Users Guide

• Configuring SupportAssist Person
• Configuring SupportAssist Server
• Viewing SupportAssist Configuration
Configuring SupportAssist Using a Configuration
Wizard
You are guided through a series of queries to configure SupportAssist. The generated commands are added to the running
configuration, including the DNS resolve commands, if configured.
This command starts the configuration wizard for the SupportAssist. At any time, you can exit by entering Ctrl-C. If necessary,
you can skip some data entry.
Enable the SupportAssist service.
CONFIGURATION mode
support-assist activate
Dell(conf)#support-assist activate
This command guides you through steps to configure SupportAssist.
Configuring SupportAssist Manually
To manually configure SupportAssist service, use the following commands.
1 Accept the end-user license agreement (EULA).
CONFIGURATION mode
eula-consent {support-assist} {accept | reject}
NOTE: Once accepted, you do not have to accept the EULA again.
Dell(conf)# eula-consent support-assist accept
I accept the terms of the license agreement. You can reject
the license agreement by configuring this command
'eula-consent support-assist reject'.
By installing SupportAssist, you allow Dell to save your
contact information (e.g. name, phone number and/or
email address) which would be used to provide technical
support for your Dell products and services. Dell may use
the information for providing recommendations to improve
your IT infrastructure.
Dell SupportAssist also collects and stores machine diagnostic
information, which may include but is not limited to configuration
information, user supplied contact information, names of data
volumes, IP addresses, access control lists, diagnostics &
performance information, network configuration information,
host/server configuration & performance information and related
data ("Collected Data") and transmits this information to Dell. By
downloading SupportAssist and agreeing to be bound by these terms
and the Dell end user license agreement, available at:
www.dell.com/aeula, you agree to allow Dell to provide remote
monitoring services of your IT environment and you give Dell the
right to collect the Collected Data in accordance with Dells Privacy
Policy, available at: www.dell.com/privacypolicycountryspecific,
in order to enable the performance of all of the various functions
of SupportAssist during your entitlement to receive related repair
services from Dell,. You further agree to allow Dell to transmit
and store the Collected Data from SupportAssist in accordance with
these terms. You agree that the provision of SupportAssist may
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