Dell™ PowerVault™ 500 Systems Hardware Owner's Manual About Your System Using the System Setup Program Installing System Components Troubleshooting Your System Running the System Diagnostics Jumpers and Connectors Getting Help Glossary Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
Back to Contents Page About Your System Dell™ PowerVault™ 500 Systems Hardware Owner's Manual Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Back-Panel Features and Indicators Power Indicator Codes NIC Indicator Codes LCD Status Messages System Messages Warning Messages Diagnostics Messages Alert Messages This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system
Enters the RAID configuration utility, which allows you to configure an optional RAID card. For more information, see the documentation for your RAID card. Option is displayed only if you have PXE support enabled through the System Setup Program (see Integrated Devices Screen). This keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC.
1 drive-status indicator (green and amber) 2 green drive-activity indicator Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern.
Connecting External Devices When connecting external devices to your system, follow these guidelines: l Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.
Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid link partner on the network. Activity indicator is amber blinking Network data is being sent or received. LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention.
E1610 PS # Missing No power is available from the specified power supply; specified power supply is improperly installed or faulty. See Troubleshooting Power Supplies. E1614 PS # Status No power is available from the specified power supply; specified power supply is improperly installed or faulty. See Troubleshooting Power Supplies. E1618 PS # Predictive Power supply voltage is out of acceptable range; specified power supply is improperly installed or faulty. See Troubleshooting Power Supplies.
System management interrupt (SMI) initialization failure. See Getting Help. E201C SMI Init E201D Shutdown Test BIOS shutdown test failure. See Getting Help. E201E POST Mem Test BIOS POST memory test failure. See Troubleshooting System Memory. If problem persists, see Getting Help. E201F DRAC Config Dell remote access controller (DRAC) configuration failure. Check screen for specific error messages. Ensure that DRAC cables and connectors are properly seated.
System Messages System messages appear on the screen to notify you of a possible problem with the system. Table 1-3 lists the system messages that can occur and the probable cause and corrective action for each message. NOTE: If you receive a system message that is not listed in Table 1-3, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.
Invalid NVRAM configuration, Resource Reallocated System detected and corrected a resource conflict. No action is required. Keyboard Controller failure Faulty keyboard controller; faulty system board See Getting Help. Manufacturing mode detected System is in manufacturing mode. Reboot to take the system out of manufacturing mode. MEMBIST failure - The following DIMM/rank has been disabled by BIOS: DIMM x Rank y Faulty memory module(s). See Troubleshooting System Memory.
with the memory controller: DIMM x and DIMM y system. recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility. The following DIMMs are not compatible: DIMM x and DIMM y The specified DIMM(s) are incompatible with the system. Ensure that only ECC FBD1 memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility.
Back to Contents Page Dell™ PowerVault™ 500 Systems Hardware Owner's Manual NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Information in this document is subject to change without notice. © 2007 Dell Inc. All rights reserved.
Back to Contents Page Running the System Diagnostics Dell™ PowerVault™ 500 Systems Hardware Owner's Manual Using Server Administrator Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Using the Custom Test Options If you experience a problem with your system, run the diagnostics before calling for technical assistance.
Click the testing option in the Main Menu window. Table 5-1 provides a brief explanation of testing options. Table 5-1. System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem. Extended Test Performs a more thorough check of the system. This test can take an hour or longer. Custom Test Tests a particular device.
Back to Contents Page Getting Help Dell™ PowerVault™ 500 Systems Hardware Owner's Manual Contacting Dell Contacting Dell For customers in the United States, call 800-W W W-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options.
Back to Contents Page Glossary Dell™ PowerVault™ 500 Systems Hardware Owner's Manual This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located.
device driver — A program that allows the operating system or some other program to interface correctly with a peripheral. Some device drivers—such as network drivers—must be loaded from the config.sys file or as memory-resident programs (usually, from the autoexec.bat file). Others must load when you start the program for which they were designed. DHCP — Dynamic Host Configuration Protocol. A method of automatically assigning an IP address to a client system.
subsystems include integrated host adapter circuitry.) To add a SCSI expansion bus to your system, you must install or connect the appropriate host adapter. Hz — Hertz. I/O — Input/output. A keyboard is an input device, and a monitor is an output device. In general, I/O activity can be differentiated from computational activity. ID — Identification. IDE — Integrated drive electronics. A standard interface between the system board and storage devices.
and RAM) and add-in memory modules (DIMMs). MHz — Megahertz. mirroring — A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data. Mirroring functionality is provided by software. See also guarding, integrated mirroring, striping, and RAID. mm — Millimeter(s). ms — Millisecond(s). MS-DOS® — Microsoft Disk Operating System. NAS — Network Attached Storage.
SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SDRAM — Synchronous dynamic random-access memory. sec — Second(s). serial port — An I/O port used most often to connect a modem to your system. You can usually identify a serial port on your system by its 9-pin connector. service tag — A bar code label on the system used to identify it when you call Dell for technical support.
W — Watt(s). WH — Watt-hour(s). win.ini file — A start-up file for the Windows operating system. When you start Windows, it consults the win.ini file to determine a variety of options for the Windows operating environment. The win.ini file also usually includes sections that contain optional settings for Windows application programs that are installed on the hard drive.
Back to Contents Page Installing System Components Dell™ PowerVault™ 500 Systems Hardware Owner's Manual Recommended Tools Inside the System Front Bezel Opening and Closing the System Hard Drives Replacing a Hard-Drive Carrier Power Supplies System Fans Cooling Shroud Fan Brackets SAS Controller Daughter Card RAID Battery Configuring the Boot Device Expansion Cards Expansion-Card Cage Installing a RAC Card Optical Drive Diskette Drive SCSI Tape Drive System Memory Activating the Integrated NIC TOE Processo
l Key to the system keylock l #1 and #2 Phillips screwdrivers l T-10 Torx driver l Wrist grounding strap Inside the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
accessible through the front bezel displays the system's status. Removing the Front Bezel 1. Using the system key, unlock the bezel. 2. Press the tab at the left end of the bezel. 3. Rotate the left end of the bezel away from the system to release the right end of the bezel. 4. Pull the bezel away from the system. See Figure 3-2. Figure 3-2. Removing the Front Bezel 1 bezel lock 2 control panel LCD Replacing the Front Bezel To replace the front bezel, perform the above steps in reverse.
3. Push down the latch to lever the cover into the closed position. 4. Rotate the latch release lock in a clockwise direction to secure the cover. Figure 3-3. Removing the Cover 1 latch 3 alignment J hooks 2 latch release lock Hard Drives This subsection describes how to install and configure SAS or SATA hard drives in the system's internal hard-drive bays. Your system features up to six SAS or SATA 3.5-inch hard drives.
3. Pull the ends of the blank outward until the blank is free. Installing a Drive Blank The drive blank is keyed to ensure correct insertion into the drive bay. To install a 3.5-inch drive blank, insert and rotate in the keyed side of the blank into the drive bay and press evenly on the other end of the blank until it is fully inserted and latched. Removing a Hot-Plug Hard Drive 1. Remove the front bezel, if attached. See Removing the Front Bezel. 2.
4. Replace the front bezel, if it was removed in step 1. Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier 1. 2. If you are removing a SATA hard drive from a SATAu drive carrier, remove the interposer card: a. Viewing the hard drive carrier from the rear, locate the release lever on the left end of the interposer card. b. Push the lever away from the carrier rail to release the left end of the card. c.
1. Insert the SATA hard drive into the hard-drive carrier with the connector end of the drive at the rear. See Figure 3-6. 2. Align the screw holes on the hard drive with the holes on the hard-drive carrier. See Figure 3-6. 3. Attach the four screws to secure the hard drive to the hard-drive carrier. See Figure 3-6. Figure 3-6.
1 screws (4) 2 SATAu drive carrier 3 interposer card (SATA only) 4 SATA hard-drive 5 hole labels Power Supplies Your system supports one or two power supplies rated at an output of 750 W. If only one power supply is installed, it must be installed in the left power supply bay (1). If two power supplies are installed, the second power supply serves as a redundant, hot-plug power source.
1 locking tab 3 power-supply handle 2 cable retention bracket Replacing a Power Supply 1. With the power-supply handle in the extended position, slide the new power supply into the chassis. See Figure 3-8. 2. Rotate the handle down until it is completely flush with the power-supply faceplate and the orange snap engages. See Figure 3-8. 3. Insert the power cable through the cable retention bracket, connect the power cable to the power supply, and plug the cable into a power outlet.
Figure 3-9. Removing and Installing a Cooling Fan 1 fan bracket 3 fan 2 fan handle Replacing a Cooling Fan 1. Ensure that the fan handle is upright and lower the fan into its fan cage until the fan is fully seated. Then lower the fan handle until it snaps into place. See Figure 3-9. 2. Close the system. See Closing the System. Cooling Shroud The cooling shroud produces and directs airflow over the system memory modules.
1 shroud pivots (2) 2 cooling shroud 3 release latch 4 shroud hinges (2) 5 fan bracket Installing the Cooling Shroud 1. Align the hinges on the shroud pivots located on either end of the fan bracket. See Figure 3-10. 2. Slowly lower the shroud straight down into the system until the fan connector engages and the latches snap into place.
1 release latch 2 fan bracket 3 plastic clip 4 fan bracket slot in power supply cage 5 tabs (2) Replacing the Fan Bracket 1. Insert the two tabs on the right side of the fan bracket into the two slots on the system board tray. 2. Gently rotate the left end of the fan bracket downward into the system until the release latch and plastic clip fully engage. 3. Reinstall the SAS controller daughter card. See Installing a SAS Controller Daughter Card. 4. Replace the fans in the fan bracket.
1 SAS controller daughter card 2 SAS controller daughter card slot 3 release tab 4 SAS controller daughter card battery connector 5 SAS connectors 0 and 1 (for RAID card only) out to backplane SAS_A or SAS_B (for RAID card only) connector 6 chassis slots (2) 7 SAS controller daughter card tray 6. Attach any cables from the SAS controller daughter card to the backplane, referring to Figure 3-13, Figure 3-14, or Figure 3-15 for the cabling guidelines for your system's card and backplane configuration.
1 SAS controller 0 2 SAS RAID controller daughter card 3 SAS controller 1 4 SAS backplane A 5 3.5-inch x4 backplane Removing a SAS Controller Daughter Card 1. Disconnect any battery connectors if applicable. 2. Disconnect the control panel cable. See Removing the Control Panel Assembly 3. Disconnect any SAS cables from the card. 4.
3 battery carrier 4 SAS RAID controller daughter card battery Removing a RAID Battery 1. Disconnect the cable between the RAID battery and the SAS RAID controller daughter card. See Figure 3-16. 2. Press down and to the left on the battery carrier to disengage the carrier from the chassis battery carrier slots. 3. Gently pulling back the two guides holding the RAID battery into the battery carrier, draw out the RAID battery from the battery carrier.
d. When the card is seated in the connector, close the expansion-card latch. See Figure 3-17. Figure 3-17. Installing an Expansion Card 1 front card guide 2 expansion-card connector 3 card-edge connector 4 expansion card 5 expansion-card guide latch 6. Connect any expansion-card cables for the new card. See the documentation that came with the card for information about its cable connections. 7. Close the system. See Closing the System.
NOTE: You must remove all expansion cards from the expansion-card cage before removing the expansion-card cage from the system. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Open the system. See Opening the System. 3. Disconnect all expansion-card cables. 4. Remove any expansion cards from the expansion-card cage. See Removing an Expansion Card. 5. Press the two blue release latches on the expansion-card cage. See Figure 3-18.
2. Open the system. See Opening the System. 3. Remove the plastic filler plug from the system back panel. See Figure 3-19. 4. Remove the central riser board. See Removing the Central Riser Board. 5. Angle the RAC card so that its NIC connector inserts through the back- panel RAC card opening, and then straighten the card. Figure 3-19. Installing a RAC Card 1 RAC-card connectors (2) 2 RAC-card cables (2) 3 retention standoff hole 4 RAC card 5 filler plug 6 support standoffs holes(2) 6.
1. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2. Remove the bezel. See Removing the Front Bezel. 3. Open the system. See Opening the System 4. Disconnect the optical drive cable from the back of the drive. 5. To remove the optical drive, press down and forward on the blue tray release tab and slide the drive tray out of the system. See Figure 3-20. Figure 3-20.
Removing and Replacing the Tape Drive Cable Retention Bracket. 5. Disconnect the cable from the back of the diskette drive. 6. Release the diskette drive carrier from its slot in the media bay: a. b. Gently squeeze down on the plastic tabs on the side of the carrier while pushing toward the front of the system until you feel the carrier sliding freely forward. Slide the carrier forward and out of the chassis. See Figure 3-22. Figure 3-21.
1 diskette drive tray 2 shim 3 diskette drive 4 diskette drive release tabs (2) Installing the Diskette Drive Into the Drive Carrier 1. Align the back of the diskette drive with the back of the carrier. 2. Add the shim to the drive. 3. Gently push the drive into the carrier until it pops in securely. See Figure 3-22. SCSI Tape Drive This section describes how to configure and install an internal SCSI tape drive. NOTE: Installing a SCSI tape drive requires an optional SCSI controller card.
1 tape drive blank 2 tape drive rails 3 release tab (2) 4 media bay 3. Remove the four screws affixing the tape drive blank to the rails, and set the rails aside for installation onto the drive. See Figure 3-24. 4. Prepare the tape drive for installation. Ground yourself by touching an unpainted metal surface on the back of the system, unpack the drive (and controller card, if applicable), and compare the jumper and switch settings with those in the drive documentation. 5.
toward the front of the system and disengaging the bracket from the chassis wall. See Figure 3-25. To replace the bracket, align the bracket clips with their slots on the chassis wall, then slide the bracket toward the back of the system until all the clips and the blue release latch are fully engaged. Figure 3-25.
Non-Optimal Memory Configurations System performance can be affected if your memory configuration does not conform to the preceding installation guidelines. Your system may issue an error message during startup stating that your memory configuration is non-optimal. Memory Sparing Support The system supports memory sparing if eight identical memory modules are installed in the system.
1 memory module 2 memory module socket ejectors (2) 3 socket 4 alignment key 6. Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way. 7. Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket.
5. Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-26. 6. Replace the memory cooling shroud. See Installing the Cooling Shroud. NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. 7. Close the system. See Closing the System.
1 heat sink 3 retention lever latch 2 heat-sink retention levers (2) 7. Wait 30 seconds for the heat sink to loosen from the processor. 8. Open the other heat sink retention lever. 9. If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise direction until it releases from the processor. Do not pry the heat sink from the processor. 10. Lift the heat sink off of the processor and set the heat sink aside. 11.
¡ Using a clean lint-free cloth, remove the existing thermal grease from the heat sink you removed in step 10. ¡ Open the grease packet included with your processor kit and apply thermal grease evenly to the top of the processor. ¡ Place the heat sink on the processor. See Figure 3-27. ¡ Close one of the two heat sink retention levers until it locks. See Figure 3-27. ¡ Repeat for the other heat sink retention lever. l Reinstall the fan bracket. See Replacing the Fan Bracket. l Close the system.
3 negative side of battery connector NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 5. Install the new system battery. a. Support the battery connector by pressing down firmly on the positive side of the connector. b. Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of the connector. c. Press the battery straight down into the connector until it snaps into place. 6.
1 riser release pin 2 expansion-card rails 3 expansion-card cage 4 riser securing tabs (6) 5 riser securing slots (6) Installing the Left Riser Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1.
1 card guide (2) 2 release tab 3 central riser board 4 guide pins (2) 5 system board socket Installing the Central Riser Board 1. Fitting the two guides over the guide pins on the system board, gently lower the central riser board until the board connector is firmly seated into the system board socket. See Figure 3-31.
1 sideplane board 2 sideplane release tabs (2) 3 guides (2) 4 backplane connector 5 pins (2) Installing the Sideplane Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1.
NOTE: To properly reinstall the hard drives, ensure that you record which hard drive you remove from which bay. 7. Disconnect the SAS cable(s) and control panel cable from the backplane connectors. See SAS and SAS RAID Controller Daughter Card Cabling Guidelines and Removing the Control Panel Assembly. 8. If applicable, remove the storage controller daughter card. See Removing a SAS Controller Daughter Card. 9. Remove the cooling shroud. See Removing the Cooling Shroud. 10. Remove the fans.
NOTE: Reinstall the hard drives in the same drive bays from which they were removed. 10. If applicable, reconnect the internal tape drive. See Removing and Installing an Internal SCSI Tape Drive. 11. If applicable, reconnect the diskette drive. See Installing the Diskette Drive Into the System. 12. If applicable, reconnect the optical drive. See Installing the Optical Drive. 13. Close the system. See Closing the System.
1 display module label 2 display module securing screws (2) 3 display module 4 display module cable 5 control panel cable 6 control panel circuit board 7 control-panel circuit board securing screws (3) Installing the Control Panel Assembly 1. Insert the display module into the chassis cutout and secure with the two Torx screws. 2. Affix the display module label to the display module. 3. Install the control panel board in the system chassis and secure with the three Phillips screws.
13. Remove the SAS backplane. See Removing the SAS Backplane Board. 14. Remove the system board: a. Pull the system-board tray riser release pin. See Figure 3-35. b. While pulling the release pin, slide the system-board tray toward the front of the chassis. c. Lift up the system-board tray and remove it from the chassis. Figure 3-35.
13. Replace the expansion-card cage. See Replacing the Expansion-Card Cage. 14. If applicable, replace any expansion cards. See Installing an Expansion Card. 15. Close the system. See Closing the System.
Back to Contents Page Jumpers and Connectors Dell™ PowerVault™ 500 Systems Hardware Owner's Manual System Board Jumpers System Board Connectors SAS Backplane Board Connectors Sideplane Board Connectors Expansion-Card Riser-Board Components and PCI Buses Disabling a Forgotten Password This section provides specific information about the system jumpers and describes the connectors on the various boards in the system.
Table 6-2.
Figure 6-3 and Figure 6-4 show the location of the connectors on the three SAS backplane board options. Figure 6-3. SAS Backplane Board Components: 3.5-inch x6 Option 1 drive 0 (SASDRV0) 2 primary SAS (SAS_A) 3 drive 2 (SASDRV2) 4 optical drive power (CD_PWR) 5 secondary SAS (SAS_B) 6 drive 4 (SASDRV4) 7 drive 5 (SASDRV5) 8 drive 3 (SASDRV3) 9 drive 1 (SASDRV1) 10 backplane power (BP_PWR) Figure 6-4. SAS Backplane Board Components: 3.
1 control panel (CTRL) 2 SAS controller daughter card (PCIE_STORAGE) 3 chassis intrusion switch 4 CD IDE (IDE) 5 pin guides (2) 6 system board connector Expansion-Card Riser-Board Components and PCI Buses Figure 6-6, Figure 6-7, and Figure 6-8 show the components on the optional PCI-X/PCIe expansion-card riser boards, including the expansion-card slots and buses. Figure 6-6.
1 slot 1 PCI-X - x8 lane width 2 system board connector Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in Using the System Setup Program. The password jumper enables these password features or disables them and clears any password(s) currently in use. NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information Guide. 1.
Back to Contents Page Using the System Setup Program Dell™ PowerVault™ 500 Systems Hardware Owner's Manual Entering the System Setup Program System Setup Options System and Setup Password Features Disabling a Forgotten Password Baseboard Management Controller Configuration After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2. System Setup Program Options Option Description System Time Resets the time on the system's internal clock.
Option Description System Memory Size Displays the amount of system memory. System Memory Type Displays the type of system memory. System Memory Speed Displays the system memory speed. Video Memory Displays the amount of video memory. System Memory Testing Specifies whether system memory tests are run at system boot. Options are Enabled and Disabled. Redundant Memory (Disabled default) Enables or disables the redundant memory feature.
default) On. Embedded Gb NIC1 (Enabled with PXE default) Enables or disables the system's integrated NIC. Options are Enabled without PXE, Enabled with PXE, and Disabled. PXE support allows the system to boot from the network. Changes take effect after the system reboots. MAC Address Displays the MAC address for the integrated 10/100/1000 NIC. This field does not have user-selectable settings. TOE Capability Displays the TCP/IP offload engine (TOE) feature status of the onboard NIC.
Unlocked. In this state, you can disable the system password at system start-up by pressing and then change the password using the System Password option. TPM Security (Off default) Sets the reporting of the Trusted Platform Module (TPM) in the system. When set to Off (default), presence of the TPM is not reported to the operating system.
Using the System Password After a system password is assigned, only those who know the password have full use of the system. When the System Password option is set to Enabled, the system prompts you for the system password after the system starts. Assigning a System Password Before you assign a system password, enter the System Setup program and check the System Password option. When a system password is assigned, the setting shown for the System Password option is Enabled.
NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password options to further protect your system from unauthorized changes. Deleting or Changing an Existing System Password 1. When prompted, press to disable the existing system password. If you are asked to enter your setup password, contact your network administrator. 2. Enter the System Setup program by pressing during POST. 3.
Disabling a Forgotten Password See Disabling a Forgotten Password. Baseboard Management Controller Configuration The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems remotely.
Back to Contents Page Troubleshooting Your System Dell™ PowerVault™ 500 Systems Hardware Owner's Manual Safety First—For You and Your System Start-Up Routine Checking the Equipment Troubleshooting Basic I/O Functions Troubleshooting a NIC Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting System Memory Troubleshooting a Diskette Drive Troubleshooting an Optical Drive Troubles
Table 4-2.
Problem l System message indicates a problem with the keyboard l Keyboard is not functioning properly Action 1. Enter the System Setup program and ensure that the USB ports are enabled. See Using the System Setup Program. 2. Examine the keyboard and its cable for signs of damage. 3. Swap the faulty keyboard with a working keyboard. If the problem is resolved, replace the faulty keyboard. See Getting Help. 4. Run the appropriate online diagnostic test. See Using Server Administrator Diagnostics.
2. If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require. 3. Run the appropriate online diagnostic test. See Using Server Administrator Diagnostics. If the tests run successfully but the problem persists, see Troubleshooting a Serial I/O Device. Troubleshooting a Serial I/O Device Problem l Device connected to the serial port is not operating properly. Action 1.
Troubleshooting a NIC Problem l NIC cannot communicate with network. Action 1. Run the appropriate online diagnostic test. See Running the System Diagnostics. 2. Check the appropriate indicator on the NIC connector. See NIC Indicator Codes. l l If the link indicator does not light, check all cable connections. If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable. See the NIC's documentation.
8. Run the appropriate online diagnostic test. See Using Server Administrator Diagnostics. If the tests fail, see Getting Help. Troubleshooting a Damaged System Problem l System was dropped or damaged. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time kept in the System Setup program, the problem may be caused by software rather than by a defective battery. Troubleshooting Power Supplies Problem l System-status indicators are amber. l Power-supply fault indicators are amber. l Front-panel status LCD indicates a problem with the power supplies.
Problem l System-status indicator is amber. l Systems management software issues a fan-related error message. l Front panel LCD indicates a problem with the fan. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1.
6. Open the system. See Opening and Closing the System. 7. Reseat the memory modules in their sockets. See Installing Memory Modules. 8. Close the system. See Opening and Closing the System. 9. Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 10. Enter the System Setup program and check the system memory setting. See Using the System Setup Program.
12. Open the system. See Opening and Closing the System. 13. Remove all expansion cards installed in the system. See Removing an Expansion Card. 14. Close the system. See Opening and Closing the System. 15. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 16. Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
Troubleshooting an External SCSI Tape Drive Problem l Defective tape drive l Defective tape cartridge l Missing or corrupted tape-backup software or tape drive device driver l Defective SCSI controller Action 1. Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works. 2. Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly. See Removing and Installing an Internal SCSI Tape Drive.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1. Run the appropriate online diagnostic test. See Using Server Administrator Diagnostics. 2.
4. Open the system. See Opening and Closing the System. 5. Ensure that each expansion card is firmly seated in its connector. SeeInstalling an Expansion Card. 6. Close the system. See Opening and Closing the System. 7. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, go to the next step. 8. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9. Open the system.
If the tests fail or the problem persists, continue to the next step. 8. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9. Open the system. See Opening and Closing the System. 10. Remove processor 2, leaving only processor 1 installed. See Processors. To locate the processors, see Figure 6-2. If only one processor is installed, see Getting Help. 11. Close the system. See Opening and Closing the System. 12.
