Manual

support.dell.com Getting Help 9-3
AutoTech Service
Dell's automated technical support service—AutoTech—provides recorded answers
to the questions most frequently asked by Dell customers about their portable and
desktop computers.
When you call AutoTech, you use your touch-tone telephone to select the subjects
that correspond to your questions.
The AutoTech service is available 24 hours a day, seven days a week. You can also
access this service through the technical support service. For the telephone number
to call, see “Dell Contact Numbers” found later in this chapter.
TechFax Service
Dell takes full advantage of fax technology to serve you better. Twenty-four hours a
day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of tech-
nical information.
Using a touch-tone phone, you can select from a full directory of topics. The technical
information you request is sent within minutes to the fax number you designate. For
the TechFax telephone number to call, see “Dell Contact Numbers” found later in this
chapter.
Automated Order-Status System
You can call this automated service to check on the status of any Dell products that
you have ordered. A recording prompts you for the information needed to locate and
report on your order. For the telephone number to call, see “Dell Contact Numbers”
found later in this chapter.
Technical Support Service
Dell’s industry-leading hardware technical-support service is available 24 hours a day,
seven days a week, to answer your questions about Dell hardware.
Our technical support staff pride themselves on their track record: more than 90 per-
cent of all problems and questions are taken care of in just one toll-free call, usually in
less than 10 minutes. When you call, our experts can see records kept on your Dell
system to better understand your particular question. Our technical support staff use
computer-based diagnostics to provide fast, accurate answers to questions.
To contact Dell’s technical support service, first see the section titled “Before You
Call” and then call the number for your country as listed in “Dell Contact Numbers”
found later in this chapter.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect
billing, contact Dell for customer assistance. Have your invoice or packing slip handy
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