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book.book Page 2 Wednesday, May 12, 2010 9:26 PM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2010 Dell Inc. All rights reserved.
book.book Page 3 Wednesday, May 12, 2010 9:26 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . . . . . . . 11 . . . . . . . . . . 12 . . . . . . . . . . . . . 14 Front-Panel Features and Indicators Hard-Drive Indicator Patterns . Back-Panel Features and Indicators . . . . . . . . . . Guidelines for Connecting Optional External Devices . . . . . . . . . . . . . . . . . . . . . NIC Indicator Codes 15 . . . . . 17 . . . . . . . .
book.book Page 4 Wednesday, May 12, 2010 9:26 PM Entering the System Setup Program . . . . . . . . . . . 40 Responding to Error Messages . . . . . . . . . . . 40 Using the System Setup Program Navigation Keys . . . . . . . . . . . . . . . . . . . . . . . . . 40 . . . . . . . . . . . . . . . . . . 41 . . . . . . . . . . . . . . . . . . . . 41 System Setup Options Main Screen Memory Settings Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 43 . . . . . . . . . . . . . . .
book.book Page 5 Wednesday, May 12, 2010 9:26 PM 3 Installing System Components . . . . . . . . 61 . . . . . . . . . . . . . . . . . . 61 . . . . . . . . . . . . . . . . . . . . 61 Recommended Tools . Inside the System Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 63 Removing the Front Bezel . . . . . . . . . . . . . 63 Installing the Front Bezel . . . . . . . . . . . . . . 64 Opening and Closing the System . . . . . . . . . . . . 64 . . . . . . . . . . . . . . . . 64 .
book.book Page 6 Wednesday, May 12, 2010 9:26 PM Removing a Cooling Fan . . . . . . . . . . . . . . 75 Replacing a Cooling Fan . . . . . . . . . . . . . . 77 . . . . . . . . . . . . . . . . . . . . . 77 Power Supplies Removing a Power Supply . . . . . . . . . . . . . 78 Installing a Power Supply . . . . . . . . . . . . . . 79 . . . . . . . . 80 . . . . . . . . . 80 . . . . . . . . . . . . . . . . . . . . . 80 Removing the Power Supply Blank .
book.book Page 7 Wednesday, May 12, 2010 9:26 PM Installing a VFlash Media Card . . . . . . . . . . . 103 Removing a VFlash Media Card . . . . . . . . . . 103 . . . . . . . . . . . . . . . . . . . . . . . 103 Processors . Removing a Processor . . . . . . . . . . . . . . . 103 Installing a Processor . . . . . . . . . . . . . . . 107 . . . . . . . . . . . . . . . . . . . . . 108 System Battery . . . . . . . . . . . . 108 . . . . . . . . . . . . . . . . . . . . . .
book.book Page 8 Wednesday, May 12, 2010 9:26 PM 4 Troubleshooting Your System Safety First—For You and Your System . . . . . . . . 129 . . . . . . . . 129 . . . . . . . 129 Troubleshooting External Connections . . . . . . . . 129 Troubleshooting the Video Subsystem . . . . . . . . . 130 . . . . . . . . . . . . 130 Troubleshooting System Startup Failure . Troubleshooting a USB Device Troubleshooting a Serial I/O Device . Troubleshooting a NIC . . . . . . . . . 131 . . . . . . . . . . .
book.book Page 9 Wednesday, May 12, 2010 9:26 PM 5 Running the System Diagnostics . Using Online Diagnostics . . . . . Running the Embedded System Diagnostics . . . 148 . . . . . . 148 Embedded System Diagnostics Testing Options Using the Custom Test Options . . . . 149 . . . . . . . . . . . . . 149 Selecting Devices for Testing . . . . . . . . . . . 149 Selecting Diagnostics Options . . . . . . . . . . . 149 Viewing Information and Results .
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book.book Page 11 Wednesday, May 12, 2010 9:26 PM About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 39. Enters System Services, which opens the Lifecycle Controller. The controller allows you to access utilities such as embedded system diagnostics.
book.book Page 12 Wednesday, May 12, 2010 9:26 PM Front-Panel Features and Indicators Figure 1-1. 2 Front-Panel Features and Indicators 3 4 6 5 7 8 1 Item Indicator, Button, or Connector Icon Description 1 LED panel The LED panel has four diagnostic indicator lights that display error codes during system startup. See "Diagnostic Lights" on page 19. 2 Power-on indicator/ power button The power-on indicator lights when the system power is on.
book.book Page 13 Wednesday, May 12, 2010 9:26 PM Item Indicator, Button, or Connector 3 NMI button Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.
book.book Page 14 Wednesday, May 12, 2010 9:26 PM Hard-Drive Indicator Patterns Figure 1-2. Hard-Drive Indicators 2 1 1 hard-drive activity indicator (green) 2 hard-drive status indicator (green and amber) Drive-Status Indicator Pattern Condition Blinks green two times per second Identify drive/preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied.
book.book Page 15 Wednesday, May 12, 2010 9:26 PM Drive-Status Indicator Pattern Condition Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds, off three seconds, amber three seconds, and off three seconds Rebuild aborted Back-Panel Features and Indicators Figure 1-3 shows the controls, indicators, and connectors located on the back panel of the system. Figure 1-3.
book.book Page 16 Wednesday, May 12, 2010 9:26 PM Item Indicator, Button, or Connector 7 PCIe expansion card slots using riser card Icon Description Connects one internal and three external PCI Express Generation 2 expansion cards. Slot 1: PCIe x4, half-length, full-height Slot 2: PCIe x4, full-length, full-height Slot 3: PCIe x8, half-length, full-height Slot 4: PCIe x4, internal slot for integrated card NOTE: All four slots are x8 connectors.
book.book Page 17 Wednesday, May 12, 2010 9:26 PM Guidelines for Connecting Optional External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). • Ensure that the appropriate driver for the attached device has been installed on the system. • If necessary, use the System Setup program to enable ports on your system.
book.book Page 18 Wednesday, May 12, 2010 9:26 PM Power Indicator Codes The power supplies have an indicator that shows whether power is present or a power fault has occurred. • Not lit — AC power is not connected. • Green — In standby mode, indicates that a valid AC source is connected to the power supply, and that the power supply is operational. When the system is on, it also indicates that the power supply is providing DC power to the system. • Amber — Indicates a problem with the power supply.
book.book Page 19 Wednesday, May 12, 2010 9:26 PM Diagnostic Lights The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. Table 1.
book.book Page 20 Wednesday, May 12, 2010 9:26 PM Table 1. Diagnostic Indicator Codes (continued) Code 20 Causes Corrective Action Hard drive failure. Ensure that the hard drive are properly connected. See "Hard Drives" on page 67 for information on the drives installed in your system. Possible USB failure. See "Troubleshooting a USB Device" on page 130. No memory modules detected. See "Troubleshooting System Memory" on page 137. System board failure. See "Getting Help" on page 157.
book.book Page 21 Wednesday, May 12, 2010 9:26 PM System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running or the operating system's documentation for an explanation of the message and recommended action. Message Causes Corrective Actions 128-bit Advanced ECC mode disabled. For 128-bit Advanced ECC, DIMMs must be installed in pairs.
book.book Page 22 Wednesday, May 12, 2010 9:26 PM Message Causes Corrective Actions Alert! iDRAC6 not The optional iDRAC6 is not Wait for the system responding. responding to BIOS to reboot. Rebooting. communication either because it is not functioning properly or has not completed initialization. The system reboots. Alert! iDRAC6 not responding. Power required may exceed PSU wattage. The optional iDRAC6 stops responding. The optional iDRAC6 was remotely reset while system was booting.
book.book Page 23 Wednesday, May 12, 2010 9:26 PM Message Causes Corrective Actions Alert! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply.
book.book Page 24 Wednesday, May 12, 2010 9:26 PM Message Causes Corrective Actions BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help" on page 157. Caution! NVRAM_CLR jumper is NVRAM_CLR jumper installed in the clear setting. is installed on CMOS has been cleared. system board. Please run SETUP. Move the NVRAM_CLR jumper to the default position (pins 3 and 5). See Figure 6-1 for jumper location.
book.book Page 25 Wednesday, May 12, 2010 9:26 PM Message Causes CPUs with different cache sizes detected. Mismatched processors have Ensure that all processors been installed in the system. have the same cache size, number of cores and logical processors, and power rating. Ensure that the processors are properly installed. See "Processors" on page 103. CPUs with different core sizes detected! System halted. Corrective Actions CPUs with different logical processors detected! System halted.
book.book Page 26 Wednesday, May 12, 2010 9:26 PM Message Causes Corrective Actions Embedded NICx and NICy: OS NIC=, Management Shared NIC= . The OS NIC interface is set in BIOS. The Management Shared NIC interface is set in management tools. Check the system management software or the System Setup program for NIC settings. If a problem is indicated, see "Troubleshooting a NIC" on page 131. Error 8602 Auxiliary Device Failure.
book.book Page 27 Wednesday, May 12, 2010 9:26 PM Message Causes Corrective Actions Local keyboard The USB ports are disabled may not work in the system BIOS. because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings. Power down and restart the system from the power button, and then enter the System Setup program to enable the USB port(s). See "Entering the System Setup Program" on page 40.
book.book Page 28 Wednesday, May 12, 2010 9:26 PM Message Causes Corrective Actions Memory tests terminated by keystroke. POST memory test was terminated by pressing the spacebar. Information only. MEMTEST lane failure detected on x. Invalid memory configuration. Mismatched memory modules are installed. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 81. Mirror mode disabled.
book.book Page 29 Wednesday, May 12, 2010 9:26 PM Message Causes No boot sector on Incorrect configuration hard drive. settings in System Setup program, or no operating system on hard drive. No timer tick interrupt. Faulty system board. Faulty or improperly PCIe Training installed PCIe card in the Error: Expected Link Width is x, specified slot. Actual Link Width is y. Plug & Play Configuration Error. Error encountered in initializing PCIe device; faulty system board.
book.book Page 30 Wednesday, May 12, 2010 9:26 PM Message Causes Corrective Actions Read fault The operating system cannot read from the hard drive or USB device, the system could not find a particular sector on the disk, or the requested sector is defective. Replace the USB medium and device. Ensure that the USB cables and SAS/SATA backplane cables are properly connected.
book.book Page 31 Wednesday, May 12, 2010 9:26 PM Message Causes The amount of Memory has been added or system memory has removed or a memory changed. module may be faulty. The following DIMMs should match in geometry: x,x,... The following DIMMs should match in rank count: x,x,... Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes.
book.book Page 32 Wednesday, May 12, 2010 9:26 PM Message Causes Thermal sensor not detected on x. A memory module without a Replace the memory thermal sensor is installed in module. See "System the specified memory slot. Memory" on page 80. Time-of-day clock stopped. Faulty battery or faulty chip. See "Troubleshooting the System Battery" on page 134. Time-of-day not set - please run SETUP program. Incorrect Time or Date settings; faulty system battery. Timer chip Faulty system board.
book.book Page 33 Wednesday, May 12, 2010 9:26 PM Message Causes Corrective Actions Unable to launch System Services image. System halted! System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement. Restart the system and update the Lifecycle Controller repository to the latest software to restore full functionality. See the Lifecycle Controller User Guide for more information.
book.book Page 34 Wednesday, May 12, 2010 9:26 PM Message Causes Corrective Actions Unsupported memory configuration. DIMM mismatch across slots detected: x,x,... Invalid memory configuration. Memory modules are mismatched in the specified slots. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 81. Unused memory detected. DIMM’s installed in the following slot are not available when in mirror mode: x,x,x.
book.book Page 35 Wednesday, May 12, 2010 9:26 PM Message Causes Corrective Actions Warning! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply.
book.book Page 36 Wednesday, May 12, 2010 9:26 PM Message Causes Corrective Actions Write fault. Faulty USB device, USB medium, hard drive, or hard drive subsystem. Replace the USB medium or device. Ensure that the USB, SAS backplane, or SATA cables are properly connected. See "Troubleshooting a USB Device" on page 130 and "Troubleshooting a Hard Drive" on page 139. Write fault on selected drive. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary on support.
book.book Page 37 Wednesday, May 12, 2010 9:26 PM Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The rack documentation included with your rack solution describes how to install your system into a rack. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications.
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book.book Page 39 Wednesday, May 12, 2010 9:26 PM Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options.
book.book Page 40 Wednesday, May 12, 2010 9:26 PM Entering the System Setup Program 1 Turn on or restart your system. 2 Press after you see the following message: = System Setup NOTE: The system does not respond until the USB keyboard is active. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again.
book.book Page 41 Wednesday, May 12, 2010 9:26 PM System Setup Options Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time Sets the time on the system's internal clock. System Date Sets the date on the system's internal calendar.
book.book Page 42 Wednesday, May 12, 2010 9:26 PM Option Description Processor Settings Displays information related to processors (speed, cache size, and so on). See "Processor Settings Screen" on page 43. Boot Settings See "Boot Settings Screen" on page 45. Integrated Devices See "Integrated Devices Screen" on page 45. PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus, and any installed expansion card that requires an IRQ.
book.book Page 43 Wednesday, May 12, 2010 9:26 PM Memory Settings Screen Option Description System Memory Size Displays the system memory size. System Memory Type Displays the system memory type. System Memory Speed Displays the system memory speed. Video Memory Displays the video memory size. System Memory Testing (Enabled default) Specifies whether system memory tests are run at system boot. Options are Enabled and Disabled.
book.book Page 44 Wednesday, May 12, 2010 9:26 PM Option Description Logical Processor (Enabled default) Each processor core supports up to two logical processors. If this field is set to Enabled, the BIOS reports both logical processors. If set to Disabled, only one logical processor is monitored by the BIOS. Virtualization Technology (Disabled default) Enables or disables virtualization software to use the virtualization technology incorporated in the processor.
book.book Page 45 Wednesday, May 12, 2010 9:26 PM Boot Settings Screen Option Description CAUTION: Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode. Boot Mode (BIOS default) If the system operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems.
book.book Page 46 Wednesday, May 12, 2010 9:26 PM Option Description Internal USB Port 1 (On default) Enables or disables the internal USB port. Internal USB Port 2 (On default) Enables or disables the internal USB port. Embedded NIC1 and NIC2 (Enabled default) Enables or disables the OS interface of the two embedded NICs. (The NICs may also be accessed through the system’s management controller.
book.book Page 47 Wednesday, May 12, 2010 9:26 PM Serial Communication Screen Option Description Serial Communication (On without Console Redirection default) Selects whether the serial communication devices (Serial Device 1 and Serial Device 2) are enabled in BIOS. BIOS console redirection can also be enabled and the port address used can be specified. Options are On without Console Redirection, On with Console Redirection via COM1, On with Console Redirection via COM2, and Off.
book.book Page 48 Wednesday, May 12, 2010 9:26 PM Power Management Screen Option Description Power Management (Active Power Controller default) Options are OS Control, Active Power Controller, Custom, or Maximum Performance. For all but the Custom setting, the BIOS pre-configures the power settings on this screen as follows: • OS Control sets the CPU power to OS DBPM, the fan power to Minimum Power, and the memory power to Maximum Performance.
book.book Page 49 Wednesday, May 12, 2010 9:26 PM Option Description Setup Password Restricts access to the System Setup program by using a setup password. NOTE: For more information, see "Using the System Password" on page 53. Password Status (Unlocked default) When Setup Password is assigned and this field is Locked, the system password cannot be changed or disabled at system start-up. For more information, see "Using the System Password" on page 53.
book.book Page 50 Wednesday, May 12, 2010 9:26 PM Option Description Power Button (Enabled default) If Enabled, the power button can turn the system's power off and on. On an ACPI-compliant operating system, the system performs an orderly shutdown before power is turned off. When Disabled, the button can only turn on system power. CAUTION: Use the NMI button only if directed to do so by qualified support personnel or by the operating system's documentation.
book.book Page 51 Wednesday, May 12, 2010 9:26 PM Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft® Windows Server® 2008 x 64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager.
book.book Page 52 Wednesday, May 12, 2010 9:26 PM UEFI Boot Manager Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system continues with the next item in the boot order until the boot is successful or no more boot options are found. Displays the list of available boot options (marked with asterisks). Select the boot option you wish to use and press .
book.book Page 53 Wednesday, May 12, 2010 9:26 PM System Utilities Screen Option Description System Setup Accesses the System Setup program without rebooting. System Services Restarts the system and accesses the controller, which enables you to run utilities such as system diagnostics. BIOS Boot Manager Accesses the BIOS-level boot options list without rebooting.
book.book Page 54 Wednesday, May 12, 2010 9:26 PM When a system password is not assigned and the password jumper on the system board is in the enabled position, System Password is Not Enabled and Password Status is Unlocked. To assign a system password: 1 Verify that Password Status is Unlocked. 2 Highlight the System Password option and press . 3 Type your new system password. You can use up to 32 characters in your password. As you type, placeholders appear in the field.
book.book Page 55 Wednesday, May 12, 2010 9:26 PM When Password Status is Locked, you must type the password and press when prompted at reboot. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an error message that the system has halted and must be shut down manually using the power button.
book.book Page 56 Wednesday, May 12, 2010 9:26 PM NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup password can be used as an alternate system password. The system password cannot be used in place of the setup password. You can use up to 32 characters in your password. As you type, placeholders appear in the field. The password assignment is not case-sensitive. To erase a character, press or the left-arrow key.
book.book Page 57 Wednesday, May 12, 2010 9:26 PM Embedded System Management The Lifecycle Controller is an embedded utility that enables systems management tasks from an embedded environment throughout the server’s lifecycle. The controller can be started during the boot sequence and can function independently of the operating system. NOTE: Certain platform configurations may not support the full set of features provided by the controller.
book.book Page 58 Wednesday, May 12, 2010 9:26 PM • Provides text console redirection for system setup, text-based utilities, and operating system consoles NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1. For additional information on using BMC, see the documentation for the BMC and systems management applications. Entering the BMC Setup Module 1 Turn on or restart your system. 2 Press when prompted after POST.
book.book Page 59 Wednesday, May 12, 2010 9:26 PM If your operating system begins to load before you press , allow the system to finish booting, restart your system and try again.
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book.book Page 61 Wednesday, May 12, 2010 9:26 PM Installing System Components Recommended Tools • Key to the system keylock • #1 and #2 Phillips screwdrivers • T10 Torx screwdriver • Wrist grounding strap Inside the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 62 Wednesday, May 12, 2010 9:26 PM Figure 3-1.
book.book Page 63 Wednesday, May 12, 2010 9:26 PM Front Bezel (Optional) Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Lift the release latch next to the key lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system. Figure 3-2.
book.book Page 64 Wednesday, May 12, 2010 9:26 PM Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis. 2 Fit the free end of the bezel onto the system. 3 Secure the bezel with the keylock. See Figure 3-2. Opening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 65 Wednesday, May 12, 2010 9:26 PM Figure 3-3. Opening and Closing the System 2 1 1 system cover latch 2 latch release lock Closing the System 1 Lift the latch on the system cover. 2 Place the cover onto the chassis and offset it slightly back so that the two hooks on the back edge of the cover fit the corresponding tabs on the back edge of the chassis. See Figure 3-3. 3 Slide the cover towards the front of the chassis and press down the latch.
book.book Page 66 Wednesday, May 12, 2010 9:26 PM Cooling Shroud A cooling shroud directs airflow from the cooling fans over the system processor(s) and memory module(s). Removing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 67 Wednesday, May 12, 2010 9:26 PM Installing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 68 Wednesday, May 12, 2010 9:26 PM Figure 3-5. Removing or Installing a Hard-Drive Blank 1 2 1 hard-drive blank 2 release lever Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. See Figure 3-5. Removing a Hot-Swap Hard Drive 1 If applicable, remove the front bezel. See "Removing the Front Bezel" on page 63. 2 Using the RAID management software, prepare the drive for removal.
book.book Page 69 Wednesday, May 12, 2010 9:26 PM Figure 3-6. Removing and Installing a Hot-Swap Hard Drive 1 2 1 release button 2 hard-drive carrier handle Installing a Hot-Swap Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed.
book.book Page 70 Wednesday, May 12, 2010 9:26 PM 4 With the lever on the hard drive carrier open, slide the hard drive into the drive bay until the carrier contacts the backplane. See Figure 3-6. 5 Close the handle to lock the drive in place. Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-7. Figure 3-7.
book.book Page 71 Wednesday, May 12, 2010 9:26 PM Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure 3-7. 2 Align the holes on the hard drive with the holes on the hard drive carrier. When aligned correctly, the back of the hard drive will be flush with the back of the hard-drive carrier. 3 Attach the four screws to secure the hard drive to the hard-drive carrier.
book.book Page 72 Wednesday, May 12, 2010 9:26 PM Figure 3-8.
book.book Page 73 Wednesday, May 12, 2010 9:26 PM Installing an Internal Hard Drive Bay CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 74 Wednesday, May 12, 2010 9:26 PM Figure 3-9. Removing and Installing an Internal Hard Drive From the Internal Hard-Drive Bay 3 2 1 4 1 internal hard drive bay 2 release latch 3 screws (4) * 4 internal hard drive *Screws are supplied along with the hard drives ordered from Dell.
book.book Page 75 Wednesday, May 12, 2010 9:26 PM Cooling Fans Your system contains four dual-motor cooling fans. These provide cooling for the processor, PCI cards, and memory modules. Your system also contains one single-motor fan to provide cooling for the power supplies. NOTE: Hot-swap removal or installation of the cooling fans is not supported.
book.book Page 76 Wednesday, May 12, 2010 9:26 PM Figure 3-10.
book.book Page 77 Wednesday, May 12, 2010 9:26 PM Replacing a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 78 Wednesday, May 12, 2010 9:26 PM NOTE: If only one power supply is installed, it must be installed in the PS1 power supply bay. Removing a Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
book.book Page 79 Wednesday, May 12, 2010 9:26 PM Figure 3-11. Removing and Installing a Power Supply 1 2 4 3 1 power supply 2 power supply handle 3 velcro strap 4 release latch Installing a Power Supply 1 Verify that both power supplies are of the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label.
book.book Page 80 Wednesday, May 12, 2010 9:26 PM NOTE: When installing, hot-swapping, or hot-adding a new power supply in a system with two power supplies, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly (see Figure 1-5).
book.book Page 81 Wednesday, May 12, 2010 9:26 PM The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used: • Single-rank, dual-rank, and quad-rank RDIMMs of sizes 1-GB, 2-GB, 4-GB, 8-GB, and 16-GB are supported for a total of up to 128 GB. • 1-GB and 2-GB UDIMMs are supported for a total of up to 16 GB.
book.book Page 82 Wednesday, May 12, 2010 9:26 PM – For quad-rank memory modules: • One memory module per channel supports up to 1067 MHz. • Two memory modules per channel are limited to 800 MHz, regardless of memory module speed. • If quad-rank memory modules are mixed with single- or dual-rank modules, the quad-rank modules must be installed in the sockets with the white release levers.
book.book Page 83 Wednesday, May 12, 2010 9:26 PM Table 1 and Table 2 show sample memory configurations that follow the appropriate memory guidelines stated in this section. The samples show identical memory-module configurations and their physical and available memory totals. The tables do not show mixed or quad-rank memory-module configurations, nor do they address the memory speed considerations of any configuration. Table 1.
book.book Page 84 Wednesday, May 12, 2010 9:26 PM Table 1.
book.book Page 85 Wednesday, May 12, 2010 9:26 PM Table 2. Sample UDIMM Memory Configurations (Per Processor) Memory Mode Memory Module 4 Size Mirroring Memory Sockets Single Processor 3 Physical Memory (GB) Dual Processor 1 2 1 GB X X 2 1 4 2 2 GB X X 4 2 8 4 Available Memory (GB) Physical Memory (GB) Available Memory (GB) Installing Memory Modules WARNING: The memory modules are hot to the touch for some time after the system has been powered down.
book.book Page 86 Wednesday, May 12, 2010 9:26 PM Figure 3-12. Removing and Installing a Memory Module 1 2 3 1 memory module 3 alignment key 2 memory module socket ejectors (2) 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
book.book Page 87 Wednesday, May 12, 2010 9:26 PM 12 Start up the system, press to enter the System Setup program, and check the System Memory settings on the main System Setup screen. The system should have already changed the value to reflect the newly installed memory. 13 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 2 through step 12 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets.
book.book Page 88 Wednesday, May 12, 2010 9:26 PM 5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-12. Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. 6 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 67. 7 Close the system. See "Closing the System" on page 65. 8 Reconnect the system and peripherals to their power sources, and turn them on.
book.book Page 89 Wednesday, May 12, 2010 9:26 PM • All the slots are x8 connectors. CAUTION: To ensure proper cooling, only one of the two expansion cards can have a power consumption of greater than 15 W (up to 25 W maximum), not including the integrated storage controller. • Table 3 provides a guide for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest priority should be installed first using the slot priority indicated.
book.book Page 90 Wednesday, May 12, 2010 9:26 PM Installing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 91 Wednesday, May 12, 2010 9:26 PM Figure 3-13. Removing and Installing an Expansion Card 2 1 3 1 expansion-card riser 3 expansion card 2 expansion-card latch 9 Connect any cables to the expansion card. 10 Close the system. See "Closing the System" on page 65. 11 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
book.book Page 92 Wednesday, May 12, 2010 9:26 PM Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 93 Wednesday, May 12, 2010 9:26 PM Removing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 94 Wednesday, May 12, 2010 9:26 PM Figure 3-14. Removing and Installing an Expansion-Card Riser 3 4 2 1 5 6 1 integrated storage controller slot 2 riser guides (2) 3 expansion-card riser 4 expansion card slot 5 riser guide posts (2) 6 expansion-card riser slots (2) Installing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 95 Wednesday, May 12, 2010 9:26 PM 2 Lower the expansion-card riser into place until the expansion-card riser connector is fully seated. 3 If applicable, reinstall the expansion card. See "Installing an Expansion Card" on page 90. 4 Reinstall the storage controller card. See "Installing the Storage Controller Card" on page 97. 5 Reconnect all cables. 6 Close the system. See "Closing the System" on page 65. 7 Reconnect the system and peripherals to their power sources.
book.book Page 96 Wednesday, May 12, 2010 9:26 PM 7 Bend both the card-edge guides outward and pull the storage controller card out of the connector. Figure 3-15.
book.book Page 97 Wednesday, May 12, 2010 9:26 PM Installing the Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 98 Wednesday, May 12, 2010 9:26 PM 10 Replace the expansion card. See "Installing an Expansion Card" on page 90. 11 Close the system. See "Closing the System" on page 65. 12 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. iDRAC6 Express Card Installing an iDRAC6 Express Card CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 99 Wednesday, May 12, 2010 9:26 PM Figure 3-16. Removing and Installing an iDRAC6 Express Card 1 2 3 4 1 iDRAC6 Express card 2 plastic standoff tab 3 notch 4 clip 7 Reinstall all expansion cards in the expansion-card riser. See "Installing an Expansion Card" on page 90. 8 Close the system. See "Closing the System" on page 65. 9 Reconnect the system and peripherals to their power sources, and turn them on.
book.book Page 100 Wednesday, May 12, 2010 9:26 PM 3 Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff. See Figure 3-16. As the holder releases from the standoff, the connector under the card disengages from the system board connector. 4 Angle the card so that the notch on the card slips through the clip on the system board. 5 Replace the expansion cards. See "Installing an Expansion Card" on page 90. 6 Close the system.
book.book Page 101 Wednesday, May 12, 2010 9:26 PM Figure 3-17. Removing and Installing an iDRAC6 Enterprise Card 1 2 3 4 6 5 1 VFlash SD card 2 VFlash media slot 3 iDRAC6 Enterprise card 4 retention standoff posts (2) 5 retention standoff tabs (2) 6 iDRAC6 Enterprise card connector 7 If applicable, install the VFlash media card. See "Installing a VFlash Media Card" on page 103. 8 Close the system. See "Closing the System" on page 65.
book.book Page 102 Wednesday, May 12, 2010 9:26 PM Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 103 Wednesday, May 12, 2010 9:26 PM VFlash Media (Optional) The VFlash media card is a Secure Digital (SD) card that plugs into the iDRAC6 Enterprise card at the back corner of the system. Installing a VFlash Media Card 1 Locate the VFlash media slot at the back of the system. 2 With the label side facing up, insert the contact-pin end of the SD card into the card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the card.
book.book Page 104 Wednesday, May 12, 2010 9:26 PM CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 5 Using a #2 Phillips screwdriver, loosen one of the heat-sink retention screws. See Figure 3-18. 6 Wait 30 seconds for the heat sink to loosen from the processor. 7 Loosen the other three heat-sink retention screws.
book.book Page 105 Wednesday, May 12, 2010 9:26 PM Figure 3-18. Installing and Removing the Heat Sink 1 2 1 heat sink heat-sink 2 retention screws (4) 10 Rotate the processor shield upward and out of the way. See Figure 3-19. 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.
book.book Page 106 Wednesday, May 12, 2010 9:26 PM Figure 3-19.
book.book Page 107 Wednesday, May 12, 2010 9:26 PM Installing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 108 Wednesday, May 12, 2010 9:26 PM 10 Using a #2 Phillips screwdriver, tighten the heat-sink retention screws. See Figure 3-18. 11 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 67. 12 Close the system. See "Closing the System" on page 65. 13 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
book.book Page 109 Wednesday, May 12, 2010 9:26 PM Figure 3-20. Replacing the System Battery 1 3 2 1 system battery 3 positive side of battery connector 2 negative side of battery connector 4 If installed, remove the expansion card from the expansion-card slot. See "Removing an Expansion Card" on page 92. 5 If installed, remove the storage controller card. See "Removing the Storage Controller Card" on page 95.
book.book Page 110 Wednesday, May 12, 2010 9:26 PM 9 Press the battery toward the negative side of the connector and lift it up out of the securing tab at the negative side of the connector. 10 Support the battery connector by pressing down firmly on the positive side of the connector. 11 Hold the new battery with the "+" facing the plastic connector on the system board and slide it under the securing tabs. 12 Press the battery straight down into the connector until it snaps into place.
book.book Page 111 Wednesday, May 12, 2010 9:26 PM RAID Battery Removing the RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 112 Wednesday, May 12, 2010 9:26 PM Installing the RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 113 Wednesday, May 12, 2010 9:26 PM 6 Remove the power button board and power button from the control-panel module. Figure 3-22.
book.book Page 114 Wednesday, May 12, 2010 9:26 PM Installing the Control-Panel Module–LED CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 115 Wednesday, May 12, 2010 9:26 PM Front-Panel I/O Module Removing the Front-Panel I/O Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 116 Wednesday, May 12, 2010 9:26 PM Figure 3-23.
book.book Page 117 Wednesday, May 12, 2010 9:26 PM Installing the Front-Panel I/O Module 1 Connect and latch the front-panel I/O cable at the back of the module. 2 Tighten the single screw to secure the bracket to the back of the module. 3 Align the module with the holes on the right side of the system chassis and secure with the three Torx screws. See Figure 3-23. 4 Connect the front-panel I/O cable to the connector on the back of the SAS backplane. 5 Close the system. See "Closing the System" on page 65.
book.book Page 118 Wednesday, May 12, 2010 9:26 PM 5 Disconnect the power cable from the end of the SAS backplane. 6 Disconnect the SAS data cables from the backplane. 7 Disconnect the USB cable and the control-panel cable. CAUTION: Handle the cables gently to prevent damage. 8 Disconnect the internal hard-drive cables. 9 While pressing the two blue latches toward each other, lift the backplane upward. See Figure 3-24.
book.book Page 119 Wednesday, May 12, 2010 9:26 PM Figure 3-24.
book.book Page 120 Wednesday, May 12, 2010 9:26 PM Installing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 121 Wednesday, May 12, 2010 9:26 PM Power Distribution Board The power distribution board is located on your system directly behind the power supply fan module. See Figure 3-25. Removing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 122 Wednesday, May 12, 2010 9:26 PM Figure 3-25.
book.book Page 123 Wednesday, May 12, 2010 9:26 PM Replacing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 124 Wednesday, May 12, 2010 9:26 PM System Board Removing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 125 Wednesday, May 12, 2010 9:26 PM CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components. 12 Grasp the system board assembly by the edges and lift the system board assembly away from the chassis. See Figure 3-26. Figure 3-26.
book.book Page 126 Wednesday, May 12, 2010 9:26 PM Installing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Unpack the new system board.
book.book Page 127 Wednesday, May 12, 2010 9:26 PM 13 If applicable, install the iDRAC6 Enterprise card. See "Installing an iDRAC6 Enterprise Card" on page 100. 14 If applicable, install the iDRAC6 Express card. See "Installing an iDRAC6 Express Card" on page 98. 15 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 67. 16 Close the system. See "Closing the System" on page 65. 17 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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book.book Page 129 Wednesday, May 12, 2010 9:26 PM Troubleshooting Your System Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
book.book Page 130 Wednesday, May 12, 2010 9:26 PM Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 147. If the tests run successfully, the problem is not related to video hardware. If the tests fail, see "Getting Help" on page 157.
book.book Page 131 Wednesday, May 12, 2010 9:26 PM 7 Reconnect and power on each USB device one at a time. 8 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 157. Troubleshooting a Serial I/O Device 1 Turn off the system and any peripheral devices connected to the serial port.
book.book Page 132 Wednesday, May 12, 2010 9:26 PM • Change the auto-negotiation setting, if possible. • Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen" on page 45.
book.book Page 133 Wednesday, May 12, 2010 9:26 PM • vFlash media cards • USB memory keys • NIC hardware key • Expansion-card riser • Integrated storage controller card • iDRAC6 Express card • iDRAC6 Enterprise card • Power supplies • Fans • Processors and heat sinks • Memory modules 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the components you removed in step 3. 6 Close the system. See "Closing the System" on page 65.
book.book Page 134 Wednesday, May 12, 2010 9:26 PM Troubleshooting a Damaged System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 135 Wednesday, May 12, 2010 9:26 PM 3 Reconnect the system to the electrical outlet and turn on the system. 4 Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery. See "Replacing the System Battery" on page 108. CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 136 Wednesday, May 12, 2010 9:26 PM Troubleshooting System Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 137 Wednesday, May 12, 2010 9:26 PM 6 Restart the system. If the problem is resolved, close the system. See "Closing the System" on page 65. If the replacement fan does not operate, see "Getting Help" on page 157. Troubleshooting System Memory CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 138 Wednesday, May 12, 2010 9:26 PM 6 Open the system. See "Opening the System" on page 64. 7 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 66. 8 Check the memory channels and ensure that they are populated correctly. See "General Memory Module Installation Guidelines" on page 81. 9 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 85. 10 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 67. 11 Close the system.
book.book Page 139 Wednesday, May 12, 2010 9:26 PM Troubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 140 Wednesday, May 12, 2010 9:26 PM If the problem persists, see "Getting Help" on page 157. 6 Replace the front bezel. See "Installing the Front Bezel" on page 64. Troubleshooting an Internal Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 141 Wednesday, May 12, 2010 9:26 PM 4 Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in the System Setup program. See "Entering the System Setup Program" on page 40. If the problem persists, see "Getting Help" on page 157. 5 Replace the front bezel. See "Installing the Front Bezel" on page 64.
book.book Page 142 Wednesday, May 12, 2010 9:26 PM 8 Ensure that the controller card is firmly seated into the system board connector. See "Installing an Expansion Card" on page 90. 9 If you have a battery-cached PERC controller, ensure that the RAID battery is properly connected and, if applicable, the memory module on the PERC card is properly seated. 10 Verify that the cable connections between the SAS backplane(s) and the integrated storage controller are correct.
book.book Page 143 Wednesday, May 12, 2010 9:26 PM 5 Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on page 90. 6 Ensure that each expansion-card riser is firmly seated in its connector. See "Installing an Expansion-Card Riser" on page 94. 7 Close the system. See "Closing the System" on page 65. 8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
book.book Page 144 Wednesday, May 12, 2010 9:26 PM Troubleshooting Processors CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 145 Wednesday, May 12, 2010 9:26 PM 13 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 147. If the test fails, the processor is faulty. See "Getting Help" on page 157. 14 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 15 Open the system. See "Opening the System" on page 64. 16 Replace processor 1 with processor 2. See "Installing a Processor" on page 107. 17 Repeat step 11 through step 13.
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book.book Page 147 Wednesday, May 12, 2010 9:26 PM Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
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book.book Page 149 Wednesday, May 12, 2010 9:26 PM Embedded System Diagnostics Testing Options Click the testing option in the Main Menu window. Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Extended Test Performs a more thorough check of the system. This test can take an hour or longer. Custom Test Tests a particular device. Information Displays test results.
book.book Page 150 Wednesday, May 12, 2010 9:26 PM • Test Iterations—Selects the number of times the test is run. • Log output file pathname—Enables you to specify the USB memory key where the test log file is saved. You cannot save the file to a hard drive. Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results: 150 • Results — Displays the test that ran and the result.
book.book Page 151 Wednesday, May 12, 2010 9:26 PM Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. Table 6-1.
book.book Page 152 Wednesday, May 12, 2010 9:26 PM System Board Connectors See Figure 6-1 and Table 6-2 for the location and description of the system board connectors. Figure 6-1.
book.book Page 153 Wednesday, May 12, 2010 9:26 PM Table 6-2.
book.book Page 154 Wednesday, May 12, 2010 9:26 PM Table 6-2.
book.book Page 155 Wednesday, May 12, 2010 9:26 PM NOTE: If you assign a new system and/or setup password with the jumper plug still in the "disabled" position, the system disables the new password(s) the next time it boots. 6 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 7 Open the system. See "Opening the System" on page 64. 8 Move the password jumper back to the enabled position to restore the password function. See Table 6-1.
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book.book Page 157 Wednesday, May 12, 2010 9:26 PM Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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book.book Page 160 Wednesday, May 12, 2010 9:26 PM DIMMs See memory modules (DIMMs).
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book.book Page 162 Wednesday, May 12, 2010 9:26 PM R troubleshooting, 141 remote access controller See iDRAC. removing bezel, 63 control panel assembly, 112 cooling shroud, 66 cover, 64 expansion card, 92 front-panel IO module, 115 hard drive blank, 67 memory modules, 87 power supply, 78 power supply blank, 80 processor, 103 SAS backplane board, 117 SAS controller, 95 system board, 124 replacing cooling fan, 77 power supply, 79 system battery, 108 S safety, 129 SAS hard drive. See hard drive.
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