Users Guide

Or
OS10(conf-support-assist)# server url https://domain username example-username
password example-password
5. (Required) Configure the interface to connect to the SupportAssist server in SUPPORT-ASSIST mode.
OS10(conf-support-assist)# source-interface interface
6. (Required) Configure the contact information for your company in SUPPORT-ASSIST mode.
OS10(conf-support-assist)# contact-company name ExampleCompanyName
OS10(conf-support-assist-ExampleCompanyName)#
7. Trigger an activity immediately or at a scheduled time in EXEC mode.
OS10# support-assist-activity full-transfer {start—now | schedule [hourly | daily |
weekly | monthly | yearly]}
Remove SupportAssist schedule
OS10# no support-assist-activity full-transfer schedule
Set company name
Configure the name, address, and territory information. Dell EMC Technical Support uses this information to identify which
company owns the device.
1. (Required) Configure contact information in SUPPORT-ASSIST mode.
OS10(conf-support-assist)# contact-company name example-company-name
2. (Required) Configure address information in SUPPORT-ASSIST mode. Use double quotes to add spaces within the city or
state name. Use the no address command to remove the configuration. Enter ? to view a list of supported country names
and codes. You can also find this information at the following location: Country names and codes.
OS10(conf-support-assist-example-company-name)# address city city-name state state-
name country country-code zipcode number
3. (Required) Configure street address information in SUPPORT-ASSIST mode. Use double quotes to add spaces within an
address. Use the no street-address command to remove the configuration.
OS10(conf-support-assist-example-company-name)# street-address {address-line-1}
[address-line-2 address-line-3]
4. (Optional) Configure the territory in SUPPORT-ASSIST mode. Use the no territory command to remove the
configuration.
OS10(conf-support-assist-example-company-name)# territory company-territory
Configure SupportAssist company
OS10(conf-support-assist)# contact-company name ExampleCompanyName
OS10(conf-support-assist-ExampleCompanyName)# address city San Jose state California
country USA zipcode 95125
OS10(conf-support-assist-ExampleCompanyName)# street-address "123 Example Street" "Bldg
999"
OS10(conf-support-assist-ExampleCompanyName)# territory Sales
Set contact information
Configure contact details in SUPPORT-ASSIST mode. You can set the name, email addresses, phone, and preferred contact
method.
Troubleshoot Dell EMC SmartFabric OS10
1777