Users Guide

Parameters territory — Enter the territory for the company.
Default Not congured
Command Mode CONFIG-SUPPORT-ASSIST
Usage Information The no version of this command removes the company territory conguration.
Example
OS10(conf-support-assist)# contact-company name Eureka
OS10(conf-support-assist-Eureka)# territory west
Supported Releases 10.2.0E or later
Support bundle
The Support Bundle is based on the sosreport tool. Use the Support Bundle to generate an sosreport tar le that collects Linux
system conguration and diagnostics information, as well as
show command output to send to Dell Technical Support.
To send Dell Technical Support troubleshooting details about the Linux system conguration and OS10 diagnostics, generate an
sosreport tar le.
1 Generate the tar le in EXEC mode.
generate support-bundle
2 Verify the generated le in EXEC mode.
dir supportbundle
3 Send the support bundle using FTP/SFTP/SCP/TFTP in EXEC mode.
copy supportbundle://sosreport-filename.tar.gz tftp://server-address/path
Use the delete supportbundle://sosreport-filename.tar.gz command to delete a generated support bundle.
Event notications
Event notications for the generate support-bundle command are processed at the start and end of the bundle they support, and
reports either success or failure.
Support bundle generation start event
Apr 19 16:57:55: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_STARTED: generate support-
bundle execution has started successfully:All Plugin options disabled
Apr 19 16:57:55: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_STARTED: generate support-
bundle execution has started successfully:All Plugin options enabled
sosreport generation start event
May 11 22:9:43: %Node.1-Unit.1:PRI:OS10 %log-notice:SOSREPORT_GEN_STARTED: CLI output
collection task completed; sosreport execution task started:All Plugin options disabled
May 11 22:9:43: %Node.1-Unit.1:PRI:OS10 %log-notice:SOSREPORT_GEN_STARTED: CLI output
collection task completed; sosreport execution task started:All Plugin options enabled
Support bundle generation successful event
Apr 19 17:0:9: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_COMPLETED: generate support-
bundle execution has completed successfully:All Plugin options disabled
Apr 19 17:0:9: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_COMPLETED: generate support-
bundle execution has completed successfully:All Plugin options enabled
Support bundle generation failure
Apr 19 17:0:14: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_FAILURE: Failure in generate
support-bundle execution:All Plugin options disabled
Troubleshoot OS10
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