Dell PowerVault MD3260/3260i/3660i/3660f/3060e Storage Arrays Owner's Manual Regulatory Model: E08J Series Regulatory Type: E08J001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2012 Dell Inc.
Contents Notes, Cautions, and Warnings...................................................................................................2 1 About Your System......................................................................................................................7 Introduction..............................................................................................................................................................7 Dell PowerVault Modular Disk Storage Manager .................
Removing The Physical-Disk Drawer...............................................................................................................26 Installing The Disk Drawer...............................................................................................................................27 Physical Disks.........................................................................................................................................................28 Physical Disk Installation Guidelines..
Troubleshooting Array And Expansion Enclosure Connections.............................................................................48 Troubleshooting A Wet Storage Array...................................................................................................................49 Troubleshooting A Damaged Array........................................................................................................................49 Controller Failure Conditions.......................................
About Your System 1 Introduction CAUTION: See the Safety, Environmental, and Regulatory Information document for important safety information before following any procedures listed in this document.
• Any media that ships with your system that provides documentation and tools for configuring and managing your system, including those pertaining to the operating system, system management software, system updates, and system components that you purchased with your system. • For the full name of an abbreviation or acronym used in this document, see the Glossary at support.dell.com/ manuals. NOTE: Always check for updates on support.dell.
Front-Panel Indicators Figure 2. Front-Bezel Indicators Figure 3.
Item Indicator 1 Power-on indicator The power-on indicator lights green when at least one power supply module is supplying power to the enclosure. 2 Standby power indicator The standby power indicator lights green when the system is in standby mode and the main power is off. 3 System identification indicator The system identification indicator lights white and helps locate a particular enclosure within a rack.
Item Indicator Icon Description Green Indicates that power is on and the physical disk is operating normally. Blinks green Indicates I/O activity for that physical disk. Off Indicates that there is no power reaching the drive or a drive is not installed. Back-Panel Features NOTE: The following illustration displays the Dell PowerVault MD3260i storage enlcosure. Figure 4. Back-Panel Features 1. 2. 3. 4.
Cooling Fan Module LED Indicator Codes Figure 5. Cooling Fan Module Indicators Item Indicator Icon Description 1 Power indicator The power indicator lights green when power to the cooling fan module is available. 2 Service action required indicator The service action required indicator lights amber when there is a fault in the cooling fan module. 3 Service action allowed indicator CAUTION: Remove the cooling fan module from the system only if the service action allowed indicator lights blue.
Figure 6. Power Supply Module Features and Status Indicators Item Indicator or Connector 1 Power connector Connect the external power supply source to this connector. 2 Power switch The power switch controls the power supply output to the system. 3 Standby power indicator The standby power indicator lights green when the system is in standby mode and the main power is off. 4 DC power indicator 5 Icon Description Green Indicates that DC output voltage is within the limit.
Physical-Disk LED Indicators Figure 7. Physical-Disk LED Indicators Item Indicator 1 Service action allowed indicator 2 14 Service action required indicator Icon Description CAUTION: Remove the physical disk from the system only if the service action allowed indicator lights blue. Removing the physical disk from the system when the service action allowed indicator is off may damage the system. Blue Indicates that you can safely remove the physical disk from the system.
2 Controller Modules RAID Controller Modules The RAID controller modules provide high-performance, advanced virtual disk configuration, and fault-tolerant disk subsystem management. Each RAID controller module contains 2 GB of mirrored cache for high availability and is protected by a battery powered cache offload mechanism.
Item Indicator, Button, or Connector Icon Description If AC power fails, this LED changes to indicate cache offload status. If the password reset function has successfully changed the password, this LED flashes on and off briefly. 6 System identification indicator The system identification indicator blinks blue when system identification switch push-button on the enclosure front panel is pressed.
Item Indicator, Button, or Connector 5 Cache active or cache offload indicator Icon Description The cache active or cache offload indicator lights green when onboard controller memory contains data. If AC power fails, this LED changes to indicate cache offload status. If the password reset function has successfully changed the password, this LED flashes on and off briefly.
Item Indicator, Button, or Connector 5 Cache active or cache offload indicator Icon Description The cache active or cache offload indicator lights green when on-board controller memory contains data. If AC power fails, this LED changes to indicate cache offload status. If the password reset function has successfully changed the password, this LED flashes on and off briefly.
Item Indicator, Button, or Connector 5 Cache active or cache offload indicator Icon Description The cache active or cache offload indicator lights green when onboard controller memory contains data. If AC power fails, this LED changes to indicate cache offload status. If the password reset function has successfully changed the password, this LED flashes on and off briefly.
Figure 12. Fibre Optic Cable Connection 1. 2. 3. 4. FC IN slot (4) SFP transceiver fibre optic cable gate The RAID expansion ports support SAS expansion connections. The following figure shows a SAS cable and an SFF-8088 connector. Figure 13. SAS Cable 1. SF-8088 connector 2.
Expansion Controller Modules Use the expansion controller modules to expand the storage capacity up to a maximum of 120 disks (180 disks with premium feature kit), by daisy-chaining your storage enclosure with up to two MD3060e expansion enclosures. MD3060e Expansion Module Features And Indicators Figure 14. MD3060e Expansion Module Features and Indicators Item Indicator, Button, or Connector Icon Description 1 SAS IN port 0 Provides EMM to RAID controller SAS connection.
Item Indicator, Button, or Connector Icon Description Off Indicates that you cannot remove the expansion module from the system. Controller Module—Additional Features Battery Backup Unit Each controller contains a two-cell Lithium ion nanopolymer battery backup unit (BBU). It provides power to the controller module in the event of a power outage. NOTE: For virtual disks, the controller firmware changes the data cache setting based on the state of the battery.
Installing System Components 3 Recommended Tools You may need the following items to perform the procedures in this section: • #2 Phillips screwdriver • T8 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Removing And Installing The Front Bezel Installing The Front Bezel You must install the front bezel on the system to secure the disk drawers against accidental removal. 1. Align the slots on the back of the bezel with the guide pins on the front of the chassis. 2.
Removing The Front Bezel You must remove the front bezel to access the disk drawers, which enables you to remove and install physical disks in the system. 1. Press the release latch on either side of the front bezel. 2. Keeping the release latches pressed, hold the bezel and pull the bezel away from the system. Service Action Allowed Status LED Each hot-swappable component on your storage enclosure has a service action allowed indicator.
Opening The Physical-Disk Drawer CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the front bezel. 2.
1. Hold the disk drawer and push it into the chassis until it is seated properly. 2. Hold and rotate the release latches toward the system until the release latches lock into place. 3. Install the front bezel. Removing The Physical-Disk Drawer CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 18. Removing and Installing the Physical-Disk Drawer 1. physical-disk drawer 2. release tab Installing The Disk Drawer CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Physical Disks Your system supports up to sixty 2.5 inch or 3.5 inch SAS and nearline SAS physical disks and 2.5 inch SAS SSDs per enclosure and up to a maximum 180 physical disks per storage array, by daisy chaining two additional expansion enclosures. Physical Disk Installation Guidelines • To maintain proper airflow, install physicals disks from left to right and front to back in each drawer. • A minimum of four disks must be installed in slots 0, 3, 6, and 9 of each drawer.
Figure 20. Removing and Installing the 2.5 Inch Physical Disk in a 2.5 Inch Physical-Disk Carrier 1. 2. 3. 4. 2.5 inch physical drive cage guide pins (4) release handle holes on physical disk (4) 5. carrier for 2.5 inch physical disk 6. 2.
Figure 21. Removing and Installing the 3.5 Inch Physical Disk in a 3.5 Inch Physical-Disk Carrier 1. 2. 3. 4. 3.5 inch physical disk release handle holes on physical disk (4) side guide pins (4) 5. carrier for 3.5 inch physical disk 6. bottom guide pins (2) Installing A Physical Disk In A Physical-Disk Carrier CAUTION: Many repairs may only be done by a certified service technician.
Removing A Physical Disk From A Physical-Disk Drawer CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the front bezel. 2.
5. raised buttons (2) 6. physical-disk carrier 7. release tab (12) Installing A Physical Disk In A Physical-Disk Drawer CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Removing The SAS Chain Cable(s) CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the cooling fan module from one side on the back of the chassis.
Figure 24. Removing and Installing the SAS Chain Cable(s) 1. left cooling fan module bay 2. right cooling fan module bay 3. SAS cable connector on the midplane (two per physical disk drawer) 4. SAS cable connector to the midplane (oriented vertically) 5. SAS chain cable (two per physical disk drawer) 6. release tab (oriented horizontally) 7. SAS cable connector to the physical-disk drawer (oriented horizontally) 8.
CAUTION: If you are hot swapping the SAS cable chains, ensure that you complete the procedure on one side within ten minutes to avoid over heating of the storage enclosure. 2. Locate and identify the SAS chain cables for the new physical-disk drawer. 3. Connect the chain cable mounting bracket (oriented horizontally) to the physical-disk drawer. 4. Connect the chain cable mounting bracket (oriented vertically) to the midplane. 5. Install the cooling fan module. 6.
Figure 25. Removing and Installing a RAID Controller Module or Expansion Module 1. RAID controller module or expansion module 2. release lever 3. release tab Installing A RAID Controller Module Or Expansion Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Opening The RAID Controller Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the RAID controller module from the chassis. 2.
Replacing The SFP Transceiver CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
RAID Controller Module Backup Battery Unit The battery backup unit provides backup power to the RAID controllers in case of power failure. It ensures power backup for at least 30 minutes to facilitate moving of memory stored in the controller cache to persistent storage. Removing The RAID Controller Module Backup Battery Unit You must replace a faulty battery backup unit immediately to ensure availability of backup power in case of power failure.
Installing The RAID Controller Module Backup Battery Unit You must replace the RAID controller battery backup unit immediately to ensure the security of the data in the controller cache memory. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 29. Removing and Installing the power supply module 1. power supply 2. release latch (2) Installing A Power Supply Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Cooling Fan Modules Your system supports two hot-swappable cooling fan modules. Removing A Cooling Fan Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 30. Removing and Installing the Cooling Fan Module 1. cooling fan module release latch 2. cooling fan module handle 3. cooling fan module Installing A Cooling Fan Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Troubleshooting Your System 4 Safety First—For You And Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1. If possible, use the MD Storage Manager to create, save, and print a new storage array profile. 2. If the Recovery Guru directed you to replace a failed RAID controller module, go to step 3, else run the Recovery Guru to identify the failed component. 3. Unpack the new SFP transceiver. NOTE: Ensure that the SFP transceiver is replaced by the same type.
NOTE: After installing a power supply module, allow several seconds for the array to recognize the power supply module and to determine if it is working properly. If the problem is not resolved, see Getting Help. Troubleshooting Array Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
3. Turn on the expansion arrays and then the storage array and wait until the system is fully booted. 4. Turn on the host server. 5. Check the link status LED. If the link status LED is not green, replace the cables. If the problem is not resolved, see Getting Help. Troubleshooting RAID Controller Modules CAUTION: Many repairs may only be done by a certified service technician.
1. Verify the following: – the SAS OUT status LED is green – for each FC IN port connected to a cable, at least one of the paired LEDs is on 2. Ensure that all the cables are attached correctly according to the array mode you selected. 3. Turn off the host server, storage array, and expansion enclosures. 4. Reseat the RAID controller module and reconnect cables on the storage array and the host server. 5.
4. In the AMW, select a component in the Hardware pane of the Hardware tab. 5. Select Hardware → RAID Controller Module → Advanced → Run Diagnostics → RAID Controller Module. Controller Failure Conditions Certain events can cause a RAID controller module to fail and/or shut down. Unrecoverable ECC memory or PCI errors, or critical physical conditions can cause lockdown.
The RAID controller module fails over if it experiences up to 10 single-bit errors, or up to three multi-bit errors. PCI Errors The storage array firmware can detect and only recover from PCI errors when the RAID controller modules are configured for redundancy. If a virtual disk uses cache mirroring, it fails over to its peer RAID controller module, which initiates a flush of the dirty cache.
5 Technical Specifications Physical Disks Physical disks Up to sixty 3.5 inch or 2.5 inch SAS or nearline SAS physical disks or 2.
Back-Panel Connectors (Per RAID Controller Module) One SAS OUT port for expansion to an additional PowerVault MD3060e expansion enclosure NOTE: SAS connectors are SFF-8088 compliant. Serial connector (debug port) One 6-pin mini-DIN connector NOTE: For technical support use only.
Back-Panel Connectors (Per RAID Controller Module) Management Ethernet connector One 100/1000 Mbps Ethernet connection for out-of-band management of the enclosure Power AC power supply (per power supply) Wattage 1755 W Heat dissipation (maximum) 5988 BTU/hr NOTE: Heat dissipation is calculated using the power supply wattage rating. The heat dissipation values are for the entire system which includes chassis and two controllers.
Environmental Maximum shock Operating One shock pulse in the positive z axis of the system at 31 G for 2.
Getting Help 6 Locating The Service Tag And Express Service Code Your system is identified by a unique Express Service Code and Service Tag number. This information is used by Dell to route support calls to the appropriate personnel. Figure 31.
Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit support.dell.com. 2. Select your support category. 3. If you are not a U.
