FAQ

Problem Description and Solution
The pltool command ran, reports a failure, and refers to a
“mismatch”. What does that mean?
• The pltool command compares the rmware versions of the
device(s) to the expected latest revision. This message
indicates that the rmware is not the most current. Contact
your Dell EMC support representative.
The system is not allowing OS installation. Run the following command:
ONIE#onie-boot-mode -o rescue
then follow the normal installation instructions.
For the S6000–ON platform only.
The Fantool reports a failure, but the fans seem to be working
correctly.
• This is a bug in fantool in the current S6000–ON EDA. The
fantool reads the fan information and compares it to values
expected when the fan is initialized and is in the power-up state.
Troubleshooting tools
This section describes the diagnostic tools that provide debug and hardware tests.
To use the troubleshooting tools manually, you must be at the ONIE prompt and navigate to /mnt/diag/. If you are not already at the
ONIE prompt, reboot your system to Rescue mode. Refer to your network operating software documentation for the procedure to reboot
your system to Rescue mode.
NOTE
: EDA Quick Test mode only uses the tools in Access Only method for minimal system verication. EDA Extended mode
uses the full system for debugging and verication.
The EDA tool is a script-based execution of the other troubleshooting tools. The conguration le is a command-line execution for all tools
to run in order.
NOTE
: After running the troubleshooting tools, the system reboots to the ONIE prompt. To return to your network operating
software prompt, issue the reboot command.
edatool
The EDA tool (edatool) executes all of the other tools for testing and troubleshooting.
NOTE
: For troubleshooting your system, Dell EMC strongly recommends using the EDA tool and not individual tool commands.
The edatool is script-based and is easily extended or narrowed to meet your requirements.
Example of the edatool Output
DIAG:/ # edatool
*****************************
* Diagnostics Application *
*****************************
DellEmc Diag edatool version x.x, package x.xx.x.x-x 2019/01/07
Writing data to block 127 at offset 0x1fc0000
DellEmc Diag cpldupgradetool - version x.x package x.xx.x.x-x 2019/01/07
DellEmc Diag cputool - version x.x package x.xx.x.x-x 2019/01/07
DellEmc Diag eepromtool - version x.x package x.xx.x.x-x 2019/01/07
DellEmc Diag gpiotool - version x.x package x.xx.x.x-x 2019/01/07
DellEmc Diag i2ctool - version x.x package x.xx.x.x-x 2019/01/07
DellEmc Diag ledtool - version x.x package x.xx.x.x-x 2019/01/07
DellEmc Diag memtool - version x.x package x.xx.x.x-x 2019/01/07
DellEmc Diag nputool - version x.x sdk-x.x.x package x.xx.x.x-x 2019/01/07
DellEmc Diag nvramtool - version x.x package x.xx.x.x-x 2019/01/07
DellEmc Diag opticstool - version x.x package x.xx.x.x-x 2019/01/07
DellEmc Diag pltool - version x.x package x.xx.x.x-x 2019/01/07
ONIE diagnostics
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