Users Guide

View EULA license
OS10# show support-assist eula
SUPPORTASSIST ENTERPRISE - SOFTWARE TERMS
*** IMPORTANT INFORMATION - PLEASE READ CAREFULLY ***
This SupportAssist Software ("Software") contains computer programs and other
proprietary material and information, the
use of which is governed by and expressly conditioned upon acceptance of this
SupportAssist Enterprise Software
Terms ("Agreement"). This Agreement is a legally binding agreement between the entity
that has obtained the
Software ("You" or "Customer") and Provider (which may be a Dell Inc. Affiliate or an
authorized reseller ("Reseller"),
as explained below). If you are acting on behalf of a U.S. Federal Government agency,
please stop installing the
Software and contact your sales account representative.
.
.
.
<<Output Truncated>>
View warranty information
The Dell EMC TechDirect server manages the warranty information for OS10 switches and the relevant service contracts. You
can obtain warranty information for the OS10 switch using the following two-step process:
NOTE: You must accept the EULA before you can view the warranty information. See eula-consent for more information.
1. Obtain the warranty information from the TechDirect server:
OS10# support-assist-activity warranty refresh
The OS10 switch retrieves the warranty information.
2. View the warranty information.
OS10# show support-assist warranty
EULA support-assist : Accepted
Warranty details last received on: 2019-08-18T05:00:00Z
Service Tag: CARV007 Ship Date: February 08, 2017 Country: United States
Service Startdate Warranty expiration
date
--------------------------------------------------------------------------------------
-
ProSupport Flex for Client February 08, 2017 February 07, 2018
ProSupport Plus for PCs and Tablets February 08, 2017 February 07, 2018
Onsite Service After Remote Diagnosis February 08, 2017 February 07, 2018
Next Business Day + Onsite Resolution February 08, 2017 February 07, 2018
This command displays warranty information including when this information was last obtained from the server.
View SupportAssist logs
To view a list of SupportAssist activities with the ESRS and TechDirect servers, use the following show command:
OS10# show support-assist logs
1 Thu Jun 27 15:32:46 UTC 2019 Device registered with ESRS Server
2 Fri Jun 28 03:11:46 UTC 2019 Full-transfer bundle uploaded to ESRS Server
3 Fri Jun 28 03:11:55 UTC 2019 Alert bundle uploaded to ESRS Server
4 Fri Jun 28 03:11:58 UTC 2019 Alert bundle uploaded to ESRS Server
5 Fri Jun 28 05:08:49 UTC 2019 Alert bundle uploaded to ESRS Server
6 Fri Jun 28 03:00:00 UTC 2019 Warranty status refreshed
7 Fri Jun 29 03:00:00 UTC 2019 Warranty status refreshed
8 Fri Jun 29 03:11:46 UTC 2019 Full-transfer bundle uploaded to ESRS Server
Troubleshoot Dell EMC SmartFabric OS10
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