Dell™ PowerVault™ LTO-2-024 Tape Drive User's Guide Introduction Troubleshooting Installation Internal Drive Getting Help Installation External Drive Contacting Dell Specifications Glossary Operation Notes, Notices, and Cautions Note: A note indicates important information that helps you make better use of your computer. Notice: A notice indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
Introduction Overview Features Capacity and Transfer Rates SCSI Bus Interface Tape Backup Software Data Compression Front Panel LEDs Overview Thie Dell™ PowerVault™ LTO-2-024 is a third generation LTO tape drive designed for high performance, high capacity, and high reliability data storage in a small form factor.
Determines and initiates a head brush cleaning when needed as well as indicating the need for a cleaning cartridge when required. Intelligent Thermal Guard Provides drive and media protection by monitoring the internal temperature. The drive will slow down or even stop an operation if needed to avoid destruction of critical drive components or the media.
application program in the host computer is compressing the data before it is sent to the storage device. Hardware compression is much more efficient and works much faster than software compression. The PowerVault LTO-2-024 tape drive uses SLDC hardware compression to compress data. This feature is enabled per default but the user may turn off data compression through the application software.
Troubleshooting Hardware Software Verifying Recent Changes Standalone Diagnostics Media Management Reporting Problem Situations In case of problems with the operation of your PowerVault LTO-2-024 tape drive and before contacting the Customer Services Group, ensure that you check the following: Hardware Troubleshooting 1. Check that the system recognizes the tape drive during the boot process. 2. Check that the SCSI host adapter recognizes the tape drive during its initialization. 3.
A Standalone Diagnostic test requires a tape that is not write-protected. The media type can be any media type that supports a tape format that can be written by the drive. Notice: Since the test involves write operations, the existing tape contents will be destroyed. Note: If the Clean LED is On, it will remain On after a test is run. To clear the Clean LED, run a cleaning cartridge. 1. Ensure that no cartridge is loaded. If a cartridge is loaded it can be ejected by double-clicking the eject button.
Cleaning is Required If the write performance falls below a set re-write threshold, the PowerVault LTO-2-024 reports that cleaning is required by setting the Clean LED to a steady amber. If you are using a backup application that supports TapeAlert then the application will also report that the drive requires cleaning. See Cleaning Procedure for instructions on how to clean.
Noisy Tape Drive There are no fans in the PowerVault LTO-2-024 tape drive and any noise should be very low in idle mode. When the tape is in motion, noise can come from the media and motors when loading or reading/writing data. The sound should be steady when streaming but may be intermittent if the host is not delivering data at the data rate of the drive. 1. Check if the noise comes from the cartridge. Insert new media – first check this media for any damage. 2.
In some cases data will actually expand when subjected to both the hardware and software compression. This can occur when sending data already compressed at the software application level to the drive and the compression option is enabled. If this is the case the drive may try to turn compression on and off to optimize the data storage having the negative unintended result of data expansion. Note: The PowerVault LTO-2-024 has compression On by default.
Installation - Internal drive Pre-Installed Drives Installing the Drive Installing the Drive: SCSI Configuration and Connection Installing the Drive: Mechanical Installation Installing Tape Backup Software Installing Software Device Drivers Verifying Tape Drive Operation CAUTION: Before performing any of the procedures in this section, read and follow the safety instructions located in your tape drive's Product Information Guide.
default for the drive is SCSI ID 6. The SCSI ID is set with Jumpers as shown below.
For internal devices, a SCSI-cable with an integrated terminator or a separate terminator applied to the end connector of the cable, 10 cm from the last device must be used. Installing the Drive: Mechanical Installation Mechanical mounting specifications are specified in the illustration below. Figure 3: Allowed mounting orientations Mounting Screw Requirements The tape drive occupies a half-height 5.25" slot within your system.
disconnected from the main power source while you install the drive. Figure 5: Installing the internal tape drive 1. Gather the necessary tools and materials. 2. Shut down the system and turn off any connected peripherals. 3. Remove the side cover, front panel (if necessary), and filler panel from a 5.25-inch bay of your system as detailed in the system’s documentation. 4. Orient the drive as shown in figure 6. 5. Secure the tape drive to the bay.
Windows Server 2003 Windows Tape Driver Installation 1. Right-click My Computer. 2. Select Manage, you should see the tape drive under "Other devices" with a "?". 3. Select the device, right click and select Properties. 4. Select the appropriate driver location. 5. Follow the instructions on the screen. Backup Utility for Windows The Backup application is included in the Windows Operating System.
6. Firmly push the cartridge to its end stop, then release the cartridge. The Activity LED will start flashing. The cartridge will move back a short section. The cartridge will then be lowered into the drive. The tape will be loaded. The sound of the gears may be heard. When the tape is fully loaded, the Activity LED will stop blinking, and the Ready LED will remain on.
Getting Help Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Complete the procedures in "Troubleshooting Your System." 2. Run the system diagnostics and record any information provided. 3. Make a copy of the Diagnostics Checklist, and fill it out. 4.
www.dell.com/la (Latin American countries) www.dell.ca (Canada only) Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password. Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/Pacific countries only) cn_support@dell.com (China only) support.jp.dell.com (Japan only) support.euro.dell.com(Europe only) Electronic Quote Service sales@dell.com apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers. To contact Dell's technical support service, see "Before You Call" and then see the contact information for your region. Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available; see www.dell.com/training for more information.
Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the system documentation is available.
Installation External Drive Accessories Installing the Drive Drive orientation External Tape Drive Installation Installing the Drive: SCSI Configuration and Connection Installing Tape Backup Software Installing Software Device Drivers Verifying Tape Drive Operation CAUTION: Before performing any of the procedures in this section, read and follow the safety instructions located in your tape drive's Product Information Guide.
Contacting Dell To contact Dell electronically, you can access the following websites: www.dell.com www.support.dell.com (support) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone number listed for participating countries.
Country Code: 61 General Support 13DELL-133355 City Code: 2 Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.
AutoTech (automated Hardware and Warranty Support) toll-free: 1-800-247-9362 Customer Service (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Service (med./large business, government) toll-free: 1-800-326-9463 Customer Service (printers, projectors, televisions, Canada (North York, handhelds, digital jukebox, and wireless) Ontario) Hardware Warranty Support (Home Sales/Small Business) International Access Code: 011 Hardware Warranty Support (med./large bus.
Large Corporate Accounts East toll-free: 800 858 2020 Large Corporate Accounts East Government and Education toll-free: 800 858 2669 Large Corporate Accounts Queue Team toll-free: 800 858 2572 Large Corporate Accounts South toll-free: 800 858 2355 Large Corporate Accounts West toll-free: 800 858 2811 Large Corporate Accounts Spare Parts toll-free: 800 858 2621 Colombia General Support 980-9-15-3978 Costa Rica General Support 0800-012-0435 Website: support.euro.dell.
Fax 0207 533 530 Website: support.euro.dell.
Website: support.ap.dell.com Technical Support E-mail: HK_support@Dell.
Corporate Customer Care (dial within U.K. only) 0870 353 0240 U.K. Sales (dial within U.K. only) 0870 353 4000 Website: support.euro.dell.
Support toll-free: 080-200-3800 International Access Code: 001 Support (Dimension, PDA, Electronics and Accessories) toll-free: 080-200-3801 Country Code: 82 Sales toll-free: 080-200-3600 City Code: 2 Latin America Fax 2194-6202 Switchboard 2194-6000 Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.
or 001-877-269-3383 50-81-8800 Main or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General Support 001-800-882-1519 Website: support.euro.dell.
City Code: 22 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Website: support.euro.dell.com International Access Code: 00 Technical Support Country Code: 351 Sales Customer Care Fax 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1-800-805-7545 St. Kitts and Nevis General Support toll-free: 1-877-441-4731 St. Lucia General Support 1-800-882-1521 St.
Country Code: 27 City Code: 11 Southeast Asian and Pacific Countries Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Technical Support, Customer Service, and Sales (Penang, Malaysia) 604 633 4810 Website: support.euro.dell.
International Access Code: 002 Dimension, and Electronics and Accessories) toll-free: 00801 86 1011 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 00801 60 1256 Customer Care toll-free: 00801 60 1250 (option 5) Transaction Sales toll-free: 00801 65 1228 Corporate Sales toll-free: 00801 651 227 Country Code: 886 Website: support.ap.dell.
Uruguay Technical Support for all other products 0870 908 0800 Home and Small Business Fax 0870 907 4006 General Support toll-free: 000-413-598-2521 Automated Order-Status Service toll-free: 1-800-433-9014 AutoTech (portable and desktop computers) toll-free: 1-800-247-9362 Hardware and Warranty Support (Dell TV, Printers, and Projectors) for Relationship customers toll-free: 1-877-459-7298 Americas Consumer XPS Support toll-free: 1-800-232-8544 Consumer (Home and Home Office) Support for all
Specifications Tape Drive Capacity and Performance Media Specifications and Compatibility Mechanical Specifications Power Specifications Environmental Specifications Tape Drive Capacity and Performance Drive Model Tape Format Capacity *) Sustained Transfer Rate*) Interface Type PowerVault LTO-2-024 Ultrium Gen. 2 Ultrium Gen.
Glossary Active Enhanced SCSI termination that provides better stability and noise immunity of the electrical signals on the Termination SCSI bus lines. ALDC Adaptive Lossless Data Compression. A hardware data compression method. ASPI Advanced SCSI Programming Interface. Standard SCSI software that acts as a liaison between host adapters and SCSI device drivers. ASPI enables host adapters and device drivers to share a single SCSI hardware interface.
Operation Front LED Indicators Tape Cartridge Operation Handling and Storing LTO Cartridges Cleaning the Tape Drive Front LED Indicators Figure 1: Status indicators (LEDs) Table 1: Front LED behaviour during normal operation Drive State Normal operation READY LED ACTIVITY LED CLEAN LED FAULT LED (Green) (Green) (Amber) 2) (Amber) LED-test. 1) The LEDs are turned ON briefly.
Table 2: Front LED behaviour during firmware update operations Drive State FW updates CLEAN LED (Amber) READY LED (Green) ACTIVITY LED (Green) Firmware download 3) in progress Flashing OFF OFF OFF Firmware download 3) in progress, drive needs cleaning Flashing OFF ON OFF Frimware update 4) in progress Flashing Flashing OFF OFF Firmware update 4) in progress, drive needs cleaning Flashing Flashing ON OFF FAULT LED (Amber) 3) Firmware download refers to the transfer of firmware from
Activity LED When the Activity LED is ON and the Fault LED is off, the drive is performing an operation. The Eject button should not be pressed as the operation will be aborted, unless the application has disabled the Eject function during operation. If aborted during a write operation, the written data may be incorrectly terminated resulting in errors if an attempt is made to restore the data.
Note: Some backup applications issue a command to the drive that prevents the Eject button from ejecting the tape. If the tape does not eject, try using the commands in your backup software. Figure 3: Location of the eject button Write Protecting the Cartridge The LTO cartridge can be write-protected by moving the tab as indicated in the figure below. Figure 4: LTO cartridge write protect switch A = Tape Window. The window is spring loaded and closed when the cartridge is not inserted.
conditioned to the operating environment for a time at least equal to the period it has been outside the operating environment and outside or above 10ºC – 35ºC (up to a maximum of 24 hours). Recommended operating temperature is 25ºC/77ºF or below (see tape drive specifications). Recommended Cleaning Interval If the Clean LED is On, a head cleaning is recommended (the drive is still fully operational with this LED steady On).
Dell™ PowerVault™ 110T DLT VS 80 Drive Initial release: 1 October 2001 Last Revised: 18 November 2005
