Contents: Dell PowerVault 735N Systems Installation and Troubleshooting Guide Dell™ PowerVault™ 735N Systems Installation and Troubleshooting Guide You must right-click the link for a portable document format (PDF) file and save the file to your hard-disk drive. Attempting to link directly to large PDF files causes your system to freeze. To save PDF files (files with an extension of .
Contents: Dell PowerVault 735N Systems Installation and Troubleshooting Guide searching PDF files from the Adobe World Wide Web site at: http://www.adobe.com/. Notes, Notices, Cautions, and Warnings Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type. These blocks are notes, notices, cautions, and warnings, and they are used as follows: NOTE: A NOTE indicates important information that helps you make better use of your computer system.
87MPGbk0.book Page v Wednesday, December 13, 2000 2:14 PM Preface About This Guide This guide is intended for anyone who wants to install or troubleshoot a Dell PowerVault 735N Network Attached Storage (NAS) appliance. Before calling Dell for technical assistance, follow the recommended procedure(s) in this guide to solve most hardware problems yourself. For software problems, see the Dell PowerVault 735N NAS Appliance System Administrator’s Guide.
87MPGbk0.book Page vi Wednesday, December 13, 2000 2:14 PM • The Dell PowerVault 735N Systems Service Manual, which contains detailed information on servicing your system. This is available only at http://support.dell.com. You may also have one or more of the following documents: • • • Documentation that is included with options you purchase separately from the system. This documentation includes information that you need to configure and install these options in your Dell system.
87MPGbk0.book Page vii Wednesday, December 13, 2000 2:14 PM • Syntax lines consist of a command and all its possible parameters. Commands are presented in lowercase bold; variable parameters (those for which you substitute a value) are presented in lowercase italics; constant parameters are presented in lowercase bold. The brackets indicate items that are optional.
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87MPGbk0.book Page ix Wednesday, December 13, 2000 2:14 PM Contents Chapter 1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Safety, Regulatory, and Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Chapter 2 Checking the Basics . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Backing Up Files . . . . . . .
7MPGbk0.book Page x Wednesday, December 13, 2000 2:14 PM Chapter 5 Checking the Equipment . . . . . . . . . . . . . . . . . . . . . . . 5-1 Troubleshooting the Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting the Basic I/O Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting a Serial I/O Device . . . . .
87MPGbk0.book Page xi Wednesday, December 13, 2000 2:14 PM Dell Contact Numbers Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-7 Jumpers, Switches, and Connectors . . . . . . . . . . . . . . A-1 Jumpers and Switches—A General Explanation . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 System Board Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2 System Board Connectors. . . . . . . . . . . .
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87MPGbk0.book Page 1 Wednesday, December 13, 2000 2:14 PM CHAPTER 1 Introduction The Dell™ PowerVault™ 735N system is an ultra-slimline, rack-mounted Network Attached Storage (NAS) Appliance that supports up to two Intel® Pentium® III microprocessors, has a large storage capacity, and is accessible by Microsoft® Windows®, UNIX®, Novell® NetWare®, and Apple clients through support of multiple network protocols and file systems.
87MPGbk0.book Page 2 Wednesday, December 13, 2000 2:14 PM Getting Help If at any time you do not understand a procedure described in this guide, or if your system does not perform as expected, Dell provides a number of tools to help you. For more information on these help tools, see Chapter 9, “Getting Help.” For software problems, see the Dell PowerVault 735N NAS Appliance System Administrator’s Guide.
87MPGbk0.book Page 1 Wednesday, December 13, 2000 2:14 PM CHAPTER 2 Checking the Basics NOTE: To perform these troubleshooting tasks, you must connect a keyboard, mouse, and monitor to your system. If your Dell PowerVault 735N Network Attached Storage (NAS) appliance is not working as expected, begin troubleshooting using the procedures in this chapter. This chapter guides you through some initial checks and procedures that can solve basic problems with your system.
87MPGbk0.book Page 2 Wednesday, December 13, 2000 2:14 PM 3. Perform the steps in the next section, “Checking Connections and Switches.” Is the problem resolved? Yes. The power to the system was faulty, or the connections to the system were loose. You have fixed the problem. No. Go to step 4. 4. Follow the procedures described in “Look and Listen,” found later in this chapter. Did the system complete the boot routine? Yes. Go to step 5. No. A serious malfunction may have occurred.
87MPGbk0.book Page 3 Wednesday, December 13, 2000 2:14 PM expansion slots (2) power supplies (2) PERC 2/DC connector keyboard connector* mouse connector* video connector* AC power receptacles (2) network interface controller (NIC) connector * Universal Serial Bus (USB) connectors (2)* not used during normal operation serial port 2 connector (UPS port parallel port connector (not supported) serial port 1 connector (administration port Figure 2-1.
87MPGbk0.book Page 4 Wednesday, December 13, 2000 2:14 PM 3. Plug the power strip into another electrical outlet. Is the power strip receiving power? Yes. The original electrical outlet probably does not function. Use a different electrical outlet. No. Go to step 4. 4. Plug a different system into the electrical outlet. Does the system receive power? Yes. The power strip is probably not functioning properly. Use another power strip. No. Go to step 5. 5.
87MPGbk0.book Page 5 Wednesday, December 13, 2000 2:14 PM Table 2-1. Boot Routine Indications Look/Listen for: Action An error message See Chapter 3, “Messages and Codes.” The monitor's power indicator Most monitors have a power indicator (usually on the front bezel). If the monitor's power indicator does not come on, see “Troubleshooting the Monitor” in Chapter 5, “Checking the Equipment.” The keyboard indicators Most keyboards have one or more indicators (usually in the upper-right corner).
87MPGbk0.book Page 6 Wednesday, December 13, 2000 2:14 PM The System Setup Program You can correct certain system problems by verifying the correct settings in the System Setup program. When you boot the system, the system checks the system configuration information and compares it with the current hardware configuration. If the system hardware configuration does not match the information recorded by the System Setup program, an error message may appear on the screen.
87MPGbk0.book Page 1 Wednesday, December 13, 2000 2:14 PM CHAPTER 3 Messages and Codes NOTE: To view these messages, you must connect a keyboard, mouse, and monitor to your system. Applications, operating systems, and the system itself are capable of identifying problems and alerting you to them. When a problem occurs, the Dell PowerVault 735N Network Attached Storage (NAS) Manager status indicator may change or a beep code may sound.
87MPGbk0.book Page 2 Wednesday, December 13, 2000 2:14 PM Table 3-1. System Messages Message Cause Corrective Action Address mark not found Faulty diskette subsystem or hard-disk drive subsystem (defective system board) Replace the system board. See Chapter 9, “Getting Help,” for instructions on obtaining technical assistance. Alert! Maximum memory size exceeded. Limiting memory size to 2 MB System supports up to 2 MB of memory Remove one or more DIMMs so that all DIMMS are the same type.
87MPGbk0.book Page 3 Wednesday, December 13, 2000 2:14 PM Table 3-1. System Messages (continued) Message Cause Corrective Action CPUs with different level 2 cache sizes detected Two different types of microprocessors are installed Install a correct version of the microprocessor so both microprocessors have the same level 2 cache size. Data error Faulty diskette, diskette drive, or hard-disk drive Replace the diskette, diskette drive, or hard-disk drive.
87MPGbk0.book Page 4 Wednesday, December 13, 2000 2:14 PM Table 3-1. System Messages (continued) Message Cause Corrective Action Gate A20 failure Faulty keyboard controller (defective system board) Replace the system board. See Chapter 9, “Getting Help,” for instructions on obtaining technical assistance. General failure Operating system corrupted or not installed properly Reinstall the operating system.
87MPGbk0.book Page 5 Wednesday, December 13, 2000 2:14 PM Table 3-1. System Messages (continued) Message Cause Corrective Action Keyboard failure Keyboard cable connector loose or improperly connected, defective keyboard, or defective keyboard/mouse controller (defective system board) Check the keyboard cable connection. Replace the keyboard. If the problem persists, replace the system board. See Chapter 9, “Getting Help,” for instructions on obtaining technical assistance.
87MPGbk0.book Page 6 Wednesday, December 13, 2000 2:14 PM Table 3-1. System Messages (continued) Message Cause Corrective Action No boot device available Faulty diskette, diskette subsystem, hard-disk drive, hard-disk drive subsystem, or no boot disk in drive A Replace the diskette or hard-disk drive. If the problem persists, replace the system board. See Chapter 9, “Getting Help,” for instructions on obtaining technical assistance.
87MPGbk0.book Page 7 Wednesday, December 13, 2000 2:14 PM Table 3-1. System Messages (continued) Message Cause Corrective Action Reset failed Improperly connected diskette, hard-disk drive, or power cable Check that the diskette drive/ CD-ROM drive unit is seated properly against the interposer board on the peripheral cage. Reinstall the hard-disk drive. Check the interface cable and power cable connections to the backplane board. See Chapter 8, “Installing Hard-Disk Drives.
87MPGbk0.book Page 8 Wednesday, December 13, 2000 2:14 PM Table 3-1. System Messages (continued) Message Cause Corrective Action Time-of-day not set please run SETUP program Incorrect Time or Date settings or defective system battery Check the Time and Date settings. See Chapter 3, “Using the System Setup Program,” in the User's Guide for instructions. If the problem persists, replace the system battery. If the problem still persists, replace the I/O board.
87MPGbk0.book Page 9 Wednesday, December 13, 2000 2:14 PM PERC 2/DC BIOS Error Messages PERC 2/DC BIOS messages alert you to possible hardware problems. See the Dell PowerEdge Expandable RAID Controller 2/DC User’s Guide on the Dell PowerVault 735N Resource CD for a list of these messages. System Beep Codes NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system will not issue beep codes related to these peripherals.
87MPGbk0.book Page 10 Wednesday, December 13, 2000 2:14 PM Table 3-2. System Beep Codes (continued) Code Cause Corrective Action 1-3-1 Main-memory refresh verification failure Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. If the problem still persists, replace the system board. See Chapter 9, “Getting Help,” for instructions on obtaining technical assistance. 1-3-2 No memory installed Remove and reseat the DIMMs. If the problem persists, replace the DIMMs.
87MPGbk0.book Page 11 Wednesday, December 13, 2000 2:14 PM Table 3-2. System Beep Codes (continued) Code Cause Corrective Action 3-1-1 Slave DMA-register failure Replace the system board. See Chapter 9, “Getting Help,”” for instructions on obtaining technical assistance. 3-1-2 Master DMA-register failure 3-1-3 Master interrupt-mask register failure 3-1-4 Slave interrupt-mask register failure 3-2-4 Keyboard-controller test failure Check the keyboard cable and connector for proper connection.
87MPGbk0.book Page 12 Wednesday, December 13, 2000 2:14 PM Table 3-2. System Beep Codes (continued) Code Cause Corrective Action 4-2-2 Shutdown failure Replace the system board. See Chapter 9, “Getting Help,” for instructions on obtaining technical assistance. 4-2-3 Gate A20 failure 4-2-4 Unexpected interrupt in protected mode Ensure that all expansion cards are properly seated, and then reboot the system. 4-3-1 Improperly seated or faulty DIMMs Remove and reseat the DIMMs.
87MPGbk0.book Page 13 Wednesday, December 13, 2000 2:14 PM Table 3-2. System Beep Codes (continued) Code Cause Corrective Action 4-4-4 Cache test failure (defective microprocessor) Remove and reseat the specified microprocessor. If the problem still persists, replace the microprocessor. See Chapter 9, “Getting Help,” for instructions on obtaining technical assistance. NOTE: For the full name of an abbreviation or acronym used in this table, see “Abbreviations and Acronyms.
87MPGbk0.book Page 14 Wednesday, December 13, 2000 2:14 PM . hard-disk drive failure indicator hard-disk drive activity indicator hard-disk drive online indicator Figure 3-1. Hard-Disk Drive Indicators Table 3-3 lists the hard-disk drive indicator patterns established by the SCSI backplane firmware. Different patterns are displayed as hard-disk drive events occur in the system. For example, in the event of a hard-disk drive failure, the “hard-disk drive failed” pattern appears.
87MPGbk0.book Page 15 Wednesday, December 13, 2000 2:14 PM Table 3-3. SCSI Hard-Disk Drive Indicator Patterns (continued) support.dell.com Condition Indicator Code Hard-disk drive predicted failure The hard-disk drive online indicator is on. The hard-disk drive failure indicator blinks on briefly each second. Hard-disk drive failed The hard-disk drive online indicator turns off. The hard-disk drive failure indicator blinks off briefly each second.
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87MPGbk0.book Page 1 Wednesday, December 13, 2000 2:14 PM CHAPTER 4 Running the Dell Diagnostics NOTE: To perform these procedures, you must connect a keyboard, mouse, and monitor to your system. Unlike many diagnostic programs, the Dell Diagnostics helps you check the system's hardware without any additional equipment and without destroying any data. By using the diagnostics, you can have confidence in the system's operation.
87MPGbk0.book Page 2 Wednesday, December 13, 2000 2:14 PM When to Use the Dell Diagnostics Whenever a major component or device in the system does not function properly, you may have a component failure. As long as the microprocessor and the input and output components of the system (the monitor, keyboard, and diskette drive) are working, you can use the Dell Diagnostics. If you know what component(s) you need to test, simply select the appropriate diagnostic device group(s) or subtest(s).
87MPGbk0.book Page 3 Wednesday, December 13, 2000 2:14 PM To select an option from the Diagnostics menu, highlight the option and press , or press the key that corresponds to the highlighted letter in the option you choose. How to Use the Dell Diagnostics When you select Select Devices to Test from the Diagnostics menu, the main screen of the diagnostics appears.
87MPGbk0.book Page 4 Wednesday, December 13, 2000 2:14 PM The following subsections explain the menu options as listed from left to right in the Device Groups menu. Run Tests Run Tests displays seven options: One, All, Select, Options, Results, Errors, and Help. If you select One, all the devices within the highlighted device group are run. If you select All, all of the tests in all of the device group tests are run. (The device group tests are run in the same order as they are listed.
87MPGbk0.book Page 5 Wednesday, December 13, 2000 2:14 PM Table 4-2. Parameters Options Option Possible Values Number of Times to Repeat Test(s) 0001 through 9999 or 0000, which loops indefinitely until you press . The default is 1. Maximum Errors Allowed 0000 through 9999, where 0000 means that there is no error limit. The default is 1. Pause for User Response Yes, No Allows you to decide whether tests will wait for user input. The default is Yes to wait for user input.
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87MPGbk0.book Page 1 Wednesday, December 13, 2000 2:14 PM CHAPTER 5 Checking the Equipment NOTE: To perform these troubleshooting tasks, you must connect a keyboard, mouse, and monitor to your system. This chapter provides troubleshooting procedures for equipment that connects directly to the input/output (I/O) panel of the system, such as the monitor, keyboard, or mouse. This equipment is not part of the PowerVault 735N system, but may be used for diagnostic purposes.
87MPGbk0.book Page 2 Wednesday, December 13, 2000 2:14 PM If information on the monitor screen is displayed incorrectly or not at all, perform the following steps to solve the problem: 1. Adjust the switches and controls including the horizontal and vertical position and size, as specified in the monitor's documentation, to correct the video image. Is the problem resolved? Yes. You have fixed the problem. No. Go to step 2. 2. Run the video tests in the Dell Diagnostics.
87MPGbk0.book Page 3 Wednesday, December 13, 2000 2:14 PM Do the keyboard and its cable appear to be free of physical damage, and do the keys work? Yes. Go to step 3. No. Go to step 2. 2. Swap the faulty keyboard with a working keyboard. To swap a faulty keyboard, unplug the keyboard cable from the system's back panel and plug in a working keyboard. Is the problem resolved? Yes. The keyboard must be replaced. See Chapter 9, “Getting Help,” for instructions on obtaining technical assistance. No.
87MPGbk0.book Page 4 Wednesday, December 13, 2000 2:14 PM 2. Change the Serial Port 1 and Serial Port 2 settings to Enabled, then reboot the system. Is the problem resolved? Yes. You have fixed the problem. No. Go to step 3. 3. Reboot the system from the diagnostics diskette, and run the serial ports test in the Dell Diagnostics. Did the tests run successfully? Yes. Go to step 4. No. See Chapter 9, “Getting Help,” for instructions on obtaining technical assistance. 4.
87MPGbk0.book Page 5 Wednesday, December 13, 2000 2:14 PM 5. Turn off the system and the serial device, and swap the device with a comparable working device. For example, if the serial mouse has a problem, swap it with a serial mouse that you know is working properly. 6. Turn on the system and the serial device. Is the problem resolved? Yes. The serial device must be replaced. See Chapter 9, “Getting Help,” for instructions on obtaining technical assistance. No.
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87MPGbk0.book Page 1 Wednesday, December 13, 2000 2:14 PM CHAPTER 6 Checking Inside the System NOTE: To perform these troubleshooting tasks, you must connect a keyboard, mouse, and monitor to your system. This chapter provides troubleshooting procedures for components inside the system.
87MPGbk0.book Page 2 Wednesday, December 13, 2000 2:14 PM 2. Ground yourself by touching an unpainted metal surface on the chassis, such as the metal around the card-slot openings at the back of the system, before touching anything inside your system. 3. While you work, periodically touch an unpainted metal surface on the system chassis to dissipate any static electricity that might harm internal components.
87MPGbk0.book Page 3 Wednesday, December 13, 2000 2:14 PM keylock latches (2) Figure 6-1. Opening the System Doors Removing the Optional Front Bezel You must remove the system’s optional plastic front bezel before installing or removing a hard-disk drive, or using the diskette or CD-ROM drive. To remove the front bezel, perform the following steps: support.dell.com 1. Unlock and open the system doors (see the previous section, “Opening the System Doors”). 2.
87MPGbk0.book Page 4 Wednesday, December 13, 2000 2:14 PM locking levers (2) tabs (2) Figure 6-2. Removing the System Bezel Removing and Replacing the ExpansionCard Cage Your Dell system has a removable expansion-card cage, which simplifies many installation procedures by allowing you to remove the riser board and all installed expansion cards in a single step. Removing the Expansion-Card Cage To remove the expansion-card cage, perform the following steps: 1.
87MPGbk0.book Page 5 Wednesday, December 13, 2000 2:14 PM securing lever power LED expansion-card cage Figure 6-3. Removing the Expansion-Card Cage 4. Locate the expansion-card cage securing lever (see Figure 6-3). Rotate the lever upward until it stops in an upright position. 5. Lift the expansion-card cage up and away from the chassis. Replacing the Expansion-Card Cage To replace the expansion-card cage, perform the following steps: 1.
87MPGbk0.book Page 6 Wednesday, December 13, 2000 2:14 PM PERC 2/DC expansion-card cage microprocessors system board power supplies (2) cooling fans (3) hard-disk drive bays (5) combination diskette drive and IDE CD-ROM drive interposer board power-supply distribution board Figure 6-4. Inside the System The system board holds the system control circuitry and other electronic components. Several hardware options such as the microprocessors and memory are installed directly on the system board.
87MPGbk0.book Page 7 Wednesday, December 13, 2000 2:14 PM Troubleshooting a Wet System Liquid spills, splashes, and excessive humidity can cause damage to the system. If an external device (such as an external drive) gets wet, contact the device manufacturer for instructions. If the system gets wet, perform the following steps: 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
87MPGbk0.book Page 8 Wednesday, December 13, 2000 2:14 PM To troubleshoot a damaged system, perform the following steps: 1. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. NOTICE: See “Protecting Against Electrostatic Discharge” in the safety instructions in the System Information document. 2. Open the system doors. 3. Check the following connections: • • 4.
87MPGbk0.book Page 9 Wednesday, December 13, 2000 2:14 PM 3. Check the connection of the coin cell battery to the system board. See “Replacing the Battery” in Chapter 7, “Installing System Board Options,” for information on gaining access to the battery socket. 4. Is the battery firmly installed in the battery socket on the system board? Yes. Go to step 7. No. Go to step 6. 5. Reseat the battery in its socket. 6. Close the system doors and reconnect the system to the electrical outlet.
87MPGbk0.book Page 10 Wednesday, December 13, 2000 2:14 PM power supply (2) power supply latch power indicator failure indicator Figure 6-5. Power Supply Features and Removal Removing and Replacing a Power Supply To replace a power supply, perform the following steps. NOTICE: The power supply is heavy. Support it with both hands when installing or removing it. 1. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2.
87MPGbk0.book Page 11 Wednesday, December 13, 2000 2:14 PM 6. Close the power supply latch. NOTE: The power supply will not function until the latch is engaged. 7. Close the system doors. 8. Connect the AC power cable to the new power supply and route the cable through the strain-relief clips on the power supply handle. Troubleshooting a Cooling Fan Three cooling fans are installed in the system chassis. (Fan 1 is the outermost fan in the fan assembly.
87MPGbk0.book Page 12 Wednesday, December 13, 2000 2:14 PM 5. 6. To replace an individual fan, perform the following steps: a. Separate the two halves of the fan assembly by pressing the locking tabs at each end of the assembly. b. Remove the faulty fan and disconnect it from the fan power wiring harness. c. Install a new fan in the assembly and connect it to the fan power wiring harness. d. Join the two halves of the fan assembly.
87MPGbk0.book Page 13 Wednesday, December 13, 2000 2:14 PM 5. Close the system doors, reconnect the system to AC power, and turn on the system. Is the problem resolved? Yes. The PCI riser board connection was loose. You have fixed the problem. No. Go to step 6. 6. Repeat steps 1 through 3 to remove the expansion-card cage. 7. Verify that each expansion card is firmly seated in its connector. Are the expansion cards properly seated in their connectors? Yes. Go to step 9. No. Go to step 8. 8.
87MPGbk0.book Page 14 Wednesday, December 13, 2000 2:14 PM 12. Run the system memory test in the Dell Diagnostics. Did the test run successfully? Yes. Go to step 13. No. See Chapter 9, “Getting Help,” for information on obtaining technical assistance. 13. Turn off the system, disconnect it from AC power, and open the system doors. 14. Reinstall one of the expansion cards you removed in step 11. 15. Run the system memory test in the Dell Diagnostics.
87MPGbk0.book Page 15 Wednesday, December 13, 2000 2:14 PM To troubleshoot system memory, perform the following steps: 1. Turn on the system, including any attached peripherals. Is there an error message indicating invalid system configuration information after the memory count is completed? Yes. Go to step 2. No. Go to step 7. 2. Enter the System Setup program to check the Total Memory or System Memory setting. See “Using the System Setup Program,” in the User's Guide for instructions.
87MPGbk0.book Page 16 Wednesday, December 13, 2000 2:14 PM 9. Turn off the system and open the doors. 10. Swap the DIMM in socket DIMM_A with one of the same capacity. 11. Close the system doors and reconnect the system to an electrical outlet.Reboot the system, and observe the monitor screen and the indicators on the keyboard. Is the problem resolved? Yes. You have fixed the problem. No. Go to step 13. 12. Run the system memory test in the Dell Diagnostics.
87MPGbk0.book Page 17 Wednesday, December 13, 2000 2:14 PM 2. Run the video tests in the Dell Diagnostics. See “Starting the Dell Diagnostics” in Chapter 4, “Running the Dell Diagnostics” for more information on Dell Diagnostics. Is the monitor displaying text properly? Yes. You have fixed the problem or the problem is software-related. See the Dell PowerVault 735N NAS Appliance System Administrator’s Guide for more information on how to reinstall your system image. No. Go to step 3. 3.
87MPGbk0.book Page 18 Wednesday, December 13, 2000 2:14 PM Did the tests run successfully? Yes. Go to step 10. No. Go to step 11. 6. Turn off the system, disconnect it from AC power, and open the system doors. 7. Reinstall one of the expansion cards that you removed in step 3, repeat step 4, and continue with step 8. 8. Run the system board tests again. Did the tests run successfully? Yes. Go to step 8. No. Go to step 10. 9.
87MPGbk0.book Page 19 Wednesday, December 13, 2000 2:14 PM Troubleshooting the Diskette Drive Subsystem If the monitor displays a system error message indicating a diskette drive problem during execution of either the boot routine or the Dell Diagnostics, the problem may be caused by any of the following conditions: • • • • • • • support.dell.com The system configuration settings do not match the physical diskette subsystem configuration. An expansion card is interfering with proper drive operations.
87MPGbk0.book Page 20 Wednesday, December 13, 2000 2:14 PM To troubleshoot the diskette drive subsystem, perform the following steps: 1. Enter the System Setup program, and verify that the diskette drive setting is configured correctly. See “Using the System Setup Program” in the User's Guide for instructions. 2. If the system configuration settings are incorrect, make the necessary corrections in the System Setup program, and then reboot the system. 3.
87MPGbk0.book Page 21 Wednesday, December 13, 2000 2:14 PM 12. Repeat steps 9 through 11 until all expansion cards have been reinstalled or until one of the expansion cards prevents the system from booting from the diagnostics diskette. 13. Has an expansion card prevented the system from booting from the diagnostics diskette? Yes. An expansion card is faulty. See Chapter 9, “Getting Help,” for instructions on obtaining technical assistance. No. The diskette drive subsystem is faulty.
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87MPGbk0.book Page 1 Wednesday, December 13, 2000 2:14 PM CHAPTER 7 Installing System Board Options This section describes how to install expansion cards. This section also includes instructions for replacing the system battery, if necessary. Use Figure 7-1 to locate the system board features. WARNING: Before you perform the procedures in this section, you must turn off the system and disconnect it from its AC power source. For more information, see “Safety First—For You and Your System” in Chapter 6.
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87MPGbk0.book Page 3 Wednesday, December 13, 2000 2:14 PM connectors support both 3.3-volt (V) and 5 V cards. Connector PCI2 supports an optional Dell Remote Assistant Card version 2 (DRAC 2). power LED PCI3 PCI2 PCI1 DRAC 2 connector (SVR_MGT) Figure 7-2. Riser-Board Expansion-Card Connectors Installing an Expansion Card To install an expansion card, perform the following steps. WARNING: Before you perform this procedure, you must turn off the system and disconnect it from its AC power source.
87MPGbk0.book Page 4 Wednesday, December 13, 2000 2:14 PM expansion-card latch expansion card card-edge connector card guide expansion-card connector riser board expansion-card cage Figure 7-3. Installing an Expansion Card 5. Install the new expansion card (see Figure 7-3). Position the expansion-card cage so that the riser board lies horizontally on your work surface. Insert the card-edge connector firmly into the expansion-card connector on the riser board, until the card is fully seated. 6.
87MPGbk0.book Page 5 Wednesday, December 13, 2000 2:14 PM Removing an Expansion Card To remove an expansion card, perform the following steps. WARNING: Before you perform this procedure, you must turn off the system and disconnect it from its AC power source. For more information, see “Safety First—For You and Your System” in Chapter 6. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Open the system doors. 3.
87MPGbk0.book Page 6 Wednesday, December 13, 2000 2:14 PM longer).
87MPGbk0.book Page 7 Wednesday, December 13, 2000 2:14 PM NOTICE: See “Protecting Against Electrostatic Discharge” in the safety instructions in the System Information document. 3. Open the system doors. 4. Remove the battery. Pry the battery out of its socket with your fingers or with a blunt, nonconductive object such as a plastic screwdriver. 5. Install the new battery with the side labeled “+” facing up (see Figure 7-4). Figure 7-4. Installing the Battery 6.
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87MPGc80.fm Page 1 Wednesday, December 13, 2000 2:44 PM CHAPTER 8 Installing Hard-Disk Drives This section describes how to install and configure small computer system interface (SCSI) hard-disk drives in the system's internal hard-disk drive bays. The hard-disk drive bays provide space for up to five 1-inch hard-disk drives. Standard Dell PowerVault 735N systems include SCSI hard-disk drives installed in slots 0, 1, 2, 3, and 4.
87MPGc80.fm Page 2 Wednesday, December 13, 2000 2:44 PM Preparing SCSI Hard-Disk Drives for Installation NOTE: Dell recommends that you use only drives that Dell has tested and approved for use with the SCSI backplane board. SCSI Hard-Disk Drive Configuration The SCSI drives must be configured as follows: • • • Disable termination on the drives. The SCSI backplane board provides termination for the SCSI bus. Set the SCSI ID on all drives to 0.
87MPGc80.fm Page 3 Wednesday, December 13, 2000 2:44 PM hard-disk drive carrier hard-disk drive carrier handle Figure 8-2. SCSI Hard-Disk Drive Carrier support.dell.com 4. Open the handle on the new hard-disk drive carrier. 5. Align the edge of the carrier with the notch in the system bezel and insert the carrier into the drive bay (see Figure 8-2). 6. Close the drive carrier handle to lock the new drive carrier in place. 7. Turn on the system. 8.
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87MPGbk0.book Page 1 Wednesday, December 13, 2000 2:14 PM CHAPTER 9 Getting Help This chapter describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to call Dell for technical or customer assistance. Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Complete the troubleshooting checks in Chapter 2, “Checking the Basics.” 2.
87MPGbk0.book Page 2 Wednesday, December 13, 2000 2:14 PM Help Tools Dell provides a number of tools to assist you. These tools are described in the following sections. NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability. World Wide Web The Internet is your most powerful tool for obtaining information about your computer and other Dell products.
87MPGbk0.book Page 3 Wednesday, December 13, 2000 2:14 PM AutoTech Service Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions. The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through the technical support service.
87MPGbk0.book Page 4 Wednesday, December 13, 2000 2:14 PM when you call. For the telephone number to call, see “Dell Contact Numbers” found later in this chapter. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit Dell’s World Wide Web site at http://www.dell.com/. For the telephone number to call to speak to a sales specialist, see “Dell Contact Numbers” found later in this chapter.
87MPGbk0.book Page 5 Wednesday, December 13, 2000 2:14 PM only at the computer system itself. Make sure that the system documentation is available. WARNING: If you need to remove the computer covers, be sure to first disconnect the computer system’s power and modem cables from all electrical outlets. support.dell.
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MPGbk0.book Page 7 Wednesday, December 13, 2000 2:14 PM Dell Contact Numbers When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in Table 9-1 and Table 9-2. Table 9-1 provides the various codes required to make long-distance and international calls. Table 9-2 provides local telephone numbers, area codes, toll-free numbers, Web site and e-mail addresses, if applicable, for each department or service available in various countries around the world.
87MPGbk0.book Page 8 Wednesday, December 13, 2000 2:14 PM Table 9-1.
87MPGbk0.book Page 9 Wednesday, December 13, 2000 2:14 PM Table 9-1. International Dialing Codes (continued) Country (City) International Access Code Country Code City Code South Africa (Johannesburg) 09/091 27 11 Spain (Madrid) 00 34 91 Sweden (Upplands Vasby) 009 46 8 Switzerland (Geneva) 00 41 22 Taiwan 002 886 — Thailand 001 66 — U.K. (Bracknell) 010 44 1344 U.S.A. (Austin, Texas) 011 1 Not required Area Code Local Number or Toll-Free Number Table 9-2.
87MPGbk0.book Page 10 Wednesday, December 13, 2000 2:14 PM Table 9-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Belgium (Brussels) Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 92 88 Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 91 19 Home/Small Business Sales . . . . . . . . . . . . . . . . . . . . . . . . .
87MPGbk0.book Page 11 Wednesday, December 13, 2000 2:14 PM Table 9-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Chile (Santiago) Sales, Customer Support, and Technical Support . . . . . . . . toll free: 1230-020-4823 NOTE: Customers in Chile call the U.S.A for sales, customer, and technical assistance. China (Xiamen) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
87MPGbk0.book Page 12 Wednesday, December 13, 2000 2:14 PM Table 9-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Finland (Helsinki) Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . 09 . . . . . . . . . . . . . 253 313 60 Technical Support Fax . . . . . . . . . . . . . . . . . . . . . . . 09 . . . . . . . . . . . . . 253 313 81 Relational Customer Care . . . . . . . . . . . . . . . . . . . . 09 . . . . . .
87MPGbk0.book Page 13 Wednesday, December 13, 2000 2:14 PM Table 9-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Germany (Langen) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . 06103. . . . . . . . . . . . . . . .766-7200 Technical Support Fax. . . . . . . . . . . . . . . . . . . . . 06103. . . . . . . . . . . . . . . .766-9222 Home/Small Business Customer Care. . . . . . . . . . . . . . . . . . . . . . . .
87MPGbk0.book Page 14 Wednesday, December 13, 2000 2:14 PM Table 9-2. Dell Contact Numbers (continued) Country (City) Department Name or Service Italy (Milan) Home and Small Business Area Code Local Number or Toll-Free Number Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . 577 826 90 Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . 696 821 14 Fax . . . . . . . . . . . . . . . . . . . . . . . . . . .
87MPGbk0.book Page 15 Wednesday, December 13, 2000 2:14 PM Table 9-2. Dell Contact Numbers (continued) Country (City) Korea (Seoul) Department Name or Service Area Code Local Number or Toll-Free Number Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 080-200-3800 Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 080-200-3777 Customer Service (Seoul, Korea) . . . . . . . . . . . . . . . . . . . . . . .
87MPGbk0.book Page 16 Wednesday, December 13, 2000 2:14 PM Table 9-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Mexico Automated Order-Status System (Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . .728-0685 NOTE: Customers in Mexico call the U.S.A. for access to the Automated Order-Status System and AutoTech. AutoTech (Automated technical support) (Austin, Texas, U.S.A.) .
87MPGbk0.book Page 17 Wednesday, December 13, 2000 2:14 PM Table 9-2. Dell Contact Numbers (continued) Country (City) Poland (Warsaw) Department Name or Service Area Code Local Number or Toll-Free Number Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 22. . . . . . . . . . . . . . . 57 95 700 Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22. . . . . . . . . . . . . . . 57 95 999 Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
87MPGbk0.book Page 18 Wednesday, December 13, 2000 2:14 PM Table 9-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Southeast Asian/ Pacific Countries (excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thailand—see individual listings for these countries) Customer Technical Support, Customer Service, and Sales (Penang, Malaysia). . . . . . . . . . . . . . . . . . . .
87MPGbk0.book Page 19 Wednesday, December 13, 2000 2:14 PM Table 9-2. Dell Contact Numbers (continued) Country (City) Switzerland (Geneva) Department Name or Service Area Code Local Number or Toll-Free Number Technical Support (Home and Small Business) . . . . . . . . . . . . . . . . . . 0844 811 411 Technical Support (Corporate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0844 822 844 Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
87MPGbk0.book Page 20 Wednesday, December 13, 2000 2:14 PM Table 9-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service U.S.A. (Austin, Texas) Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9014 AutoTech (for portable and desktop computers) . . . . . . . . .
87MPGbk0.book Page 1 Wednesday, December 13, 2000 2:14 PM APPENDIX A Jumpers, Switches, and Connectors This section provides specific information about the jumpers on the system board. It also provides some basic information on jumpers and switches and describes the connectors and sockets on the various boards in the system. Jumpers and Switches—A General Explanation Jumpers and switches provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board.
87MPGbk0.book Page 2 Wednesday, December 13, 2000 2:14 PM the jumper is referred to as jumpered. The jumper setting is often shown in text as two numbers, such as 1-2. The number 1 is printed on the circuit board so that you can identify each pin number based on the location of pin 1. Figure A-1 shows the location and default settings of the jumper blocks on the system board. See Table A-1 for the designations, default settings, and functions of the system's jumpers.
87MPGbk0.book Page 3 Wednesday, December 13, 2000 2:14 PM Figure A-1. System Board Jumpers Table A-1. System-Board Jumper Settings Jumper support.dell.com Setting Description PASSWD (default) The password feature is enabled. The password feature is disabled. ISA_CLR (default) The configuration settings are retained at system boot. The configuration settings are cleared at next system boot.
87MPGbk0.book Page 4 Wednesday, December 13, 2000 2:14 PM Table A-1. System-Board Jumper Settings (continued) Jumper Setting Description CARDBIOS Reserved (do not change). SPREAD Reserved (do not change). jumpered unjumpered NOTE: For the full name of an abbreviation or acronym used in this table, see “Abbreviations and Acronyms.” System Board Connectors Table A-2 lists the connectors and sockets located on the system board. Table A-2.
87MPGbk0.book Page 5 Wednesday, December 13, 2000 2:14 PM Table A-2.
87MPGbk0.book Page 6 Wednesday, December 13, 2000 2:14 PM Interposer Board Connectors Figure A-3 shows the connectors and sockets located on the interposer board. cooling fans wiring harness connector (P2) control panel cable connector system board interface cable connector (P1) interposer board power cable connector (P3) diskette drive/CD-ROM drive interface connector Figure A-3.
87MPGbk0.book Page 7 Wednesday, December 13, 2000 2:14 PM 4. Replace the right-side system cover, and then reconnect the system to an electrical outlet and turn it on. The existing passwords are not disabled (erased) until the system boots with the PASSWD jumper plug removed. However, before you assign a new system and/ or setup password, you must install the jumper plug.
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87MPGbk0.book Page 1 Wednesday, December 13, 2000 2:14 PM Abbreviations and Acronyms The following list defines or identifies technical terms, abbreviations, and acronyms used in Dell user documentation.
87MPGbk0.book Page 2 Wednesday, December 13, 2000 2:14 PM CMOS complementary metal-oxide semiconductor DRAC Dell OpenManage Remote Assistant Card C.O.D.
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87MPGbk0.book Page 5 Wednesday, December 13, 2000 2:14 PM PVC polyvinyl chloride QIC quarter-inch cartridge RAID redundant arrays of independent disks RAM random-access memory RAMDAC random-access memory digital-to-analog converter support.dell.
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87MPGbk0.book Page 1 Wednesday, December 13, 2000 2:14 PM Index A assistance technical, 9-1 telephone numbers, 9-7 warranty repair or credit, 9-4 expansion-card, 7-3 interposer board, A-5, A-6 cooling fans removal and replacement, 6-11 troubleshooting, 6-11 AutoTech service, 9-3 D B back panel illustrated, 2-3 battery removing, 7-5 replacing, 7-5 beep codes, 3-9, 3-13 C Dell Diagnostics Device Groups menu, 4-3 features, 4-1 using, 4-3 diagnosing problems, 9-1 Diagnostics Checklist, 9-6 diagnostics.
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