Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Dell™ PowerVault™ 220S and 221S Systems Installation and Troubleshooting Guide Introduction Connecting and Operating Your Storage System Removing and Installing Hard Drives Removing and Installing EMMs and the SCSI Terminator Card Troubleshooting Getting Help Abbreviations and Acronyms Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer.
Introduction: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Back to Contents Page Introduction Dell™ PowerVault™ 220S and 221S Systems Installation and Troubleshooting Guide Front-Panel Features and Indicators Back-Panel Features and Indicators Audible Alarm Dell™ PowerVault™ 220S and 221S systems are reliable, flexible, external SCSI expansion enclosures designed to support multiple Dell storage environments and RAID configurations.
Introduction: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Table 1-1. Front-Panel Indicators LED Indicator LED Icon Condition Power (green) At least one power supply is supplying power to the system. Shelf-fault (amber) One of the following conditions has occurred: power-supply failure, EMM failure, cooling module failure, over-temperature condition, or firmware currently being downloaded. For more information, see "Troubleshooting.
Introduction: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide LED Indicator LED Icon Busy (green) Condition The hard drive is active on the SCSI bus. NOTE: This LED is controlled by the hard drive. See Table 1-3 for flash patterns and conditions. Status (green and amber) NOTE: For the full name of an abbreviation or acronym used in this table, see "Abbreviations and Acronyms." Table 1-3.
Introduction: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Figure 1-4. Back-Panel Features (Systems With Nonredundant EMMs and Nonredundant Power Supplies) Back-Panel Modules Figure 1-5 illustrates the back-panel modules features and indicators. See Figure 1-6 for more information about bus configuration switch modes. Figure 1-5. Back-Panel Modules Features and Indicators file:///C|/Users/rishi_sood/Desktop/220s/en/it/6f704c11.
Introduction: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Split-Bus Module Your storage system supports three SCSI bus modes controlled by the split-bus module: Joined-bus mode Split-bus mode Cluster mode These modes are controlled by the position of the bus configuration switch when the system is turned on. Figure 1-6 illustrates the switch position for each mode.
Introduction: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Splitbus mode Center LVD termination on the split-bus module is enabled and the two buses are electrically isolated, resulting in two seven-drive SCSI buses. The split-bus LED indicator on the front of the system (see Figure 1-2 for location) is illuminated while the system is in split-bus mode. Cluster mode Bottom LVD termination is disabled and the buses are electrically joined.
Introduction: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide NOTE: For the full name of an abbreviation or acronym used in this table, see "Abbreviations and Acronyms." Temperature Probes Your storage system contains four temperature probes that monitor system temperature and shut down the system in the event of overheating. Each EMM and both the primary and secondary backplanes contain temperature probes. Table 1-6 identifies the location of each probe. Table 1-6.
Introduction: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Module Icon LED Indicator LED Icon Power supply Power on (green) Cooling module Function DC output voltages are within specifications. Fault (amber) One of the DC output voltages is not within specifications. AC status (green) AC input voltage is within specifications regardless of the position of the power switch. Blower A fault (amber) Cooling module blower A has failed.
Introduction: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Back to Contents Page file:///C|/Users/rishi_sood/Desktop/220s/en/it/6f704c11.
Connecting and Operating Your Storage System: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Back to Contents Page Connecting and Operating Your Storage System Dell™ PowerVault™ 220S and 221S Systems Installation and Troubleshooting Guide Before You Begin Installing Your Rack-Mounted Storage System Converting Your System From Tower-to-Rack or Rack-toTower Connecting SCSI Cables Cabling Your System for Joined-Bus, Split-Bus, or Cluster Mode Connecting the Storage System Using
Connecting and Operating Your Storage System: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Dell offers conversion kits that allow you to convert your PowerVault 220S to a tower/standalone system, and your 221S to a rack system. Before performing the installation procedures in this section, use the documentation included in your conversion kit to complete the conversion.
Connecting and Operating Your Storage System: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Cabling Your System for Joined-Bus, Split-Bus, or Cluster Mode How you cable your storage system to your host system(s) depends on the bus configuration you choose: joined-bus, splitbus, or cluster. A joined-bus configuration is one in which two SCSI buses are joined to form one contiguous bus.
Connecting and Operating Your Storage System: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide NOTE: The split-bus configuration also supports the attachment of one storage system to one server using two channels on the same RAID controller, as well as two servers to one storage system (see Figure 2-5). Figure 2-5.
Connecting and Operating Your Storage System: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Connecting the Storage System 1. Turn on the host system, with a RAID controller or HBA installed, and all attached devices. NOTE: The storage system does not support HVD or single-ended SCSI controllers. For more information on supported controllers, see your system's readme file. 2.
Connecting and Operating Your Storage System: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide 8. Connect power to the power supplies. NOTICE: To safeguard your storage system from power problems, connect the AC power cable to a protected power supply, such as a UPS, line conditioner, or surge protector. If your storage system includes an optional redundant power supply, connect the two power supplies to different circuits if possible. 9.
Connecting and Operating Your Storage System: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide NOTE: If you have a redundant system, be sure to turn off the on/off switch on both power supplies.. 2. Power down the attached servers. 3. Turn off the storage system. 4. Complete step step 5 through step step 11 in "Connecting the Storage System.
Removing and Installing Hard Drives: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Back to Contents Page Removing and Installing Hard Drives Dell™ PowerVault™ 220S and 221S Systems Installation and Troubleshooting Guide Recommended Tools Removing Hard Drives Installing Hard Drives Your storage system features a SCSI backplane that simplifies cabling and configuring your storage system's SCSI hard drives. The SCSI backplane configures all SCSI IDs.
Removing and Installing Hard Drives: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide 3. Squeeze the release mechanism on the front of the hard-drive carrier (see Figure 3-1). Figure 3-1. Installing and Removing Hard Drives 4. Open the hard-drive carrier handle. 5. Gently but firmly pull the hard-drive carrier from its slot. NOTE: If the wrong drive is inadvertently removed, your array management software issues a message that a logical disk has failed after I/O has started.
Removing and Installing Hard Drives: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide b. Separate the rail from the shield with enough space to insert the access pins. c. Find the two holes on the slide rail labeled "S" and insert access pins in the holes by pressing the pins through from the inside of the rail (see Figure 3-3). Figure 3-3. Configuring a SCSI Drive Carrier d. Reassemble the slide rail to the carrier shield and bend the metal retaining tab back into place. 2.
Removing and Installing Hard Drives: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide c. Align the hard drive with the carrier by sliding the hard drive against the stop at the back of the carrier. d. Secure the hard drive to the carrier using the four screws removed earlier. Figure 3-4. Installing the Hard Drive in the Carrier 3.
Removing and Installing EMMs and the SCSI Terminator Card: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Back to Contents Page Removing and Installing EMMs and the SCSI Terminator Card Dell™ PowerVault™ 220S and 221S Systems Installation and Troubleshooting Guide Removing an EMM or SCSI Terminator Card Installing an EMM or SCSI Terminator Card A system with redundant enclosure management features two EMMs that are designated as primary and secondary and can be configured
Removing and Installing EMMs and the SCSI Terminator Card: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Installing an EMM or SCSI Terminator Card 1. Carefully insert the EMM or SCSI terminator card into the empty module slot. 2. Push the module to the back of the slot until it is firmly seated in the backplane connector (see Figure ). 3. Using a #2 Phillips-head screwdriver, tighten the captive screw at the top of the module to secure the module to the chassis. 4.
Troubleshooting: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Back to Contents Page Troubleshooting Dell™ PowerVault™ 220S and 221S Systems Installation and Troubleshooting Guide Safety First—For You and Your System Troubleshooting Overview Troubleshooting SCSI Hard Drives Troubleshooting the System Troubleshooting a Cooling Module Troubleshooting a Power Supply System Messages Parts Replacement Procedures Removing and Installing the Split-Bus Module Replacing the Power Su
Troubleshooting: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide array management software documentation for more information. If a temperature fault is not indicated, see "Troubleshooting the System." None See "Troubleshooting a Power Supply." Troubleshooting SCSI Hard Drives Hard-drive problems can be caused by a number of conditions, including problems with the drive itself, other electronics in the system, or an interface cable.
Troubleshooting: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide 3. Does the bus configuration switch mode match your cabling configuration? For example, if you are operating in splitbus mode, is the cabling between the host(s) and the storage system appropriate for this mode? (For more information on cabling configurations, see "Cabling Your System for Joined-Bus, Split-Bus, or Cluster Mode.") Yes. Go to step 4. No.
Troubleshooting: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide When a problem exists with the storage system, one or more of the following events occur: Amber shelf fault LED is illuminated Audible alarm sounds (when enabled) Drive(s) not seen during the host boot If any of these events occur, perform the following diagnostic steps: 1. Is the green AC status LED indicator on the power supply(s) illuminated? (See Figure 1-7.) No. See "Troubleshooting a Power Supply." Yes.
Troubleshooting: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide "Replacing a Cooling Module"). For more information, see "Troubleshooting a Cooling Module." 4. Is the amber fault indicator on the back of the power supply illuminated? (See Figure 1-7.) No. Go to step 5. Yes. A power supply has failed. Replace the failed power supply (see "Replacing the Power Supply"). For more information, see "Troubleshooting a Power Supply." 5.
Troubleshooting: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Troubleshooting a Power Supply The three power supply LEDs on the back of the power supply (see Figure 5-3) indicate the status of the power supply when it is connected to the backplane (see Table 1-7 for a description of each indicator and its function). If all three power-supply indicators are off or if the power-supply fault LED indicator is illuminated, perform the following steps: 1.
Troubleshooting: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide these messages. Parts Replacement Procedures This section provides the following procedures for removing and replacing components and assemblies in the storage system: Removing and installing the split-bus module Replacing the power supply Replacing a cooling module Unless otherwise noted, each procedure assumes the following conditions: You have read the safety instructions in your Product Information document.
Troubleshooting: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Installing a Split-Bus Module 1. Depending on your mode of operation, adjust the bus configuration switch to the proper position. Top position for joined-bus mode Center position for split-bus mode Bottom position for cluster mode For more information on these modes, see "Split-Bus Module." 2. Carefully insert the split-bus module into the empty module slot. 3.
Troubleshooting: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide remove one of the two power supplies while the system is turned on. If you have a system with only one power supply, you must turn off the system before replacing the power supply (see "Replacing a Power Supply in Systems With Nonredundant Power Supplies").
Troubleshooting: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide 4. Attach the cooling module to a new power supply by performing the reverse of step 3. 5. Carefully slide the new power supply and cooling module into the empty module bay, and push the module all the way to the back of the bay until it is seated in the backplane connector. The power supply is seated when its front plate is even with the front plate of the adjacent power supply.
Troubleshooting: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide 1. Stop all client activity and power down the host system. 2. Turn off the power switch on the power supply (see Figure 1-7). 3. Disconnect the power cable from the electrical outlet and the power supply. 4. Using a #2 Phillips-head screwdriver, turn the two captive screws counterclockwise to release the power supply and cooling module from the module bay (see Figure 5-5).
Troubleshooting: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide CAUTION: The power supply and cooling modules are heavy. Use both hands when removing. 2. Grasp the handle on the power supply and carefully pull the power supply and cooling module out of the module bay. NOTICE: The power-supply handle is provided to ease the task of pulling the power supply free from the bay. Do not use this handle to carry your storage system. 3.
Troubleshooting: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide 4. Attach a new cooling module to the power supply by performing the reverse of step 3. 5. Carefully slide the new power supply and cooling module into the empty module bay, and push the module all the way to the back of the bay until it is seated in the backplane connector. The power supply is seated when its front plate is even with the front plate of the adjacent power supply. 6. Turn on the power supply.
Getting Help: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Back to Contents Page Getting Help Dell™ PowerVault™ 220S and 221S Systems Installation and Troubleshooting Guide Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need assistance with a technical problem, perform the following steps: 1.
Getting Help: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide www.dell.ca (Canada only) Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password. Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) Electronic Quote Service sales@dell.com apmarketing@dell.
Getting Help: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.
Getting Help: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed.
Getting Help: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Preferred Accounts/Corporate Technical Support Switchboard 0660 8779 0820 240 530 00 Bahamas General Support toll-free: 1-866-278-6818 Barbados General Support 1-800-534-3066 Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 E-mail for French-speaking Customers: support.euro.dell.
Getting Help: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Technical Support Fax 818 1350 Technical Support (Dell™ Dimension™ and Inspiron™) toll-free: 800 858 2969 Technical Support (OptiPlex™, Latitude™, and Dell Precision™) toll-free: 800 858 0950 Technical Support (servers and storage) toll-free: 800 858 0960 Technical Support (projectors, PDAs, printers, switches, routers, and so on) toll-free: 800 858 2920 Customer Care toll-free: 800 858 2060 Customer Care
Getting Help: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Ecuador General Support toll-free: 999-119 El Salvador General Support 01-899-753-0777 Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: support.euro.dell.
Getting Help: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Fax 2108129812 Grenada General Support toll-free: 1-866-540-3355 Guatemala General Support 1-800-999-0136 Guyana General Support toll-free: 1-877-270-4609 Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: apsupport@dell.
Getting Help: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Fax Switchboard Jamaica General Support (dial from within Jamaica only) Japan (Kawasaki) Website: support.jp.dell.
Getting Help: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Home/Small Business Sales (Brussels, Belgium) toll-free: 080016884 Corporate Sales (Brussels, Belgium) 02 481 91 00 Customer Care (Brussels, Belgium) 02 481 91 19 Fax (Brussels, Belgium) 02 481 92 99 Switchboard (Brussels, Belgium) 02 481 91 00 Macao Technical Support Country Code: 853 Customer Service (Xiamen, China) 34 160 910 Transaction Sales (Xiamen, China) 29 693 115 toll-free: 0800 105 Malaysi
Getting Help: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Country Code: 64 Technical Support (for servers and workstations) Home and Small Business 0800 446 255 Government and Business 0800 444 617 Sales 0800 441 567 Fax 0800 441 566 Nicaragua General Support Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Getting Help: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Transaction Sales Corporate Sales toll-free: 1 800 394 7412 toll-free: 1 800 394 7419 Slovakia (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.
Getting Help: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide (Geneva) International Access Code: 00 Country Code: 41 City Code: 22 E-mail: Tech_support_central_Europe@dell.com E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.
Getting Help: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Corporate/Public Sector Sales 01344 860 456 Home and Small Business Fax 0870 907 4006 Uruguay General Support U.S.A.
Abbreviations and Acronyms: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide Back to Contents Page Abbreviations and Acronyms Dell™ PowerVault™ 220S and 221S Systems Installation and Troubleshooting Guide A ampere(s) AC alternating current ACM advanced cooling module BBS Bulletin Board Service bps bits per second BTU British thermal unit C Celsius cm centimeter(s) DC direct current ESD electrostatic discharge file:///C|/Users/rishi_sood/Desktop/220s/en/it/6f704az1.
Abbreviations and Acronyms: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide EMM enclosure management module F Fahrenheit FC Fibre Channel FCAL Fibre Channel arbitrated loop ft feet FTP file transfer protocol g gram(s) GB gigabyte Gb gigabit Gb/s gigabits per second GUI graphical user interface HBA file:///C|/Users/rishi_sood/Desktop/220s/en/it/6f704az1.
Abbreviations and Acronyms: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide host bus adapter HSSDC high-speed serial data connector HVD high-voltage differential Hz hertz ID identification I/O input/output JBOD just a bunch/box of disks K kilo- (1024) lb pound(s) LED light-emitting diode LS loop resiliency circuit/SCSI enclosure services LVD low-voltage differential file:///C|/Users/rishi_sood/Desktop/220s/en/it/6f704az1.
Abbreviations and Acronyms: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide m meter MB megabyte(s) MB/sec megabyte(s) per second MHz megahertz PCB printed circuit board PERC PowerEdge™ Expandable RAID Controller POST power-on self-test RAID redundant array of independent disks rpm revolutions per minute SAFTE SCSI accessed fault-tolerant enclosures SCSI small computer system interface sec file:///C|/Users/rishi_sood/Desktop/220s/en/it/6f704az1.
Abbreviations and Acronyms: Dell PowerVault 220S and 221S Systems Installation and Troubleshooting Guide second(s) SES SCSI enclosure services UPS uninterruptible power supply V volt(s) Back to Contents Page file:///C|/Users/rishi_sood/Desktop/220s/en/it/6f704az1.