Dell PowerVault DL2300 Owner's Manual Regulatory Model: E14S Series Regulatory Type: E14S001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2012 Dell Inc.
Contents Notes, Cautions, and Warnings...................................................................................................2 1 About Your System......................................................................................................................9 Front Panel Features And Indicators........................................................................................................................9 Diagnostic Indicators........................................................
Removing The Front Bezel................................................................................................................................29 Installing The Front Bezel.................................................................................................................................30 Opening And Closing The System...........................................................................................................................30 Opening The System.........................
Installing An Expansion Card Into The Expansion-Card Riser 1.......................................................................52 Removing Expansion-Card Risers....................................................................................................................53 Installing Expansion-Card Risers.....................................................................................................................56 SD vFlash Card...............................................................
Installing The System Board............................................................................................................................83 4 Troubleshooting Your System.................................................................................................85 Safety First—For You And Your System.................................................................................................................85 Troubleshooting System Startup Failure......................................
Alert Messages.....................................................................................................................................................119 9 Getting Help..............................................................................................................................121 Contacting Dell.....................................................................................................................................................
1 About Your System Front Panel Features And Indicators Figure 1. Front-Panel Features and Indicators Item Indicator, Button, or Connector Icon Description 1 Diagnostic indicators The diagnostic indicators light up to display error status. 2 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack.
Item Indicator, Button, or Connector Icon Description Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 5 Hard drives Up to twelve 3.5 inch hot-swappable hard drives. 6 Video connector Allows you to connect a VGA display to the system. 7 USB connector Allows you to connect USB devices to the system. The port is USB 2.0-compliant.
Electrical indicator Condition Corrective Action The indicator blinks amber if the system experiences an electrical error (for example, voltage out of range, or a failed power supply or voltage regulator). See the System Event Log or system messages for the specific issue. If it is due to a problem with the power supply, check the LED on the power supply. Re-seat the power supply by removing and reinstalling it. If the problem persists, see Getting Help.
Hard-Drive Indicator Patterns Figure 2. Hard-Drive Indicators 1. hard-drive activity indicator (green) 2. hard-drive status indicator (green and amber) NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off.
Back-Panel Features And Indicators Figure 3. Back-Panel Features and Indicators Item Indicator, Button, or Connector 1 System identification button Icon Description The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pressed, the system status indicator on the back flashes until one of the buttons is pressed again. Press to toggle the system ID on and off.
Item Indicator, Button, or Connector Icon Description 9 PCIe expansion card slots full height (3) Allows you to connect up to three full-height PCI Express expansion cards. 10 Power supply (PSU1) 750 W AC 11 Power supply (PSU2) 750 W AC 12 Hard drives (2) (back) Hot-swappable 2.5 inch hard drives. 13 vFlash media card slot Allows you to insert a vFlash media card. NIC Indicator Codes Figure 4. NIC Indicator 1. link indicator 2.
Figure 5. AC Power Supply Status Indicator 1. AC power supply status indicator/handle Figure 6. DC Power Supply Status Indicator 1. DC power supply status indicator Power Indicator Pattern Condition Not lit Power is not connected. Green The handle/LED indicator lights green indicating that a valid power source is connected to the power supply and that the power supply is operational. Flashing amber Indicates a problem with the power supply.
Power Indicator Pattern Condition CAUTION: AC power supplies support both 220 V and 110 V input voltages. When two identical power supplies receive different input voltages, they can output different wattages, and trigger a mismatch. CAUTION: If two power supplies are used, they must be of the same type and have the same maximum output power. CAUTION: Combining AC and DC power supplies is not supported and triggers a mismatch.
Using The System Setup And Boot Manager 2 CAUTION: It is recommended that you make BIOS changes only during support calls with certified Dell technicians. NOTE: Solution validation was performed using the factory shipped hardware configuration. System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description Enters the System Setup.
If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding To Error Messages If an error message is displayed while the system is booting, make a note of the message. For more information, see System Error Messages. NOTE: After installing a memory upgrade, it is normal for your system to display a message the first time you start your system.
NOTE: System Setup defaults are listed under their respective options in the following sections, where applicable. Menu Item Description System Information Displays information about the system such as the system model name, BIOS version, Service Tag, and so on. Memory Settings Displays information and options related to installed memory. Processor Settings Displays information and options related to the processor such as speed, cache size, and so on.
Menu Item Description System Memory Speed Displays the system memory speed. System Memory Voltage Displays the system memory voltage. Video Memory Displays the amount of video memory. System Memory Testing Specifies whether system memory tests are run during system boot. Options are Enabled and Disabled. By default, the System Memory Testing option is set to Disabled. Memory Operating Mode Specifies the memory operating mode.
Menu Item Description DCU Streamer Prefetcher Allows you to enable or disable Data Cache Unit streamer prefetcher. By default, the DCU Streamer Prefetcher option is set to Enabled. DCU IP Prefetcher Allows you to enable or disable Data Cache Unit IP prefetcher. By default, the DCU IP Prefetcher option is set to Enabled. Execute Disable Allows you enable or disable execute disable memory protection technology. By default, the Execute Disable option is set to Enabled.
Integrated Devices Screen Menu Item Description Integrated RAID Controller Allows you to enable or disable the integrated RAID controller. By default, the Integrated RAID Controller option is set to Enabled. User Accessible USB Allows you enable or disable the user accessible USB ports. Selecting Only Back Ports On Ports disables the front USB ports and selecting All Ports Off disables both front and back USB ports. By default, the User Accessible USB Ports option is set to All Ports On.
Serial Communications Screen Menu Item Description Serial Communication Allows you to select serial communication devices (Serial Device 1 and Serial Device 2) in the BIOS. BIOS console redirection can also be enabled and the port address used can be specified. By default, Serial Communication option is set to On without Console Redirection. Serial Port Address Allows you to set the port address for serial devices.
Menu Item Description C1E Allows you to enable or disable the processor to switch to a minimum performance state when it is idle. By default, the C1E option is set to Enabled. C States Allows you to enable or disable the processor to operate in all available power states. By default, the C States option is set to Enabled. Monitor/Mwait Allows you to enable Monitor/Mwait instructions in the processor. By default, the Monitor/ Mwait option is set to Enabled for all system profiles, except Custom.
Menu Item Description Allows you to clear all the contents of the TPM. By default, the TPM Clear option is set to No. Intel TXT Allows you enable or disable Intel Trusted Execution Technology. To enable Intel TXT, Virtualization Technology must be enabled and TPM Security must be Enabled with Pre-boot measurements. By default, the Intel TXT option is set to Off. BIOS Update Control Allows you to update the BIOS using either DOS or UEFI shell-based flash utilities.
System And Setup Password Features You can create a system password and a setup password to secure your system. To enable creation of the system and setup password, the password jumper must be set to enabled. For more information on the password jumper settings, see System Board Jumper Settings. System password This is the password that you must enter to log on to your system. Setup password This is the password that you must enter to access and make changes to the BIOS settings of your system.
9. Press to return to the System BIOS screen. Press again, and a message prompts you to save the changes. NOTE: Password protection does not take effect until the system reboots. Deleting Or Changing An Existing System And/Or Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and/or Setup password.
If you do not enter the correct password in three attempts, the system displays the message Invalid Password! Number of unsuccessful password attempts: System Halted! Must power down. Even after you shut down and restart the system, the error message is displayed until the correct password is entered. The following options are exceptions: • If System Password is not Enabled and is not locked through the Password Status option, you can assign a system password.
Installing System Components 3 NOTE: Solution validation was performed using the factory shipped hardware configuration.
Figure 7. Removing and Installing the Front Bezel 1. 2. 3. 4. release latch keylock front bezel locking hook Installing The Front Bezel 1. Hook the right end of the bezel onto the chassis. 2. Fit the free end of the bezel onto the system. 3. Secure the bezel with the keylock. Opening And Closing The System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.
3. Lift the latch on top of the system and slide the cover back. 4. Grasp the cover on both sides, and carefully lift the cover away from the system. Figure 8. Opening and Closing the System 1. system cover 2. latch 3. latch release lock Closing The System 1. Lift the latch on the cover. 2. Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the chassis. 3. Push down the latch to move the cover into the closed position. 4.
Figure 9. Inside the System 1. 2. 3. 4. 5. 6. 7. 8. cooling-fan assembly cable securing bracket cooling shroud hard-drive backplane (back) vFlash media slot hard drives (back) (2) expansion-card riser 3 network daughter card 9. 10. 11. 12. 13. 14. expansion-card riser 2 expansion-card riser 1 heat sink for processor 1 heat sink for processor 2 DIMMs (24) cooling fans (6) Cooling Shroud Removing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2. Open the system. 3. If installed, remove the full-length PCIe card. 4. Hold the touch points and lift the shroud away from the system. Figure 10. Removing and Installing the Cooling Shroud 1. cooling shroud 2. supports for a full-length PCIe card Installing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician.
The system contains 24 memory sockets split into two sets of 12 sockets, one set per processor. Each 12-socket set is organized into four channels. In each channel, the release levers of the first socket are marked white, the second socket black, and the third socket green. NOTE: DIMMs in sockets A1 to A12 are assigned to processor 1 and DIMMs in sockets B1 to B12 are assigned to processor 2. Figure 11. Memory Socket Locations Mode-Specific Guidelines Four memory channels are allocated to each processor.
NOTE: x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features. However, all guidelines for specific RAS features must be followed. x4 DRAM based DIMMs retain Single Device Data Correction (SDDC) in memory optimized (independent channel) mode. x8 DRAM based DIMMs require Advanced ECC mode to gain SDDC. The following sections provide additional slot population guidelines for each mode. Advanced ECC (Lockstep) NOTE: Advanced ECC is supported only on the Value system configuration.
Table 1. Memory Configuration System Configuration System DIMM Size (in Number of Capacity (in GB) DIMMs GB) DIMM Rank, Organization, and Frequency DIMM Slot Population Value 32 4 8 2R, x8, 1600 MT/s A1, A2, A3, A4, B1, B2, B3, B4 Enterprise 64 8 8 2R, x8, 1600 MT/s A1, A2, A3, A4, B1, B2, B3, B4 Removing Memory Modules WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them.
1. memory module 2. memory-module socket ejectors (2) 3. alignment key 6. Install memory-module blanks in vacant memory-module socket(s) to ensure proper system cooling. 7. Install the cooling shroud. 8. Close the system. 9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Installing Memory Modules WARNING: The memory modules are hot to the touch for some time after the system has been powered down.
14. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. Hard Drives All hard drives connect to the system board through the hard-drive backplane. Hard drives are supplied in hotswappable hard-drive carriers that fit in the hard-drive slots.
Removing A 3.5 Inch Hard-Drive Blank CAUTION: To maintain proper system cooling, all empty hard-drive slots must have drive blanks installed. 1. If installed, remove the front bezel. 2. Grasp the front of the hard-drive blank, press the release button and slide the blank out until it is free of the harddrive slot. Figure 14. Removing and Installing a 3.5 Inch Hard-Drive Blank 1. hard-drive blank 2. release button Installing A 3.5 Inch Hard-Drive Blank 1. If installed, remove the front bezel. 2.
4. Insert a hard-drive blank in the empty hard-drive slot. Figure 15. Removing and Installing a Hot-Swap Hard Drive 1. release button 2. hard drive 3. hard-drive carrier handle Installing A Hot-Swap Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Removing A Hard Drive From A Hard-Drive Carrier 1. Remove the screws from the slide rails on the hard-drive carrier. 2. Lift the hard drive out of the hard-drive carrier. Figure 16. Removing and Installing a Hard Drive Into a Hard-Drive Carrier 1. hard-drive carrier 2. hard drive 3. screws (4) Installing A Hard Drive Into A Hard-Drive Carrier CAUTION: Many repairs may only be done by a certified service technician.
NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system’s management software, allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly. Removing A Cooling Fan WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock. Exercise utmost care while removing or installing cooling fans. CAUTION: Many repairs may only be done by a certified service technician.
Installing A Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Open the system. 2.
1. 2. 3. 4. 5. cooling-fan assembly cooling fans (6) blue release levers (2) guide pins (2) cooling-fan connectors (6) Installing The Cooling-Fan Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
8. Enter the System Setup and verify that the USB key is detected by the system. Figure 19. Replacing the Internal USB Key 1. USB memory key connector 2. USB memory key PCIe Card Holder Removing The PCIe Card Holder CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 20. Removing and Installing the PCIe Card Holder 1. PCIe card holder 2. release tab Installing The PCIe Card Holder CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2. Open the system. 3. To open the PCIe card holder latch, press the tab. 4. To close the PCIe card holder latch, rotate the latch clockwise until it locks. NOTE: Before installing a full-length PCIe card, the PCIe card holder latch must be closed. When the fulllength PCIe card is installed, open the PCIe card holder latch.
Figure 22. Removing and Installing the Cable Retention Bracket 1. alignment pins (2) 2. tab 3. cable retention bracket Installing The Cable Retention Bracket CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Table 2.
Figure 23. Removing and Installing the Expansion Card 1. 2. 3. 4. 5. expansion card expansion-card latch expansion-card connector expansion-card riser power connector (for GPU cards) Installing An Expansion Card Into The Expansion-Card Riser 2 Or 3 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
5. Holding the card by its edges, position the card so that the connector on the expansion card aligns with the expansion-card connector on the riser. 6. Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. 7. Replace the expansion-card latch. 8. To install a full-length card, use the supports provided on the cooling shroud. 9. If applicable, connect cables to the expansion card.
Figure 24. Removing and Installing the Expansion-Card Riser 1 1. 2. 3. 4. expansion-card riser 1 cage expansion-card connector expansion card expansion-card latches (2) Installing An Expansion Card Into The Expansion-Card Riser 1 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
8. Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. 9. Close the expansion-card latches. 10. If applicable, connect any cables to the expansion card. 11. Install the expansion-card riser. 12. Close the system. 13. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 14. Install any device drivers required for the card as described in the documentation for the card.
Figure 26. Identifying Connectors on the Expansion Card Riser 1 1. expansion-card slot 1 2. expansion-card slot 2 3. expansion-card slot 3 Figure 27. Removing and Installing the Expansion Card Riser 2 1. 2. 3. 4. 5.
Figure 28. Identifying Connectors on the Expansion Card Riser 2 1. 2. 3. 4. chassis intrusion switch expansion-card slot 4 expansion-card slot 5 power connector (for GPU cards) Figure 29. Removing and Installing the Expansion Card Riser 3 1. 2. 3. 4. 5.
Figure 30. Identifying Connectors on the Expansion Card Riser 3 1. expansion-card slot 6 2. expansion-card slot 7 3. power connector (for GPU cards) 4. If applicable, remove or install an expansion card on the riser. 5. Replace the expansion-card riser. 6. Close the system. 7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Installing Expansion-Card Risers CAUTION: Many repairs may only be done by a certified service technician.
Figure 31. Removing and Installing the SD vFlash Card 1. SD vFlash card 2. SD vFlash card slot 3. To install the SD vFlash card, with the label side facing up, insert the contact-pin end of the SD card into the card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the card. 4. Press inward on the card to lock it into the slot. Removing The vFlash Media Unit CAUTION: Many repairs may only be done by a certified service technician.
Figure 32. Removing and Installing the vFlash Media Unit 1. 2. 3. 4. cable screw vFlash media unit standoff Installing The vFlash Media Unit CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Internal Dual SD Module NOTE: When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup, the information is replicated from one SD card to another. Removing The Internal Dual SD Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 33. Removing and Installing the Internal Dual SD Module 1. 2. 3. 4. 5. blue pull tab SD card 1 SD card 2 dual SD module connector on the system board Installing The Internal Dual SD Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
8. Close the system. 9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Internal SD Card Removing An Internal SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system. Removing The Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
3. storage-controller card holder 4. release levers (2) Installing The Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 35. Removing and Installing the Network Daughter Card 1. 2. 3. 4. captive screw sockets (2) connector on the system board captive screws (2) touch point 5. network daughter card 6. back panel slot for RJ-45 connectors Installing The Network Daughter Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
NOTE: To ensure proper system cooling, you must install a processor blank and a heat-sink blank in any empty processor socket. Removing A Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 36. Removing and Installing the Processor Heat Sink 1. 2. 3. 4. heat sink retention sockets (2) retention screws (2) processor CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 8. 9. 66 Position your thumb firmly over the processor socket-release lever near the unlock icon from the locked position by pushing down and out from under the tab.
Figure 37. Processor Shield Opening and Closing Lever Sequence 1. 2. 3. 4. 5. close-lock symbol processor socket-release lever processor processor socket-release lever open-lock symbol 10. Rotate the processor shield upward and out of the way. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket when removing the processor out of the socket. 11.
Figure 38. Removing and Installing a Processor 1. 2. 3. 4. 5. processor socket-release lever pin 1 indicator processor socket-release lever processor shield processor 6. ZIF socket 7. socket keys (4) 8. notches in processor (4) NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor. Touch only the side edges of the processor.
4. Remove the cooling shroud. WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 5. Remove the heat sink/heat-sink blank and processor/processor blank, as applicable.
Hot Spare Feature Your system supports the Hot Spare feature that significantly reduces the power overhead associated with power supply redundancy. When the Hot Spare feature is enabled, a redundant power supply is switched to a sleep state. The active power supply supports 100% of the load, thus operating at higher efficiency. The redundant power supply in the sleep state monitors output voltage of the active power supply.
1. 2. 3. 4. connector power supply release latch power supply handle Installing An AC Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 40. Removing and Installing the Power Supply Blank 1. power supply blank Installing The Power Supply Blank NOTE: Install the power supply blank only in the second power supply bay. To install the power supply blank, align the blank with the power supply bay and insert it into the chassis until it clicks into place. System Battery Replacing The System Battery WARNING: There is a danger of a new battery exploding if it is incorrectly installed.
Figure 41. Replacing the System Battery 1. positive side of battery connector 2. system battery 3. negative side of battery connector 6. Lift the battery out of the securing tabs at the negative side of the connector. 7. To install a new system battery, support the battery connector by pressing down firmly on the positive side of the connector. 8. Hold the battery with the "+" facing up and slide it under the securing tabs at the positive side of the connector. 9.
CAUTION: To prevent damage to the drives and backplane, you must remove the hard drives from the system before removing the backplane. CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations. 4. Remove the cooling shroud. 5. Remove the cooling-fan assembly. 6. Remove all hard drives. 7. Disconnect the SAS/SATA/SSD data, signal, and power cable(s) from the backplane. 8.
Figure 43. Cabling Diagram—3.5 Inch (x12) SAS/SATA Backplane 1. 2. 3. 4. 5. cable retention bracket system board integrated storage controller card SAS connector on the system board SAS backplane Installing The Hard-Drive Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Removing The Hard-Drive Backplane (Back) CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1. 2. 3. 4. pass-through I2C cable I2C cable sideband cable hard-drive backplane (back) 5. SAS/SATA connectors (2) 6. SAS cable 7. release pin Figure 45. Cabling Diagram—2.5 Inch (x2) Hard-Drive Backplane (back) 1. 2. 3. 4. PCIe card holder hard-drive backplane (back) system board integrated storage controller card 5. SAS connector on the system board 6. cable retention bracket 7.
NOTE: This procedure applies only to the hard-drive backplane for the two 2.5 inch hard drives at the back of the chassis. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Open the system. 3. Align the notches on the backplane with the notches on the chassis. 4. Lift the release pin and slide the backplane on the chassis until firmly seated. 5. Release the release pin to lock the backplane to the chassis. 6.
Figure 46. Removing and Installing the Control Panel 1. 2. 3. 4. Torx screws (3) control panel pull tab connector 5. hard-drive backplane 6. chassis Installing The Control Panel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
11. If applicable, install the front bezel. Removing The I/O Panel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. If installed, remove the front bezel.
Installing The I/O Panel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. If installed, remove the front bezel. 2.
d) e) f) g) h) i) j) all expansion-card risers integrated storage controller card internal dual SD module internal USB key (if installed) PCIe card holder cable retention bracket if present, support bracket NOTE: The support bracket is present on certain system configurations for protection during shipping and can be discarded after removal. CAUTION: To avoid damaging the mini SAS cable and connector, follow the correct procedure when removing the mini SAS cable from the system board. 5.
Figure 48. Removing and Installing the System Board 1. 2. 3. 4. system board system-board holder release pin support bracket (present on certain systems only) WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. 8. Remove heat sink(s)/heat-sink blank(s) and processors(s)/processor blank(s). 9. Remove memory modules and memory module blanks. 10. Remove network daughter card.
CAUTION: Take care not to damage the system identification button while placing the system board into the chassis. 3. Hold the touch points and lower the system board into the chassis. 4. Push the system board toward the back of the chassis until the board clicks into place. 5. Replace the following: a) b) c) d) e) f) g) h) i) 6.
Troubleshooting Your System 4 Safety First—For You And Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
8. Restart the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options. If your keyboard is not functioning, you can also use remote access. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings. 9. Reconnect and power on each USB device one at a time. 10.
– Hard drives – Hard-drive backplane – USB memory key – Cooling shroud – Expansion-card risers (if present) – Expansion cards – Power supply(s) – Cooling-fan assembly (if present) – Cooling fans – Processor(s) and heat sink(s) 4. – Memory modules Let the system dry thoroughly for at least 24 hours. 5. Reinstall the components you removed in step 3. 6. Close the system. 7. Turn on the system and attached peripherals. If the system does not start properly, see Getting Help. 8.
Troubleshooting The System Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting Cooling Fans CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Open the system. 2. Reseat the fan or the fan's power cable. 3.
15. As the system boots, observe any error message that is displayed and the diagnostic indicators on the front of the system. 16. If the memory problem is still indicated, repeat step 12 through step 15 for each memory module installed. If the problem persists after all memory modules have been checked, see Getting Help. Troubleshooting An Internal USB Key CAUTION: Many repairs may only be done by a certified service technician.
9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 10. Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is enabled. 11. Check if the SD card is functioning properly. If the problem persists, see Getting Help. Troubleshooting A Hard Drive CAUTION: Many repairs may only be done by a certified service technician.
8. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9. Open the system. 10. Remove all expansion cards installed in the system. 11. Close the system. 12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see Getting Help. 14.
Troubleshooting Processors CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Run the appropriate diagnostics test.
Using System Diagnostics 5 If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. System Diagnostic Controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are executed. System Health Provides the current overview of the system performance.
Jumpers And Connectors 6 System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 4. System Board Jumper Settings Jumper PWRD_EN Setting (default) Description The password feature is enabled (pins 4–6). The password feature is disabled (pins 2–4). iDRAC local access is unlocked at the next AC power cycle. NVRAM_CLR (default) The configuration settings are retained at system boot (pins 1–3).
System Board Connectors Figure 49.
Item Connector Description 11 J_USB USB connector 12 J_VIDEO_REAR Video connector 13 J_COM1 Serial connector 14 J_IDRAC_RJ45 iDRAC7 connector 15 J_CYC System identification connector 16 CYC_ID System identification button 17 J_RISER_2A Riser 2 connector 18 J_RISER_1A Riser 1 connector 19 J_RISER_2B Riser 2 connector 20 J_RISER_1B Riser 1 connector 21 J_STORAGE Integrated storage controller card connector 22 J_SASX8 Mini SAS connector 23 J_USB_INT Internal USB connect
Item Connector Description 44 J_BP_SIG1 Backplane signal connector 1 45 J_BP_SIG0 Backplane signal connector 0 Disabling A Forgotten Password The system's software security features include a system password and a setup password. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: Many repairs may only be done by a certified service technician.
7 Technical Specifications Processor Processor type Two Intel Xeon processor E5-2600 product family Expansion Bus Bus type PCI Express Generation 3 Expansion slots using riser card: Riser 1 (Slot 1) One half-height, low-profile x8 link (Slot 2) One half-height, low-profile x8 link (Slot 3) One half-height, low-profile x8 link Riser 2 (Slot 4) One full-height, full-length x16 link NOTE: To use slots 1 through 4, both the processors must be installed.
Connectors Back NIC Four 10/100/1000 Mbps and two SPF+10 Gbps Serial 9-pin, DTE, 16550-compatible USB Two 4-pin, USB 2.0-compliant Video 15-pin VGA External vFlash card One flash memory card slot with iDRAC7 Enterprise card NOTE: The card slot is available for use only if the iDRAC7 Enterprise license is installed on your system. Front USB One 4-pin, USB 2.0-compliant Video 15-pin VGA Internal USB One 4-pin, USB 2.
Environmental NOTE: Outside the standard operating temperature (10 °C to 35 °C), the system can operate down to 5 °C or up to 40 °C for a maximum of 10% of its annual operating hours. For temperatures between 35 °C and 40 °C, de-rate maximum allowable dry bulb temperature by 1 °C per 175 m above 950 m (1 °F per 319 ft). < 1% of annual operating hours –5 °C to 45 °C at 5% to 90% RH with 26 °C dew point.
8 System Messages System Error Messages System messages appear on the monitor to notify you of a possible problem with the system. These messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
Error Code ASR0001 ASR0002 ASR0003 BAT0002 BAT0017 CPU0000 CPU0001 106 Message Information Action Check the operating system, application, hardware, and system event log for exception events. Message The watchdog timer reset the system. Details The operating system or an application failed to communicate within the time-out period. The system was reset. Action Check the operating system, application, hardware, and system event log for exception events.
Error Code CPU0005 CPU0010 CPU0023 CPU0204 Message Information Details The processor temperature increased beyond the operational range. Action Review the logs for fan failures. If no fan failures are detected, check inlet temperature (if available) and reinstall processor heat sink. If the problem persists, see Getting Help. Message CPU configuration is unsupported. Details System is unable to boot or may run in a degraded state.
Error Code Message Information Action 1. Check system and operating system logs for exceptions. If no exceptions are found, continue. 2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly. 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help. CPU0702 Message CPU bus parity error detected. Details System event log and operating system logs may indicate that the exception is external to the processor.
Error Code Message Information 5. If the issue persists, see Getting Help. FAN0000 FAN0001 FAN1201 HWC1001 HWC2003 HWC2005 MEM0000 Message Fan RPM is less than the lower warning threshold. Details Fan operating speed is out of range. Action Remove and reinstall the fan. If the issue persists, see Getting Help. Message Fan RPM is less than the lower critical threshold. Details Fan operating speed is out of range. Action Remove and reinstall the fan.
Error Code MEM0001 MEM0007 MEM0701 MEM0702 MEM1205 MEM1208 110 Message Information Message Multi-bit memory errors detected on a memory device at location(s) . Details The memory module has encountered an uncorrectable error. System performance may be degraded. The operating system and/or applications may fail as a result. Action Re-seat the memory modules. If the issue persists, see Getting Help. Message Unsupported memory configuration; check memory device at location .
Error Code MEM8000 PCI1302 PCI1304 PCI1308 PCI1320 PCI1342 PCI1348 Message Information Message Correctable memory error logging disabled for a memory device at location . Details Errors are being corrected but no longer logged. Action Review system logs for memory exceptions. Reinstall memory at location . Message A bus time-out was detected on a component at bus device function . Details System performance may be degraded.
Error Code PCI1360 PDR0001 PDR1016 PST0128 PST0129 PSU0001 PSU0002 112 Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. Message A bus fatal error was detected on a component at slot . Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. Message Fault detected on drive .
Error Code PSU0003 PSU0006 PSU0016 Message Information Action Remove and reinstall the power supply at the next service window. If the issue persists, see Getting Help. Message The power input for power supply is lost. Details The power supply is installed correctly but an input source is not connected or is not functional. Action Verify the input source is attached to the power supply. Verify the input power is within the operating requirements for the power supply.
Error Code PSU0034 Message Information Details System performance may be degraded. Action Check the system operating environment, including airflow and inlet temperature. Check system logs for temperature and thermal component failures. Message An under voltage fault detected on power supply . Details This failure may be the result of an electrical issue with cables or subsystem components in the system. Action 1. Remove and reinstall the power supply. 2.
Error Code PSU1204 PWR1004 PWR1005 PWR1006 RFM1008 RFM1014 Message Information Details The power supply tries to operate in a degraded state. System Performance and power redundancy may be degraded or lost. Action Check input power. Reinstall the power supply. If the issue persists, see Getting Help. Message The power supplies are not redundant. Insufficient resources to maintain normal operations.
Error Code RFM1201 RFM2001 RFM2002 RFM2004 RFM2006 SEC0031 SEC0033 116 Message Information Details The card is write-protected by the physical latch on the SD card. A write-protected card cannot be used. Action If unintended, remove the media and disable write protection. Message Internal Dual SD Module redundancy is lost. Details Either one or both the SD cards are not functioning properly. Action See Getting Help. Message Internal Dual SD Module is absent.
Error Code SEL0006 SEL0008 SEL0012 SEL1204 TMP0118 TMP0119 Message Information Action Close the chassis and verify hardware inventory. Check system logs. Message All event logging is disabled. Details This message is displayed when all event logging has been disabled by the user. Action If unintended, re-enable logging. Message Log is full. Details When the event log is full, additional events are not written to the log. Older events may be overwritten and lost.
Error Code TMP0120 TMP0121 VLT0204 Message Information Message The system inlet temperature is greater than the upper warning threshold. Details Ambient air temperature is too warm or one or more fans may have failed. Action Check the system operating environment and review event log for fan failures. Message The system inlet temperature is greater than the upper critical threshold. Details Ambient air temperature is too warm or one or more fans may have failed.
Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
Getting Help 9 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit support.dell.com. 2. Select your support category. 3.
