Dell DR4100 Systems Owner's Manual Regulatory Model: E14S Series Regulatory Type: E14S001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc.
Contents 1 About Your System......................................................................................................................7 Front-Panel Features And Indicators....................................................................................................................... 7 Diagnostic Indicators................................................................................................................................................8 Hard-Drive Indicator Patterns...........
Inside The System...................................................................................................................................................29 Front Bezel (Optional)............................................................................................................................................. 30 Removing The Front Bezel................................................................................................................................
Installing An Expansion Card Into The Expansion-Card Riser 2 Or 3............................................................... 53 Removing An Expansion Card From The Expansion-Card Riser 1....................................................................54 Installing An Expansion Card Into The Expansion-Card Riser 1.......................................................................55 Removing Expansion-Card Risers.......................................................................................
Troubleshooting A USB Device.............................................................................................................................. 83 Troubleshooting A Serial I/O Device...................................................................................................................... 84 Troubleshooting A NIC............................................................................................................................................84 Troubleshooting A Wet System.....
1 About Your System Front-Panel Features And Indicators The following topic describes the front-panel features and indicators of the Dell DR4100 system. Figure 1. Front-Panel Features and Indicators Item Indicator, Button, or Connector Icon Description 1 Diagnostic indicators The diagnostic indicators light up to display error status. 2 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack.
Item Indicator, Button, or Connector Icon Description Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 5 Hard drives Up to twelve 3.5 inch hot-swappable hard drives. 6 Video connector Allows you to connect a VGA display to the system. 7 USB connector Allows you to connect USB devices to the system. The port is USB 2.0-compliant.
Hard-drive indicator Condition Corrective Action 4. If the hard drives are configured in a RAID array, restart the system and enter the host adapter configuration utility program. Electrical indicator Condition Corrective Action The indicator blinks amber if the system experiences an electrical error (for example, voltage out of range, or a failed power supply or voltage regulator). See the System Event Log or System Messages for the specific issue.
PCIe indicator Condition Corrective Action The indicator blinks amber if a PCIe card experiences an error. Restart the system. Update any required drivers for the PCIe card. Re-install the card. If the problem persists, see Getting Help. Hard-Drive Indicator Patterns The following topic describes the hard-drive indicator patterns of the Dell DR4100 system. Figure 2. Hard-Drive Indicators 1. hard-drive activity indicator (green) 2.
Drive-Status Indicator Pattern (RAID Only) Condition Steady green Drive online Blinks green three Rebuild aborted seconds, amber three seconds, and off six seconds Back-Panel Features And Indicators The following topic describes the back-panel features and indicators of the Dell DR4100 system. Figure 3.
Item Indicator, Button, or Connector Icon Description 7 USB connectors (2) Allows you to connect USB devices to the system. The ports are USB 2.0-compliant. 8 Ethernet connectors Four integrated 10/100/1000 Mbps NIC connectors or Four integrated connectors that include: • • Two 10/100/1000 Mbps NIC connectors Two 100 Mbps/1 Gbps/10 Gbps SFP+/ 10GBASE-T connectors 9 PCIe expansion card slots full height (3) Allows you to connect up to three full-height PCI Express expansion cards.
Indicator Indicator Code Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed. Activity indicator is blinking green Network data is being sent or received. Power Indicator Codes Each AC power supply has an illuminated translucent handle that serves as an indicator to show whether power is present or whether a power fault has occurred. Figure 5. AC Power Supply Status Indicator 1.
Power Indicator Pattern Condition Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply. Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The Getting Started Guide that shipped with your system provides an overview of setting up your system, and technical specifications.
Using The System Setup And Boot Manager 2 NOTE: BIOS Boot Manager is the only supported boot mode. System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description Enters the System Setup. Opens the Dell Lifecycle Controller 2 (LC2).
Responding To Error Messages If an error message is displayed while the system is booting, make a note of the message. For more information, see System Error Messages. NOTE: After installing a memory upgrade, it is normal for your system to display a message the first time you start your system. Using The System Setup Navigation Keys Keys Action Up arrow Moves to the previous field. Down arrow Moves to the next field.
NOTE: System Setup defaults are listed under their respective options in the following sections, where applicable. Menu Item Description System Information Displays information about the system such as the system model name, BIOS version, Service Tag, and so on. Memory Settings Displays information and options related to installed memory. Processor Settings Displays information and options related to the processor such as speed, cache size, and so on.
Menu Item Description Video Memory Displays the amount of video memory. System Memory Testing Specifies whether system memory tests are run during system boot. Options are Enabled and Disabled. By default, the System Memory Testing option is set to Disabled. Memory Operating Mode Specifies the memory operating mode. The options available depending on the memory configuration of your system are Optimizer Mode, Advanced ECC Mode, Mirror Mode, Spare Mode, and Spare with Advanced ECC Mode.
Menu Item Description Execute Disable Allows you enable or disable execute disable memory protection technology. By default, the Execute Disable option is set to Enabled. Logical Processor Idling Allows you to enable or disable the OS capability to put logical processors in the idling state in order to reduce power consumption. By default, the option is set to Disabled. Number of Cores per Processor Allows you to control the number of enabled cores in each processor.
Integrated Devices Screen Menu Item Description Integrated RAID Controller Allows you to enable or disable the integrated RAID controller. By default, the Integrated RAID Controller option is set to Enabled. User Accessible USB Allows you enable or disable the user accessible USB ports. Selecting Only Back Ports On Ports disables the front USB ports and selecting All Ports Off disables both front and back USB ports. By default, the User Accessible USB Ports option is set to All Ports On.
Menu Item Description Serial Port Address Allows you to set the port address for serial devices. By default, the Serial Port Address option is set to Serial Device 1=COM2, Serial Device 2=COM1. NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL, configure the same port address for console redirection and the serial device.
Menu Item Description NOTE: This option can be disabled only if the C States option in Custom mode is disabled. NOTE: When C States is enabled in Custom mode, changing the Monitor/Mwait setting does not impact system power/performance. Memory Patrol Scrub Allows you to set the memory patrol scrub frequency. By default, the Memory Patrol Scrub option is set to Standard. Memory Refresh Rate Allows you to set the memory refresh rate. By default, the Memory Refresh Rate option is set to 1x.
Menu Item Description BIOS Update Control Allows you to update the BIOS using either DOS or UEFI shell-based flash utilities. For environments that do not require local BIOS updates, it is recommended to set this field to Disabled. By default, the BIOS Update Control option is set to Unlocked. NOTE: BIOS updates using Dell Update Package are not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system.
Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system. CAUTION: The password features provide a basic level of security for the data on your system. CAUTION: Anyone can access the data stored on your system if the system is running and unattended. NOTE: Your system is shipped with the system and setup password feature disabled.
To delete or change the existing System and/or Setup password: 1. To enter System Setup, press immediately after a power-on or reboot. 2. In the System Setup Main Menu, select System BIOS and press . The System BIOS screen is displayed. 3. In the System BIOS screen, select System Security and press . The System Security screen is displayed. 4. In the System Security screen, verify that Password Status is Unlocked. 5.
NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes. Using The Boot Manager Navigation Keys Key Description Up arrow Moves to the previous field. Down arrow Moves to the next field. Allows you to type in a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop-down list, if applicable. Moves to the next focus area.
iDRAC Settings Utility The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI. You can enable or disable various iDRAC parameters using the iDRAC Settings utility. NOTE: Accessing some of the features on the iDRAC Settings utility requires the iDRAC7 Enterprise License upgrade. For more information on using iDRAC, see the iDRAC7 User's Guide under Software → Systems Management → Dell Remote Access Controllers, at dell.com/support/manuals.
Installing System Components 3 Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Inside The System CAUTION: Many repairs may only be done by a certified service technician.
Figure 6. Inside the System 1. 2. 3. 4. 5. 6. 7. cooling-fan assembly cable securing bracket cooling shroud hard-drive backplane (back) hard drives (back) (2) expansion-card riser 3 network daughter card 8. 9. 10. 11. 12. 13. expansion-card riser 2 expansion-card riser 1 heat sink for processor 1 heat sink for processor 2 DIMMs (24) cooling fans (6) Front Bezel (Optional) Removing The Front Bezel 1. Unlock the keylock at the left end of the bezel. 2. Lift the release latch next to the keylock. 3.
Figure 7. Removing and Installing the Front Bezel 1. 2. 3. 4. release latch keylock front bezel locking hook Installing The Front Bezel 1. Hook the right end of the bezel onto the chassis. 2. Fit the free end of the bezel onto the system. 3. Secure the bezel with the keylock. Opening And Closing The System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.
4. Grasp the cover on both sides, and carefully lift the cover away from the system. Figure 8. Opening and Closing the System 1. system cover 2. latch 3. latch release lock Closing The System 1. Lift the latch on the cover. 2. Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the chassis. 3. Push down the latch to move the cover into the closed position. 4.
CAUTION: Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2. Open the system. 3. If installed, remove the full-length PCIe card. 4. Hold the touch points and lift the shroud away from the system. Figure 9. Removing and Installing the Cooling Shroud 1. cooling shroud 2.
System Memory Your system supports DDR3 registered DIMMs (RDIMMs) and meets the DDR3 and DDR3L voltage specifications. NOTE: MT/s indicates DIMM speed in MegaTransfers per second.
Figure 10.
General Memory Module Installation Guidelines This system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration. The following are the recommended guidelines for best performance: • x4 and x8 DRAM based DIMMs can be mixed. For more information, see Mode-Specific Guidelines. • Up to two quad-rank RDIMMs and up to three dual- or single-rank RDIMMs can be populated per channel.
Memory Optimized (Independent Channel) Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements. Memory Sparing NOTE: To use memory sparing, this feature must be enabled in the System Setup. In this mode, one rank per channel is reserved as a spare. If persistent correctable errors are detected on a rank, the data from this rank is copied to the spare rank and the failed rank is disabled.
CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket that is not occupied. Remove memory-module blanks only if you intend to install memory in those sockets. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2. Open the system. 3. Remove the cooling shroud. 4. Locate the appropriate memory module socket(s).
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
When you format a hard drive, allow enough time for the formatting to be completed. Be aware that high-capacity hard drives can take a number of hours to format. Removing A 2.5 Inch Hard-Drive Blank (Back) CAUTION: To maintain proper system cooling, all empty hard-drive slots must have drive blanks installed. Pull the hard-drive blank out until it is free of the hard-drive slot. Figure 12. Removing and Installing a 2.5 Inch Hard-Drive Blank (Back) 1. hard-drive blank (back) Installing A 2.
Figure 13. Removing and Installing a 3.5 Inch Hard-Drive Blank 1. hard-drive blank 2. release button Installing A 3.5 Inch Hard-Drive Blank 1. If installed, remove the front bezel. 2. Insert the hard-drive blank into the hard-drive slot until the release button clicks into place. 3. If applicable, install the front bezel. Removing A Hot-Swap Hard Drive CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation.
Figure 14. Removing and Installing a Hot-Swap Hard Drive 1. release button 2. hard drive 3. hard-drive carrier handle Installing A Hot-Swap Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Removing A Hard Drive From A Hard-Drive Carrier 1. Remove the screws from the slide rails on the hard-drive carrier. 2. Lift the hard drive out of the hard-drive carrier. Figure 15. Removing and Installing a Hard Drive Into a Hard-Drive Carrier 1. hard-drive carrier 2. hard drive 3. screws (4) Installing A Hard Drive Into A Hard-Drive Carrier CAUTION: Many repairs may only be done by a certified service technician.
NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system’s management software, allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly. Removing A Cooling Fan WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock. Exercise utmost care while removing or installing cooling fans. CAUTION: Many repairs may only be done by a certified service technician.
Installing A Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Open the system. 2.
1. cooling-fan assembly 2. cooling fans (6) 3. blue release levers (2) 4. guide pins (2) 5. cooling-fan connectors (6) Installing The Cooling-Fan Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 18. Replacing the Internal USB Key 1. USB memory key connector 2. USB memory key PCIe Card Holder Removing The PCIe Card Holder CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 19. Removing and Installing the PCIe Card Holder 1. PCIe card holder 2. release tab Installing The PCIe Card Holder CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Opening And Closing The PCIe Card Holder Latch CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Removing The Cable Retention Bracket CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
4. Place all cables to be routed in the cable retention bracket. 5. Install the cooling shroud. 6. Close the system. 7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Expansion Cards And Expansion-Card Risers NOTE: A missing or an unsupported expansion-card riser logs an SEL event. It does not prevent your system from powering on and no BIOS POST message or F1/F2 pause is displayed.
Removing An Expansion Card From The Expansion-Card Riser 2 Or 3 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 22. Removing and Installing the Expansion Card 1. 2. 3. 4. expansion card expansion-card latch expansion-card connector expansion-card riser Installing An Expansion Card Into The Expansion-Card Riser 2 Or 3 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
6. Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. 7. Replace the expansion-card latch. 8. To install a full-length card, use the supports provided on the cooling shroud. 9. If applicable, connect cables to the expansion card. 10. Close the system. 11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 12.
Figure 23. Removing and Installing the Expansion-Card Riser 1 1. 2. 3. 4. expansion-card riser 1 cage expansion-card connector expansion card expansion-card latches (2) Installing An Expansion Card Into The Expansion-Card Riser 1 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
8. Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. 9. Close the expansion-card latches. 10. If applicable, connect any cables to the expansion card. 11. Install the expansion-card riser. 12. Close the system. 13. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 14. Install any device drivers required for the card as described in the documentation for the card.
Figure 25. Identifying Connectors on the Expansion Card Riser 1 1. expansion-card slot 1 2. expansion-card slot 2 3. expansion-card slot 3 Figure 26. Removing and Installing the Expansion Card Riser 2 1. 2. 3. 4.
Figure 27. Identifying Connectors on the Expansion Card Riser 2 1. chassis intrusion switch 2. expansion-card slot 4 3. expansion-card slot 5 Figure 28. Removing and Installing the Expansion Card Riser 3 1. 2. 3. 4.
Figure 29. Identifying Connectors on the Expansion Card Riser 3 1. expansion-card slot 6 2. expansion-card slot 7 4. If applicable, remove or install an expansion card on the riser. 5. Replace the expansion-card riser. 6. Close the system. 7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Installing Expansion-Card Risers CAUTION: Many repairs may only be done by a certified service technician.
3. Remove the expansion-card riser 3 and any card(s) installed in the riser. 4. Locate the internal dual SD module installed on the J_IDSDM connector on the system board. 5. If applicable, remove the SD card(s). 6. Holding the tab, pull the dual SD module to remove it from the system board. 7. Replace the expansion-card riser 3 and if applicable, replace the card(s) in the riser. 8. Close the system. 9.
Installing The Internal Dual SD Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 31. Removing and Installing the Integrated Storage Controller Card 1. 2. 3. 4. storage connector on the system board storage controller card storage-controller card holder release levers (2) Installing The Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
10. Close the system. 11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Network Daughter Card Removing The Network Daughter Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Installing The Network Daughter Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
6. Loosen the second heat-sink retention socket. 7. Lift the heat sink away from the processor and set the heat sink aside. Figure 33. Removing and Installing the Processor Heat Sink 1. 2. 3. 4. heat sink retention sockets (2) retention screws (2) processor CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 8. 9.
Figure 34. Processor Shield Opening and Closing Lever Sequence 1. close-lock symbol 2. processor socket-release lever 3. processor 4. processor socket-release lever 5. open-lock symbol 10. Rotate the processor shield upward and out of the way. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket when removing the processor out of the socket. 11.
Figure 35. Removing and Installing a Processor 1. 2. 3. 4. 5. processor socket-release lever pin 1 indicator processor socket-release lever processor shield processor 6. ZIF socket 7. socket keys (4) 8. notches in processor (4) NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor. Touch only the side edges of the processor.
4. Remove the cooling shroud. WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 5. Remove the heat sink/heat-sink blank and processor/processor blank, as applicable.
Power Supply Hot Spare Feature Your system supports the Hot Spare feature that significantly reduces the power overhead associated with power supply redundancy. When the Hot Spare feature is enabled, a redundant power supply is switched to a sleep state. The active power supply supports 100% of the load, thus operating at higher efficiency. The redundant power supply in the sleep state monitors output voltage of the active power supply.
1. 2. 3. 4. connector power supply release latch power supply handle Installing An AC Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 37. Removing and Installing the Power Supply Blank 1. power supply blank Installing The Power Supply Blank NOTE: Install the power supply blank only in the second power supply bay. To install the power supply blank, align the blank with the power supply bay and insert it into the chassis until it clicks into place. System Battery Replacing The System Battery WARNING: There is a danger of a new battery exploding if it is incorrectly installed.
Figure 38. Replacing the System Battery 1. positive side of battery connector 2. system battery 3. negative side of battery connector 6. Lift the battery out of the securing tabs at the negative side of the connector. 7. To install a new system battery, support the battery connector by pressing down firmly on the positive side of the connector. 8. Hold the battery with the "+" facing up and slide it under the securing tabs at the positive side of the connector. 9.
CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations. 4. Remove the cooling shroud. 5. Remove the cooling-fan assembly. 6. Remove all hard drives. 7. Disconnect the SAS data, signal, and power cable(s) from the backplane. 8. Press the release tabs and slide the backplane upward. Figure 39. Removing and Installing the 3.5 Inch (x12) SAS Backplane 1. 2. 3. 4. 5. 6. 7.
Figure 40. Cabling Diagram—3.5 Inch (x12) SAS Backplane 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector on the system board 5. SAS backplane Installing The Hard-Drive Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Removing The Hard-Drive Backplane (Back) CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
1. 2. 3. 4. pass-through I2C cable I2C cable sideband cable hard-drive backplane (back) 5. SAS connectors (2) 6. SAS cable 7. release pin Figure 42. Cabling Diagram—Optional 2.5 Inch (x2) Hard-Drive Backplane (back) 1. 2. 3. 4. 76 PCIe card holder hard-drive backplane (back) system board integrated storage controller card 5. SAS connector on the system board 6. cable retention bracket 7.
Installing The Hard-Drive Backplane (Back) CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 43. Removing and Installing the I/O Panel 1. I/O panel cable 2. hard-drive backplane 3. Torx screws (3) 4. I/O panel 5. chassis Installing The I/O Panel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
NOTE: You must route the cable properly to prevent it from being pinched or crimped. 10. Close the system. 11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 12. If applicable, install the front bezel. System Board Removing The System Board CAUTION: Many repairs may only be done by a certified service technician.
a. mini SAS cable connector b. metal tab c. connector on the system board 6. Disconnect all cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the chassis. CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components. 7. Grasp the system-board holder, lift the blue release pin and slide the system board toward the front of the system. Figure 44.
4. support bracket (present on certain systems only) WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. 8. Remove heat sink(s)/heat-sink blank(s) and processors(s)/processor blank(s). 9. Remove memory modules and memory module blanks. 10. Remove network daughter card. Installing The System Board CAUTION: Many repairs may only be done by a certified service technician.
Troubleshooting Your System 4 Safety First—For You And Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
7. Power down all attached USB devices and disconnect them from the system. 8. Restart the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options. If your keyboard is not functioning, you can also use remote access. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings. 9.
Troubleshooting A Wet System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
– Cooling-fan assembly (if present) – Cooling fans – Processor(s) and heat sink(s) – Memory modules – Hard-drive carriers – Hard-drive backplane 4. Ensure that all cables are properly connected. 5. Close the system. 6. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see Getting Help. Troubleshooting The System Battery CAUTION: Many repairs may only be done by a certified service technician.
Troubleshooting Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
8. Reseat the memory modules in their sockets. 9. Close the system. 10. Enter the System Setup and check the system memory setting. If the problem is not resolved, proceed with the next step. 11. Open the system. 12. If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module with a known good memory module. 13.
NOTE: Certain SD cards have a physical write-protect switch on the card. If the write-protect switch is turned on then the SD card is not writeable. 1. Enter the System Setup and ensure that the Internal SD Card Port is enabled. 2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3. Open the system.
Troubleshooting A Storage Controller CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
4. Ensure that each expansion card is firmly seated in its connector. 5. Close the system. 6. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 7. Open the system. 8. Remove all expansion cards installed in the system. 9. Close the system. 10. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see Getting Help. 11.
Using System Diagnostics 5 If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
Menu Description Results Displays the results of all tests that are executed. System Health Provides the current overview of the system performance. Event Log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. For information about embedded system diagnostics, see the Dell Enhanced Pre-boot System Assessment User Guide at dell.com/support/manuals.
Jumpers And Connectors 6 System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 4. System Board Jumper Settings Jumper PWRD_EN Setting (default) Description The password feature is enabled (pins 4–6). The password feature is disabled (pins 2–4). iDRAC local access is unlocked at the next AC power cycle. NVRAM_CLR (default) The configuration settings are retained at system boot (pins 1–3).
System Board Connectors Figure 45.
Item Connector Description 12 J_VIDEO_REAR Video connector 13 J_COM1 Serial connector 14 J_IDRAC_RJ45 iDRAC7 connector 15 J_CYC System identification connector 16 CYC_ID System identification button 17 J_RISER_2A Riser 2 connector 18 J_RISER_1A Riser 1 connector 19 J_RISER_2B Riser 2 connector 20 J_RISER_1B Riser 1 connector 21 J_STORAGE Integrated storage controller card connector 22 J_SASX8 Mini SAS connector 23 J_USB_INT Internal USB connector 24 J_SAS_PCH SAS con
Item Connector Description 45 J_BP_SIG0 Backplane signal connector 0 Disabling A Forgotten Password The system's software security features include a system password and a setup password. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: Many repairs may only be done by a certified service technician.
7 Technical Specifications Processor Processor type One or two Intel Xeon processor E5-2600 product family Power AC Power Supply (per power supply) Wattage 750 W Heat dissipation 2891 BTU/hr (maximum) NOTE: Heat dissipation is calculated using the power supply wattage rating. Voltage 100–240 V AC, autoranging, 50/60 Hz NOTE: This system is also designed to be connected to IT power systems with a phase to phase voltage not exceeding 230 V.
Memory Architecture 800 MT/s, 1066 MT/s, 1333 MT/s or 1600 MT/s DDR3 registered Error Correcting Code (ECC) DIMMs Support for advanced ECC or memory optimized operation Memory module sockets Twenty-four 240-pin Memory module capacities 8 GB dual ranked RDIMMs RAM 32 GB with two processors Drives Hard drives Up to twelve 3.5 inch, internal, hot-swappable, Nearline SAS drives, and two optional 2.5 inch back-accessible SAS, Nearline SAS hard drives in hard-drive slots 0 through 11 and 12 through 13.
Expanded Operating Temperature NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported on the LCD and in the System Event Log. < 10% of annual operating hours 5 °C to 40 °C at 5% to 85% RH with 26 °C dew point. NOTE: Outside the standard operating temperature (10 °C to 35 °C), the system can operate down to 5 °C or up to 40 °C for a maximum of 10% of its annual operating hours.
Environmental Humidity Percentage Range 10% to 80% Relative Humidity with 26 °C (78.8 °F) maximum dew point. Relative Humidity Storage 5% to 95% RH with 33 °C (91 °F) maximum dew point. Atmosphere must be non-condensing at all times. Maximum Vibration Operating 0.26 Grms at 5 Hz to 350 Hz (all operation orientations). Storage 1.87 Grms at 10 Hz to 500 Hz for 15 min (all six sides tested). Maximum Shock Operating One shock pulse in the positive z axis of 31 G for 2.
Environmental Conductive Dust NOTE: Applies to data center and non-data center environments. Corrosive Dust NOTE: Applies to data center and non-data center environments. Air must be free of conductive dust, zinc whiskers, or other conductive particles. • • Air must be free of corrosive dust. Residual dust present in the air must have a deliquescent point less than 60% relative humidity. Gaseous Contamination NOTE: Maximum corrosive contaminant levels measured at ≤50% relative humidity.
8 System Messages System Error Messages System messages appear on the monitor to notify you of a possible problem with the system. These messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
Error Code ASR0001 ASR0002 ASR0003 BAT0002 BAT0017 CPU0000 CPU0001 106 Message Information Action Check the operating system, application, hardware, and system event log for exception events. Message The watchdog timer reset the system. Details The operating system or an application failed to communicate within the time-out period. The system was reset. Action Check the operating system, application, hardware, and system event log for exception events.
Error Code CPU0005 CPU0010 CPU0023 CPU0204 Message Information Details The processor temperature increased beyond the operational range. Action Review the logs for fan failures. If no fan failures are detected, check inlet temperature (if available) and reinstall processor heat sink. If the problem persists, see Getting Help. Message CPU configuration is unsupported. Details System is unable to boot or may run in a degraded state.
Error Code Message Information Action 1. Check system and operating system logs for exceptions. If no exceptions are found, continue. 2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly. 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help. CPU0702 Message CPU bus parity error detected. Details System event log and operating system logs may indicate that the exception is external to the processor. Action 1.
Error Code Message Information 5. If the issue persists, see Getting Help. FAN0000 FAN0001 FAN1201 HWC1001 HWC2003 HWC2005 MEM0000 Message Fan RPM is less than the lower warning threshold. Details Fan operating speed is out of range. Action Remove and reinstall the fan. If the issue persists, see Getting Help. Message Fan RPM is less than the lower critical threshold. Details Fan operating speed is out of range. Action Remove and reinstall the fan.
Error Code MEM0001 MEM0007 MEM0701 MEM0702 MEM1205 MEM1208 110 Message Information Message Multi-bit memory errors detected on a memory device at location(s) . Details The memory module has encountered an uncorrectable error. System performance may be degraded. The operating system and/or applications may fail as a result. Action Re-seat the memory modules. If the issue persists, see Getting Help. Message Unsupported memory configuration; check memory device at location .
Error Code MEM8000 PCI1302 PCI1304 PCI1308 PCI1320 PCI1342 PCI1348 Message Information Message Correctable memory error logging disabled for a memory device at location . Details Errors are being corrected but no longer logged. Action Review system logs for memory exceptions. Reinstall memory at location . Message A bus time-out was detected on a component at bus device function . Details System performance may be degraded.
Error Code PCI1360 PDR0001 PDR1016 PST0128 PST0129 PSU0001 PSU0002 112 Message Information Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. Message A bus fatal error was detected on a component at slot . Details System performance may be degraded, or system may fail to operate.
Error Code PSU0003 PSU0006 PSU0016 Message Information Details System performance and power redundancy may be degraded or lost. Action Remove and reinstall the power supply at the next service window. If the issue persists, see Getting Help. Message The power input for power supply is lost. Details The power supply is installed correctly but an input source is not connected or is not functional. Action Verify the input source is attached to the power supply.
Error Code PSU0033 PSU0034 Message Information Message The temperature for power supply is outside of the allowable range. Details System performance may be degraded. Action Check the system operating environment, including airflow and inlet temperature. Check system logs for temperature and thermal component failures. Message An under voltage fault detected on power supply .
Error Code PSU1201 PSU1204 PWR1004 PWR1005 PWR1006 RFM1008 Message Information Message Power supply redundancy is lost. Details The power supply tries to operate in a degraded state. System Performance and power redundancy may be degraded or lost. Action Check input power. Reinstall the power supply. If the issue persists, see Getting Help. Message The power supplies are not redundant. Insufficient resources to maintain normal operations.
Error Code RFM1014 RFM1201 RFM2001 RFM2002 RFM2004 RFM2006 SEC0031 SEC0033 116 Message Information Message Removable Flash Media is write protected. Details The card is write-protected by the physical latch on the SD card. A write-protected card cannot be used. Action If unintended, remove the media and disable write protection. Message Internal Dual SD Module redundancy is lost. Details Either one or both the SD cards are not functioning properly. Action See Getting Help.
Error Code SEL0006 SEL0008 SEL0012 SEL1204 TMP0118 TMP0119 Message Information Details The chassis was opened while the power was off. System security may have been compromised. Action Close the chassis and verify hardware inventory. Check system logs. Message All event logging is disabled. Details This message is displayed when all event logging has been disabled by the user. Action If unintended, re-enable logging. Message Log is full.
Error Code TMP0120 TMP0121 VLT0204 Message Information Action Check the system operating environment. Message The system inlet temperature is greater than the upper warning threshold. Details Ambient air temperature is too warm or one or more fans may have failed. Action Check the system operating environment and review event log for fan failures. Message The system inlet temperature is greater than the upper critical threshold.
Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
Getting Help 9 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit dell.com/support 2. Select your support category. 3.
Documentation Feedback If you have feedback for this document, write to documentation_feedback@dell.com. Alternatively, you can click on the Feedback link in any of the Dell documentation pages, fill up the form, and click Submit to send your feedback.
