Owner's manual

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Troubleshooting: Dell™ PowerVault™ 124T LTO6 SAS
Autoloader User's Guide
Before Contacting Customer Support
Operator Control Panel Error Display
Checking For Errors
Autoloader Logs
TapeAlert Logs
Returning the Autoloader for Service
Before Contacting Customer Support
Errors that you may experience with your autoloader can range from simple connection problems to more
complex hardware failure. Before you contact Dell, you may be able to fix the problem yourself by following some
basic troubleshooting procedures.
Other than drive cleaning, there is no recommended routine maintenance of the Dell Pow erVault 124T
autoloader.
The operator control panel located at the front of the autoloader provides some troubleshooting capabilities, but
is limited. The Remote Management Unit provides more detailed information about the present state of the
autoloader and past performance, and is more helpful for troubleshooting errors.
Caution: If you find that you must power cycle the autoloader, do not turn the power back on for at least
10 seconds after powering down. This allows time for the power supply to completely discharge and ensure
a complete system reset. If time is not allowed for the discharge, the system may fail to boot properly and
will display a blank LCD screen. Power cycle again, waiting at least 10 seconds, to clear the problem.
The following table describes the probable cause and suggested action for problems that you may encounter.
Table 1: Basic Troubleshooting
Problem Probable Cause Suggested Action
The front panel does
not display
information.
The connection to the
LCD has failed.
Use the Remote Management Unit to troubleshoot
error.
Error messages
appear on the front
panel LCD display.
An error has occurred. Refer to Front Panel Error Display.
The autoloader is
operating slowly.
The autoloader, system
hardware, or host
backup softw are is
incorrectly configured.
Check the autoloader and application configurations.
Go to support.dell.com for configuration
requirements.