Users Guide

Usage
Information
This command displays the warranty information for the OS10 switch and the relevant service contracts.
Example
OS10# show support-assist warranty
Warranty details last received on: 2019-08-18T05:00:00Z
Service Tag: CARV007 Ship Date: February 08, 2017 Country: United States
Service Startdate Warranty expiration date
-----------------------------------------------------------------------------------
ProSupport Flex for Client February 08, 2017 February 07, 2018
ProSupport Plus for PCs and Tablets February 08, 2017 February 07, 2018
Onsite Service After Remote Diagnosis February 08, 2017 February 07, 2018
Next Business Day + Onsite Resolution February 08, 2017 February 07, 2018
Supported
Releases
10.5.1.0 or later
show support-assist logs
Displays high-level logs of SupportAssist activities.
Syntax
show support-assist logs
Parameters None
Default None
Command Mode EXEC
Usage
Information
This command displays a list of SupportAssist activities with the ESRS and TechDirect servers.
Example
OS10# show support-assist logs
1 Thu Jun 27 15:32:46 UTC 2019 Device registered with ESRS Server
2 Fri Jun 28 03:11:46 UTC 2019 Full-transfer bundle uploaded to ESRS
Server
3 Fri Jun 28 03:11:55 UTC 2019 Alert bundle uploaded to ESRS Server
4 Fri Jun 28 03:11:58 UTC 2019 Alert bundle uploaded to ESRS Server
5 Fri Jun 28 05:08:49 UTC 2019 Alert bundle uploaded to ESRS Server
6 Fri Jun 28 03:00:00 UTC 2019 Warranty status refreshed
7 Fri Jun 29 03:00:00 UTC 2019 Warranty status refreshed
8 Fri Jun 29 03:11:46 UTC 2019 Full-transfer bundle uploaded to ESRS
Server
9 Fri Jun 30 05:13:37 UTC 2019 Full-transfer bundle upload failed due
to communication error
10 Fri Jun 30 05:14:00 UTC 2019 Alert bundle upload failed due to
communication error
11 Fri Jun 30 05:14:03 UTC 2019 Alert bundle uploaded to ESRS Server
Supported
Releases
10.5.1.0 or later
support-assist
Enters SupportAssist subconfiguration mode.
Syntax
support-assist
Parameters None
Default Not applicable
Command Mode CONFIGURATION
1792 Troubleshoot Dell EMC SmartFabric OS10