Dell™ PowerVault™ 715N Systems Installation and Troubleshooting Guide Introduction Indicators, Messages, and Codes Running System Diagnostics Troubleshooting Your System Installing System Board Options Installing Hard Drives Getting Help Abbreviations and Acronyms Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
Back to Contents Page Introduction Dell™ PowerVault™ 715N Systems Installation and Troubleshooting Guide Other Documents You Might Need Getting Help The Dell™ PowerVault™ 715N network attached storage (NAS) appliance enables you to easily add storage to a workgroup, small office or small business network and offload the file management responsibilities from the server. The NAS appliance is a "headless" device, meaning it can be managed from any browser.
If at any time you do not understand procedures described in this guide, or if your system does not perform as expected, Dell provides a number of tools to help you. For more information about the help tools, see "Getting Help.
Back to Contents Page Indicators, Messages, and Codes Dell™ PowerVault™ 715N Systems Installation and Troubleshooting Guide Bezel Indicators System Messages System Beep Codes The system can identify problems and alert you of them. When a problem occurs, a message might appear on the screen (if using console redirection) or a beep code might sound.
Power LED Green indicates normal operation. Flashing amber indicates a system failure. Warning LED Any pattern or color indicates a system error. See "System Messages" and "System Beep Codes" for more information about possible system errors. Off indicates normal operation. LAN 1 LED Green indicates the system is connected to the network through the LAN 1 port. Flashing green indicates activity between the system and other devices on the network.
Each hard drive has two LEDs. The LEDs are most visible when the bezel is attached to the front of the system. The LEDs provide the following information for each hard drive: When the LED on the left side is green, the hard drive is installed in the drive bay and working. When this LED is amber, the hard drive is installed in the bay, but it is not working properly. When the LED on the right side flashes amber, the hard drive is active.
Table 2-2. System Beep Codes Beeps Cause Corrective Action 1 The memory refresh circuitry on the system board is faulty. Replace the system board. See "Getting Help" for information about obtaining technical assistance. 2 Base 64 KB memory failure. Switch memory modules. See "Adding Memory" in "Installing System Board Options" for information about replacing memory modules. 5 Processor error. 7 Processor exception interrupt error. Remove and reseat the microprocessor.
Back to Contents Page Running System Diagnostics Dell™ PowerVault™ 715N Systems Installation and Troubleshooting Guide Using the System Diagnostics Program Diagnostic Test Types Selecting and Running Tests Logging Test Results LED Indicators The system's BIOS ROM contains and launches the diagnostic software. You can run tests on a selected component, or you can create batches. The basic test modes include: User Interactive tests detect faults on a specified component.
Navigating System Diagnostics Table 3-1 lists the basic keys used to view or change information in the screens and to exit the program. The keys used to navigate screens in the appliance differ, depending on the version of the operating system installed on your console redirection client system. Because of ANSI limitations, not all keys can be used with console redirection. Table 3-2 shows keystroke combinations used for the version of Windows on your client system. Table 3-1.
OR OR Diagnostic Test Types The diagnostic test coverage are divided into the following categories: CPU, memory, system board, IDE hard drive, and network controller. CPU Select Processor Tests on the System menu for CPU tests. The tests ensure that the CPU functions properly.
External Cache Memory Test — identifies and tests the external cache memory, and then performs a random pattern test within the range of the cache memory size to detect cache memory problems. Quick Memory Test — quickly verifies that the entire installed memory can be accessed. System Board DMA Controller Register Tests — a series of read and write tests on the memory address registers and page registers of DMA controllers 1 and 2.
MAC Address Test — determines if the stored MAC address is valid. Transmission Test (loop back test) — determines if the i8255x controller is transmitting and receiving data properly. It requires two or more i8255x Ethernet controllers in the system to be connected through a hub or crossover cable. NOTE: Running this test without the crossover cable generates errors. Selecting and Running Tests Use the Options menu to select how to run tests.
LED Indicators Two LED indicators show the test status. When the diagnostics are running, the LEDs display green or amber as follows: When you run a test, the power LED blinks amber. When a test fails, the warning LED lights amber.
Back to Contents Page Troubleshooting Your System Dell™ PowerVault™ 715N Systems Installation and Troubleshooting Guide Safety First—For You and Your System External Connections Checking Specific System Problems Startup Routine Removing and Replacing the Front Bezel Removing and Replacing the System Cover Checking the Equipment Inside the System Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting the Power Supply Troubl
Checking Specific System Problems 1. Turn off the system, including any attached peripherals. Disconnect all the power cables from their electrical outlets. 2. If the system is connected to a power distribution unit (PDU), turn the PDU off and then on again. If the system is not receiving power, plug it into another electrical outlet. If it still is not receiving power, try another PDU. 3. Reconnect the system to the electrical outlet or PDU.
To replace the bezel, push the levers inward and push the bezel onto the front of the system. Removing and Replacing the System Cover The system is enclosed by a front bezel and a cover. To upgrade or troubleshoot the system, remove the system cover to gain access to internal components. Removing the System Cover 1. Observe the precautions in "Safety First—For You and Your System ." 2. Push the latches on the top of the system inward (see Figure 4-2). 3.
Replacing the System Cover 1. Ensure that you did not leave tools or parts inside the system. 2. Fit the cover over the sides of the chassis, and slide the cover forward until it snaps into place. Checking the Equipment This section provides troubleshooting procedures for equipment that connects directly to the I/O panel of the system. Before you perform any of the procedures, see "External Connections." Troubleshooting the Serial Port Problem You cannot access the appliance through console redirection.
4. If the problem is not resolved, turn off the system and any device connected to the serial port. 5. Ensure that you use a null modem serial cable. 6. Swap the cable with a known working cable. 7. Turn the client system on, and then turn on the appliance. If the problem is resolved, the interface cable must be replaced. See "Getting Help" for information about obtaining technical assistance.
Figure 4-4. NIC Indicators Inside the System In Figure 4-5, the system cover and front bezel are removed to provide an interior view of the system. Figure 4-5. Inside the System The system board holds the system's control circuitry and other electronic components. Several hardware options such as the microprocessors and memory are installed directly on the system board. The system board can accommodate one PCI expansion card. The hard drive bays provide space for up to four drives.
2. Remove the system cover. 3. Remove the expansion card, if installed. 4. Allow the system to dry thoroughly for at least 24 hours. 5. Replace the system cover, reconnect the system to the electrical outlet, and turn on the system. If the system does not start up properly, see "Getting Help" for information about obtaining technical assistance. 6. If the system starts up normally, shut down the system and reinstall all the expansion cards you removed in step 3. 7.
only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. 2. If the problem is not resolved by reseating the battery, replace the battery. If the problem is not resolved by replacing the battery, see "Getting Help" for information about obtaining technical assistance. Troubleshooting the Power Supply Problem The power LED on the front of the system is not lit. Action 1.
8. Remove the system cover. 9. Locate the fan and lift it from the chassis. 10. Insert a replacement cooling fan. 11. If the replacement fan does not operate, one of the fan connectors is faulty. See "Getting Help" for information about obtaining technical assistance. Troubleshooting an Expansion Card NOTE: Parts of this procedure require you to use the console redirection function on the serial port.
NOTE: Parts of this procedure require you to use the console redirection function on the serial port. See your System Administrator's Guide for information about connecting to the system through console redirection. Problem Faulty memory module. Faulty system board. Action 1. Turn on the power to the system, including any attached peripherals. 2. Enter the BIOS Setup utility to check the system memory setting. See "Using the BIOS Setup Utility," in the User's Guide for instructions. 3.
Action 1. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2. Remove the front bezel. See "Removing and Replacing the Front Bezel." 3. Remove the system cover. See "Removing and Replacing the System Cover." 4. Remove the expansion card, if installed. 5. Replace the system cover, reconnect the system to the power source, and turn on the system. 6. Run the system board tests in the System Diagnostics.
Back to Contents Page Installing System Board Options Dell™ PowerVault™ 715N Systems Installation and Troubleshooting Guide Removing and Replacing the Fan Assembly Expansion Card Adding Memory Microprocessor Upgrades Replacing the System Battery This section describes how to install the following options: Fan assembly Expansion card Memory upgrades Microprocessor upgrades System battery Use Figure 5-1 to locate the system board features.
Figure 5-2). Figure 5-2. Removing the Fan Assembly Replacing the Fan Assembly 1. Align the fan assembly with its connector on the system board and the peg on the chassis. 2. Push down on the fan assembly until it is connected to the system board. 3. Replace the system cover. 4. Turn on the system. Expansion Card The system has capacity for one, low-profile PCI expansion card. You install the card by using a riser card (see Figure 53).
CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information document. 3. Open the expansion-card latch and remove the filler bracket. NOTE: Keep this bracket in case you need to remove the expansion card. Installing a filler bracket over an empty expansion slot is necessary to maintain Federal Communications Commission (FCC) certification of the system.
5. Grasp the expansion card and carefully pull it away from the riser-card connector. 6. If you are removing the card permanently, install a metal filler bracket over the empty card-slot opening. NOTE: Installing a filler bracket over an empty expansion slot is necessary to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 7.
NOTE: If you use a version of Microsoft® Windows® 2000 earlier than Service Pack 2, the function keys do not work. You must press <2>. 7. If the Extd Memory value is incorrect, one or more of the memory modules might not be installed properly. Repeat step 2 through step 5, checking to make sure that the memory modules are firmly seated in their sockets. 8. Run the system memory test in the System Diagnostics. 9. Close the front bezel.
8. Perform step 5 through step 9 of "Performing a Memory Upgrade." Removing Memory Modules CAUTION: Before you perform this procedure, you must turn off the system and disconnect it from its power source. For more information, see "Safety First—For You and Your System " in "Troubleshooting Your System." CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information document. 1.
microprocessor. The heat sink is necessary to maintain proper thermal conditions. CAUTION: The microprocessor and heat sink can become extremely hot. Be sure the microprocessor has had sufficient time to cool before handling. Figure 5-5. Securing Clip 5. Remove the heat sink. 6. Pull the socket release lever straight up until the microprocessor is released (see Figure 5-5). 7. Lift the microprocessor out of the socket and leave the release lever up so that the socket is ready for the new microprocessor.
when you turn on the system. When placing the microprocessor in the socket, be sure that all of the pins on the microprocessor enter the corresponding holes. Be careful not to bend the pins. If the release lever on the microprocessor socket is not positioned all the way up, move it to that position. With the pin-1 corners of the microprocessor and socket aligned, set the microprocessor lightly in the socket and make sure all pins are matched with the correct holes in the socket.
4. Enter the BIOS Setup utility. If the date and time are not correct in the BIOS Setup utility, replace the battery. NOTE: Some software might cause the system time to speed up or slow down. If the system seems to operate normally except for the time kept in the BIOS Setup utility, the problem might be caused by software rather than by a defective battery. NOTE: If the system is turned off for long periods of time (for weeks or months), the SDRAM might lose its system configuration information.
7. Replace the system cover, and then reconnect the system and peripherals to the power source and turn on the system power. 8. Enter the BIOS Setup utility to confirm that the battery operates properly. 9. Enter the correct time and date through the BIOS Setup utility's Standard CMOS Setup settings. Also, re-enter any system configuration information that is no longer displayed on the BIOS Setup screens, and then exit the BIOS Setup utility. 10.
Back to Contents Page Installing Hard Drives Dell™ PowerVault™ 715N Systems Installation and Troubleshooting Guide Removing and Installing a Hard Drive Reinstalling the System Your system comes with four IDE hard drives. The drives are not hot swappable. Removing and Installing a Hard Drive 1. Remove the front bezel. 2. Push the release lever to the right (see Figure 6-1). Figure 6-1. Releasing the Drive Latch 3.
Because your NAS appliance is designed to have redundancy, it can recover from certain hardware and software failures. In some situations, it can automatically recover, and in others, you must have administrator privileges and manually intervene to recover the appliance. See your System Administrator's Guide for information about system reinstallation.
Back to Contents Page Getting Help Dell™ PowerVault™ 715N Systems Installation and Troubleshooting Guide Help Overview Dell Contact Numbers Help Overview This section describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to contact Dell for technical or customer assistance. Technical Assistance If you need assistance with a technical problem, perform the following steps: 1.
Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password. Electronic Support Service support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) support.euro.dell.com (for Europe only) Electronic Quote Service sales@dell.com apmarketing@dell.com (for Asian/Pacific countries only) Electronic Information Service info@dell.
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at http://www.dell.com/. For the telephone number to call to speak to a sales specialist, see "Dell Contact Numbers." Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.
Country Code: 54 City Code: 11 Customer Care Fax Website: http://www.dell.com.
Sales (Direct sales—from outside Toronto) Sales (Direct sales—from within Toronto) toll free: 1-800-387-5752 416 758-2200 Sales (Federal government, education, and medical) toll free: 1-800-567-7542 Sales (Major accounts) toll free: 1-800-387-5755 TechFax toll free: 1-800-950-1329 Cayman Islands General Support Chile (Santiago) Sales, Customer Support, and Technical Support 1-800-805-7541 toll free: 1230-020-4823 Country Code: 56 City Code: 2 China (Xiamen) Home and Small Business Technical Su
Country Code: 358 Home/Small Business Customer Care 09 693 791 94 City Code: 9 Fax 09 253 313 99 Switchboard 09 253 313 00 Website: support.euro.dell.com E-mail: fin_support@dell.
Fax Switchboard 204 5960 01 204 4444 Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Italy (Milan) Home and Small Business International Access Code: 00 Technical Support 02 577 826 90 Customer Care 02 696 821 14 Country Code: 39 Fax 02 696 821 13 City Code: 02 Switchboard 02 696 821 12 Website: support.euro.dell.com E-mail: support.euro.dell.
Switchboard Latin America 2194-6000 Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service)(Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.
New Zealand Home and Small Business 0800 446 255 International Access Code: 00 Government and Business 0800 444 617 Sales 0800 441 567 Country Code: 64 Fax 0800 441 566 Nicaragua General Support Norway (Lysaker) Technical Support 671 16882 International Access Code: 00 Relational Customer Care 671 17514 Country Code: 47 Home/Small Business Customer Care Switchboard Fax Technical Support (Upplands Vasby, Sweden) Fax Switchboard 001-800-220-1006 23162298 671 16800 46 0 85 590 05 594 671
E-mail: dell_za_support@dell.com Southeast Asian and Pacific Countries Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) Spain (Madrid) Home and Small Business International Access Code: 00 Technical Support 902 100 130 Customer Care 902 118 540 Country Code: 34 Sales 902 118 541 City Code: 91 Switchboard 902 118 541 Fax 902 118 539 604 633 4810 Website: support.euro.dell.com E-mail: support.euro.dell.
or 0800 33 555 Thailand Technical Support International Access Code: 001 Customer Service (Penang, Malaysia) Sales toll free: 0880 060 07 604 633 4949 toll free: 0880 060 09 Country Code: 66 Trinidad/Tobago General Support U.K.
(1-877-335-5638) US Virgin Islands General Support 1-877-673-3355 Venezuela General Support 8001-3605 Back to Contents Page
Back to Contents Page Abbreviations and Acronyms Dell™ PowerVault™ 715N Systems Installation and Troubleshooting Guide A ampere(s) AC alternating current ANSI American National Standards Institute APM advanced power management BIOS basic input/output system C Celsius CD compact disc cm centimeter(s) CMOS complementary metal-oxide semiconductor CPU central processing unit DC direct current DHCP Dynamic Host Configuration Protocol DIMM
dual in-line memory module DMA direct memory access DMI desktop management interface dpi dots per inch DRAM dynamic random-access memory ECC error checking and correction EDO extended-data out EGA enhanced graphics adapter EIDE enhanced integrated drive electronics EMI electromagnetic interference EMM expanded memory manager EMS Expanded Memory Specification EPP Enhanced Parallel Port EPROM erasable programmable read-only memory ESD
electrostatic discharge ESDI enhanced small-device interface ESM embedded server management F Fahrenheit FAT file allocation table FCC Federal Communications Commission ft feet g gram(s) GB gigabyte(s) GUI graphical user interface Hz hertz I/O input/output ID identification IDE integrated drive electronics IPX Internet packet exchange
IRQ interrupt request ISA Industry-Standard Architecture KB kilobyte(s) KB/sec kilobyte(s) per second kg kilogram(s) kHz kilohertz L2 Level 2 LAN local area network lb pound(s) LED light-emitting diode LVD low voltage differential m meter(s) mA milliampere(s) mAh milliampere-hour(s)
MB megabyte(s) MHz megahertz mm millimeter(s) ms millisecond(s) MS-DOS® Microsoft® Disk Operating System mV millivolt(s) NAS network attached storage NIC network interface controller NIS network information service NiCad nickel cadmium NMI nonmaskable interrupt ns nanosecond(s) NTFS NT File System NVRAM nonvolatile random-access memory PCI
Peripheral Component Interconnect PDU power distribution unit PGA pin grid array POST power-on self-test RAID redundant array of independent disks RAM random-access memory RAS remote access services RGB red/green/blue ROM read-only memory rpm revolutions per minute RTC real-time clock SCA Single Controller Architecture sec second(s) SDRAM synchronous dynamic random-access memory SIMM
single in-line memory module SMBus system management bus SNMP Simple Network Management Protocol SDRAM synchronous dynamic random-access memory TCP/IP Transmission Control Protocol/Internet Protocol UART universal asynchronous receiver-transmitter UPS uninterruptible power supply UTP unshielded twisted pair V volt(s) VAC volt(s) alternating current VDC volt(s) direct current VGA video graphics array VRAM video random-access memory W watt(s) WH watt-hour(s)
ZIF zero insertion force Back to Contents Page