Manual
Table Of Contents
- Dell DX6104-CSN, DX6104-SCN, And DX6104-SN Systems Owner's Manual
- About Your System
- Using The System Setup And Boot Manager
- Installing System Components
- Recommended Tools
- Front Bezel (Optional)
- Opening And Closing The System
- Inside The System
- Cooling Shroud
- System Memory
- Hard Drives
- Optical Drive (Optional)
- Cooling Fans
- Internal USB Memory Key (Optional)
- Expansion Cards And Expansion-Card Risers
- iDRAC Ports Card (Optional)
- SD vFlash Card
- Internal Dual SD Module
- Internal SD Card
- Integrated Storage Controller Card
- Processors
- Power Supplies
- System Battery
- Hard Drive Backplane
- Control Panel Assembly
- Power Distribution Board Shroud
- Power Distribution Board
- System Board
- Troubleshooting Your System
- Safety First—For You And Your System
- Troubleshooting System Startup Failure
- Troubleshooting External Connections
- Troubleshooting The Video Subsystem
- Troubleshooting A USB Device
- Troubleshooting A Serial I/O Device
- Troubleshooting A NIC
- Troubleshooting A Wet System
- Troubleshooting A Damaged System
- Troubleshooting The System Battery
- Troubleshooting Power Supplies
- Troubleshooting Cooling Problems
- Troubleshooting Cooling Fans
- Troubleshooting System Memory
- Troubleshooting An Internal USB Key
- Troubleshooting An SD Card
- Troubleshooting An Optical Drive
- Troubleshooting A Hard Drive
- Troubleshooting A Storage Controller
- Troubleshooting Expansion Cards
- Troubleshooting Processors
- Using System Diagnostics
- Jumpers And Connectors
- Technical Specifications
- System Messages
- Getting Help

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Using System Diagnostics
If you experience a problem with your system, run the system diagnostics before contacting Dell for technical
assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional
equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the
diagnostics results to help you solve the problem.
Online Diagnostics
Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests
on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics
allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and
network interface cards (NICs). You can use the graphical user interface (GUI) or the command line interface (CLI) to run
diagnostic tests on the hardware that Online Diagnostics discovers on your system. For information about using
diagnostics, see
Dell Online Diagnostics
under Software → Serviceability Tools , at dell.com/support/manuals.
Dell Embedded System Diagnostics
NOTE: Also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics.
The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
When To Use The Embedded System Diagnostics
If a major component or device in the system does not operate properly, running the embedded system diagnostics may
indicate component failure.
Running The Embedded System Diagnostics
The embedded system diagnostics program is run from the Dell Lifecycle Controller.
CAUTION: Use the embedded system diagnostics to test only your system. Using this program with other systems
may cause invalid results or error messages.
1. As the system boots, press <F11>.
2. Use the up and down arrow keys to select System Utilities → Launch Dell Diagnostics .
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