Dell PowerVault MD3860i Storage Arrays Owner's Manual Regulatory Model: E08J Series Regulatory Type: E08J001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 About your system................................................................................................ 6 Introduction...........................................................................................................................................6 Dell PowerVault Modular Disk Storage Manager ................................................................................ 6 Related Documentation...................................................................................
SAS Chain Cables................................................................................................................................ 29 Removing The SAS Chain Cable(s)............................................................................................... 30 Installing The SAS Chain Cable(s)..................................................................................................31 RAID Controller Modules.............................................................................
Locating your system Service Tag......................................................................................................50 Contacting Dell................................................................................................................................... 50 Documentation feedback...................................................................................................................
About your system 1 Introduction CAUTION: See the Safety, Environmental, and Regulatory Information document for important safety information before following any procedures listed in this document. The Dell PowerVault MD3860i RAID storage array (10 Gbps iSCSI) is a 4U rack-mounted system, capable of accommodating up to sixty 3.5 inch or 2.5 inch physical disks.
• Dell PowerVault MD Series Storage Arrays Administrator's Guide — Provides information about configuring and managing the system using the MDSM GUI. • Dell PowerVault MD Series Storage Arrays CLI Guide — Provides information about configuring and managing the system using the MDSM CLI. • Dell PowerVault MD3860i Series Storage Arrays Deployment Guide — Provides information about deploying the storage system in the SAN architecture.
Front-Panel Indicators Figure 2. Front-Bezel Indicators Figure 3.
Table 1. Front-Panel Indicators Item Indicator Icon Description 1 Power-on indicator The power-on indicator lights green when at least one power supply module is supplying power to the storage enclosure. 2 Standby power indicator The standby power indicator lights green when the system is in standby mode and the main power is off. 3 System identification indicator The system identification indicator lights white and helps locate a particular enclosure within a rack.
Item Indicator Icon Description • 8 Drive activity indicator A cable is attached, and all lanes have a link down status. NOTE: The associated physical disk is indicated by a number (0 to 11) that is displayed above the drive activity indicator. For example, for physical disk 2 on the physical disk drawer, the drive activity indicator has 2 displayed above the drive activity indicator. Green Indicates that power is on and the physical disk is operating normally.
Cooling Fan Module LED Indicator Codes Figure 5. Cooling Fan Module Indicators Table 2. Cooling Fan Module LED Indicator Codes Item Indicator Icon Description 1 Power indicator The power indicator lights green when power to the cooling fan module is available. 2 Service action required indicator The Service action required indicator lights amber when there is a fault in the cooling fan module.
Item Indicator Icon Description Off Indicates that you cannot remove the cooling fan module from the system. Power Supply Module Features And Indicators NOTE: Your storage array is shipped with two IEC C19 to C20 jumper cords. Connect the C19 plug to the array's power supplies and the C20 plug to the power distribution unit (PDU) in the rack cabinet. Figure 6. Power Supply Module Features and Status Indicators Table 3.
Item Indicator or Connector 6 Service action required indicator 7 AC power indicator Icon Description Blue Indicates that you can safely remove the power supply module from the system. Off Indicates that you cannot remove the power supply module from the system. The service action required indicator lights amber when there is a fault in the power supply module. Green Indicates that AC output voltage is within the limit. Off Indicates that AC output voltage is not within the limit.
Table 4. Physical-Disk LED Indicators Item Indicator 1 Service action allowed indicator 2 14 Service action required indicator Icon Description CAUTION: Remove the physical disk from the system only if the service action allowed indicator lights blue. Removing the physical disk from the system when the service action allowed indicator is off may damage the system. Blue Indicates that you can safely remove the physical disk from the system.
Controller Modules 2 RAID Controller Modules RAID controller modules provide high-performance, advanced virtual disk configuration, and faulttolerant disk subsystem management. Each RAID controller module contains 4 GB of mirrored cache for high availability and is protected by a battery powered cache offload mechanism. NOTE: 8 GB mirrored cache is an optional feature.
Table 5. MD3860i iSCSI RAID Controller Module Features And Indicators Item Indicator, Button, or Connector Icon Description 1 Ethernet management port Provides a 100/1000 Mbps Ethernet connection for out-of-band management of the enclosure. 2 Reserved Ethernet port Reserved port. 3 12 Gbps SAS IN port (2) Provides host-to-controller SAS connection. 4 USB port Reserved port. 5 Mini USB port Dell support only. 6 Password reset switch Pressing this switch resets the password.
Item Indicator, Button, or Connector Icon Description NOTE: The password reset switch is not available if your system was shipped after September, 2015. The password reset switch functionality was disabled starting from controller firmware 08.20.09.60 and later versions. 14 Battery fault indicator The battery fault indicator lights amber when battery backup unit or battery has failed.
Item Indicator, Button, or Connector Icon Description 6 Diagnostic LED The numeric display consists of two seven-segment LEDs that provide information about enclosure identification and diagnostics. 7 Controller power indicator The controller power indicator lights green when controller power is on. 8 Service action required indicator (system) The service action required indicator lights amber when there is a fault in one of the components in the system.
Table 7. Shutdown Threshold Type Threshold Temperature Exceeding Event Description Nominal failure threshold A critical event is set Maximum failure threshold Shutdown of the system power supplies occurs within 3 minutes Shutdown threshold Shutdown of the system power supplies occurs within 5 seconds System Password Reset To reset the password, push and hold down the password reset switch for at least five seconds. The password is deleted. You can change the password using MD Storage Manager.
Installing and removing system components 3 Recommended Tools You may need the following items to perform the procedures in this section: • #2 Phillips screwdriver • T8 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Removing And Installing The Front Bezel Installing The Front Bezel You must install the front bezel on the system to secure the disk drawers against accidental removal. 1. Align the slots on the back of the bezel with the guide pins on the front of the chassis.
3. guide pins (4) Removing The Front Bezel You must remove the front bezel to access the disk drawers, which enables you to remove and install physical disks in the system. 1. Press the release latch on either side of the front bezel. 2. Keeping the release latches pressed, hold the bezel and pull the bezel away from the system. Service Action Allowed Indicator LED Each hot-swappable component on your storage enclosure has a Service action allowed indicator.
Opening The Physical-Disk Drawer CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the front bezel. 2.
Closing The Physical-Disk Drawer CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 13. Removing and Installing the Physical-Disk Drawer 1. physical-disk drawer 2. release tab Installing The Physical-Disk Drawer CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
6. Install the front bezel. 7. Using the MD Storage Manager, verify that the new physical-disk drawer is identified and operating correctly. Physical Disks Your system supports up to sixty 2.5 inch or 3.5 inch SAS and nearline SAS physical disks and 2.5 inch SAS SSDs per enclosure and up to a maximum 180 physical disks per storage array using premium features, by daisy chaining two additional MD3060e expansion enclosures.
Figure 15. Removing and Installing the 2.5 Inch Physical Disk in a 2.5 Inch Physical-Disk Carrier 26 1. 2.5 inch physical drive cage 2. guide pin (4) 3. release handle 4. holes on physical disk (4) 5. carrier for 2.5 inch physical disk 6. 2.
Figure 16. Removing and Installing the 3.5 Inch Physical Disk in a 3.5 Inch Physical-Disk Carrier 1. 3.5 inch physical disk 2. release handle 3. holes on physical disk (4) 4. side guide pin (4) 5. carrier for 3.5 inch physical disk 6. bottom guide pin (2) Installing A Physical Disk In A Physical-Disk Carrier CAUTION: Many repairs may only be done by a certified service technician.
Removing A Physical Disk From A Physical-Disk Drawer CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the front bezel. 2.
7. release tab (12) Installing A Physical Disk In A Physical-Disk Drawer CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Removing The SAS Chain Cable(s) CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the cooling fan module from one side on the back of the chassis.
Figure 19. Removing and Installing the SAS Chain Cable(s) 1. left cooling fan module bay 2. right cooling fan module bay 3. SAS cable connector on the midplane (two per physical disk drawer) 4. SAS cable connector to the midplane (oriented vertically) 5. SAS chain cable (two per physical disk drawer) 6. release tab (oriented horizontally) 7. SAS cable connector to the physical-disk drawer (oriented horizontally) 8.
CAUTION: If you are hot swapping the SAS cable chains, ensure that you complete the procedure on one side within ten minutes to avoid over heating of the storage enclosure. 2. Locate and identify the SAS chain cables for the new physical-disk drawer. 3. Connect the chain cable mounting bracket (oriented horizontally) to the physical-disk drawer. 4. Connect the chain cable mounting bracket (oriented vertically) to the midplane. 5. Install the cooling fan module. 6.
Figure 20. Removing and Installing a RAID Controller Module or Expansion Module 1. RAID controller module or expansion module 3. release tab 2. release lever Installing A RAID Controller Module Or Expansion Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Opening The RAID Controller Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Remove the RAID controller module from the chassis. 2.
RAID Controller Module Backup Battery Unit The battery backup unit provides backup power to the RAID controllers in case of power failure. It ensures power backup for at least 30 minutes to facilitate moving of memory stored in the controller cache to persistent storage. Removing The RAID Controller Module Backup Battery Unit You must replace a faulty battery backup unit immediately to ensure availability of backup power in case of power failure.
Installing The RAID Controller Module Backup Battery Unit You must replace the RAID controller battery backup unit immediately to ensure the security of the data in the controller cache memory. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
NOTE: The Service action required indicator lights amber when there is a fault in the power supply module. 2. Disconnect the power cable from the power source and the power supply module you intend to remove and remove the cables from the cable securing strap. 3. Pull and rotate the two release levers away from the chassis until the power supply module is free from the slot. 4. Hold the power supply module and slide the power supply out of the chassis. Figure 23.
CAUTION: When connecting the power cable, secure the cable with the cable securing bracket. NOTE: When installing or hot-swapping a new power supply module, allow several seconds for the system to recognize the power supply module and determine its status. The power-supply status indicator turns green to signify that the power supply module is functioning properly. Cooling Fan Modules Your system supports two hot-swappable cooling fan modules.
Figure 24. Removing and Installing the Cooling Fan Module 1. cooling fan module release latch 3. cooling fan module 2. cooling fan module handle Installing A Cooling Fan Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Troubleshooting your system 4 Safety first—for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting Power Supply Modules CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting Expansion Enclosure Management Modules CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting Physical Disks CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Troubleshooting A Wet Storage Array CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Turn off the array and disconnect all the cables. 2.
Critical Conditions The storage array generates a critical event if the RAID controller module detects a critical condition that could cause immediate failure of the array and/or loss of data.
PCI Errors The storage array firmware can detect and only recover from PCI errors when the RAID controller modules are configured for redundancy. If a virtual disk uses cache mirroring, it fails over to its peer RAID controller module, which initiates a flush of the dirty cache.
Technical Specifications 5 Table 8. Physical Disks Physical disks Up to sixty 3.5 inch or 2.5 inch SAS or nearline SAS physical disks or 2.5 inch SAS SSDs Table 9. RAID Controller Modules RAID controller modules Two hot-swappable modules with temperature sensors 4 GB or 8 GB of cache per controller Dell PowerVault MD3860i storage arrays Provides host-to-controller 10 Gbps iSCSI connection and two 12 Gbps SAS connections Table 10.
NOTE: SAS and connections to the same host is not supported. Two SAS OUT ports, it is recommended that you use the first port for expansion to an additional PowerVault MD3060e expansion enclosure. Only one expansion port is supported at any given time. NOTE: SAS connectors are SFF-8644 compliant. Serial connector (debug port) One 6-pin mini serial port NOTE: For technical support use only.
Operating Continuous operation: 10 °C to 35 °C (50 °F to 95 °F) at 20% to 80% relative humidity (RH), with 26 °C maximum dew point. De-rate maximum allowable dry bulb temperature at 1 °C/300 m (1 °F per 550 ft) above 900 m (2952.75 ft). NOTE: For information on supported expanded operating temperature range and configurations, see the Owner's Manual at dell.com/support/ manuals.
Getting help 6 Locating your system Service Tag Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are found on the front of a physical DR Series system by pulling out the information tag. This can also be found on the support tab in the GUI. This information is used by Dell to route support calls to the appropriate personnel. Contacting Dell Dell provides several online and telephone-based support and service options.
