Owners Manual

If the Array Status LED is Solid or Blinking Amber

1. In the AMW, select the Summary tab, and click on Storage Array needs attention.

2. Follow the listed procedures in the Recovery Guru(s) and wait for up to 5 minutes to check if the LED has turned blue.

If following the Recovery Guru procedures does not solve the problem, complete the following procedure to further troubleshoot the

array.

3. Turn off the host server as appropriate.

4. Remove the RAID controller module and verify that the pins on backplane and RAID controller module are not bent.

5. Reinstall the RAID controller module and wait for 30 seconds.

6. Check the RAID controller module status LED.

7. Replace the RAID controller module.

8. Turn on the host server.

If the problem is not resolved, see Getting Help.

If Both LEDs for any Given FC IN Port are Unlit

1. Turn off the host server, storage arrays, and expansion enclosures.

2. Reseat the RAID controller module and reconnect cables on the storage array and the host server.

3. Restart the storage array and wait until the array is fully booted.

4. Turn on the host server.

5. Recheck the LEDs of the affected port(s). Replace the fibre optic cables of any port(s) where both LEDs are unlit.

NOTE: The SAS OUT status LED must be green.

If the problem is not resolved, see Getting Help.

Troubleshooting Physical Disks

CAUTION:

Many repairs may only be done by a certified service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and

support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow

the safety instructions that came with the product.

1. Check the storage array profile to ensure that the most current version of the firmware is installed. For more information, see the

Support Matrix at dell.com/support/manuals.

2. Remove the physical disk from the system.

NOTE:

You must ensure that you check the physical disk indicators before removing the faulty physical disk from the

system.

3. Check the physical disks and the midplane to ensure that the connectors are not damaged.

4. Reinstall the physical disk.

5. If the problem is not resolved, replace the failed physical disk.

If the problem persists, see Getting Help.

Troubleshooting Array and Expansion Enclosure

Connections

1. Verify the following:

• the SAS OUT status LED is green

• for each FC IN port connected to a cable, at least one of the paired LEDs is on

2. Ensure that all the cables are attached correctly according to the array mode you selected.

3. Turn off the host server, storage array, and expansion enclosures.

4. Reseat the RAID controller module and reconnect cables on the storage array and the host server.

Troubleshooting Your System