Users Guide
Issue Possible Resolution
Unable to access the Array Manager
• Ensure that the URL for the Storage Array Manager is correct. (The default
provider host URL is http://localhost:8080/arraytree/)
• Ensure that rewall settings allow congured ports.
• Ensure that the VASA provider service is running on the provider host.
Event messages do not display description
information
This is a known issue with the VASA APIs and will be resolved in a future release.
Troubleshooting logs
If further troubleshooting is required, Dell technical support may require that you send a copy of the working log directory for
analysis. The log directory is located on the VASA provider host at C:\Program Files (x86)\ Dell\Modular Disk Storage VASA
Provider\working\logs (64-bit) and C:\Program Files\ Dell\Modular Disk Storage VASA Provider\working\logs (32-bit).
Conguration reset
If you want to reset the VASA provider conguration to a clean conguration, perform the following steps:
1. Stop the Dell VASA provider application server service on provider host.
2. Delete the /db directory in the C:\Program Files (x86)\ Dell\Modular Disk Storage VASA Provider\working directory.
3. Delete the /tmp directory in the C:\Program Files (x86)\ Dell\Modular Disk Storage VASA Provider\working directory.
4. Start the Dell VASA Provider application server service on the provider host.
This procedure removes the alert information and cached data from the Dell VASA provider application server. However, monitored
storage array information is retained.
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