Deployment Guide

Troubleshooting Tools 73
• Status Icons - Status icons identify the six possible health status
conditions of the storage array. For every non-Optimal status icon, use the
Recovery Guru to detect and troubleshoot the problem.
•
Optimal - Every component in the managed array is in the desired
working condition.
•
Needs Attention - A problem exists with the managed array that
requires intervention to correct it.
•
Fixing - A Needs Attention condition has been corrected and the
managed array is currently changing to an Optimal status.
•
Unresponsive - The storage management station cannot
communicate with the array, one controller, or both controllers in the
storage array. Wait at least five minutes for the storage array to return
to an Optimal status following a recovery procedure.
•
Contacting Device - MD Storage Manager is establishing contact
with the array.
•
Needs Upgrade - The storage array is running a level of firmware that
is no longer supported by MD Storage Manager.
•
Support Information Bundle - The Gather Support Information link on
the Support tab saves all storage array data, such as profile and event log
information, to a file that you can send if you seek technical assistance for
problem resolution.
book.book Page 73 Tuesday, April 15, 2008 12:30 PM