enable and configure SupportAssist again. You must reconfigure SupportAssist
because the OS10 switch (starting from Release 10.5.0.0) connects to a different Dell EMC server, and you must accept
the EULA and reconfigure the server again.
However, reconfiguring SupportAssist is not required if you are using the on-premise gateway (SupportAssist Enterprise or
SAE). SAE does not require any SupportAssist configuration on the OS10 switch.
Important notes
Dell EMC offers SupportAssist Enterprise for large-scale deployments.
SupportAssist Enterprise requires you to deploy a SupportAssist Enterprise gateway server. See the SupportAssist
Enterprise documentation for more information.
If you do not want to deploy a SupportAssist Enterprise gateway server, you can configure SupportAssist on the OS10
switch. See the Configure SupportAssist section for more information.
Configuring SupportAssist on the OS10 switch requires Internet connectivity to the SupportAssist server. If there is
network outage, SupportAssist ignores the information that is collected during the downtime. When Internet connectivity
is restored, SupportAssist generates an alert.
Before you configure SupportAssist, you must accept the SupportAssist End User License Agreement (EULA).
If the SupportAssist server is configured using a domain name, ensure that the network device has access to a domain name
server (DNS). This release supports only IPv4 addressing.
This feature uses show commands to collect debug information. The use of show commands may impact CPU usage.
The system stores the show commands output in a .zip file. The size of the .zip file depends on the show command output.
Configure SupportAssist
If the OS10 switch resides behind a firewall, open port 443 on the firewall for an outbound connection to the following
SupportAssist servers:
https://esrs3.emc.com
https://esrs3-dr.emc.com
1. Enter the configuration mode.
OS10# configure terminal
OS10(config)#
2. Accept the EULA.
OS10(config)# eula-consent support-assist accept
3. Enter SupportAssist mode from CONFIGURATION mode.
OS10(config)# support-assist
OS10(conf-support-assist)#
4. (Required) Specify the SupportAssist server URL or IP address in SUPPORT-ASSIST mode, and specify your Dell Digital
Locker (DDL) credentials to access the SupportAssist server. This account must have entitlements to the OS10 switch in
DDL. You can enter default to specify the SupportAssist server URL (https://esrs3.emc.com).
OS10(conf-support-assist)# server url default username example-username password
example-password
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Troubleshoot Dell EMC SmartFabric OS10