Dell™ PowerVault™ 750N and 755N NAS Appliances SYSTEM ADMINISTRATOR’S GUIDE www.dell.com support.dell.
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Contents 1 Introduction The Boot Process . . . . . . . . . . . . . . . . . . . . . . . . . System Configuration . . . . . . . . . . . . . . . . . . . . . . Administrator User Name and Password Basic Configuration . 1-2 1-3 . . . . . . . . . . . . . 1-3 . . . . . . . . . . . . . . . . . . . . . . . 1-3 Configuring Your System With DHCP . . . . . . . . . . . . . Configuring Your System Using a Serial Connection . . . . . . Configuring Your System Using the Kick-Start Utility 1-4 1-4 . . . . .
Disk Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 . . . . . . . . . . . . . . 2-8 Adding Disk Quota Entries . . . . . . . . . . . . . . . . . . 2-9 Modifying Quota Properties . . . . . . . . . . . . . . . . . . 2-10 Enabling Disk Quota Management . Removing Disk Quota Entries Using Logs . . . . . . . . . . . . . . . . . 2-10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Managing Logs . . . . . . . . . . . . . . . . . . . . . . . .
Array Manager Console . Left Pane . . . . . . . . . . . . . . . . . . . . . 3-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Right Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 . . . . . . . . . . . . . . . . . . . . . . 3-5 Launching Array Manager From the NAS Manager Managing Disk Arrays 3-4 . . . . . . . . . . . 3-5 Creating Virtual Disks . . . . . . . . . . . . . . . . . . . . 3-5 Deleting Virtual Disks . . . . . . . . . . . . . . . . . . . . .
Checking Partition or Volume Properties Formatting a Partition or Volume 3-17 . . . . . . . . . . . . . . . 3-17 . . . . . . . . . . . . . . . . . 3-18 . . . . . . . . . . . . . . . . . 3-18 . . . . . . . . . . . . . . . . . . 3-18 Delete a Partition or Volume Working With Dynamic Volumes Creating a Dynamic Volume . . . . . . . . . . . . . . . . . . 3-20 . . . . . . . . . . . .
Backing Up Persistent Images . . . . . . . . . . . . . . . . . . Limitations on Backing Up Persistent Images . . . . . . . . . Restoring Persistent Images From Tape Backup . . . . . . . . Installing Tape Device Drivers for Windows 2000 Backup and Recovery Tools . . . . . . . . . . . . . . . . . . . . . 5-10 5-11 5-11 . . . 5-12 Installing Drivers for PowerVault Tape Drives . . . . . . . . . 5-12 Installing Drivers for PowerVault Tape Drive Media Changers . . . . . . . . . . . . . . . . . . . .
Accessing Stored Persistent Images in ActiveArchive . . . . . Restoring Volumes From an Existing Persistent Image . . . . . 6-11 6-12 7 Advanced Features Installing Multilanguage User Interface (MUI) Support . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing and Configuring Support for Other Languages Network Adapter Teaming . . . . . 7-4 . . . . . . . . . . . . . . . . . . . . 7-5 Creating Network Teams Using the Broadcom Advanced Server Control Suite . . . . . . . . . . . . . . .
Microsoft Directory Synchronization Services . . . . . . . . . . 7-19 7-20 . . . . . . . . . . . . . . 7-25 . . . . . . . . . . . . . 7-26 . . . . . . . . . . . . . . . . . . 7-27 Outline of the Deployment Procedure Uninterruptible Power Supply (UPS) . Upgrading to a Multiprocessor System . . . . . . . . . . . . . . . 7-27 . . . . . . . . . . . . . . . . . . . . . . 7-27 Introduction to SSL Certificates . Server Certificates . . . . . . . . . . . . . . 7-28 . . . . . . . . . . . . . . . . .
Exiting Diagnostics . . . . . . . . . . . . . . . . . . . . . . Learning About Diagnostic Tests . . . . . . . . . . . . . . . . 8-6 8-6 9 Troubleshooting Tables 10 Table 1-1. Kick-Start Configuration Overview Table 7-1. Categories of UNIX Utilities Table 7-2. Terminal Emulation Types . Table 7-3. VT100/220 Supported Escape Sequences . . . . . . . . . . . 1-7 . . . . . . . . . 7-11 . . . . . . . . . . 7-30 . . . . . . . . Table 7-4. ANSI Supported Escape Sequences Table 7-5.
Preface This guide provides system administrators, IT professionals, and those responsible for the installation of network attached storage (NAS) devices, with the information necessary to install, configure, and operate the Dell™ PowerVault™ 750N and 755N NAS appliances. Chapters include the following information: • Chapter 1 — “Introduction” provides an overview of the system features, as well as the information necessary to perform the initial configuration of the system.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Safety, Regulatory, and Warranty Information For safety, regulatory, and warranty information for your system, see the System Information document included with your system. Other Documents You May Need In addition to this System Administrator’s Guide, the following documentation is included with your system: • The NAS appliance User's Guide, which describes system features, technical specifications, and device drivers.
• Technical information files—sometimes called “readme” files—that might be installed on the hard-disk drive to provide last-minute updates about technical changes to the system or advanced technical reference material intended for experienced users or technicians. • Documentation updates that are sometimes included with the system to describe changes to the system or software. Always read these updates before consulting any other documentation.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • Commands presented in lowercase bold are for reference purposes only and are not intended to be typed when referenced. Example: “Use the format command to...” In contrast, commands presented in the Courier New font are part of an instruction and intended to be typed. Example: “Type format a: to format the diskette in drive A.” • Filenames and directory names are presented in lowercase bold. Examples: autoexec.
Introduction SECTION 1 w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m This chapter provides an overview of the Dell™ PowerVault™ 750N and 755N network attached storage (NAS) appliances features, as well as the information necessary to perform the initial configuration of the system. These systems are “headless” systems that are managed through the onboard Ethernet connection; they operate without a keyboard, monitor, or mouse.
System Configuration You can perform most configuration tasks through the NAS Manager, which is a web browser interface to the NAS appliance. The NAS Manager menus consist of common management tasks grouped under tabs on a menu bar. Each tab on the main menu bar has an associated secondary menu bar associated with it. The secondary menu bar lists the tasks you can perform from that page.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Configuring Your System With DHCP NOTICE: If you do not use Kick-Start to configure your system, you must disable Kick-Start immediately. If Kick-Start is enabled, the system logs in automatically as administrator, which creates a security risk. Kick-Start also takes up system resources by constantly checking for configuration information. For additional information, see "Disabling the Kick-Start Utility.
On a system running Windows 2000, perform the following steps to connect to the NAS Manager through the Administration port: 1 Connect the serial cable included with your system from the system you are using for configuration to the administration port (serial port 1) on your system. 2 Click the Start button, point to Settings, and then click Control Panel. 3 In the Control Panel, click Phone and Modem Options. 4 On the Modems tab, click Add for the Add/Remove Hardware Wizard.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 21 Click Configure. This selection opens the Modem Configuration window. 22 In the Maximum Speed (bps) drop-down menu, click 115200. 23 Click OK to close the Modem Configuration window. 24 Click OK to close the Direct Connection window. The Connect Direct Connection box prompts you for a user name and password. 25 Enter the user name and password for your system. 26 Click Connect.
Ta b l e 1 - 1 . Kick-Start Configuration Overview Step 1 Step 2 Record the following information: Use this guide and the Resource NIC 0: IP Address CD included with your system. NIC 0: Subnet Mask NIC 0: Gateway NIC 1: IP Address NIC 1: Subnet Mask NIC 1: Gateway Host Name DNS Server Administrator/Root Password Additional User/Password (if any) ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.___ ___.___.___.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Configuration Methods You can specify configuration information using the following methods: • • Method 1: Remote Configuration — Use the Remote Kick-Start utility located on the Resource CD to enter configuration information. This method does not require you to attach a mouse, keyboard, or monitor to the NAS appliance (a system without input devices is sometimes called a headless system).
3 Click Dell OpenManage Kick-Start 2.1. A confirmation message that asks whether you want to grant permission for a Java applet from Dell to access your system. 4 Click Yes or Grant, depending on your browser, to grant permission so you can complete the remaining configuration tasks. The Kick-Start window appears where you can create, view, and save configurations by name.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: The Kick-Start utility Ethernet 0 matches Windows Local Area Connection, and Ethernet 1 matches Local Area Connection 2. • Ethernet Port 0 — This port is the built-in Ethernet port on your system closest to the outside edge of the system. You can optionally enter the IP address information for this port. Enter the IP address, subnet mask, and the default gateway IP address.
Configuring NAS Appliances Over an IP Network If you are configuring multiple NAS appliances on the same IP subnet as the system you use to run Remote Kick-Start, this is probably the fastest configuration method. After starting the Remote Kick-Start utility and creating configurations, perform the following steps: 1 Select the NAS appliance you want to configure from the Discovered Dell Systems List.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m When you insert the configuration diskette into a NAS appliance diskette drive, Kick-Start looks for configuration files on the Kick-Start diskette. If a configuration file is found, a 20-second countdown timer begins. If the keyboard or mouse are inactive during the 20-second interval, Kick-Start applies the configuration settings found in that file. Kick-Start looks for the configuration files on the diskette.
2 Click Enter Configuration Information. 3 Select the items you want to configure and click Next. Your choices are: • Ethernet port 0 • Ethernet port 1 NOTE: The Kick-Start utility Ethernet 0 matches Windows Local Area Connection, and Ethernet 1 matches Local Area Connection 2. • Domain name server (DNS) • Host/system name and domain (domain is a DNS Domain, not a Windows domain. For example, www.dell.com.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Do not save more than one ordered set of configuration files on a single diskette, which creates more than one file with the same three-digit number. Kick-Start uses these three-digit numbers exclusively to decide which configuration to apply next. Thus, putting multiple configuration sets on a single diskette prevents you from knowing which configuration you are applying. For example, if the Aaaa#001.nas and Bbbb#001.
NAS Manager SECTION 2 w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m The Dell™ PowerVault™ NAS Manager is a Web-based user interface that is the primary way to configure NAS appliances. This chapter describes basic navigation of the NAS Manager. See “How To Find Online Help” for more information. NOTE: To use the NAS Manager you must be logged in as Administrator. The NAS Manager default administrator user name is administrator and the default password is powervault.
Menu Bar The main menu bar has the following tabs: • Home — Provides links to the other tabs. • Network — Provides access to basic network setup tasks such as changing passwords. • Disks — Allows you to configure disks and volumes, set disk quotas, and take persistent images. • Services — Enables you to manage services such as network file system (NFS) and file transfer protocol (FTP). • Users — Enables you to manage local users and groups.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 4 Perform one of the following procedures: • From the Start menu, click Help. • On the Advanced Administration Menu, click Administrative Tools and then click Windows Powered Help. Using Shares A folder on your NAS appliance can be shared with other systems on the network, whether those systems are running a Microsoft Windows operating system or a Unix operating system.
• Type indicates the share type: – W = Windows (CIFS) – U = UNIX (NFS) – F = FTP – H = HTTP – A = Apple (AppleTalk) – N = NetWare (NCP) • Comment displays a brief description of the share, if one has been provided. • Tasks lists the tasks that can be performed for each selected item. Use this table to select a share, and then click the task you want to perform from the Tasks list (located to the right of the table).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Use the protocol tabs to configure the specific properties of each type of share. NOTE: Services for NetWare (SFN) are compatible with Novell NetWare Bindery service for authentication and file access using the internetwork packet exchange/sequenced packet exchange (IPX/SPX) network protocol. You must log into the NAS appliance using a Netware client before you can connect to the NetWare shares.
2 On the Shares page, click Shares. 3 In the Shared Name list on the Shared Folders page, select the share for which you want to modify properties. 4 In the Tasks list on the Shared Folders page, click Properties. The General property page is displayed. 5 Uncheck the protocol(s) to remove from the share. 6 Click OK to confirm the removal, or click Cancel to keep the protocol(s) for the share.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Retrieving Your Service Tag 1 On the Advanced Administrative Menu, click Administrative Tools to present the list of options. 2 Click Retrieve Dell Service Tag to display the service tag of the NAS appliance. Disk Quotas Disk quotas track and control the use of disk space for volumes.
5 On the Default Quota for volume page, click the appropriate check box to enable or disable quota management. 6 Select the desired quota size and settings for this volume. Adding Disk Quota Entries The Quota Entries page allows you to add, delete, or configure disk quotas for any user of the NAS appliance. When you enable disk quotas for an existing volume, volume usage is automatically tracked for new users from that point on. However, existing volume users have no disk quotas applied to them.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Modifying Quota Properties 1 On the NAS Manager primary menu, click Disks. 2 On the Disks page, select Disk Quota. 3 On the Disk Quota page, select the volume to manage. 4 From the Tasks list, select Quota Entries. 5 On the Quota Entries page for the selected volume, select a user account from the Logon name field of the Object/Task Selector. 6 On the Tasks list, click Properties.
Using Logs A log file is a file that stores messages, which are sometimes called events or event log entries, generated by an application, service, or operating system. These messages are used to track the operations performed by the system. Log files are usually plain text (ASCII) files and usually have .log extensions. You can use the PowerVault NAS Manager to access these log files to monitor the operation of your system.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Viewing Downloaded Log Files 1 On the NAS Manager primary menu, click Maintenance. 2 On the Maintenance page, click Terminal Services. 3 Log in to a Terminal Services Advanced Client session. 4 On the Terminal Services desktop, right-click My Computer and select the Manage pop-up menu item. The Computer Management window opens. 5 In the left column of the Computer Management window, select Event Viewer.
4 In the Tasks list, click Log Properties. 5 In the Maximum log size text box on the Log Properties page, enter the maximum size (in kilobytes) of the log. 6 Determine how you want the system to handle log file entries after the maximum log file size has been reached, and click one of the following choices: • Overwrite events as needed — The system writes over older events with new events as they occur.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Shutting Down the NAS Appliance You can shut down, shut down and restart, or schedule a shut down of the NAS appliance from the NAS Manager by performing the following steps: 1 On the NAS Manager primary menu, select Maintenance. 2 On the Maintenance page, click Shutdown. 3 Click the action you want to perform. 4 For Shut Down and Restart, proceed to step 5. For Scheduled Shutdown, specify when the shut down should occur and click OK.
4 In the Adapter column of the Configure, create, or delete volumes page, select the adapter you wish to create the volume on by clicking the appropriate radio button. 5 In the Tasks list, click Select.... 6 Select the disks to be used for the new volume and then click OK. Preparing a Volume for Expansion NOTE: You cannot expand an internal RAID group. This option prepares a volume to be expanded. The new volume retains the same fault tolerance level.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m To expand a volume, perform the following steps: 1 On the PowerVault NAS Manager primary menu, select Disks. 2 On the Disks page, select Volumes. 3 In the Volumes column of the Configure, create, or delete volumes, select the volume to expand. 4 On the Tasks list, click Expand.... 5 Click OK. Deleting a Volume NOTICE: You must delete all shares and persistent images from your volume before deleting it.
Managing Disks The NAS Manager allows you to perform the most often used disk management tasks on the external disk arrays. With the NAS Manager, you can list available disks, rescan for disks, create a hot spare, free a hot spare, and force a disk online. NOTE: See “Advanced Disk and Volume Management Using Array Manager” for advance operations on all RAID controllers. Listing Available Disks 1 On the NAS Manager primary menu, select Disks. 2 On the Disks page, select the Disks.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 In the Physical Disks column of the adapter page, select the disk to use to create a hotspare. 6 In the Tasks list on the adapter page, click Make Hotspare.... Freeing a Hotspare 1 On the NAS Manager primary menu, select Disks. 2 On the Disks page, select the Disks. 3 In the Adapter column on the Configure, create, or delete volumes page, select the adapter to list disks for by clicking the adjacent radio button.
SECTION 3 Advanced Disk and Vo l u m e M a n a g e m e n t Using Array Manager w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Although the Dell OpenManage™ Array Manager provides a comprehensive solution to storage management, you should use it only for advanced features that cannot be performed from the Disks tab in the NAS Manager. You can access the Array Manager through the Terminal Services Advanced Client in the NAS Manager. Array Manager allows you to configure your storage devices and the logical volumes contained in your system.
Expanding an Existing Volume 1 Find the virtual disk that corresponds to the volume you are going to expand. 2 Add a member to that virtual disk. NOTE: After adding a member to a virtual disk, the virtual disk is reconstructed by the adapter. This operation will take several hours. 3 After the virtual disk has completed the reconstruction process, perform a rescan. 4 Extend the specified volume with the new space available to the virtual disk.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Right Pane The right pane identifies the various objects and their status, and displays any error conditions that might exist. The four tabbed views in the system’s right pane console view include the following: • The General tab displays parameters based on the objects you select in the console's tree view. The parameters are as follows: – Name is the name of the object. – Status can vary, depending on the object.
You can launch the Array Manager from the NAS Manager 1 On the NAS Manager primary menu, click Maintenance. 2 Click Terminal Services. 3 Log into the Terminal Services session. 4 From the Advanced Administration Menu, click Disk Management under System Management.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: When you create virtual disks, you might want to consider how virtual disks will be deleted. Virtual disks created on the PERC 3/DC or PERC 3/QC controller must be deleted in reverse order of their creation. In other words, you must delete the most recently created virtual disk first and continue to delete in reverse order.
1 Right-click the last virtual disk that was created. 2 Click Delete. A confirmation dialog box appears. 3 Click OK to continue. The virtual disk disappears from the left pane. If the disk was not the last one created, the delete option is grayed out. Reboot your system after deleting a virtual disk and before creating new virtual disks. Reconfiguring and Managing Virtual Disks This section summarizes how you can change the virtual disk configuration through the NAS Manager.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 4 Click OK to continue or Cancel to cancel the operation. 5 Add Member shows progress information in the right pane. 6 To view your progress, click the parent of the virtual disk. The status of the virtual disk will be Reconstructing, and progress information displays until the Add Member operation is finished. At the end of the operation, the Type category shows the changed RAID level.
3 From the pull-down menu, choose the policies you want. You can enable or disable the write-cache or enable or disable the read-cache. 4 Click OK to continue or Cancel to quit the operation. When you are finished, click Properties to verify if the policy changes occurred. Using Check Consistency If your disk is in a degraded state, using Check Consistency might enable you to restore your disk to Ready status.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Array Disk Commands This section describes the following commands for working with array disks. • Format • Rebuild • Assign a global hot spare • Unassign a global hot spare • Online array disk • Offline array disk • Prepare to remove • Properties Format The Format command performs a low-level formatting of the array disk. To format the array disk, perform the following steps: 1 Right-click the disk that you want to format.
Assign Global Hot Spare A hot spare is an unused backup disk that is part of the array group. Hot spares remain in standby mode. When an array disk in a virtual disk fails, the assigned hot spare will be activated to replace the failed array disk without interrupting the system or requiring your intervention. You can change the hot-spare disk assignment by unassigning a disk and choosing another disk to assign, as needed.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Offline Array Disk You can only set to offline an array disk that is part of a virtual disk that has been set to online. 1 Right-click on the disk that you want to set to offline. 2 Click Offline. A confirmation dialog box appears. 3 Click OK to continue. In the right pane, the status of the disk will be changed from Online to Failed.
Rescan Controller The Rescan Controller command can be used to check whether there are any new disks that were attached after a configuration was set. To rescan the controller, perform the following steps: 1 Right-click the controller you want to rescan. 2 Click Rescan Controller. After the operation is finished, the console is refreshed and the newly attached disks (if there are any) will appear under the Array Disk Group object and under the controller object.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Rebuild Rate The Rebuild Rate command changes the rebuild rate settings. The rebuild rate is the fraction of the compute cycles dedicated to rebuilding failed drives. A rebuild rate of 100 percent means the system is totally dedicated to rebuilding the failed drive. NOTICE: The default rebuild rate is 30%. System performance might be degraded if you change the rebuild rate to a higher value than the default.
To write a disk signature, right-click on the unsigned disk. A menu displays showing the Write Signature command. (The Write Signature command appears only if a disk does not have a signature on it.) Select this command to write a signature on the disk. After a signature is written on a disk, the disk displays as a Basic Disk. You can create partitions on the basic disk, or you can upgrade the disk to dynamic to create volumes on it.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Reactivating Dynamic Disks A dynamic disk might appear as a missing disk when it is corrupted, powered down, or disconnected. You can reactivate a dynamic disk to bring it back online by performing the following steps: 1 Right-click the disk marked Missing or Offline dynamic disk. 2 Click Reactivate Disk on the menu. The disk should be marked Online after the disk is reactivated.
The following topics are discussed: • Volume overview • Checking volume properties • Formatting a partition or volume • Deleting a partition or volume Volume Overview A volume is a logical entity that is made up of portions of one or more physical disks. A volume can be formatted with a file system and can be accessed by a drive letter. Like disks, volumes can be basic or dynamic. In Array Manager, basic volumes refer to all volumes that are not on dynamic disks.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 6 Select file system type and formatting options: • Quick format – This option formats the volume or partition without scanning for bad sectors in the volume or partition. Check this box to use this format method. • Enable file and folder compression – This option can be used only if you selected NTFS format. Check this box to use this format method. Click OK to begin formatting. A progress bar displays in the list view.
3 Click Next. You are prompted for the volume layout and size of the volume to create. 4 Select the concatenated dynamic volume types. NOTE: Software mirroring, striping, and software RAID are not recommended because of performance degradation. 5 Provide a size in MB or GB. 6 Click Next. When you create the volume, you will see a Query Max Size button. Query Max Size works differently depending on whether you have one disk or multiple disks selected.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Extending a Dynamic Simple or Spanned Volume You can extend a volume only if the following are true: • The volume is formatted as NTFS. • The volume was originally created on a dynamic disk. • There is unallocated space on a dynamic disk onto which volume can be extended. You cannot extend a volume if any of the following are true: • The volume is formatted as FAT or FAT32.
System Management SECTION 4 w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m This chapter provides information about system management for your PowerVault™ 750N or 755N NAS appliance.
5 At the System Management menu, click Dell Remote Assistant Setup. The Dell Remote Assistant Card Setup and Configuration window displays. 6 Click Install DRAC Software. The Setup/Install Wizard starts. You can install the management software. Ensure that you use the default install directory (C:\Program Files\DRAC\Host). 7 Reboot your system. NOTE: Rebooting disconnects the NAS Manager. 8 Repeat steps 1 through 4 after the system has rebooted. 9 Click Configure DRAC Card.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m For more information about your DRAC, see the Dell OpenManage Remote Assistant Card User's Guide on the Resource CD. Alert Log Messages From Dell OpenManage Server Agent Server Agent server management software generates alert messages that appear in the SNMP event log file. Alert log messages consist of information, status, warning, and failure messages for drive, temperature, fan, and power conditions.
14 In Community Name, type a case-sensitive community name, and then click Add. 15 In SNMP Service Properties, specify whether or not to accept SNMP packets from a host: • To accept SNMP requests from any host on the network, regardless of identity, click Accept SNMP packets from any host.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 13 To view a description of a dialog box item, right-click the item, and then click What's This? NOTE: If you change existing SNMP settings, your changes take effect immediately. You do not need to restart the SNMP service for your settings to take effect. If you are configuring SNMP for the first time, you must restart SNMP before these settings take effect.
SECTION 5 S y s t e m R e c o v e r y, Backup, and Restore w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m This section provides instructions on how to recover from a system failure, and how to back up and restore the system state.
4 Turn on the system. The Reinstallation CD automatically starts the installation process if the system is a PowerVault 750N or 755N NAS appliance and if the first logical volume configured on the RAID controller is a drive in a two drive RAID 1 group. It takes up to 30 minutes for the system to reinstall. NOTE: The CD ejects approximately 7 minutes into the installation time. The ejection of the CD does not indicate an error or that the process is finished.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Backing up the system state allows you to recover the system if an operating system reinstallation is required. Restoring your system state restores customized settings such as user information and share information. NOTE: You must back up your system state to a hard-disk drive other than your operating system hard-disk drive to restore your system state after using the Reinstallation CD.
4 Click Restore Wizard. The Restore Wizard window displays. 5 Click Next. 6 Click Import File. The Backup File Name window displays. You must import the file because your system will not be aware of previous backups after you complete a reinstallation from the Reinstallation CD. 7 Click Browse. The Select file to catalog window displays. 8 Browse for your file. 9 After locating your file, click OK. The What to Restore window displays. 10 Click + symbol next to File.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 19 Click Next. The How to Restore window displays. 20 Click Always replace the files on disk. 21 Click Next. The Advanced Restore Options window displays. 22 Leave all checkboxes unchecked. 23 Click Next. 24 Click Finish to initiate the restore process 25 Restart your system after the restore process completes.
• Computer Associates® ARCserveIT™ – ARCserveIT 2000 for Windows NT and Windows 2000 – ARCserveIT 6.61 for Red Hat Linux Third-Party Backup Software for Network Backups You may back up your data volumes over the network to local area network (LAN)-attached backup servers. This backup requires that you already have a backup server on your network. You are recommended to use backup software network accelerator agents to greatly improve network backup performance.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Installing VERITAS Backup Exec on the NAS Appliance NOTE: You do not need to attach a keyboard, mouse, or monitor to the NAS appliance before you install VERITAS Backup Exec. VERITAS Backup Exec supports installation using Terminal Services, and management using VERITAS Remote Administrator. 1 Insert the VERITAS Backup Exec CD in the CD drive of the NAS appliance.
Installing ARCserve 2000 To use ARCserve 2000 to back up your system, you must first install ARCserve 2000 on the NAS appliance, and then install ARCserve Manager on a remote system. Installing ARCserve 2000 on the NAS Appliance NOTE: You must first attach a keyboard, mouse, and monitor to the system before you install ARCserve 2000. ARCserve 2000 cannot be installed or managed using Terminal Services. 1 Insert the ARCserve 2000 CD in the CD drive of the NAS appliance. The CD should autoplay.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 2 Enter the name of the NAS appliance in the Server field at the top of the screen to manage the backup software on the NAS appliance. You can manage all your backup operations from this application, just as you would manage them from the local application. See the ARCserve 2000 documentation for more information on how to use the software.
11 On the system that is running VERITAS Backup Exec, set up VERITAS Backup Exec so that it is able to backup user shares. You can find this option in Tools—> Options menu on the Network tab. 12 In the Veritas Backup Exec Backup Selections window, browse to your NAS appliance under Entire Network. 13 Select the share name that you created for your persistent image. 14 Deselect the Persistent Storage Manager State directory when performing persistent image backups.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 Click Restore. 4 Click the Redirection tab. 5 Click the check box next to Redirect Files. 6 Enter the drive letter and path where you want the files to be restored in the text boxes next to Restore to drive and Restore to path. 7 Click Run Now to run the restore immediately or click Schedule to schedule your restore job to run at a later time.
12 Click Update Driver. The Upgrade Device Driver Wizard displays. 13 Click Next. 14 Click the radio button next to Search for a suitable driver for my device (recommended) and then click Next. 15 In Optional search locations, click the checkbox for Specify a location. Deselect the other checkboxes. 16 Click Next. The Properties dialog box displays. 17 Specify the folder name that contains the device drivers in the path for Copy manufacturer's files from. 18 Click OK and then click Next.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 9 Double-click Unknown Medium Changer. 10 Click Driver in the Properties window. 11 Click Update Driver. The Upgrade Device Driver Wizard displays. 12 Click Next. 13 Click the radio button next to Search for a suitable driver for my device (recommended) and then click Next. 14 In Optional search locations, click the checkbox for Specify a location. Deselect the other checkbox. 15 Click Next.
Dell ActiveArchive™ SECTION 6 w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell ActiveArchive allows the creation and preservation of persistent images of Dell PowerVault™ 750N and 755N system data volumes. The Dell ActiveArchive software is installed on all PowerVault 75xN systems. It can be configured by using the NAS Manager.
Cache File The Dell ActiveArchive software stores changed data in a cache file. A cache file resides on each volume of your system. By default, the persistent image cache file is 20 percent of each volume. You can use the NAS Manager to change the percentage of the volume that is dedicated for the cache file. NOTE: You cannot take a persistent image of the operating system drive (C:).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Storing Persistent Images You can store up to 250 persistent images per volume; however, if you exceed 250 persistent images, the oldest persistent image with the lowest retention weight is overwritten. This number of persistent images allows you to schedule multiple persistent images. For example, you could implement a typical schedule similar to the following schedule. (You should tailor your schedule depending on how the data is changing.
NOTE: To use the PowerVault NAS Manager you must be logged in as Administrator. The PowerVault NAS Manager default administrator user name is administrator and the default password is powervault. 1 On the NAS Manager primary menu, click the Maintenance tab. 2 Click Terminal Services. 3 Log on to a Terminal Services Advanced Client session. 4 Open the Explorer. 5 Select the drive on the left side. 6 Right-click the ActiveArchive directory and click Properties.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Scheduling Persistent Images NOTE: Before scheduling persistent images, prepare each of your volumes for persistent images. (See the Preparing Your Volumes for Persistent Images.) When you click Disks and then ActiveArchive, the Scheduled Persistent Image page displays a list of all scheduled persistent images and associated tasks.
You can use patterns in the persistent image name to differentiate your persistent images. For example if you use a pattern of Snapshot.%i and you take two persistent images, you would have Snapshot.1 and Snapshot.2. The default persistent image name pattern is Snapshot %M-%D-%Y %H.%m.%s. Valid pattern macros are as follows: 5 • %M = Month • %D = Day • %Y = Year • %h = Hours in 12-hour format • %H = Hours in 24-hour format • %s = Second • %i = Instance, which increments once per instance.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 4 Use the drop-down menus to select the Starting time, the frequency at which to repeat the persistent image (Repeat every frequency), the Beginning day, the Volume(s), and the number of images to Save. NOTE: To select multiple volumes, press and hold the key and select all volumes that are to be included in the persistent image. 5 Click OK to modify the schedule or Cancel to leave the schedule intact.
7 • %s = Second • %i = Instance, which increments once per instance. • %a = AM/PM • %W = Day of the week • %w = Three letter day of the week • %% = Percent sign Click OK to create the persistent image. Deleting a Persistent Image 1 On the NAS Manager primary menu, click Disks, then click ActiveArchive. 2 Click Persistent Images. 3 On the Persistent Images page, click the check box next to the persistent image that is to be deleted. 4 In the Tasks list, click Delete.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Configuring the Persistent Image Global Settings You can use drop-down menus to modify the various aspects of the persistent image environment. 1 On the NAS Manager primary menu, click Disks, and then click ActiveArchive. 2 Click Global Settings and configure the following options. NOTE: Before changing the Image Directory Name, you must delete all existing persistent images.
3 Click the radio button adjacent to the volume setting you want to change. 4 Click Configure... . 5 Use the dropdown menus to configure the following options. NOTE: Before changing the cache size, you must delete all persistent images on that volume. 6 • Cache Full Warning Threshold — Defines the percentage of cache space used that will trigger warning messages to the system event log.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Restoring Volumes From an Existing Persistent Image To restore a volume(s) from a persistent image, you must select the persistent image to be restored. NOTICE: A volume is dismounted during a restore. All reads and writes to a volume that occur during the restore process are denied. Therefore, you must stop all I/O traffic to a volume while restoring it.
A d v a n c e d Fe a t u r e s SECTION 7 w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m This chapter includes descriptions of advanced features that cannot be performed from the PowerVault™ NAS Manager menus.
NOTE: Installing and configuring the operating system MUI does not affect the language used by the NAS Manager. 1 Insert the Localization CD that came with the PowerVault 75xN into your NAS appliance CD drive. 2 From a client, connect to the NAS Manager. 3 Click the Maintenance tab and then click Terminal Services to create a Terminal Services Advanced Client session with the appliance. 4 Log in to the system as an Administrator. 5 Close the Advanced Administration Menu by clicking Exit.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 On the Advanced Administration Menu, click System Management, and then click Set Regional Options to launch the Regional Options control panel. 6 On the General tab, select the MUI language from the Your locale (location) drop down menu, and click Apply. 7 Log off and log in again to the system for the new language MUI to take effect.
12 13 If an Insert Disk windows appears, you must perform the following procedure: a Click OK. b From the Files needed window, click Browse and browse to the i386 directory on the Localization CD (if not already selected). c Click Open and then click OK from the Insert Disk window to allow the operating system to find the required files for installation. After the installation is complete, you need to reboot your system.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Virtual Local Area Networks (VLANs) are commonly used to split up groups of network users into manageable broadcast domains, to create logical segmentation of workgroups, and to enforce security policies among logical segments. Each adapter supports up to 64 VLANs. With multiple VLANs on an adapter, a server with a single adapter can have a logical presence on multiple IP subnets.
7 Enter the team name and select the appropriate team mode. The types of team include Smart Load Balance and Fail Over, FEC/GEC, and Link Aggregation (IEEE 802.3ad). 8 Click OK. 9 Select the team name in the Configuration box. 10 Select an unassigned adapter to add to the team and click > adjacent to Team Members to add the adapter. Repeat for the second adapter.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Changing the Network Team Mode Using the Broadcom Advanced Server Control Suite NOTE: This procedure is for Alteon and Broadcom network adapters only. To change the team mode of an existing Broadcom network team through the Network Teaming utility, Broadcom Advanced Server Program, perform the following steps: 1 On the NAS Manager primary menu, click Maintenance. 2 Click Terminal Services.
7 Select the adapters to include with this team and click Next. 8 Verify the team contains the appropriate members and click Finish. 9 If the team needs to be modified, click Back. Removing Network Teams Using the Intel PROSet Utility NOTE: This procedure is for Intel network adapters only. Remove network teams through the Network Teaming utility, Intel PROSet II.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Changing the Network Team Mode Using the Intel PROSet Utility NOTE: This procedure is for Intel network adapters only. Change the network team mode through the Network Teaming utility, Intel PROSet II. To access the Network Teaming utility from the NAS Manager, perform the following steps: 1 On the NAS Manager primary menu, click Maintenance. 2 Click Terminal Services. 3 Log in to the Terminal Services session as administrator.
• User Name Mapping associates Windows and UNIX user names, which allows users to connect to NFS resources without having to log on to UNIX systems separately. Server for Network File System (NFS) SFU provides a robust Server for NFS that can be used to provide disk resources from your systems running Windows NT and Windows 2000 to any system on your network that supports NFS.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Telnet Server The telnet server works optimally for most installations. It will accept logins from a variety of clients, including the telnet clients shipped with Windows 2000, Windows NT, Windows 95, and Windows 98, as well as a variety of character mode terminal clients from virtually any operating system.
– • Terminate all programs when disconnecting toggles with Continue to run programs started with the command bgjob. Sessions allows you to see data about the currently active sessions (such as user, domain, system, logon date/time) and either send a message to the session or terminate it. Services For UNIX MMC Console SFU UNIX includes a single MMC for managing all of SFU. The MMC provides a cohesive management interface that lets you administer all systems on the network from any console.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m To create User and Group Name Maps, access the SFU Administration window. To access the SFU Administration window, perform the following steps: 1 From the NAS Manager, click Maintenance. 2 Click Terminal Services. 3 Log in to Terminal Services as administrator. 4 Close the Advanced Administration Menu. 5 Click the Start button on the desktop task bar. 6 Click Programs. 7 Click Windows Services for UNIX.
6 Click List UNIX Users or List UNIX Groups. This action refreshes your NIS and Windows maps. 7 Create map entries by selecting a Windows user/group from the list and a UNIX user (UID)/group (GID) from the list and clicking Add. Map Maintenance You can maintain your maps from the User Name Mapping tree of the SFU window. Map maintenance allows you to save currently defined maps and to restore saved maps.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Domain In the Domain scenario, you configure Username Mapping on the domain controller. The Username Mapping Service and the NT Authentication Service must be installed on the Domain Controller. If multiple Domain Controllers are present, NT Authentication must be installed on each Domain Controller.
To gain access to the Microsoft Authentication files on the system, perform the following steps: 1 Click Chooser on the Macintosh Apple menu. 2 Double-click the AppleShare icon, and then click the AppleTalk zone in which the system with Services for Macintosh resides. Ask your system administrator if you are not sure of the zone. 3 Select the system from the list of file servers, and click OK. 4 Click Registered User or Guest, and then click OK. 5 Select the Microsoft UAM Volume, and then click OK.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 4 On the Tasks menu, click AppleTalk. 5 Click the check box next to Enable inbound AppleTalk connections on this adapter. 6 (Optional) If you use AppleTalk zones, select the appropriate zone in the dropdown box. 7 Click OK.
Microsoft Directory Synchronization Services Microsoft Directory Synchronization Services (MSDSS) lets you synchronize a wide variety of data stored in the Active Directory service with Novell Directory Service (NDS) and NetWare 3.x binderies. MSDSS is a highly flexible service that helps Novell users: • Adopt Windows 2000 Server and the Active Directory service. • Reduce directory management through two-way synchronization. • Migrate NDS and bindery information to Windows 2000 Server.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m The larger the environment, the more new servers you will need. If you are planning to have more than one domain, then you will need new hardware for the first domain controller in each domain. You must also install Novell Client Access software on the MSDSS server or servers. MSDSS uses Novell Client Access to authenticate and to gain access to NDS. While accessing NDS, it authenticates, but does not use a license.
4 Replace services or applications that require NDS with software compatible with Active Directory. (NDS applications should be moved before you begin using MSDSS, except for ZENworks, which can be replaced by IntelliMirror at any time.) 5 Install MSDSS from the system DomainUtils share. NOTE: To access MSDSS software, map a network drive to \\\DomainUtils where is the name of the PowerVault 75xN system. 6 Log on to the NDS tree or bindery server as Administrator.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m k If you select custom object mapping, you will be prompted to manually establish one-to-one relationships between pairs of objects. l Click Finish. After the user accounts are migrated, you can migrate the file system (migrating the users before the files allows you to migrate file-system permissions). Follow the instructions as described in the Help printout “To migrate files.
Manually migrate (or use third-party utilities to migrate) object security permissions and system accounts, printer objects, application objects, and other objects that MSDSS does not migrate from Bindery or NDS to Active Directory. (MSDSS migrates NetWare user accounts, groups, and distribution lists for Bindery and NDS, and, for NDS only, MSDSS also migrates NDS organizational units and organizations.) 1 Upgrade your NetWare server(s) to the Windows 2000 Server or Professional operating system.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 7-24 5 Log on to the NDS tree or Bindery server with administrative credentials. 6 Log on to the appropriate Windows 2000 domain as a member of the Domain Admins group. 7 On the MSDSS server, open the Help files, and then print out the steps (briefly summarized below) for “To perform a one-way synchronization” or “To perform a two-way synchronization.
9 If you chose one-way synchronization, you should now perform all user, group, and OU object management from Active Directory. If you established two-way synchronization, you can now manage user, group, and OU objects from either Active Directory or NDS. 10 If you plan long-term coexistence between Active Directory and NetWare, you are now finished, unless you want to migrate a subset of users, computers, and/or files.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If you are using a UPS and want to change these settings, you need to connect a keyboard, mouse, and monitor to the system. See Microsoft Windows 2000 Help for more information. The system is configured to accept a serial connection from the UPS in serial port 2, called the UPS port in the Dell PowerVault 750N Systems Installation and Troubleshooting Guide and the Dell PowerVault 755N Systems Installation and Troubleshooting Guide.
9 10 Click the appropriate computer type (ACPI Multiprocessor PC), click Next, and then click Finish. When prompted, click yes to reboot your system. Using Secured Socket Layers This section explains how secured socket layers (SSL) are used in the NAS appliance. It also explains how to use your own certificate if you have one and how to regenerate your certificate. Introduction to SSL Certificates Certificates contain information that is used to establishing system identities over a network.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m The success of a server certificate as a means of identification depends on whether the user trusts the validity of information contained in the certificate. For example, a user logging on to your company's Web site might be hesitant to provide credit card information, despite having viewed the contents of your company's server certificate. This may be especially true if your company is new and not well known.
To obtain a server certificate, perform the following steps: 1 On the PowerVault NAS Manager primary menu, click Maintenance. 2 On the Maintenance page, click Terminal Services. 3 Log on to an Terminal Services Advanced Client session.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Minimum Hardware and Connection Requirements To use console redirection, you must have the following: • An available serial port (COM port) on a client system (This port must not conflict with any other ports on the system.) • Available serial port 1 (COM 1) on the NAS appliance NOTE: Console Redirection is enabled by default in the NAS appliance BIOS.
If you select VT100/220 but not all the characters are visible on the screen, you should go back to the system setup program and select ANSI as your terminal type. ANSI can display the full set of ASCII characters. Configuring Console Redirection on the Client System NOTE: The examples in this document assume that you have upgraded to Hilgraeve’s HyperTerminal Private Edition 6.1 or later. If you are using other terminal emulation software, see the help file for that software.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 4 Change the Emulation setting from Auto detect to ANSI or VT100/220. This setting should be the same as the setting you selected for the Console Redirection field on the server. When you click Terminal Setup, you should see a setting for the number of rows and columns. 5 Change the number of rows from 24 to 25 and leave the number of columns at 80.
For console redirection, an escape sequence starts with an escape character. This character can be entered in a number of different ways, depending on the requirements of your terminal emulation software. For example, 0x1b, ^[, and all refer to the same escape character. Some terminal software uses predefined macros to send the proper escape sequences. In HyperTerminal, you can define macros by selecting Key Macros from the View menu.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Ta b l e 7 - 3 . Key Supported Sequences Terminal Emulation F11 oz [ 2 3 ~ VT100 VT100/220 F12 oa [ 2 4 ~ VT100 VT100/220 Home [ 1 ~ VT220 End [ 4 ~ VT220 Insert [ 2 ~ VT220 Delete [ 3 ~ VT220 Page Up [ 5 ~ VT220 Page Down [ 6 ~ VT220 Shift-Tab [ z [ 0 z VT100 VT220 Ta b l e 7 - 4 .
Ta b l e 7 - 4 . ANSI Supported Escape Sequences Key Supported Sequences F8 ow F9 ox F10 oy F11 oz F12 oa After you create these macros, pressing on the keyboard while running the terminal emulation software sends op to the system. When these three characters are transmitted, the system interprets them as .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Defragmenting a Volume Containing Persistent Images NOTICE: Defragmenting a volume containing persistent images without using the following procedure can delete your persistent images and will degrade your system performance. NOTE: If you do not have persistent images on your volume, this procedure does not apply. NOTE: To defragment a volume, you must delete all persistent images on that volume.
19 Click Defragment. You are notified when defragmentation is complete. 20 Exit Terminal Services Client. 21 Reschedule your persistent images for this volume.
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SECTION 8 Online Server Diagnostics w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell OpenManage™ Server Diagnostics is a suite of diagnostic programs that run locally on your Dell™ PowerVault™ NAS appliance or remotely on a NAS appliance connected to the network. You select diagnostic tests to run from a hierarchical menu that represents a NAS appliance’s hardware. You can select tests for various parts of an appliance and run them simultaneously or sequentially in a single session.
• Monitor (local system only) • Printer (local system only) • Video (local system only) Installing the Online Server Diagnostics NOTE: To perform these steps you must be using a NAS Manager Terminal Services Advanced Client session. To log on to a Terminal Services Advanced Client session, perform the following steps: 1 Log on to the NAS Manager. 2 On the NAS Manager primary menu, click the Maintenance tab. 3 On the Maintenance page, click Terminal Services.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 12 Click Next. 13 When the InstallShield Wizard completes installing the files, click Finish. Installing the JAVA Runtime Environment If your system does not have the Java 2 Runtime Environment installed on it, you will be asked whether you want to install it the first time you run the Online Server Diagnostics. 1 Because the Java 2 Runtime Environment is needed to run the Online Server Diagnostics, click Yes.
• To run diagnostics on a remote appliance on the network, specify the IP address of the remote appliance in the Remote IP Address box, and then click Run diagnostics on specified IP. In the remote login window, type the user ID of a local administrator group member for the specified appliance in the User Name box, and click Login. This action opens the main window, from which you may select and run diagnostic tests.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 6 If a test fails, click View Details to see a brief description of why the test failed. NOTICE: Do not use your browser's refresh function while running Server Diagnostics. This function closes the Server Diagnostics window without stopping the test and causes the following error message to be displayed: The diagnostic engine is busy. This may be due to either an improper logoff or someone else running the diagnostics on this machine.
Tr o u b l e s h o o t i n g SECTION 9 w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Ta b l e 9 - 1 . 9-2 Tr o u b l e s h o o t i n g I s s u e s Issue Possible cause Resolution I cannot access my Dell ActiveArchive™ from an NFS or Macintosh Client. Only Microsoft® Windows® (CIFS) clients can access the persistent images stored in the ActiveArchive folders for each volume. Access ActiveArchive folders through the Windows client to perform data recovery.
Ta b l e 9 - 1 . Tr o u b l e s h o o t i n g I s s u e s Issue Possible cause Resolution I am getting event errors for Services for Macintosh. Services for Macintosh are bound to the onboard network interface card (NIC) by default. If this NIC has been disabled, binding errors will occur. Bind the AppleTalk protocol to an enabled NIC. See “AppleTalk Protocol Adapter Binding.” I configured the system using Kick-Start and I cannot get to the PowerVault NAS Manager using a browser.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Ta b l e 9 - 1 . 9-4 Tr o u b l e s h o o t i n g I s s u e s Issue Possible cause Resolution Every time I try to do a directory listing from an NFS client on the root of a system volume, I get an error message, usually Permission Denied. The problem you will experience has to do with a System Volume Information directory, created by Microsoft Index Server.
Ta b l e 9 - 1 . Tr o u b l e s h o o t i n g I s s u e s Issue Possible cause Resolution I have tried logging on to my Dell OpenManage Remote Assistant Card (DRAC) through the Web console software and I cannot log on. I configured my DRAC using the PowerVault Advanced Administration Menu and I can ping the IP address I assigned the card. What should I do? There are spaces before or after the user name or password entries.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Ta b l e 9 - 1 . 9-6 Tr o u b l e s h o o t i n g I s s u e s Issue Possible cause Resolution I have just brought my new NAS appliance up on the network, but I am unable to upload files using FTP even though I am the administrator. By default, no user has write privileges on the default FTP site. The FTP permissions must be configured using the Microsoft Management Console (MMC).
Ta b l e 9 - 1 . Tr o u b l e s h o o t i n g I s s u e s Issue Possible cause Resolution I am looking for a topic on t he context sensitive online help in the PowerVault NAS Manager, but it says No Topic Available. Some sections of the PowerVault NAS Manager do not have context sensitive help.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Ta b l e 9 - 1 . 9-8 Tr o u b l e s h o o t i n g I s s u e s Issue Possible cause Resolution I have deleted a persistent image, but when the Persistent Images page redisplays I can still see the persistent image. If I try to delete it again, I get a blank page. In some environments, the Persistent Images page in the PowerVault NAS Manager refreshes too quickly. Wait a few seconds and refresh the page.
Ta b l e 9 - 1 . Tr o u b l e s h o o t i n g I s s u e s Issue Possible cause Resolution I added members to a local group using the PowerVault NAS Manager, but when I click the OK button, the screen only refreshes. You might have removed and then added the same member to the local group. This might cause the screen to refresh instead of updating correctly. Reselect the Local Groups tab in the PowerVault NAS Manager menu bar. Next, add or remove the appropriate members to or from the local group.
w w w. d e l l . c o m | s u p p o r t . d e l l .
Index A ActiveArchives, 6-11 advanced features, 7-1 alert log messages, 4-4 array disk, 3-10 assign global hotspare, 3-11 format, 3-10 offline array disk, 3-12 online array disk, 3-11 properties, 3-12 rebuild, 3-10 remove, 3-12 unassign global hotspare, 3-11 configuration (continued) methods, 1-8 multiple files, 1-13 over an IP network, 1-11 using Kick-Start diskette, 1-11 with DHCP, 1-4 controller commands, 3-12 flush cache, 3-13 properties, 3-14 rescan, 3-13 sound, 3-13 D Dell ActiveArchive, 6-2 B bac
2 Index K P Kick-Start diskette, 1-11 PERC 3/DC controller, 3-5 Kick-Start utility, 1-6 persistent images, 6-2 adding, 6-6 deleting, 6-9 deleting schedule, 6-7 editing schedule properties, 6-7 new, 6-8 scheduled, 6-4 L local server configuration, 1-8 M Macintosh file server for, 7-16 Microsoft Directory Synchronization Services, 7-19 N PERC 3/QC controller, 3-5 properties controller command, 3-14 system failure, 5-2 recovery, 5-2 reinstallation, 5-2 setup, 5-3 system state backup, 5-3 restore,
volume (continued) creating, 3-2 deleting, 3-2, 3-18 expanding, 3-3 formatting, 3-17 W warnings, 13 warranty information, 11 Windows 2000 backup and recovery tools, 5-6 help, 2-3 installing tape drives, 5-12 Index 3
4 Index 4 In d e x