Dell PowerVault Tape Drive User's Guide Introduction Setting Up the Tape Drive Using the Tape Drive Using the Tape Backup Software Troubleshooting Specifications Getting Help Contacting Dell Appendix - Regulatory Information Glossary NOTE: A NOTE indicates important information that helps you make better use of your system. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
Back to Contents Page Appendix - Regulatory Information: Dell PowerVault Tape Drive User's Guide TM Regulatory Information for Taiwan Figure 17.
Back to Contents Page Contacting Dell: Dell PowerVault Tape Drive User's Guide TM TM To contact Dell electronically, you can access the following websites: l www.dell.com l support.dell.com (support) l www.dell.com/regulatory_compliance (regulatory compliance informaton) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed.
Fax Switchboard 02 481 92 99 02 481 91 00 Bermuda General Support 1-800-342-0671 Bolivia General Support toll-free: 800-10-0238 Website: www.dell.
E-mail: czech_dell@dell.com Czech Republic (Prague) Technical Support International Access Code: 00 Customer Care Country Code: 420 22537 2727 22537 2707 Fax 22537 2714 Technical Fax 22537 2728 Switchboard 22537 2711 Website: support.euro.dell.
Sales Fax 2108129800 2108129812 Grenada General Support toll-free: 1-866-540-3355 Guatemala General Support 1-800-999-0136 Guyana General Support toll-free: 1-877-270-4609 Website: support.ap.dell.com Technical Support E-mail: HK_support@Dell.
Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Japan (Kawasaki) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) International Access Code: 001 Technical Support outside of Japan (PDAs, projectors, printers, routers) 81-44-520-1435 toll-free:0120-198-433 81-44-556-3894 toll-free: 0120-981-690 81-44-556-3468 Faxbox Service 044-556-3490 Country Code:
International Access Code: 00 Relational Customer Care Country Code: 31 City Code: 20 New Zealand 020 674 4325 Home/Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home/Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 Website: support.ap.dell.com International Access Code: 00 E-mail: support.ap.dell.
International Access Code: Gold Queue 011 709 7713 Technical Support 011 709 7710 Customer Care 011 709 7707 Country Code: 27 Sales 011 709 7700 City Code: 11 Fax 011 706 0495 Switchboard 011 709 7700 Technical Support, Customer Service, and Sales (Penang, Malaysia) 604 633 4810 09/091 Southeast Asian and Pacific Countries Website: support.euro.dell.
Customer Care Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 International Access Code: 00 Preferred Accounts (500–5000 employees) Customer Care 0870 906 0010 U.K.
Back to Contents Page Getting Help: Dell PowerVault Tape Drive User's Guide TM TM Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Complete the procedures in "Troubleshooting Your System." 2. Run the system diagnostics and record any information provided. 3.
www.euro.dell.com (Europe only) www.dell.com/la (Latin American countries) www.dell.ca (Canada only) l Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password. l Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/Pacific countries only) cn_support@dell.com (China only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service sales@dell.com apmarketing@dell.
To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See the contact information for your region. Technical Support Service Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware.
Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call, see the contact information for your region. 2. Include a copy of the invoice and a letter describing the reason for the return. 3.
Back to Contents Page Glossary: Dell PowerVault Tape Drive User's Guide TM TM -A-B-C -D-E-F-G-H-I-J-L-M-N-O-P -R-S-T-U-V-W Numbers 2:1 compression. The relationship between the quantity of data that can be stored with compression as compared to the quantity of data that can be stored without compression. In 2:1 compression, twice as much data can be stored with compression as can be stored without compression. A A. See ampere. ampere (A).
data compression. See compression. data transfer rate. The average number of bits, characters, or blocks per unit of time that pass between corresponding equipment in a data transmission system. The rate is expressed in bits, characters, or blocks per second, minute, or hour. DC. See direct current . degauss. To make a magnetic tape nonmagnetic by exposing the tape to electrical coils which carry currents that neutralize the magnetism of the tape. device.
head. See drive head. Head Resistance Measurements test. Part of the Test Head diagnostic, a procedure that determines whether the tape drive's head works correctly. The test measures the head's ability to withstand cracks and other defects. host. The controlling or highest-level system in a data communication configuration. Synonymous with server. I ID. Identifier. in. See inch. inch. A unit of length equal to 1/36 yard or 25.4 mm. input/output (I/O).
megabyte (MB). 1,000,000 bytes. N network. A configuration of data processing devices and software that is connected for information interchange. O oersted. The unit of magnetic field strength in the unrationalized centimeter-gram-second (cgs) electromagnetic system. The oersted is the magnetic field strength in the interior of an elongated, uniformly wound solenoid that is excited with a linear current density in its winding of one abamper per 4 pi centimeters of axial length. offline.
server. A functional unit that provides services to one or more clients over a network. Examples include a file server, a print server, or a mail server. Synonymous with host. single-character display. Located at the front of the tape drive, an LED that presents an alphabetical or numeric code which represents a diagnostic or maintenance function, error condition, or informational message. sleep mode.
Back to Contents Page Introduction: Dell PowerVault TM TM Tape Drive User's Guide Overview Serial Attached SCSI (SAS) Interface Encryption Features Tape Backup Software Front Panel Rear Panel Overview The Dell PowerVault tape drive is a high-performance, high-capacity tape storage device that is designed to back up and restore data and archive and retrieve files in an Open Systems environment.
Encryption The Tape Drive has Application Managed Encryption (AME) functionality. AME is supported on Windows Server. You must have an application that supports encryption to use the drives encryption capability. For more details, consult your application support documentation.
Specifications PowerVault Generation Specification Native Capacity 2:1 Compressed Capacity Maximum Data Transfer Media Partitioning Data Safe Mode Encryption Status LED LTO5-140 LTO4-120 LTO3-80 1500GB 800GB 400GB 3000GB 140 MB/s X X X 1600GB 120 MB/s NA NA NA 800GB 80 MB/s NA NA NA * Assumes 2:1 compression. The capacity and transfer rate you realize in practice depends on the data set, which affects the actual compression ratio.
a green Ready/Activity LED providing information about the state of the tape drive. The LED can be solid on or flashing when lit. See Table 1 for more descriptions. 3. Fault LED. The front panel of your Dell PowerVault LTO5-140HH tape drive has an amber fault LED indicating the drive has encountered an error, is not in a normal operational status, or needs cleaning. See table 1 for more detailed description. 4. Single-character display (SCD).
1. 2. 3. 4. SAS connector Ethernet - not iSCSI - for transferring firmware and dumps only Feature switches (on bottom) RS-422 Figure 6. Rear Panel of External SAS Tape Drive 1. 2. 3. 4.
Figure 7. Rear Panel of the Rack Mount Tape Drive 1. 2. 3. 4.
Back to Contents Page Setting Up the Tape Drive: Dell PowerVault Tape Drive User's Guide TM TM Pre-installed Internal Drives Installing Internal Drives Installing External and Rack Mount Drives Loading Device Drivers Ethernet Service Port Procedures Verifying Drive Operation Pre-installed Internal Drives Dell performs the installation and setup of internal tape drives that are shipped as part of a system.
1. Air Intake Area Step 2 — Removing Power from the System 1. 2. Power-off the system. Disconnect the power cord from both the electrical outlet and the system. Step 3 — Preparing the Mounting Bay in Your System CAUTION: To avoid personal injury or damage to the system or tape drive, ensure that the system power cord is disconnected before you install the drive. Refer to your system's documentation for instructions on how to prepare the mounting bay to receive the tape drive.
Step 4 — Attaching Mounting Hardware If your system requires special rails or other hardware to install the tape drive, mount them on the tape drive in this step. If your system does not require special mounting hardware, proceed to step 5. Step 5 — Installing the Drive Slide the tape drive into the open bay, aligning the tray or rails with the slots in the bay, as shown in Figure 7. Figure 7.
Figure 8. Mounting Holes on Tape Drive 1. M-3 mounting screw holes Do not secure the drive with screws at this point because you may have to move the drive to get the cables in place. Step 6 — Attaching SAS Cable Attach the system SAS cable to the drive SAS connector, as shown in Figure 9, number 1. NOTE: You do not need to connect a separate power cable. Power is supplied through the SAS cable.
Figure 9. Attach SAS Cable 1. SAS cable Step 7 — Securing the Drive The tape drive can now be secured to the system as shown in Figure 10. There are several ways to secure the drive. If the drive is on rails or in a sled, then push it in place. Some systems require the drive to be inserted into a media bay and attached directly to the system with screws. Figure 10.
Step 2 — Connecting Power An external Dell PowerVault Tape Drive will operate using any voltage in the range 100–240 volts (50–60 Hz). No adjustment is needed. To connect your drive to the power supply, proceed as follows: 1. 2. 3. Plug the power cable securely into the socket on the rear panel of the drive. Plug the other end of the power cable into a grounded power outlet. Power on the tape drive by pressing the power on/off button.
Figure 12. Connecting two SAS Devices Note: Unlike SCSI, the SAS architecture does not support connecting multiple tape drives to a single SAS host adapter. Step 4 — Configuring the Tape Drive to the Host Power on the tape drive. Refer to your system and application software manuals to configure the tape drive for use. Loading Device Drivers Microsoft Windows Server This section describes how to install the Microsoft Windows Server Device Drivers for the tape drive.
5. 6. 7. 8. 9. At the password prompt, press Enter. No response is needed. Type bin to set the communication mode to binary. Type mget *.dmp to transfer a drive dump to the computer. If a dump already exists, the drive will show you the dump name and ask if you want to transfer it to the computer. Type y to transfer the existing dump or n to skip this dump file. Then the drive will ask if you want a forced dump.
Back to Contents Page Using the Tape Backup Software: Dell PowerVault Tape Drive User's Guide TM TM See the User's Operating Guide supplied with your Tape Backup application for more information about using the Tape Backup software. For the latest supported software versions, go to the Dell support website at support.dell.com or visit the support site of your backup software vendor.
Back to Contents Page Specifications: Dell PowerVault Tape Drive User's Guide TM TM General External Drive Internal Drive Rack Mount Drive NOTE: These specifications are provided by the manufacturer for information purposes only and do not constitute an extension of Dell's warranty to you. Dell's warranty is contained in the documentation for your system.
LTO4-800 GB (native) 1600 GB (compressed, assuming 2:1 compression) LTO3-400 GB (native) 800 GB (compressed, assuming 2:1 compression) Data transfer rate (maximum) LTO5-140 MB/sec Native LTO4-120 MB/sec Native LTO3-80 MB/sec Native Burst transfer rate up to 600 MB/sec for SAS Operating Limits Temperature 10° to 38°C (50° to 100°F) Humidity 20% to 80% relative humidity (non-condensing) Maximum wet bulb temperature 26°C (79°F) Maximum altitude 3048 m (10,000 ft) Non-operating Limits (Storage) Temp
Maximum wet bulb temperature 26°C (79°F) Maximum altitude 3048 m (10,000 ft) Nonoperating Limits (Storage or Shipping) Temperature -40° to 60°C (-40° to 140°F) Humidity 10% to 90% relative humidity (noncondensing) Maximum wet bulb temperature 26°C (79°F) Rack Mount Drive Physical Specifications Width 48.3 cm (19.0 in) Length 44.0 cm (17.32 in) Height 9.0 cm (3.54 in) Weight 10.23 kg (22.
Back to Contents Page Troubleshooting: Dell PowerVault Tape Drive User's Guide TM TM Obtaining Drivers and Firmware Upgrades Selecting a Diagnostic or Maintenance Function General Guidelines Methods of Receiving Errors and Messages Descriptions and Corrective Actions Fixing SAS Connectivity Problems Resolving Media-Related Problems Removing an Internal SAS Drive TapeAlert Capturing a drive dump using the ethernet interface Recovering a Tape Cartridge Obtaining Drivers and Firmware Upgrades NOTICE: When
Selecting a Diagnostic or Maintenance Function The tape drive can run diagnostics, test write and read functions, test a suspect tape cartridge, and perform other diagnostic and maintenance functions. The drive must be in maintenance mode to perform these functions. To place the drive in maintenance mode and select a diagnostic or maintenance function, see Table 3. NOTE: The host interface on this tape drive is Serial Attached SCSI (SAS). This interface presents SCSI protocol to the tape drive.
5. 6. Refer to "Descriptions and Corrective Actions " to determine the meaning of the code and the action to take. Press the eject button to view the next error code. (The codes are ordered; the most recent is presented first and the oldest (tenth) is presented last.) 7. Continue to press the eject button until been cleared, a appears, indicating that no more error codes exist. If no errors have been encountered or the log has just will appear immediately and the drive will exit maintenance mode.
Causes the tape drive to perform the Head Resistance Measurements test and a Write/Read test (on the center of the tape). The drive runs these tests to ensure that the tape drive's head and tape-carriage mechanics are working correctly. The tape drive takes approximately 10 minutes to run the test. 1. 2. Ensure that there is no cartridge in the drive. Press the eject button three times within an interval of 2 seconds. The fault LED becomes solid amber, which means that the drive is in maintenance mode. 3.
After you insert the cartridge, the single-character display changes to a flashing ¡ . The tape drive runs the tests. If no error is detected, the test will loop and begin again. To stop the loop, press the eject button for one second and release. When the loop ends, temporarily appears in the single-character display. The drive rewinds the tape and unloads the cartridge. The drive then exits maintenance mode. ¡ If an error is detected the test stops, appears in the single-character display.
Descriptions and Corrective Actions Table 6 gives descriptions of the errors and messages that pertain to the tape drive, and tells what to do when you receive them. NOTICE: If the tape drive detects a permanent error and displays an error code other than , it automatically performs a dump of vital data to drive memory. If you force a dump, the existing dump will be overwritten and data will be lost. After you force a dump, do not turn off the power to the tape drive or you may lose the dump data. Table 6.
l n If the diagnostics succeed, the error was temporary. If the operation fails and another drive is not available, insert a scratch cartridge into the drive and run the tape drive diagnostics (see Function Code 1 in "Selecting a Diagnostic or Maintenance Function "). ¡ If the diagnostics fail, contact Dell technical support. ¡ If the diagnostics succeed, discard the cartridge.
If there appears to be a problem connecting or communicating with the drive, follow this procedure. 1. 2. 3. Ensure that the power is on to the tape drive. Replace the SAS cable and interposers, if any, and retry the failing operation. If these measures do not correct the problem, contact Dell customer support.
TapeAlert Flags Table 7 lists the TapeAlert flags that are supported by the Dell PowerVault Tape Drive. Table 7. TapeAlert Flags and Descriptions TapeAlert Flags Supported by the Tape Drive Flag Number Flag Parameter (in hex) Flag Description Action Required 3 03h Hard error Set for any unrecoverable read, write, or positioning error. (This flag is set in conjunction with flags 4, 5, or 6.) See the Action Required column for Flag 4, 5, or 6 in this table.
37 25h Drive voltage approaching the specified voltage limits or are outside the voltage limits (see "Specifications"). See error code 2 in "Descriptions and Corrective Actions." 39 27h Diagnostics required Set when the drive detects a failure that requires diagnostics to isolate the problem. See error code 6 in "Descriptions and Corrective Actions." 51 33h Tape directory invalid at unload Set when the tape directory on the tape cartridge that was previously unloaded is corrupted.
2. To eject the cartridge, push the eject button one more time. If the tape cartridge still will not eject, contact trained service personnel for assistance. NOTICE: If you are not a trained service person, do not attempt to open the drive for repairs as this will void your warranty.
Back to Contents Page Using the Tape Drive: Dell PowerVault Tape Drive User's Guide TM TM Operating the Drive Loading, Unloading and Write-Protecting Cartridges Caring for Tape Cartridges Cleaning the Tape Mechanism Operating the Drive Turn on the external drive by pushing the power on/off button on the front panel (Figure 12). Turn on the rack mount drive by pushing the power on/off button on the front panel (Figure 13).The tape drive runs its Power-On Self-Test (POST).
Resetting the Drive You can reset the drive without powering off the drive and system. This may be necessary if the drive stops responding. To do this, press and hold the eject button on the front panel of the tape drive for 10 seconds (Figure 13). The drive forces a dump of vital technical data to drive memory and overwrites the existing dump. The drive then reboots to allow communication. Figure 13. Resetting the Drive 1.
The Dell PowerVault Tape Drive is compatible with the cartridges of its predecessors.
Figure 14 shows the LTO Ultrium Data Cartridge and its components. Figure 14. LTO Ultrium Data Cartridge 1. 2. 3. 4. 5. 6. LTO cartridge memory Label area Write-protect switch Insertion guide Cartridge door Leader pin Loading a Tape Cartridge 1. 2. 3. 4. Ensure that the tape drive is powered on. (The ready/activity LED is solid green.) Ensure that the write-protect switch (see number 3 in Figure 14) is properly set. (See "Setting the Write-Protect Switch on Cartridges".
Figure 15. Loading 1. Write-Protect Switch Unloading a Tape Cartridge 1. 2. Ensure that the tape drive is powered on. (The ready/activity LED is solid green.) Press the eject button (see number 1 in Figure 13). The drive rewinds the tape and ejects the cartridge. The ready/activity LED flashes green while the tape rewinds, then goes out before the cartridge ejects. After the cartridge ejects, grasp the cartridge and remove it. 3.
Figure 16. Setting the Write-Protect Switch 1. Write-Protect Switch To set the switch, slide it left or right to the desired position. NOTICE: Always set the write protection tab prior to loading the cartridge into the drive. Sliding the tab after loading will cause unpredictable results and could result in drive errors or backup failure. Caring for Tape Cartridges NOTICE: Do not insert a damaged tape cartridge into your tape drive.
Ensure Proper Packaging l l l l l When you ship a cartridge, ship it in its original or similar packaging. Always ship or store a cartridge in a jewel case. Use only a recommended shipping container that securely holds the cartridge in its jewel case during transportation. Never ship a cartridge in a commercial shipping envelope. Always place it in a box or package.
