Contents: Dell PowerVault 160T Tape Library User's Guide Dell™ PowerVault™ 160T Tape Library User's Guide Introduction Getting Started Understanding the User Interface Working With Cartridges and Barcodes Configuring the Library Running Your Library Frequently Asked Questions Maintaining Your Library Troubleshooting Getting Help Contacting Dell Specifications Information in this document is subject to change without notice. © 2003 Dell Inc. All rights reserved.
Introduction: Dell PowerVault 160T Tape Library User's Guide Back to Contents Page Introduction: Dell™ PowerVault™ 160T Tape Library User's Guide Other Documents You Might Need Control Module Explanation of Symbols Expansion Modules Obtaining Technical Assistance Host Attachment Description Management Features This manual contains information and instructions necessary for the operation of the PowerVault 160T Tape Library.
Introduction: Dell PowerVault 160T Tape Library User's Guide The smallest configuration consists of one control module. As storage and tape drive requirements change, you can scale from 264 LTO tapes to 1,344 LTO tapes and up to 48 LTO drives by adding expansion modules to the control module. These numbers vary by drive type.
Introduction: Dell PowerVault 160T Tape Library User's Guide Centralized Management The Library Management Console gives you a single point from which to view all library components: robotics, drives, and network connectivity. This graphical user interface can be run both locally and remotely. It uses a simple, intuitive graphical style that is both secure and powerful. It provides library managers with native partitioning ability and a rich SNMP-based policy engine.
Introduction: Dell PowerVault 160T Tape Library User's Guide Library Management Control of the library originates in the library management module. It manages system hardware and allows external devices to configure the library and to obtain system status. Cartridge Accessor The cartridge accessor moves cartridges between storage cells, tape drives, and the I/E station. A picker is used to get or put cartridges in a storage cell or a tape drive slot.
Introduction: Dell PowerVault 160T Tape Library User's Guide Each tape magazine has a barcode label that the barcode scanner reads for identification and inventory. An optional, snap-on dust cover is available for the magazines. The magazines with the dust cover have interlocked stacking for external media storage. Figure 3. Magazine and Drive Locations Tape Cartridges Tape cartridges are stored in magazines within the library and are identified by an operator-attached, machine-readable barcode label.
Introduction: Dell PowerVault 160T Tape Library User's Guide The power system consists of the following: Power supply Power distribution unit (PDU) AC power cord A single power switch, located on the front door, turns on and off all power for the control module and attached expansion modules. Each PDU has a second circuit breaker, located in the rear of the module, that controls the module power supply output. The power supply has three LEDs that provide status information.
Introduction: Dell PowerVault 160T Tape Library User's Guide Management The library can be managed locally or remotely using the Library Management Console (LMC). Locally, the LMC is displayed on the touch screen on the front of the library. Remotely, the LMC is accessed through a client instance of the SNC Manager software on any computer on the network. The local and remote LMC user interfaces are identical. For more information on the LMC, see Library Management Console.
Getting Started: Dell PowerVault 160T Tape Library User's Guide Back to Contents Page Getting Started: Dell™ PowerVault™ 160T Tape Library User's Guide Cabling Installing Cartridges Installing Tape Drives Applying Power Logging on Locally Running the Setup Wizard Installing a Remote Client Cabling The controlling host computer(s) connect directly to the drives and library. The management control blade (MCB) that is located in the control module controls library operation.
Getting Started: Dell PowerVault 160T Tape Library User's Guide Cable management is accomplished through velcro clamps on the right-hand side of the library and a horizontal routing guide. Install the cables through these cable management devices. Host Connection Considerations There are limitations on the number of hosts that can access a single drive at any one time, for example, Fibre Channelattached drives support a minimum of two initiators.
Getting Started: Dell PowerVault 160T Tape Library User's Guide Installing Tape Drives The library can contain up to 12 full-height and 24 half-height tape drives. Tape drives should be added moving bottom to top starting with the lower drive cluster (see Figure 3). When the lower drive cluster is filled, begin adding tape drives to the bottom position in the upper drive cluster. Figure 3. Drive Installation Locations Required tools: 2.5 mm hex wrench, Phillips screwdriver 1. Open the front door. 2.
Getting Started: Dell PowerVault 160T Tape Library User's Guide 9. Using the Phillips screwdriver or your fingers, tighten the two retaining thumbscrews. 10. Install any further tape drives in the lower drive cluster. When the lower cluster is full, install the next tape drive in the upper drive cluster. 11. Close the back door. Applying Power Before applying power, you should perform a voltage check. Required tools: digital volt meter 1.
Getting Started: Dell PowerVault 160T Tape Library User's Guide NOTES: It may take a few minutes for the library to fully power on and the Library Management Console to display. During the power-on sequence, the Robotics Enabled indicator will flash. Once the system is fully up, the Robotics Enabled indicator will turn solid green. For more information, refer to Indicator Panel. Logging on Locally After the system has finished booting, the Logon dialog box is displayed on the touch screen. 1.
Getting Started: Dell PowerVault 160T Tape Library User's Guide The Setup Wizard does not include segments for configuring e-mail settings or setting up notification. It is recommended, however, that you refer to Configuring E-mail Settings and Setting up Notification. Once you have completed the Setup Wizard, configuration choices can be changed by using commands on the Setup menu.
Getting Started: Dell PowerVault 160T Tape Library User's Guide Setting the Date and Time 1. In the Date and Time dialog box, set the following parameters: Use the pull-downs to set the month, date, and year. Use the pull-downs to set the hour, minute, and-because the clock is not a 24 hour clock- whether the time is am or pm. 2. Select OK. Configuring E-mail Notification The Notification command allows you to send e-mail to specific individuals whenever certain conditions occur.
Getting Started: Dell PowerVault 160T Tape Library User's Guide Installation Requirements Microsoft Windows® Microsoft® Windows NT® 4.0 Server or Workstation, Service Pack 6a or Microsoft® Windows® 2000 or Microsoft® Windows® XP Minimum memory: 96 MB Free hard disk space: 30 MB Ethernet with TCP/IP protocol installed Red Hat® Linux The installation requirements for Red Hat® Linux include: Red Hat® Linux 8.
Getting Started: Dell PowerVault 160T Tape Library User's Guide $IATEMPDIR=/your/free/space/directory $ export IATEMPDIR To set the variable for C shell (csh) and tcsh: $ setenv IATEMPDIR /your/free/space/directory 5. From the temporary folder, type: chmod 777 , for example, chmod 777 MC400SOL.bin 6. If the temporary folder is NOT in the user's path, type [space]./, e.g. ./MC400SOL.bin This launches the installation from the current directory.
Understanding the User Interface: Dell PowerVault 160T Tape Library User's Guide Back to Contents Page Understanding the User Interface: Dell™ PowerVault™ 160T Tape Library User's Guide Operator Panel Library Management Console Menus Reading the Library Information Panel System Status at a Glance The Library Management Console allows you to interactively control library operations, set library options, check operating statistics, diagnose errors, and repair problems.
Understanding the User Interface: Dell PowerVault 160T Tape Library User's Guide Indicator Panel The Robotics Enabled indicator and the Power indicator each contain a button. The Status indicator is not a button. These indicators do not report the status of communications with a host. Figure 2. Indicator Panel Table 1.
Understanding the User Interface: Dell PowerVault 160T Tape Library User's Guide Library Management Console on a remote system, refer to Installing the Remote Client. NOTE: You cannot manage your library from the remote console until you have logged on to the LMC that runs on the touch screen, and completed Running the Setup Wizard from there. The LMC consists of five areas used to direct library activities: a title bar, a menu bar, a toolbar, the library information panel, and the system status buttons.
Understanding the User Interface: Dell PowerVault 160T Tape Library User's Guide Menus LMC menus organize user commands into six groups: Operations, Monitor, Setup, Tools, View, and Help. Use the Operations menu for day-to-day operations, including: changing mode, importing and exporting cartridges, taking inventory, moving media; loading and unloading drives, and logging off. Use the Monitor menu to view statistics at a glance as well as to get a detailed look at subsystem states.
Understanding the User Interface: Dell PowerVault 160T Tape Library User's Guide or window. Table 4.
Understanding the User Interface: Dell PowerVault 160T Tape Library User's Guide Tools Menu Service Admin X Drives 4 Admin X Capture Snapshot Admin X Update Software4 Admin X Teach 4 Admin View [system name] Admin, User,1 Guest 5 Help Help Admin, User, Guest X X About Admin, User, Guest X X 1 Users can make changes to or operate only those partitions to which they have privileges. partition must be offline and the physical library must be online. 3 Physical library must be online.
Understanding the User Interface: Dell PowerVault 160T Tape Library User's Guide I/E displays a table of the current contents of the I/E station. The information displayed by this button can also be displayed by selecting Monitor—> I/E Station. For an interpretation of the display, refer to Monitoring I/E Station Status. Figure 6. Import Toolbar Button Import launches the import of cartridges, if the current library is a partition. An import can also be requested by selecting Operations—> Import.
Understanding the User Interface: Dell PowerVault 160T Tape Library User's Guide Table 6. Library Information Panel Data Name The name of the current library. This is the library that appears with a checkmark beside it in the View menu. The type of library is displayed first—physical or partition—followed by the name of the library. Activity The current activity for the current library. Date The current GMT date. Time The current GMT time.
Understanding the User Interface: Dell PowerVault 160T Tape Library User's Guide If any button shows a degraded or failed state, all information reported is for the physical library only. Select the button to view additional details. For more information on the status buttons, refer to the Interpreting the System Status Buttons description that follows.
Understanding the User Interface: Dell PowerVault 160T Tape Library User's Guide Recovered Scans [Robot number] [Number of recovered scans within the history of the library] MCB Status [ID number] Good, Degraded Failed RCU Status [ID number] Good, Degraded Failed Vertical Motion N/A [Meters traveled within the history of the library] Horizontal Motion N/A [Meters traveled within the history of the library] Drive ID Drive type Drives World Wide Name (WWN) Firmware revision Loaded, loading,
Working With Cartridges and Barcodes: Dell PowerVault 160T Tape Library User's Guide Back to Contents Page Working With Cartridges and Barcodes: Dell™ PowerVault™ 160T Tape Library User's Guide Cartridge Handling Practice Write-Protecting Cartridges Installing Barcode Labels Using Cleaning Cartridges Managing Media The Library Management Console unifies and simplifies cartridge loading and unloading, importing and exporting, moving and inventory.
Working With Cartridges and Barcodes: Dell PowerVault 160T Tape Library User's Guide Installing Barcode Labels You must apply all barcode labels to the front of the cartridge. Depending on the media type, barcode labels are either stickers that are adhered to the front of the tape cartridge or cutouts that you slide into an indentation on the front of the cartridge. Peel off the label and place it on the cartridge. Verify that label is oriented so the numbers appear right-side up and above the barcode.
Working With Cartridges and Barcodes: Dell PowerVault 160T Tape Library User's Guide standard. For instance, the prefix "CLN" might be used to identify a cleaning tape. The library does not require a specific content to the label and accepts conventional tape labels. Insert a cleaning tape just as you do any other data tape. For example, the most common method is by means of the I/E station using host application control. Cleaning tapes often have limited lives that can be as few as 20 cycles.
Working With Cartridges and Barcodes: Dell PowerVault 160T Tape Library User's Guide Results "Imported" or "Failed". 4. Select Import. The picker moves the cartridge automatically from the I/E station to the first available empty slot in that partition. You cannot manually specify the slot. Exporting Cartridges from Partitions Use the Export command to take cartridges out of the partition. 1. Select a partition. To find out how to do so, refer to Selecting a Library or Partition. 2.
Working With Cartridges and Barcodes: Dell PowerVault 160T Tape Library User's Guide 1. Select Operations—> Drives—> Unload . A table of media is displayed in the Unload Drives dialog box. 2. Select the drive you want to unload. You can only unload one drive at a time. Use the media filter to perform a search for media IDs that match or contain a particular pattern. The parameters used to define a cartridge are media ID (barcode) and location.
Configuring the Library: Dell PowerVault 160T Tape Library User's Guide Back to Contents Page Configuring the Library: Dell™ PowerVault™ 160T Tape Library User's Guide After Completing the Setup Wizard Setting up Notification Selecting a Library or a Partition Specifying the Date and Time Working With Partitions Enabling Licenses Selecting a Mode Configuring Devices Setting up Network Configuration FC Host Managing Connectivity SCSI Host Setting up Policies for the Physical Library Configuring
Configuring the Library: Dell PowerVault 160T Tape Library User's Guide Working with Partitions A partition is an abstraction of a single underlying physical library that presents the appearance of multiple, separate libraries for purposes of file management, access by multiple users, or dedication to a specific host application. You can choose to run one software application in one partition, for example, and a different software application in a second partition.
Configuring the Library: Dell PowerVault 160T Tape Library User's Guide Media type checking is enabled The slots for the specified media type are equally divided among the number of libraries that you have specified for a particular media type. If you select Automatic, the Automatic Creation dialog box is displayed. Proceed to Creating Partitions Using Automatic Mode. If you select Manual, the Choose Partition Properties dialog box is displayed. Proceed to Creating Partitions Using Manual Mode.
Configuring the Library: Dell PowerVault 160T Tape Library User's Guide The partition license on the library is initially configured to allow two partitions. To create a second partition, repeat the steps of the procedure Creating Partitions Using Automatic Mode. After you complete Step 4, the Choose Resource Quantities dialog box displays. This time it looks a little different. The system has adjusted the number of drives, storage slots, and I/E magazines available based on your previous partition.
Configuring the Library: Dell PowerVault 160T Tape Library User's Guide Make certain that your library is attached to the network before you use the Network Configuration command. You must fully understand all network issues before you change the network configuration for a working system: 1. Log on as Administrator. 2. Select the physical library. To find out how to select a particular library, refer to Selecting a Library or Partition. 3. Select Setup—> Network Configuration.
Configuring the Library: Dell PowerVault 160T Tape Library User's Guide Enable or disable Automatic Teach Specify whether or not the robotic assembly should be automatically calibrated and configured, if necessary, each time the power cycles off and on. Enable or disable Automatic Inventory Specify whether or not the library should scan inventory automatically each time the power cycles off and on. 1. Log on as Administrator. 2. Select the physical library.
Configuring the Library: Dell PowerVault 160T Tape Library User's Guide 5 Good You can select multiple severity levels by holding down shift and clicking each choice. Repeat Step 5 to Step 7 as often as necessary. Select OK on the New Email Notification dialog box. When your specifications have been completely entered, select OK on the Notification dialog box.
Configuring the Library: Dell PowerVault 160T Tape Library User's Guide The IDs command is available from the physical library. Use this to set the Loop ID of a drive. All hosts viewing the drive will see the same Loop ID associated with the drive. FC Host and SCSI Host are available from the partition. Use them to configure access to partitions on a per-host basis.
Configuring the Library: Dell PowerVault 160T Tape Library User's Guide 4. To specify a particular ID for an FC drive, select a new FC ID number by using the arrow beside the New ID box. or select the check box in front of Soft to automatically assign an FC ID. 5. Select Set. FC Host The FC Host feature allows an FC-attached host to create a virtual private remapping of available LUNs. NOTE: Use FC Host to map partitions when a Fibre Channel host is connected to the MCB.
Configuring the Library: Dell PowerVault 160T Tape Library User's Guide In Figure 4 all devices have been manually mapped. The new map locations appear in heavy black type in the LUN/Device column. The previous (default) device map position of a remapped device is shown in gray type in the Device column. Figure 3. FC Host LUN Mapping Dialog Box (Default View) 6. Drag and drop the devices from the Device column to the appropriate LUN assignment in the LUN/Device column. 7. Select OK to save the mapping.
Configuring the Library: Dell PowerVault 160T Tape Library User's Guide Figure 5. FC Host LUN Mapping Dialog Box (Show Details View) file:///C|/Users/greshma_dhanarajan/Desktop/ug/config.
Configuring the Library: Dell PowerVault 160T Tape Library User's Guide When a device has been mapped, it is still listed, though unavailable, in the Device column. In Figure 4 the LUNs are not currently available for mapping, because they have already been mapped into the LUN/Device column. The device that was formerly found at assigned LUN 3 is now found at assigned LUN 1. Drag it back into the Device column to make it available for re-mapping.
Configuring the Library: Dell PowerVault 160T Tape Library User's Guide NOTE: Use SCSI Host to map partitions when a SCSI host is connected to the MCB. Before you map devices using SCSI Host, you must configure system components appropriately. 1. Log on as Administrator. 2. If you are not already working from the physical library, select it from the View menu. Refer to Selecting a Library or Partition. 3. Select Setup—> Device—> Access—> SCSI Host. The SCSI Host dialog box is displayed. 4.
Configuring the Library: Dell PowerVault 160T Tape Library User's Guide The right column of the SCSI host map dialog box, labeled Device, lists all available devices. The ID/LUN/Device column on the left provides map space for IDs 0-15 associated with the selected SCSI Channel, and LUNs 0-7 associated with each ID. Drag and drop devices from the Device column into the boxes associated with particular LUN assignments in the ID/LUN/Device column. Figure 7. SCSI Host Map (Show Details View) 8.
Configuring the Library: Dell PowerVault 160T Tape Library User's Guide Configuring E-mail Settings The e-mail settings are used by the notification and tools features. If a problem occurs in the library, you can have an e-mail automatically sent to Dell Support or you can have problem details sent to yourself or to others. 1. Select Setup—> Email Configuration. The Email configuration dialog box is displayed. 2.
Running Your Library: Dell PowerVault 160T Tape Library User's Guide Back to Contents Page Running Your Library: Dell™ PowerVault™ 160T Tape Library User's Guide Logging on Remotely Logging Off Working With User Accounts Understanding Location Coordinates When you log on as administrator, you are responsible for setting up and managing users, managing partitions, managing the physical library, specifying notification policies, updating software, configuring access, setting the date and time, and im
Running Your Library: Dell PowerVault 160T Tape Library User's Guide There are three user privilege levels: guest, user, and administrator. Guests see only the Library Management Console main screen. Users are allowed to operate a partition, but cannot run diagnostic tools (which require access to the physical library), and administrator users are allowed access to the entire physical library and all of its partitions.
Running Your Library: Dell PowerVault 160T Tape Library User's Guide If you are not changing the privilege level, and the privilege level is Administrator, select Finish to register the password change. To close the dialog box, select Cancel. 8. If the privilege level is set to User, the Assign Partitions dialog box opens. For a list of commands available to the administrator and those available to the user, refer to Table 4.
Running Your Library: Dell PowerVault 160T Tape Library User's Guide Here is the key to interpreting location coordinates. Aisle The designation for the aisle is always "1" for the library, because there is only one aisle. Module The designation for the module is based on the sequential numbering of the modular components. For a library consisting of a single control module, the module or "frame" is "1." As you add expansion modules, the numbering increments by one for each expansion module.
Running Your Library: Dell PowerVault 160T Tape Library User's Guide Aisle Module Rack Section Column Row Figure 3. Door-side Location Coordinates for a Unit Without an I/E Station Figure 4. Door-side Location Coordinates for a Unit With an I/E Station file:///C|/Users/greshma_dhanarajan/Desktop/ug/running.
Running Your Library: Dell PowerVault 160T Tape Library User's Guide Tape Drive Location Coordinates The designation for drives is based on the position of the drive in the module and section. Tape drives are always in rack "1", column "1" of a particular module. Columns are read from left to right as you face the rack. The number of drive sections in a rack varies per media type. Full height drives, like LTO, have twelve sections. All drives are in row "1" of the relevant section.
Running Your Library: Dell PowerVault 160T Tape Library User's Guide Table 4. Drive Numbering 1 1-4 1 1-12 1 1 Aisle Module Rack Section Column Row Figure 6. Drive-side Location Coordinates file:///C|/Users/greshma_dhanarajan/Desktop/ug/running.
Running Your Library: Dell PowerVault 160T Tape Library User's Guide Back to Contents Page file:///C|/Users/greshma_dhanarajan/Desktop/ug/running.
Frequently Asked Questions: Dell PowerVault 160T Tape Library User's Guide Back to Contents Page Frequently Asked Questions: Dell™ PowerVault™ 160T Tape Library User's Guide Where do I find cabling instructions? What is a partition? After installation, what do I do? Where can I find the serial number? Where are error messages defined? How many characters can be on the barcode? How do I upgrade software? What barcode formats are supported? How do I clean a drive? What do I do if I lose my password?
Frequently Asked Questions: Dell PowerVault 160T Tape Library User's Guide What is a partition? A partition is an abstraction of an underlying physical library that will be considered a different personality, capacity, or both to a host. It is a collection of real physical elements, combined to create a grouping that is different from the physical library, and is often dedicated to a single host application. Another term for partition is "logical library.
Maintaining Your Library: Dell PowerVault 160T Tape Library User's Guide Back to Contents Page Maintaining Your Library: Dell™ PowerVault™ 160T Tape Library User's Guide Monitoring Library Subsystems Maintenance Actions for all Users Maintenance Actions for Administrative Users The Dell PowerVault 160T provides advanced system monitoring and alerting mechanisms without the use an external troubleshooting framework.
Maintaining Your Library: Dell PowerVault 160T Tape Library User's Guide available] Recovered Scans [Robot number, if available] [Number of recovered scans within the history of the library] MCB Status [Serial number] Good, Degraded, Failed RCU Status [Serial number] Good, Degraded, Failed Vertical Motion N/A [Number of meters traveled within the history of the library] Horizontal Motion N/A [Number of meters traveled within the history of the library] Recording the information in the display
Maintaining Your Library: Dell PowerVault 160T Tape Library User's Guide Recording the information in the display 1. Select Send at the bottom of the Drive Status dialog box. The Email, Save, or Print Table dialog box is displayed. 2. Do one of the following: Enter the e-mail address for a recipient into the text box after Email, then select OK. NOTE: If you have not previously configured e-mail settings, go to Configuring E-mail Settings. Then return to this section.
Maintaining Your Library: Dell PowerVault 160T Tape Library User's Guide Port Mode Target or Initiator Status Operational, Lost Sync WWPN World Wide Port Name Loop ID If connection is arbitrated loop, the loop ID Connection Loop, Point to Point, Loop Preferred, Point to Point Preferred Speed 1 Gb/s, 2 Gb/s, or Auto Monitoring I/E Station Status Use the Monitor—> I/E Station command to display detailed information about the I/E stations in the currently selected partition.
Maintaining Your Library: Dell PowerVault 160T Tape Library User's Guide Use the Monitor—>Slots command to display detailed information about the slots in the currently selected partition. If you are working in the physical library, you can view status information for all slots. Because the number of slots in a physical or partition can be quite large, you can select a subset of the available slots. 1. If you have created a partition, use the View menu to select the appropriate library or partition.
Maintaining Your Library: Dell PowerVault 160T Tape Library User's Guide you are working in the physical library, you can view status information for all media. Because the number of media in a physical or partition can be quite large, you can select a subset of the available slots. 1. If you have created a partition, use the View menu to select the appropriate library or partition. To find out how to do so, refer to Selecting a Library or Partition. 2. Select Monitor—> Media.
Maintaining Your Library: Dell PowerVault 160T Tape Library User's Guide If you are experiencing system problems, make a quick check of subsystems and components before looking for a service ticket or Getting Help from Dell Support. Your service representative may ask you to check these things or—if you are the administrator—you may be asked to run a diagnostic procedure, or upload new software.
Maintaining Your Library: Dell PowerVault 160T Tape Library User's Guide water and a mild soap to clean the air filters. The materials in the filter should last the life of the product. However, if abnormal contamination occurs, replacement filters are available. Please contact your service representative to order. Maintenance Actions for Administrative Users Administrative users have access to the commands on the Tools menu.
Maintaining Your Library: Dell PowerVault 160T Tape Library User's Guide The Capture Snapshot command allows you to obtain and preserve detailed information about the state of the entire system. By default, information is collected about all system components. 1. Log on as Administrator. 2. Use the View menu to select the physical library. To find out how to do so, refer to Selecting a Library or Partition. 3. Take the physical library offline. For instructions, refer to Selecting a Mode. 4.
Maintaining Your Library: Dell PowerVault 160T Tape Library User's Guide the management control blade (MCB) file structure. The MCB then distributes the various components of the update package to the proper library subcomponents. 1. Log on as Administrator. 2. Use the View menu to select the physical library. To find out how to do so, refer to Selecting a Library or Partition. 3. Select Tools—> Update Software. You are prompted to take the library offline. 4. If you are ready to proceed, select Yes.
Maintaining Your Library: Dell PowerVault 160T Tape Library User's Guide 1. Take the physical library offline. For instructions, refer to Selecting a Mode. 2. Select Tools—> Teach. The Teach Test dialog box displays. The default choice is Configure. 3. Select Calibrate. 4. Select Start. Test results are displayed in the Results text box when the test is finished. 5. Select Cancel to close the dialog box. 6. For information about reported errors, proceed to Troubleshooting.
Troubleshooting: Dell PowerVault 160T Tape Library User's Guide Back to Contents Page Troubleshooting: Dell™ PowerVault™ 160T Tape Library User's Guide Displaying Service Tickets Getting Problem Details The Service wizard shows you service tickets and walks you through the actions that you need to take to restore library functionality. You must initiate the Service wizard manually. In most cases, the Service wizard will point you to the specific FRU that needs servicing and/or replacing.
Troubleshooting: Dell PowerVault 160T Tape Library User's Guide Enter the e-mail address for a recipient into the text box after Email, then select OK. NOTE: If you have not previously configured e-mail settings, go to Configuring E-mail Settings. Then return to this section. Enter a filename into the text box after the Save option. Use the file browser to save to a different location than the default. The default location is \SNC Manager\app\Client.
Getting Help: Dell PowerVault 160T Tape Library User's Guide Back to Contents Page Getting Help: Dell™ PowerVault™ 160T Tape Library User's Guide Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Complete the procedures in "Troubleshooting Your System." 2.
Getting Help: Dell PowerVault 160T Tape Library User's Guide www.dell.com/la (for Latin American countries) Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password. Electronic Support Service support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) support.euro.dell.com (for Europe only) Electronic Quote Service sales@dell.com apmarketing@dell.com (for Asian/Pacific countries only) Electronic Information Service info@dell.
Getting Help: Dell PowerVault 160T Tape Library User's Guide assistance. Have your invoice or packing slip available when you call. See the contact information for your region. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.
Contacting Dell: Dell PowerVault 160T Tape Library User's Guide Back to Contents Page Contacting Dell: Dell™ PowerVault™ 160T Tape Library User's Guide To contact Dell electronically, you can access the following websites: www.dell.com support.dell.com (technical support) premiersupport.dell.
Contacting Dell: Dell PowerVault 160T Tape Library User's Guide City Code: 1 Home/Small Business Fax 01 795 67605 Home/Small Business Customer Care 01 795 67603 Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard 0660 8056 01 795 67604 0660 8779 01 491 04 0 Bahamas General Support toll-free: 1-866-278-6818 Barbados General Support 1-800-534-3066 Belgium (Brussels) Website: support.euro.dell.
Contacting Dell: Dell PowerVault 160T Tape Library User's Guide Cayman Islands General Support Chile (Santiago) Sales, Customer Support, and Technical Support 1-800-805-7541 toll-free: 1230-020-4823 Country Code: 56 City Code: 2 China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.
Contacting Dell: Dell PowerVault 160T Tape Library User's Guide Switchboard (Relational) 3287 1200 Fax Switchboard (Relational) 3287 1201 Switchboard (Home/Small Business) 3287 5000 Fax Switchboard (Home/Small Business) 3287 5001 Dominica General Support toll-free: 1-866-278-6821 Dominican Republic General Support 1-800-148-0530 Ecuador General Support toll-free: 999-119 El Salvador General Support 01-899-753-0777 Finland (Helsinki) Website: support.euro.dell.
Contacting Dell: Dell PowerVault 160T Tape Library User's Guide Large Accounts Customer Care 06103 766-9560 Public Accounts Customer Care 06103 766-9555 Switchboard 06103 766-7000 Grenada General Support toll-free: 1-866-540-3355 Guatemala General Support 1-800-999-0136 Guyana General Support toll-free: 1-877-270-4609 Hong Kong Technical Support (Dimension™ and Inspiron™) 296 93188 International Access Code: 001 Technical Support (OptiPlex™, Latitude™, and Dell Precision™) 296 93191 Cou
Contacting Dell: Dell PowerVault 160T Tape Library User's Guide Fax Switchboard Jamaica General Support (dial from within Jamaica only) Japan (Kawasaki) Website: support.jp.dell.
Contacting Dell: Dell PowerVault 160T Tape Library User's Guide Corporate Sales (Brussels, Belgium) 02 481 91 00 Customer Care (Brussels, Belgium) 02 481 91 19 Fax (Brussels, Belgium) 02 481 92 99 Switchboard (Brussels, Belgium) 02 481 91 00 Macao Technical Support Country Code: 853 Customer Service (Penang, Malaysia) toll-free: 0800 582 604 633 4949 Transaction Sales toll-free: 0800 581 Malaysia (Penang) Technical Support toll-free: 1 800 888 298 International Access Code: 00 Customer Se
Contacting Dell: Dell PowerVault 160T Tape Library User's Guide Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Home and Small Business 0800 446 255 Government and Business 0800 444 617 Sales 0800 441 567 0800 441 566 Fax Nicaragua General Support Norway (Lysaker) Website: support.euro.
Contacting Dell: Dell PowerVault 160T Tape Library User's Guide Country Code: 35 Customer Care Sales 800 300 415 or 800 834 075 800 300 410 or 800 300 411 or 800 300 412 or 121 422 07 10 Fax 121 424 01 12 Puerto Rico General Support 1-800-805-7545 St. Kitts and Nevis General Support toll-free: 1-877-441-4731 St. Lucia General Support 1-800-882-1521 St.
Contacting Dell: Dell PowerVault 160T Tape Library User's Guide 00 Country Code: 46 City Code: 8 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.
Contacting Dell: Dell PowerVault 160T Tape Library User's Guide or 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 0870 908 0500 Preferred Accounts (500–5000 employees) Customer Care 01344 373 196 Central Government Customer Care 01344 373 193 Local Government & Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate/Public Sector Sales 01344 860 456 Uruguay General Support U.S.
Contacting Dell: Dell PowerVault 160T Tape Library User's Guide U.S. Virgin Islands General Support 1-877-673-3355 Venezuela General Support 8001-3605 Back to Contents Page file:///C|/Users/greshma_dhanarajan/Desktop/ug/contact.
Specifications: Dell PowerVault 160T Tape Library User's Guide Back to Contents Page Specifications: Dell™ PowerVault™ 160T Tape Library User's Guide Performance Specifications Environmental Specifications Electrical Specifications Physical Specifications Barcode Requirements This section provides performance, environmental, electrical, and physical specifications for modules in the Dell PowerVault 160T Tape Library.
Specifications: Dell PowerVault 160T Tape Library User's Guide NOTICE: Connect an 18 gauge stranded copper wire from the control module to earth ground. The typical power consumption for each module is shown in Table 3. Table 3. Typical Module Power Consumption Module AMP @ 110 V AMP @ 220 V kW BTU/hr Minimum (1 drive) 3.4 1.7 .375 1280 Maximum (12 drives) 12 6 1.32 4508 Minimum (no drives) 0 0 0 0 Maximum (12 drives) 9 4.5 .
Specifications: Dell PowerVault 160T Tape Library User's Guide Table 5. Configuration One Specifications Height Width Depth Maximum Weight Maximum Distributed Load Maximum Point Load 77.4 in 1965.9 mm 24.3 in 616.7 mm 38.3 in 973.9 mm 899 lb 408.6 kg 139.1 lb/ft 2 680.4 kg/m2 73.8 lb/in 2 5.2 kg/cm2 Configuration Two The second configuration consists of the control module and one expansion module. See Figure 2. Physical specifications are listed in Table 6. Figure 2.
Specifications: Dell PowerVault 160T Tape Library User's Guide Table 6. Configuration Two Specifications Height Width Depth Maximum Weight Maximum Distributed Load Maximum Point Load 77.4 in. 1965.9 mm 47.9 in. 1215.7mm 38.3 in. 973.9 mm 1784 lb 810.9 kg 140 lb/ft 2 684.9 kg/m2 73.3 lb/in 2 5.2 kg/cm2 Configuration Three The third configuration consists of one control module and two expansion modules. See Figure 3. Physical specifications are listed in Table 7. Figure 3.
Specifications: Dell PowerVault 160T Tape Library User's Guide Table 8. Configuration Four Specifications Height Width Depth Maximum Weight Maximum Distributed Load Maximum Point Load 77.4 in. 1965.9 mm 95.0 in. 2413.7 mm 38.3 in. 973.9 mm 3554 lb 1615.5 kg 140.5 lb/ft 2 687.2 kg/m2 73 lb/in 2 5.1 kg/cm2 Barcode Requirements A barcode must use only uppercase letters A to Z and/or numeric values 0 to 9. Your library currently supports Code 39 type barcode labels.
