Dell PowerVault DL Backup to Disk Appliance Powered by Symantec Backup Exec User’s Guide
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Information in this publication is subject to change without notice. © 2012 Dell Inc. All rights reserved.
Contents Notes, Cautions, and Warnings...................................................................................................2 1 Introduction..................................................................................................................................7 Supported Hardware And Software.........................................................................................................................7 Additional Information...................................................
Adding An Optional Tape Library............................................................................................................................21 Adding The Tape Device To The Appliance Console.............................................................................................22 Configuring Storage Manually................................................................................................................................22 Creating Virtual Disk Wizards.......................
Replacing Disks................................................................................................................................................38 Recovering The Appliance System Disk Using IDR................................................................................................38 Recovering The Appliance System Disk Using SDR...............................................................................................39 Importing Foreign Virtual Disks During IDR Or SDR Recovery...
Deleting The Offline DSF.........................................................................................................................................55 Retargeting Jobs From The Deleted DSF................................................................................................................56 Restarting Backup Exec Services..........................................................................................................................56 Creating A New DDS Automatically........
Introduction 1 The Dell PowerVault DL Backup to Disk Appliance is the latest generation of backup-to-disk protection powered by the Symantec Backup Exec software.
NOTE: By default, Symantec Backup Exec uses a device driver that is installed with the software. The following table lists the terms used in this document to refer to various components of the DL Backup to Disk Appliance hardware and software. Table 1.
Setting Up The DL Backup To Disk Appliance 2 The following sections describe how to set up the Dell PowerVault DL Backup to Disk Appliance.
Cabling The Appliance 1. Locate the PowerVault DL2xxx and PowerVault MDxxxx Getting Started Guides that shipped with the appliance and follow the instructions to attach the keyboard, mouse, monitor, and power and network cables to the PowerVault DL2xxx system. 2. Attach the power cables to each storage enclosure. NOTE: Do not turn on the PowerVault DL2xxx system or storage enclosure(s).
Figure 2. Setting the PowerVault MD1200 Storage Enclosure Configuration Switch 1. configuration switch Connecting The Storage Enclosure To The PowerVault DL2xxx System Follow one of the steps below to connect the storage enclosure. 1. Connect the SAS data cable from the PowerEdge RAID Controller (PERC) installed in the PowerVault DL2xxx system to the primary Enclosure Management Module (EMM) SAS In port of the storage enclosure. Figure 3.
Figure 4. Connecting the SAS Cable From the PowerVault DL2xxx System to the PowerVault MD1200 Storage Enclosure 1. PERC adapter 2. primary EMM NOTE: If more than one storage enclosure is used, connect the SAS Out port on the primary EMM to the SAS In port on the next down-chain enclosure. See the Dell PowerVault DL Backup to Disk Appliance Interoperability Guide at support.dell.com/manuals to determine the maximum number of storage enclosures supported by the PERC adapter. 2.
Figure 5. Connecting the PowerVault DL2xxx System to the Storage Enclosure and Optional Tape Library NOTE: If a SCSI, SAS, or Fibre Channel host adapter has been installed for use with an optional tape device, see the topic “Adding An Optional Tape Library”. NOTE: Do not connect tape devices to the PERC adapter. See Figure “Connecting the SAS Cable From the PowerVault DL2xxx System to the PowerVault MD1200 Storage Enclosure”.
3. Complete all steps of the PowerVault DL Backup to Disk Appliance Configuration Wizard. NOTE: Run Microsoft Windows Update only after you complete all the steps of the PowerVault DL Backup to Disk Appliance Configuration Wizard. Verifying Cable Connection The PowerVault DL Backup to Disk Appliance Configuration Wizard verifies if the PowerVault DL2xxx system is connected correctly to the external disk storage and tape devices. If the SAS cables are not connected correctly, follow the steps below: 1.
storage enclosure slots except in the case when a failed drive has been temporarily removed for replacement. Automatic disk configuration does not begin on a given disk group until every slot in the disk group is occupied by a disk. The optional hot spares, if present, must reside in the indicated slot. PowerVault DL2000 Disk Configurations The PowerVault DL2000 supports SATA drives only. The operating system resides on a RAID 1 (mirrored) virtual disk using slots 0 and 1.
PowerVault DL2200 Disk Configurations Running Windows Server 2008 Standard x64 Edition The PowerVault DL2200 supports SAS and nearline SAS drives only. The operating system resides on a RAID 1 (mirrored) virtual disk located within the system. These disks appear as slots 12 and 13 in Dell OpenManage Server Administrator. For information on these disks, see the Dell PowerVault DL2200 Owner’s Manual at support.dell.com/ manuals.
Disk Configuration Policies You can select one of the following disk configuration policies on the Settings tab in the PowerVault DL Backup To Disk Appliance Console, if the disk subsystem state is standard. For more information on disk subsystem states, see the topic “Disk Subsystem States”. NOTE: If the disk subsystem state is advanced, the disk configuration policy is automatically set to manual. Automatic With Confirmation Policy The backup application automatically configures available physical disks.
DL2xxx internal hard drives in slots 2 through 5, manually configure the desired number of virtual disks as described in the topic “Configuring Storage Manually”. Installing Symantec Backup Exec Software NOTE: Starting with Symantec Backup Exec 2012, the Dell PowerVault DL Backup to Disk Appliance Powered by Symantec Backup Exec is not factory installed from Dell. However, the DL Backup to Disk Appliance can be upgraded to Backup Exec 2012 using the Dell PowerVault Recovery and Update Utility (RUU) 3.5.
Setting Options In Symantec Backup Exec By default, Backup Exec installs the system as a stand-alone media server. For more information, see the Backup Exec Administrator’s Guide at symantec.com. The following options are available: Standalone Media Server This is the default server installed by Symantec Backup Exec and is recommended if you are installing in a standalone environment and independent of other Backup Exec media servers.
For more information about configuring NIC teaming, see Configuring Teaming in the Broadcom NetXtreme II Network Adapter User Guide at support.dell.com/manuals. For optimal backup performance, configure the network adapters into a smart load balancing team using BACS.
3 Using The DL Backup To Disk Appliance Console You can use the Dell PowerVault DL Backup to Disk Appliance Console to: • • • • • • • Manage the DL Backup to Disk Appliance Launch the Symantec Backup Exec software Display appliance information Report appliance status Display the available disk space Add or remove tape devices Configure network and SNMP settings NOTE: After the system boots, the PowerVault DL Backup to Disk Appliance Console may take up to 3 minutes to report appliance status.
1. Click Launch Symantec Backup Exec . The Symantec Backup Exec window is displayed. 2. Click the Devices tab on the Symantec Backup Exec window. The library is automatically configured and ready for use. 3. If you have media in the library with bar codes and the media is not showing, right-click the selected library and click Scan. 4. If the media is displayed in the right window with the status as unknown, right-click the slots under the selected library and click Inventory.
When using the Express wizard, select the RAID level and size for the virtual disk. The Express wizard selects a recommended disk configuration that matches your RAID level and size selection. Advanced wizard The Advanced wizard is recommended for users with a good knowledge of RAID levels and hardware. It allows you to specify the read, write, and cache policy for the virtual disk. You can also select the physical disks and the controller connector to be used.
9. Start the Backup Exec services and navigate to Storage or Device Tree in the Backup Exec Console. 10. Delete the offline virtual disk. 11. Right-click the unconfigured virtual disk and select Configure. The device can now be configured for Backup to Disk or Deduplication. Capturing Support Log Files If log files are required by your Dell support representative, they can be automatically collected. Follow the steps below to capture support log files. 1.
NOTE: The Compatibility Manager feature is available on versions 3.2 and later of the appliance software stack. See the Dell PowerVault DL Backup to Disk Appliance Interoperability Guide at support.dell.com/manuals for supported DL2xxx platforms. Enclosure Numbers The backup application and Server Administrator refer to the MDxxxx storage enclosures by enclosure numbers. Windows storage management applications refer to the enclosure by the bus number.
4 Updating DL Backup To Disk Appliance Software The DL Backup to Disk Appliance software is updated periodically to correct problems, improve performance, introduce new capabilities, and support additional hardware. It is recommended that you apply these updates to keep the appliance running optimally. See the Dell PowerVault DL Backup to Disk Appliance Interoperability Guide at support.dell.com/manuals to determine the minimum software versions supported on the appliance.
Updating The Operating System To acquire and run the latest security patches, fixes, and updates for the operating system, click the Windows Update link in the PowerVault DL Backup to Disk Appliance Console. Updating DL Backup To Disk Appliance Applications Use the PowerVault DL Backup to Disk Appliance Recovery and Update Utility to update DL Backup to Disk Appliance applications. Download the latest version of the recovery and update utility from support.dell.com/support/downloads.
Disaster Recovery 5 You can recover the Dell PowerVault DL Backup to Disk Appliance from a number of hardware or software failures. Depending on the type of failure, you may need to: • Recover from internal server disk failures. • Recover from external storage enclosure disk failures. • Reinstall the operating system. • Reinstall Dell OpenManage system management applications. • Reinstall PowerVault DL Backup to Disk Appliance applications. • Reinstall Symantec Backup Exec.
Disaster Recovery Planning Using IDR NOTE: This section applies to DL appliances running Backup Exec versions prior to Backup Exec 2012. For disaster recovery planning for Backup Exec 2012 and later see the topic “Disaster Recovery Planning Using SDR”. The primary role of the PowerVault DL Backup to Disk Appliance is to protect the files, databases, and critical applications of other computer systems. Steps must be taken to ensure that the appliance can be recovered should a disaster strike.
NOTE: The location specified can be a network path or removable media such as a USB storage device. 4. Ensure that the Backup Exec Database Maintenance job has recently run. By default, the Database Maintenance job runs once a day at 4 am local time. See Default Database Maintenance options in the Backup Exec Administrators' Guide at symantec.com. 5. Perform a full backup of the appliance.
1. In the Backup Exec console, go to the Job Setup → Backup Tasks and click New Job. 2. Under Source → Selection, click the View by Resource to locate the name of the appliance and click in the box next to the appliance. NOTE: Uncheck removable media or any lettered drive if that drive represents the DSF. A blue checkmark indicates that all data on the appliance has been enabled for backup. This typically includes the C: drive, System State, Utility Partition, and Shadow Copy Components. 3.
1. Click Tools → Backup Exec Services → Services Credentials → Change service account information. See Changing service account information in the Symantec Backup Exec Administrator’s Guide at symantec.com. 2. Change the Deduplication services password if a DSF exists on the system. Run the following command from the C: \Program Files\Symantec\Backup Exec\directory: Spauser -c -u username. Enter the user name that was used to install Backup Exec. For example: administrator .
1. Prior to configuring SDR, ensure that all internal and external storage has been configured including the DDS if the Backup Exec Deduplication option is enabled and licensed. 2. In the Backup Exec Console, click on Backup Exec → Configuration and Settings → Backup Exec Settings. 3. Click on Simplified Disaster Recovery. 4. Under disaster recovery alternate data path, specify an alternate path for the *.DR disaster recovery file to be stored.
9. Navigate to the job that was created and select Run Now. Recovery Solution Map Keep the following guidelines in mind: • Reinstallation of the operating system requires you to reinstall all the applications on the appliance. With Symantec Backup Exec, this process can be streamlined through the use of the IDR or SDR. • After the Backup Exec services are started, you must wait for a minimum of 5 minutes before making any changes or starting a new task within Backup Exec.
NOTE: For versions prior to Backup Exec 2012, see the topic "Recovering The Appliance System Disk Using IDR”. For Backup Exec 2012 and later, see the topic "Recovering The Appliance System Disk Using SDR." 3. Recovering the Appliance System Disk without using IDR or SDR 4. Reinstalling The PowerVault DL Backup To Disk Appliance Applications 5. Repairing Dell OpenManage Server Administrator 6. Reinstalling Symantec Backup Exec During Disaster Recovery 7.
Detecting And Monitoring Disk Failures To optimize the protection of the RAID configured storage on the appliance, it is essential that you detect hard disk failures immediately. Replacing failed disks immediately reduces the risk of unplanned downtime and loss of critical data. You can use the following methods to monitor the health of the disks: • Hard-drive LED indicators—Each drive in the server and storage enclosure contain status LEDs to indicate drive activity and certain failure status.
Replacing Disks When replacing disks, use only supported disks identified in the Dell PowerVault DL Backup to Disk Appliance Interoperability Guide. Ensure that you replace the failed disk with a new disk of the same or greater capacity. If drives of greater capacity are used, some usable disk space is lost in the RAID configuration. • • Internal disks—To replace the appliance's internal disks, see the Dell PowerVault DL2xxx Hardware Owner's Manual at support.dell.com/manuals.
CAUTION: Verify the operating system C: drive partition is assigned to the correct disk. If the C: partition is incorrect, remove the C: drive letter from the incorrect drive and assign it to the operating system partition on disk 0. Verify and correct if necessary all other disk partitions before proceeding. 10. After the IDR recovery process completes, remove the IDR recovery media from the appliance and reboot the system.
13. When prompted, select the disk that holds the backup data. 14. If the disks holding the DDS did not survive the disaster, then a popup message regarding Mismatched Volumes is displayed. The DDS volume is listed under Mismatched Volumes. The mismatch regarding the DDS virtual disk and the popup can be ignored.
Using The Dell Systems Build And Update Utility To Manually Recover The Operating System To reinstall the operating system, use the Dell Systems Build and Update Utility (SBUU) on the Dell Systems Management Tools and Documentation media. The SBUU installs the operating system software and device drivers. CAUTION: Using the SBUU erases all data from the virtual disk where you install the operating system. NOTE: The SBUU is only supported on the DL2000 appliance.
Using The Dell Unified Server Configurator — Lifecycle Controller Enabled To Manually Recover The Operating System Use the Unified Server Configurator - Lifecycle Controller Enabled (USC LCE) utility on the PowerVault DL2xxx system to recover the operating system. For specific instructions, see the topic “Deploying the Operating System Using the Operating System Deployment Wizard” in the Dell Unified Server Configurator - Life Cycle Enabler User Guide at support.dell.com/manuals.
Reinstalling The PowerVault DL Backup To Disk Appliance Applications The appliance is pre-installed with the following applications: • PowerVault DL Backup to Disk Appliance Configuration Wizard—This wizard is used to configure the appliance at first-time boot. • PowerVault DL Backup to Disk Appliance Console—The console is a single launch point for Symantec Backup Exec, as well as for standard and advanced hardware configuration utilities. • Other applications used by the appliance.
Installing Windows Server Roles And Features Manually The PowerVault DL Backup to Disk Appliance Recovery and Update Utility can be used to automatically install all the required Windows Server Roles and Features. To install the required Windows Roles and Features manually, follow the steps below: 1. Launch Server Manager. 2. Click Add Features to display the Add Features Wizard. Select the following features depending on which operating system is being restored on the DL2xxx: 3. – .NET Framework 3.
* – 5. Static Content Compression Management Tools * IIS Management Console * IIS 6 Management Compatibility (select all sub-options) Click Next. The Confirm Installation Selections window is displayed. 6. Click Install to proceed with the installation of the selected roles and features. If required, the system reboots after the installation is complete.
NOTE: Do not initiate installation of Backup Exec directly from the recovery media. You must use the PowerVault DL Backup to Disk Appliance Recovery and Update Utility when installing Backup Exec. Ensure that you meet the following prerequisites before reinstallation: • Locate the Symantec Backup Exec Installation media that came with the system. • Check with the network administrator to determine the Windows network domain settings. • Confirm that Windows Disk Manager can access the external disk.
• Automatic Disk Configuration–This refers to a DSF that was automatically configured using the Storage Provisioning option. This automatically creates the required RAID group on raw physical disks and configures the DSF under the C:\Program Files\Symantec\Backup Exec\PDDE_Volume mount point. • New Deduplication Storage Folder Wizard on Drive Letter–This refers to a DSF that was created on a drive letter in Backup Exec 2010 using the New Deduplication Storage Folder Wizard.
Method used to create the DSF Automatic Disk Configuration New DSF Wizard on Drive Letter Manually Configuring a DSF Virtual Disk X Virtual Disk Inventory and Catalog X X DSF Inventory and Catalog X X Retargeting Jobs to the new DDS X Deleting Offline Virtual Disks X Operating System And DSF Recovery For IDR During the disaster, if the system disk and the disks holding the DSF were lost, follow the appropriate column in the table below based on the method used to create the DSF. Table 5.
Table 6.
Method To Create DDS This section describes the various methods that were used to create the DDS. It also applies to a DSF that was created on an appliance that was previously running Backup Exec 2010 and later upgraded to Backup Exec 2012. Use the method discussed in this section to decide which column to follow in the specific solution maps. • Automatic Disk Configuration—This refers to a DSF that was automatically configured using the Storage Provisioning option.
Method used to create the Deduplication Disk Storage Automatic Disk Configuration Manually configured from Backup Exec Console New Deduplication Storage Folder Wizard on Drive Letter Retargeting Jobs to the new Deduplication Disk Storage X X X Deleting Offline Virtual Disks X X X SDR Recovery This section details the recovery procedures to be followed by a system that contains a DDS and protected by SDR.
Method used to create the Deduplication Disk Storage Automatic Disk Configuration Manually configured from Backup Exec Console Creating a new Deduplication Disk Storage Virtual Disk Manually X Manually Configuring Virtual Disk for Deduplication X Reassigning Drive Letter to Deduplication Disk Storage New Deduplication Storage Folder Wizard on Drive Letter X X Virtual Disk Inventory and Catalog X X X Recovering Deduplication Disk Storage from Backup X X X Importing Deduplication Disk Storag
Method used to create the DDS Automatic Disk Configuration Manually configured from Backup Exec Console Importing DDS from Drive Letter New DSF Wizard on Drive Letter X DDS Inventory and Catalog X X X Operating System And DDS Recovery For Non-SDR During the disaster, if the system disk and the disks holding the DDS were lost, follow the appropriate column in the table below based on the method used to create the DDS. Table 12.
4. In the Backup Exec console, go to the Storage tab. If a Discovering Devices message is displayed, wait for the message to get cleared. This can take up to 30 minutes. a) Do not respond to any Storage Intervention popups regarding auto-provisioning. b) If the Discovering Devices message does not get cleared after 30 minutes, restart the Backup Exec services. See the topic “Restarting Backup Exec Services For Backup Exec 2012”. 5. Right-click on the Offline DDS and select Delete . 6.
5. Enter a name for the Restore job when prompted, and accept the defaults for the remaining screens in the restore wizard. 6. Click Finish at the Restore Summary to run the Restore job. 7. Once the restore job completes, the Backup Exec services must be restarted. See the topic “Restarting Backup Exec Services For Backup Exec 2012”. 8. See the specific solution map for the next step in the recovery process.
8. Right-click the DSF and select Delete. 9. Restart the Backup Exec services. See the topic "Restarting Backup Exec Services”. Retargeting Jobs From The Deleted DSF Any jobs associated with a deleted DSF must be retargeted since the DSF virtual disk has been removed from Backup Exec. When prompted to retarget the existing jobs: • Select Yes to retarget each job associated with the deleted DSF to backup to disk folders. Use this option to run scheduled jobs.
NOTE: In case the replacement disks get configured as a backup to disk virtual disk, see the topic “Converting Storage Role Of Virtual Disk” for steps to convert this to a DDS. This could happen if the disks were previously manually configured or an incorrect selection was made during the PowerVault DL Backup to Disk Appliance Configuration Wizard. 3.
Recovering Deduplication Disk Storage From Backup To recover the DDS from Backup, follow the steps below: 1. In the Backup Exec Console, navigate to the Backup and Restore tab. 2. Right-click the DL Appliance from the list of servers and select Restore. 3. Select Shadow Copy Components and click Next. 4. Locate the most current backup under the User Data → Backup Exec Deduplication Storage Node. 5.
Deleting Offline Virtual Disks After the appliance has been completely recovered, the Backup Exec device tree view may contain one or more offline virtual disks that no longer exist on the appliance. To remove an offline virtual disk, right-click the device and select Delete. Creating A New DSF Automatically The Backup Exec Storage Provisioning Option automatically attempts to create a new DSF virtual disk during recovery if the Disk Configuration Policy is set to Automatic with Confirmation.
Reassigning The Drive Letter To The DSF To reassign the drive letter to the DSF, follow the steps below: 1. In the Backup Exec console, click Tools → Configure Devices → New Deduplication Storage Folder Wizard. 2. Provide the drive letter of the DSF virtual disk. 3. Restart the Backup Exec services. See the topic "Restarting Backup Exec Services". Manually Configuring A DSF Virtual Disk To manually configure a DSF virtual disk, follow the steps below: 1.
Deleting Offline Virtual Disks After the appliance has been completely recovered, the Backup Exec device tree view may contain one or more offline virtual disks that no longer exist on the appliance. To remove an offline virtual disk, right-click the device and select Delete.
6 Solution Map This section addresses frequently asked questions about Dell PowerVault DL Backup to Disk Appliance deployment planning, setup, maintenance, storage expansion and migration, and troubleshooting. Deployment Planning Where do I learn more about system requirements for the Dell Backup to Disk Appliance? For a list of Dell-supported hardware and software, see the Dell PowerVault DL Backup to Disk Appliance Interoperability Guide at support.dell.com/manuals.
Deployment And Maintenance Where do I learn about known issues? For late-breaking information about the DL Backup to Disk Appliance and potential issues and workarounds, see the Dell PowerVault DL2xxx System Powered by Symantec Backup Exec Release Notes at symantec.com. Where do I learn about the Symantec Backup Exec architecture? See the topic “How Backup Exec Works” in the Symantec Backup Exec Administrator’s Guide at symantec.com.
Storage Expansion And Migration How do I add a PowerEdge RAID Controller (PERC) to the PowerVault DL2xxx system? See the topic “Expansion Cards” in the Dell PowerVault DL2xxx Hardware Owner's Manual. Also see the Dell PERC 6/i, PERC 6/E, PERC H700, and PERC H800 User's Guides at support.dell.com/manuals. How do I add a PowerVault MDxxxx storage enclosure to the PowerVault DL2xxx system? See the topic “Setting Up The Hardware”.
Additional References 7 This section lists out the software and hardware documents for reference. NOTE: Unless mentioned otherwise, all documents are located at support.dell.com. Software Documents The following is a list of DL Backup to Disk Appliance documents: • • • PowerVault DL Backup to Disk Appliance setup diagram also supplied with the PowerVault DL2xxx system helps you set up the appliance hardware and configure the software before using the system for the first time.
Systems Management Documents The following lists the Systems Management documents: • • • • • • • • • • Dell Unified Server Configurator and Unified Server Configurator– Lifecycle Controller Enabled User Guide contains information on how to deploy an Operating System, run diagnostics, and apply updates to the system. Dell OpenManage Software Installation and Security User's Guide contains information on how to install OpenManage software.
Getting Help 8 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit support.dell.com. 2. Select your support category. 3.
