Manual

support.dell.com Getting Help 9-1
CHAPTER 9
Getting Help
This chapter describes the tools Dell provides to help you when you have a problem
with your computer. It also tells you when and how to call Dell for technical or cus-
tomer assistance.
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Complete the troubleshooting checks in Chapter 2, “Checking the Basics.”
2. Run the Dell Diagnostics as described in Chapter 4, “Running the Dell
Diagnostics.”
3. Make a copy of the Diagnostics Checklist (found later in this chapter), and fill it
out.
4. Use Dell’s extensive suite of online services available at Dell’s World Wide Web
site (http://support.dell.com) for help with installation and troubleshooting
procedures.
For more information, see “World Wide Web” found later in this chapter.
5. If the preceding steps have not resolved the problem, call Dell for technical
assistance.
When prompted by Dell’s automated telephone system, enter your Express Ser-
vice Code to route the call directly to the proper support personnel. If you do not
have an Express Service Code, open the Dell Accessories folder, double-click the
Express Service Code icon, and follow the directions.
NOTE: Dell’s Express Service Code system may not be available in all countries.
For instructions on using the technical support service, see “Technical Support
Service” and “Before You Call” found later in this chapter.
87MPGbk0.book Page 1 Wednesday, December 13, 2000 2:14 PM