Dell™ PowerVault™ ML6000 Maintenance Guide www.dell.com | support.dell.
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Contents 1 About This Guide and Your Product 1 Library Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product Safety Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Explanation of Symbols and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Viewing the Last Summary Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Viewing the Last Detailed Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-mailing the Last Detailed Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Running Library Demo. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preparing Rack-mount Kit for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the Rack-mount Shelves . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preparing Modules for Rack Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing the Bottom Module in the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the Cable Spool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the Cable Spool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preparing to use the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing and Replacing Columns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
T041 T043 T044 T045 T046 T047 T048 T049 T050 T051 T052 T053 T055 T056 T057 T058 T059 T060 T061 T062 T063 T064 T065 T066 T067 T068 T069 T070 T071 T072 T073 T074 T075 T076 T077 T078 T079 T080 T081 T082 T083 T084 T085 T086 T087 T088 T089 T090 T091 T093 T094 T095 T096 T097 T098 T099 T100 ....................................................................... ....................................................................... ....................................................................... ..........
T101 T102 T103 T104 T105 T106 T107 T108 T109 T111 T112 T113 T114 T115 T116 T117 T118 T120 T121 T122 T123 T124 T125 T126 T127 T128 T129 T130 T131 T132 T133 T134 T135 T136 T137 T138 T139 T140 T141 T142 T143 T144 T145 T146 T147 T148 T149 T153 T154 T178 T180 T181 T182 T183 T184 T185 T186 viii ....................................................................... ....................................................................... ....................................................................... .....
T187 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T188 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T190 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T191 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DR050 - Resolve Invalid Tape Location] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DR051 - Resolve Library SN Label Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DR052 - Resolve Library Service Tag Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DR053 - Resolve Network Configuration Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DR128 - Resolve Drive TapeAlert 58 - Microcode Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DR129 - Resolve Drive TapeAlert 59 - WORM Integrity Check . . . . . . . . . . . . . . . . . . . . . . . . . . DR130 - Resolve Drive TapeAlert 60 - WORM Overwrite Attempt . . . . . . . . . . . . . . . . . . . . . . . . DR131 - Resolve Tape Drive Connection Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DR133 - Resolve Drive TapeAlert 3 - Hard Error . . . . . .
Tape Drive, Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rack-mount Kit Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rack-mount Rails in Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rack-mounted Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tables Table 1 Service Menu vs. Web Client Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Table 2 Recommended Fibre Channel Cabling With I/O Blades in Maximum Capacity Library . . . . 39 Table 3 Cable Management Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Table 4 Cover Plate Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
xiv Tables
Figures Figure 1 IBM LTO-5 Single Port Fibre Channel Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Figure 2 IBM LTO-5 Dual Port SAS Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Figure 3 Stand-Alone 5U Library Control Module SCSI Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Figure 4 Multi-Module SCSI Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 25 9U Expansion Module Fiducial Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 Figure 26 5U Control Module Column Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 Figure 27 9UExpansion Module Column Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 Figure 28 Location of Blade LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 56 Rack-mounted Library, Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457 Figure 57 Rack-mounted Library, Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458 Figure 58 Electrical System, 5U Library Control Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459 Figure 59 LCB Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
xviii Figures
About This Guide and Your Product This guide is intended for service personnel who perform maintenance on the Dell™ PowerVault™ ML6000. Be aware that you must be logged in to the ML6000 with service level privileges to perform some of the instructions provided in this guide.
This unit is engineered and manufactured to meet all safety and regulatory requirements. Be aware that improper use may result in bodily injury, damage to the equipment, or interference with other equipment. WARNING BEFORE POWERING ON OR USING THIS EQUIPMENT, READ THE FOLLOWING DOCUMENTS: Servers and Storage Systems Safety, Environmental, and Regulatory Information; Servers and Storage Systems Warranty and Support Information; and the Dell Software License Agreement.
Common Service Procedures This chapter provides instructions for common procedures that you perform when servicing the library: • Minimum Installation Requirements • Connecting to the Service Port • Logging in with Service Privileges • Using the Service Menu • Running EKM Path Diagnostics • Resetting the Admin Password • Capturing a Snapshot • Saving and Restoring the Configuration • Taking the Library Online/Offline • Taking Partitions Online • Taking Partitions Offline • Powering On
The following minimum skills are required to install the ML6000 tape library in a simple environment: • Ability to lift 50 pounds (23 kilograms) • System Administrator skills for the technologies being implemented • Basic understanding of SCSI, Fibre Channel, and SAS interfaces and connectivity • Basic understanding of the operating system(s) in the installation environment • Ability to use basic commands to transfer data, for example: tar, dd, or Windows backup • Ability to modify configuration
Connecting to the Service Port The library control blade (LCB) provides an Ethernet port that is reserved for use by service personnel. When servicing a library, connect your laptop to this port to access the remote Web client. 1 1 Service Port Use the remote Web client when servicing the library. You must use the remote Web client to perform some tasks that are not available on the local operator panel. These tasks include saving and restoring library configurations and downloading firmware.
Logging in with Service Privileges The Service menu is available only to service personnel. To access the Service menu, log on to the operator panel or the remote Web client using your service name and password. For security reasons, a user with administrator privileges can configure the library to prevent the remote service user from logging in through either the Ethernet port or the library service port.
Table 1 Service Menu vs.
• Media Test—Since media damage usually comes from the tape edges, this test reads and writes two wraps worth of data on each of the two outside data bands on both edges of the tape for the entire length of the tape. For this test, insert the suspect cartridge in the top I/E station slot. The data will be overwritten on the suspect cartridge. • Read/Write Test—Reads and writes 96 wraps worth of data in each of the tape’s four data sections.
If any of the tests fail, try the following resolutions and run the test again to make sure it passes: • Ping Test Failure — Verify that the key server host is running and accessible from the network to which the library is connected. • Drive Test Failure — Look for any tape drive RAS tickets and follow the resolution instructions in the ticket. • Path Test Failure —server is actually running and that the port/SSL settings match the library configuration settings.
• Select Setup > Encryption > System Configuration or Setup > Encryption > Partition Configuration and click the link that says “Click here to run EKM Path Diagnostics.” Note that performing this action takes the partition in which the selected tape drive resides offline. When the test completes, the partition automatically comes back online.
4 From the Test Warning Threshold drop-down list, select the number of consecutive, missed test intervals required before the library generates a RAS ticket informing you that the test could not be performed within the specified number of test intervals. You can select Off or any value from 1 to 24. If you select Off, the library will never generate a RAS ticket, no matter how many tests are missed. The default threshold is 3.
2 Using the Web client or the operator panel, select Tools > Capture Snapshot. The Capture Snapshot window appears. 3 If using the Web client, select Send the file to an e-mail account. If the library e-mail account is not configured, an error message appears. See the ML6000 User’s Guide for more information on setting up the library e-mail account. 4 Enter an e-mail address in the e-mail address text box. Note 5 Enter only one e-mail address in the Send the file to an e-mail address text box.
Saving the Configuration CAUTION Always save the library configuration after modifying a configurable item and before upgrading firmware. This allows you to restore the most current settings if necessary. This operation saves your current library configuration and library firmware. Save your library configuration when it is in a known working state. In the event of a hardware failure, the saved configuration can be used to restore the configuration after hardware repairs are made.
2 For each partition that you want to take online, click Online. 3 Click Apply. Taking Partitions Offline Taking a library/partition offline makes it inaccessible to host applications from the SAN. 1 Using the library’s operator panel or the remote Web client, select Operations > Change Partition Mode. 2 For each partition that you want to take offline, click Offline. 3 Click Apply. Powering On the Library When you are finished servicing the library, power it on and prepare it for use.
Powering Off the Library 1 Perform the shutdown procedure as described in Shutting Down the Library on page 14. 2 Press the power button located on the front of the library’s control module. The library takes several moments to turn off. The blue LCB LED turns OFF. The blue LED on each power supply turns ON. The robot slowly lowers to the floor of the library.
1 Standing in front of the library, look for the access hole located near the bottom of the I/E station door of the 5U Library Control Module or 9U Library Expansion Module. 2 Insert a pencil-shaped object into the access hole and push inward. You will hear a click when the door unlocks.
• The Robot test evaluates the basic functionality of the library robotics assembly, including the picker assembly and the Y-carriage assembly, the barcode scanner, and the calibration sensors. Time required to complete the Robot test is approximately 5 minutes. • The Frame test assesses the control and expansion module configuration and alignment. Time required to complete the Frame test is approximately 3 minutes per module.
About the IVT Log A new IVT Log is created each time you run IVT. The log reports detailed information about library readiness and indicates where specific marginal conditions and failures are located in the library subsystems, if there are any. As outlined below, you can view a summary or detailed version of a log following an IVT run. You can also send the detailed log as a text file to an e-mail address. Viewing the Last Summary Log 1 Log on to the library using the operator panel.
2 Ensure that no applications are accessing the library. If a Progress Screen is open, wait until it closes before attempting to run Library Demo. 3 Select Tools > Library Tests. 4 Select Library Demo, and then select Next. 5 Place a scratch data cartridge into the top I/E station slot. The library robot will use this cartridge to perform its moves during the demonstration. 6 When you close the I/E station, the Assign IE screen appears.
Note As of firmware release 500G.GS002, logical serial number addressing is turned ON by default (in previous versions, it was turned OFF by default). This allows for tape drive swapping without host re-configuration. If you have a previous version and upgrade to 500G or later, you will be unaffected unless you perform a reset to factory defaults after you upgrade.
Library Installation and CRU Replacement This chapter describes how to add, remove, and replace hardware within your library. Adding, removing, or replacing library components may require you to power off the entire library. There are a few components, however, that you can service without powering off the library, such as tape drives. Instead, you may only need to take a specific partition offline, or you may not need to impact the status of the library at all.
• Adding, Removing, and Replacing Tape Drives • Adding, Removing, and Replacing FC I/O Blades • Adding, Removing, and Replacing the FC I/O Fan Blade • Preparing the Library for Moving or Shipping WARNING ALL LIBRARIES TALLER THAN 14U MUST BE INSTALLED IN A RACK HAVING A MAIN PROTECTIVE EARTHING (GROUNDING) TERMINAL, AND POWER MUST BE SUPPLIED VIA AN INDUSTRIAL PLUG AND SOCKET-OUTLET AND/OR AN APPLIANCE COUPLER COMPLYING WITH IEC 60309 (OR AN EQUIVALENT NATIONAL STANDARD) AND HAVING A PROTECTIVE EAR
CAUTION Figure 1 LTO-5 and LTO-6 Fibre Channel tape drives can be configured for speeds of up to 8 Gb/s. If they are configured for 8 Gb/s, you should connect them directly to a host or switch and not to an FC I/O blade, because the FC I/O blade only allows speeds up to 4 Gb/s. If you connect an LTO-5 or LTO-6 Fibre Channel tape drive to an FC I/O blade, the speed will autonegotiate to 4 Gb/s.
Cabling Libraries with SCSI Tape Drives Use this procedure, along with Figure 3 and Figure 4 on page 25, if you are installing a library that includes SCSI tape drives: WARNING ALL LIBRARIES TALLER THAN 14U MUST BE INSTALLED IN A RACK HAVING A MAIN PROTECTIVE EARTHING (GROUNDING) TERMINAL, AND POWER MUST BE SUPPLIED VIA AN INDUSTRIAL PLUG AND SOCKET-OUTLET AND/OR AN APPLIANCE COUPLER COMPLYING WITH IEC 60309 (OR AN EQUIVALENT NATIONAL STANDARD) AND HAVING A PROTECTIVE EARTH (GROUND) CONDUCTOR WITH A CROSS
Figure 4 Multi-Module SCSI Cabling 1 2 3 4 5 6 10 9 5 7 8 1 Module-to-module cable 6 Rear power switch 2 Library control blade 7 Power cords 3 GB Ethernet port 8 SCSI drive to host cable 4 SCSI terminator 9 Module terminator 5 Power supply 10 Ethernet cable to customer network 1 If your library is taller than 14U, install it in a rack. See Using the Rack-mount Kit to Install a Library in a Rack on page 108 for instructions.
To connect two tape drives per SCSI bus: a. Connect one end of the SCSI cable to the top SCSI port of the bottom tape drive. Then connect the other end of the cable to the bottom SCSI port of the tape drive above. The SCSI cable connecting the two tape drives should be at least 30 cm in length. b. Use another SCSI cable to connect the bottom tape drive of the SCSI bus to your host. c. Use a SCSI terminator to terminate the top tape drive of the SCSI bus.
3 Connect the module-to-module cables. CAUTION The module terminator is not the same as a SCSI terminator. Using a SCSI terminator instead of a module terminator will damage the library. a. Using the module terminators, terminate the top and bottom modules in the library stack. Install one module terminator in the top terminator connector on the topmost module and one in the bottom terminator connector on the bottommost module.
Use this procedure, along with Figure 6 and Figure 7 on page 29, to connect SAS cables directly to the host. WARNING ALL LIBRARIES TALLER THAN 14U MUST BE INSTALLED IN A RACK HAVING A MAIN PROTECTIVE EARTHING (GROUNDING) TERMINAL, AND POWER MUST BE SUPPLIED VIA AN INDUSTRIAL PLUG AND SOCKET-OUTLET AND/OR AN APPLIANCE COUPLER COMPLYING WITH IEC 60309 (OR AN EQUIVALENT NATIONAL STANDARD) AND HAVING A PROTECTIVE EARTH (GROUND) CONDUCTOR WITH A CROSS SECTIONAL AREA OF AT LEAST 1.5 MM2 (14 AWG).
Figure 7 Multi-Module SAS Cabling 2 3 4 5 9 8 1 4 6 7 1 Module-to-module cable 6 Power cords 2 Library control blade 7 SAS cables to host 3 GB Ethernet port 8 Module terminators 4 Power supply 9 5 Rear power switch Ethernet cable to customer network 1 If your library is 14U or taller, install it in a rack. See Using the Rack-mount Kit to Install a Library in a Rack on page 108 for instructions. The instructions include procedures for removing and replacing tape drives.
4 If the library consists of more than one module, connect the modules together as follows: CAUTION The module terminator is not the same as a SCSI terminator. Using a SCSI terminator instead of a module terminator will damage the library. a. Using the module terminators, terminate the top and bottom modules in the library stack. Install one module terminator in the top terminator connector on the topmost module and one in the bottom terminator connector on the bottommost module. b.
Cabling Libraries with Fibre Channel Tape Drives Connected Directly to a Host or Switch Use this procedure, along with Figure 8 and Figure 9 on page 32, if you are installing a library that includes FC tape drives that are connected directly to a host.
Figure 9 Multi-Module Fibre Channel Cabling 2 3 1 7 8 4 9 3 4 5 6 1 Ethernet cable to customer network 2 GB Ethernet port 3 Power supplies 4 Rear power switches WARNING 5 Power cords 6 Fibre cables to host 7 Module terminators 8 Library control blade (LCB) 9 Module-to-module cable ALL LIBRARIES TALLER THAN 14U MUST BE INSTALLED IN A RACK HAVING A MAIN PROTECTIVE EARTHING (GROUNDING) TERMINAL, AND POWER MUST BE SUPPLIED VIA AN INDUSTRIAL PLUG AND SOCKET-OUTLET AND/OR AN APPLIANC
1 If your library is 14U or taller, install it in a rack. See Using the Rack-mount Kit to Install a Library in a Rack on page 108 for instructions. The instructions include procedures for removing and replacing tape drives. 2 Connect the fibre cables to the tape drives. a. Attach one end of the fibre cable to the fibre port on each tape drive. b. Attach the other end of the cable to the host or switch. Note 3 The fibre cable can be connected from the tape drive to a switch rather than a host.
Cabling Libraries with Fibre Channel Tape Drives Connected to Fibre Channel I/O Blades These instructions explain how to install the FC cables that connect the FC drives to the FC I/O blades. The FC I/O blades support connections to LTO-3 and LTO-4 drives. For information on installing FC I/O blades, see Adding, Removing, and Replacing FC I/O Blades on page 130. Cabling may be affected by partitioning or zoning changes made as part of configuration.
Figure 10 FC I/O Blade 1 2 3 1 Target ports 1 and 2 to host(s) 2 Initiator ports 3 – 6 to drives 3 LEDs (blue, amber, green) Use the following procedure, along with Figure 11, if you are installing a library that includes FC tape drives that are connected to FC I/O blades.
Figure 11 FC With I/O Blade Cabling 1 2 10 4 7 9 3 5 8 4 7 6 11 36 1 Library control blade (LCB) 6 FC cable to tape drive 2 GB Ethernet port 7 Module terminator 3 Power supplies 8 FC cable to host 4 Power cords 9 Module-to-module cable 5 Ethernet cables from LCB to expansion module (one per FC I/O blade) 10 Ethernet cable to customer network 11 UPPPER and LOWER Ethernet ports Library Installation and CRU Replacement
Required tools: None 1 If your library is 14U or taller, install it in a rack. See Using the Rack-mount Kit to Install a Library in a Rack on page 108 for instructions. The instructions include procedures for removing and replacing tape drives.
9 Install the module terminators. CAUTION The module terminator is not the same as a SCSI terminator. Using a SCSI terminator instead of a module terminator will damage the library. a. Using the module terminators, terminate the top and bottom modules in the library stack. Install one module terminator in the top terminator connector on the topmost module and one in the bottom terminator connector on the bottommost module.
Table 2 Recommended Fibre Channel Cabling With I/O Blades in Maximum Capacity Library Recommended Cabling PowerVault ML6000 Maintenance Guide FC I/O Blade Port Tape Drive FC I/O Blade [1,1] N/A (direct attached) [1,2] N/A (direct attached) [1,3] [1,2] Port 3 [1,4] [1,2] Port 4 [0,1] [1,2] Port 5 [0,2] [1,2] Port 6 [-1,1] [-1,2] Port 3 [-1,2] [-1,2] Port 4 [-1,3] [-1,2] Port 5 [-1,4] [-1,2] Port 6 [-2,-1] [-2,-2] Port 3 [-2,-2] [-2,-2] Port 4 [-2,-3] [-2,-2] Port 5
Cable Management Guidelines As the library expands to support larger configurations, it is important to restrain and organize cables and power cords on the rear of the library. Doing so ensures that the rear of the library remains accessible and reduces the possibility that cables become damaged. Use this section to find cable management guidelines and best practices for power cords and Ethernet cables. Use the equipment specified in Cable Management Kit below.
Table 3 Cable Management Kit Contents Component Description Quantity Push-in wire saddle cable clamp — to secure Ethernet cables to the 5U Library Control Module. 2 Adhesive-backed wire saddle cable clamp — for older library models without drilled holes for push-in wire saddle clamps. The adhesive-backed wire saddle clamp secures Ethernet cables to the 5U Library Control Module. 2 Managing Power Cords Power cord management is important especially for the larger, expanded library configurations.
The power cord is now secured to the 9U Expansion Module. Repeat these steps to secure other power cords, if necessary. Bundle adjacent power cords together using the same hook-and-loop fastener. Once complete, power cord management for an ML6030 CM plus two PowerVault ML6000 9U Expansion Modules should look similar to Figure 12 below.
Managing Ethernet Cables A Dell PowerVault ML6000 library with FC I/O blades uses external Ethernet cables on the rear of the library to provide connectivity between the LCB in the 5U Control Module and a 9U Expansion Module. The upper and lower FC I/O blade bays within a 9U Expansion Module each have a corresponding Ethernet port on the back of the module.
The Ethernet cable is now secured to the 9U Expansion Module. Repeat these steps to secure other Ethernet cables, if necessary. Once complete, the Ethernet cabling for a an ML6030 Control Module plus two PowerVault ML6000 9U Expansion Modules containing four I/O blades should appear similar to the illustration below.
Figure 14 shows how a 41U library with FC I/O blades would appear with power, Ethernet, and fibre cables installed and managed according to these guidelines.
Installing a Stand-Alone 5U Library Control Module Required tools: None Use this procedure to install a 5U library configuration: 1 Prepare the rack to hold modules, if you plan to install your library in a rack. See Using the Rack-mount Kit to Install a Library in a Rack on page 108 for instructions on installing a rack-mount kit. 2 Make sure all tape drives have been removed from the 5U Library Control Module.
12 Install module terminators in the top and bottom module terminator connectors. See Cabling the Library on page 22 for information on installing the module terminators. 13 Power on the library. 14 Configure the library using the operator panel Setup Wizard. 15 Add the tape cartridges to the library using the I/E station.
Preparing to Install a Multi-Module Library Required tools: • Phillips #2 screwdriver, for removing and replacing the top cover plate • T10 TORX screwdriver, for removing and replacing the bottom cover plate 1 Prepare the rack to hold modules, if you plan to install your library in a rack. See Using the Rack-mount Kit to Install a Library in a Rack on page 108 for instructions on installing a rack-mount kit. 2 Make sure all tape drives have been removed from all of the modules you plan to install.
Model 2 tab Model 1 tab Parking tab in “parked” position. Note that your parking tab may look different from the picture.
5 Remove and replace the cover plates, if appropriate. When removing the cover plate, ensure that you do not remove the y-home flag screw, as shown in Figure 15, CAUTION Figure 15 Before removing the 5U Library Control Module’s bottom cover plate, the robot assembly must be parked as described in Step 4 on page 48.
• If you plan to stack the 5U Library Control Module between 9U Expansion Modules, remove both the top and bottom plates of the 5U Library Control Module. Also remove the top plate of the 9U Expansion Module located below the 5U Library Control Module and the bottom plate of the 9U Expansion Module located above the 5U Library Control Module.
Installing the 9U Expansion Module 1 Open the 9U Expansion Module’s access door and raise the guide pin by pulling it up and turning it slightly, as if it were a screw. Otherwise, the guide pin may scratch the front doors of the module on which you are stacking. 1 2 1 Guide pin 2 Thumbscrew 2 Lift the new 9U Expansion Module, and from the front of the library, place it in the desired location.
6 If stacking the 9U Expansion Module on top of another module, engage the Y-rails of the new module in your library configuration. Ensure that the Y-rails are properly aligned and the thumbscrews are tightened.
a. From the front of the library, open the I/E station and access doors of the 9U Expansion Module. Squeeze the handle of the Y-rail release mechanism, lift it out of its locked position, and slide it downward as far as it will go. b. From the back of the library, find the rear Y-rail release mechanism, which is located in the interior of the right side of the module. Squeeze the handle of the Y-rail release mechanism, lift it out of its locked position, and slide it downward as far as it will go.
Installing the 5U Library Control Module 1 Open the 5U Library Control Module’s I/E station door and access door. 2 Lift the 5U Library Control Module and place it in the desired location. 3 If stacking the 5U Library Control Module on top of another module, secure the two modules together by tightening the two thumbscrews at the base of the front of the module and the two thumbscrews located at the base of the back of the module.
c. Gently release the robot assembly. It will lower to the bottom module of the library. Model 2 tab Model 1 tab 2 Close the library’s I/E station and access doors. 3 Add the tape drives to the modules. For details, see Adding, Removing, and Replacing Tape Drives on page 127. 4 If your library contains FC I/O blades, install both the I/O blades and the accompanying fan blades in the expansion module.
Note The maximum number of 9U Expansion Modules supported in a library depends on the level of firmware the library is running. The latest firmware must be installed on the library if you are upgrading from a 5U or 14U configuration to a larger configuration. The latest firmware can be found on the Dell Support Website. For the Dell Support Website address, see Contacting Dell. See the library Users Guide for more information.
WARNING ALL LIBRARIES TALLER THAN 14U MUST BE INSTALLED IN A RACK HAVING A MAIN PROTECTIVE EARTHING (GROUNDING) TERMINAL, AND POWER MUST BE SUPPLIED VIA AN INDUSTRIAL PLUG AND SOCKET-OUTLET AND/OR AN APPLIANCE COUPLER COMPLYING WITH IEC 60309 (OR AN EQUIVALENT NATIONAL STANDARD) AND HAVING A PROTECTIVE EARTH (GROUND) CONDUCTOR WITH A CROSS SECTIONAL AREA OF AT LEAST 1.5 MM2 (14 AWG). TO ENSURE PROPER AIRFLOW AND ACCESS SPACE, ALLOW 60 CM (24 INCHES) IN THE FRONT AND BACK OF THE LIBRARY.
Preparing to Install an Additional 9U Expansion Module WITHOUT TAPE DRIVES, TAPE CARTRIDGES, OR POWER SUPPLIES, A 5U LIBRARY CONTROL MODULE WEIGHS APPROXIMATELY 60 LBS (27.2 KG). A 9U EXPANSION MODULE, WITHOUT TAPE DRIVES, TAPE CARTRIDGES, OR POWER SUPPLIES, EXCEEDS 65 LBS (29.5 KG). WARNING TO AVOID SERIOUS INJURY, AT LEAST TWO PEOPLE ARE REQUIRED TO SAFELY LIFT THE MODULES INTO POSITION.
c. After raising the robot assembly to the approximate middle of the 5U Library Control Module, hold it in place with one hand, and using your other hand, move the parking tab to the "parked" position (Model 1 parking tab: swivel toward you; Model 2 parking tab: move in a counterclockwise direction). The metal parking tab is located at the bottom of column 1. d. Gently release the robot assembly to rest on the parking tab. Model 2 tab Model 1 tab 7 Remove all power supplies from each module.
2 If your current configuration already uses a 9U Expansion Module, disengage the Y-rails so the modules can be safely unstacked. a. From the front of the library, find the Y-rail release mechanism, which is located on the left side of the module. Squeeze the handle of the Y-rail release mechanism, lift it, and release it so that it locks into place. b. From the rear of the library, find the rear Y-rail release mechanism located in the interior of the right side of the module.
3 Remove the rack ears that fasten the module to the rack. 4 Loosen the thumbscrews located at the base of the front and rear of the module.
5 Open the module’s access door and raise the guide pin by pulling it up and turning it slightly, as if it were a screw. Otherwise, the guide pin may scratch the front doors of the module beneath it. 1 1 Guide pin 2 Thumbscrew 2 6 From the front of the library, slide the entire module toward you and lift it off of the module below it. 7 Repeat these steps for each module that you need to remove.
Installing the New 9U Expansion Module 1 Prepare the rack to hold modules, if you plan to install your library in a rack. See Using the Rack-mount Kit to Install a Library in a Rack on page 108 for instructions on installing a rack-mount kit. 2 Remove and replace the cover plates, if appropriate. CAUTION Before removing the 5U Library Control Module’s bottom cover plate, the robot assembly must be parked as described in Step 6 on page 59.
3 Open the 9U Expansion Module’s access door and raise the guide pin by pulling it up and turning it slightly, as if it were a screw. Otherwise, the guide pin may scratch the front doors of the module on which you are stacking it. 1 2 1 Guide pin 2 Thumbscrew 4 Lift the new 9U Expansion Module and, from the front of the library, place it in the desired location.
8 Engage the Y-rails of the new module in your library configuration. Ensure that the Y-rails are properly aligned and the thumbscrews are tightened. 3 2 1 4 1 Front Y-rail 3 Y-rail (this end up) 2 Rear Y-rail 4 Squeeze here to release a. From the front of the library, open the I/E station and access doors of the 9U Expansion Module. b. Squeeze the handle of the Y-rail release mechanism, lift it out of its locked position, and slide it downward as far as it will go.
c. From the back of the library, find the rear Y-rail release mechanism, which is located in the interior of the right side of the module. Squeeze the handle of the Y-rail release mechanism, lift it out of its locked position, and slide it downward as far as it will go. Doing this aligns the Y-rails with the Y-rails of the module beneath it. CAUTION Check to make sure that there is no gap between the top and bottom Y-rails on both the front and back of the library.
Preparing to Use the Library 1 Replace the tape blockers (if required) in the bottom row of the lowest module of the library. The tape blockers block slots in the bottom two rows of the library. You can insert the tape blockers through the open access door. CAUTION Libraries that have a Model 2 robot installed no longer use tape blockers. If your library contains a Model 2 robot, do NOT install tape blockers.
6 Unpark the robot assembly. a. Gently raise the robot assembly so that it no longer rests on the parking tab. CAUTION Support the robot assembly by holding onto the broad metal X-axis base plate. Lifting the robot by the thin metal rod will bend the rod. Lifting the robot by the black plastic picker body can damage the robot. b.
element addresses, and this can affect proper communication to a controlling host. Because of this, you must refresh the configuration of any backup application that manages the library to reflect the adjusted positions. In addition, you may need to reboot the host server(s) or rescan the bus to detect the changes.
Figure 16 Library Configuration Example 1 2 If cleaning slots are configured for automatic, library–initiated cleaning operations, export all affected cleaning media from the elements contained within the module you are removing or replacing. 3 If cleaning slots are affected and all cleaning media has been exported from the module you are removing or replacing, reduce or delete the cleaning slots so that cleaning slots are no longer configured within the module you are removing or replacing.
CAUTION 7 The library will not be able to locate tape cartridges that are removed from one partition and returned to a different partition. The tape cartridges must be returned to the same partition from which they were removed. If a partition references storage slots within the module you are removing or replacing, delete that partition. You can create new partitions after modules have been removed or replaced.
Figure 17 8 Library Configuration Example 2 If a partition references tape drives within the module you are removing or replacing, modify any affected partition by removing the referenced drive elements from the partition. For example, in Figure 16 on page 71, all partitions reference drives in the 9U Library Expansion Modules. In Figure 17 on page 73, Library_c was deleted, as well as its drive references in the 9U Library Expansion Module.
12 Park the robot assembly in the 5U Library Control Module. Before unstacking the library, the robot assembly must be placed in the 5U Library Control Module. a. Open the I/E station and access doors of each module. b. Using your hands, gently lift the robot assembly into the 5U Library Control Module. The robot assembly should glide slowly and with some resistance. CAUTION Support the robot assembly by holding onto the broad metal X-axis base plate.
15 Remove all tape drives from each module that you intend to remove. If you are going to replace the module, label the drives with their locations so you can re-install them in the same locations later. For details, see Adding, Removing, and Replacing Tape Drives on page 127. 16 If the module you are removing or replacing contains FC I/O blades, remove both the FC I/O blades and the accompanying fan blades from the 9U Library Expansion Module.
3 Disengage the Y-rails so the modules can be unstacked safely.
a. From the front of the library, find the Y-rail release mechanism, which is located on the left side of the 5U Library Control Module. Squeeze the handle of the Y-rail release mechanism, lift it, and release it so that it locks into place. b. From the rear of the library, find the rear Y-rail release mechanism located in the interior of the right side of the module. Squeeze the handle of the Y-rail release mechanism, lift it, and release it so that it locks into place.
5 Loosen the thumbscrews located at the base of the front of the module. 1 1 Thumbscrews (behind doors) 6 Loosen the two thumbscrews located at the base of the back of the module. 7 Open the module’s access door and raise the guide pin by pulling it up and turning it slightly, as if it were a screw. Otherwise, the guide pin may scratch the front doors of the module beneath it. 8 From the front of the library, slide the entire module toward you and lift it off of the module below it.
10 Remove and replace the cover plates, if appropriate. CAUTION Before removing the 5U Library Control Module’s bottom cover plate, the robot assembly must be parked as described in Preparing to Remove or Replace a Module on page 70. • If you plan to stack the 5U Library Control Module at the top of the library, and if a 9U Expansion Module will be located below it, remove the 5U Library Control Module’s bottom cover plate and the 9U Expansion Module top plate.
Preparing to Use the New Library Configuration 1 Ensure that the Y-rails are properly aligned and the thumbscrews are tightened.
a. From the front of the library, open the I/E station and access doors of the 9U Expansion Module. Squeeze the handle of the Y-rail release mechanism, lift it out of its locked position, and slide it downward as far as it will go. b. From the back of the library, find the rear Y-rail release mechanism, which is located in the interior of the right side of the module. Squeeze the handle of the Y-rail release mechanism, lift it out of its locked position, and slide it downward as far as it will go.
2 Install the tape blockers (if required) in the bottom row of the lowest module of the new configuration. The tape blockers block slots in the bottom two rows of the library. You can insert the tape blockers through the open access door. CAUTION Libraries that have a Model 2 robot installed no longer use tape blockers. If your library contains a Model 2 robot, do NOT install tape blockers.
b. With your free hand, move the parking tab to the "unparked" position so that it is removed completely from the interior of the module (Model 1 parking tab: swivel the parking tab away from you; Model 2 parking tab: move in a clockwise direction). When replaced correctly, the parking tab will not accidentally swivel into the path of the robot. c. Gently release the robot assembly. It will lower to the bottom module of the library.
Replacing a 5U Library Control Module These instructions explain how to remove a 5U Library Control Module and replace it with a 5U Library Control Module field replaceable unit (FRU). You may need to replace the 5U Library Control Module if its chassis is severely damaged. Typically, however, only certain customer replaceable units (CRUs) or FRUs within the 5U Library Control Module need to be replaced.
3 Disengage the Y-rails so the modules can be safely unstacked. a. From the front of the library, find the Y-rail release mechanism, which is located on the left side of the module. Squeeze the handle of the Y-rail release mechanism, lift it, and release it so that it locks into place. b. From the rear of the library, find the rear Y-rail release mechanism located in the interior of the right side of the module.
5 Loosen the thumbscrews located at the base of the front and rear of the module.
6 Open the module’s access door and raise the guide pin by pulling it up and turning it slightly, as if it were a screw. Otherwise, the guide pin may scratch the front doors of the module beneath it. 1 7 2 1 Guide pin 2 Thumbscrew Slide the entire module toward you and lift it off of the module below it. Replacing the 5U Library Control Module 1 If they are not already removed, remove the tape drives and power supplies from the 5U Library Control Module you are replacing.
3 Remove the LCB from the removed 5U Library Control Module and set it aside. The LCB stores information about the library’s contents and configuration, so you will probably want to install this LCB in the new 5U Library Control Module. For details about removing the LCB, see Removing and Replacing the Library Control Blade and LCB Compact Flash Card on page 102. 4 If the library configuration includes 9U Library Expansion Modules below the 5U Library Control Module, install them in the library now.
9 Engage the Y-rails. Tighten the thumbscrews and lower the guide pin. Doing this aligns the Y-rail with the Y-rail of the module beneath it. a. From the front of the library, open the I/E station and access doors of the 5U Library Control Module. Squeeze the handle of the Y-rail release mechanism, lift it out of its locked position, and slide it downward as far as it will go. 1 1 Y-rail in unlocked, functional position b.
c. Gently release the robot assembly. It will lower to the bottom module of the library.
11 If tape blockers are required, make sure they are installed in the bottom two rows of the library. The tape blockers block slots in the bottom two rows of the library. You can insert the tape blockers through the open access door. CAUTION Libraries that have a Model 2 robot installed no longer use tape blockers. If your library contains a Model 2 robot, do NOT install tape blockers.
8 Import tape cartridges into the correct partitions as needed. 9 Save the library configuration (see Saving the Configuration on page 13). 10 If the host application inventories the location of each tape cartridge in the library, open the host application and reinventory to sync its logical inventory with the physical inventory of the library.
Removing the 9U Expansion Module 1 Before removing the module for replacement, follow the instructions in Preparing to Remove or Replace a Module on page 70. 2 Starting with the topmost module of your library, open the I/E station and access doors of each module. CAUTION 3 Before unstacking the modules, the robot assembly must be parked as described in Preparing to Remove or Replace a Module on page 70. Disengage the Y-rails so the modules can be unstacked safely.
a. From the front of the library, find the Y-rail release mechanism, which is located on the left side of the 5U Library Control Module. Squeeze the handle of the Y-rail release mechanism, lift it, and release it so that it locks into place. 1 1 Y-rail in locked, non-functional position b. From the rear of the library, find the rear Y-rail release mechanism located in the interior of the right side of the module.
1 1 Thumbscrews (behind doors) 6 Loosen the two thumbscrews located at the base of the back of the module. 7 Open the module’s access door and raise the guide pin by pulling it up and turning it slightly, as if it were a screw. Otherwise, the guide pin may scratch the front doors of the module beneath it. 8 From the front of the library, slide the entire module toward you and lift it off of the module below it. 9 Repeat these procedures for each module that you need to remove.
• If you plan to stack the 5U Library Control Module at the top of the library, and if a 9U Library Expansion Module will be located below it, remove the 5U Library Control Module’s bottom cover plate and the 9U Library Expansion Module top plate. • If you plan to stack the 5U Library Control Module between 9U Library Expansion Modules, remove both the top and bottom plates of the 5U Library Control Module.
1 2 1 Guide pin 2 Thumbscrew 4 Lift the new 9U Expansion Module, and from the front of the library, place it in the desired location. 5 Fasten the module to the rack with the rack ears. 6 Secure the two modules together by tightening the two thumbscrews at the base of the front of the module and the two thumbscrews located at the base of the back of the module. Then lower the module’s guide pin (located at the base of the front of the module) by turning it and pushing it down.
8 Engage the Y-rails of each module in your library configuration. Ensure that the Y-rails are properly aligned and the thumbscrews are tightened.
a. From the front of the library, open the I/E station and access doors of the 9U Expansion Module. Squeeze the handle of the Y-rail release mechanism, lift it out of its locked position, and slide it downward as far as it will go. 1 1 Y-rail in unlocked, functional position b. From the back of the library, find the rear Y-rail release mechanism, which is located in the interior of the right side of the module.
b. With your free hand, move the parking tab to the "unparked" position so that it is removed completely from the interior of the module (Model 1 parking tab: swivel the parking tab away from you; Model 2 parking tab: move in a clockwise direction). When replaced correctly, the parking tab will not accidentally swivel into the path of the robot. c. Gently release the robot assembly. It will lower to the bottom module of the library.
10 If required, install the tape blockers in the bottom two rows of the library configuration. The tape blockers block slots in the bottom two rows of the library. You can insert the tape blockers through the open access door. CAUTION Libraries that have a Model 2 robot installed no longer use tape blockers. If your library contains a Model 2 robot, do NOT install tape blockers.
8 Import tape cartridges to the correct partitions as needed. 9 Save the library configuration (see Saving the Configuration on page 13. 10 If the host application inventories the location of each tape cartridge in the library, open the host application and reinventory to sync its logical inventory with the physical inventory of the library.
Figure 18 LCB and Compact Flash Card Compact flash card 6 Insert the new LCB/compact flash card assembly into library using the internal card guides to properly align the assembly with the backplane connector. Be sure that the LCB LEDs are located at the top of the LCB, and that the latch hooks are on the right side of the LCB. When sliding the new LCB into the slot, there should be no resistance. CAUTION Do not force the LCB into the slot or damage may occur.
CAUTION From this point forward until the process is complete, do NOT remove power from the library! Doing so may cause failure and cause LCB to become unusable. When initialization is complete, the screen will display the “Upgrade Notification: Compact Flash Replacement” screen shown below. 10 Click OK. The login screen appears. 11 Enter the following default user name and password: • User name: admin • Password: password 12 Press OK. The Enable IPv6 screen appears.
15 Accept the default settings by pressing Apply, or make any changes to the network settings, and then press Apply. The progress window displays a “Success” message when complete. 16 Press Close. The next screen lists one or more IP addresses assigned to the library. 17 Write down the IP addresses. You will need them to log in from your Web browser. 18 Click Close. The system logs you out and you return to the login screen.
The library operator panel may display the following message; or it may blank out or change multiple times during the firmware upgrade process. 23 When the firmware upgrade is complete, the login screen appears on the operator panel. 24 Enter the following default user name and password: • User name: admin • Password: password 25 Press OK. The Setup Wizard screen appears. Note At this point the Scalar i500 Library is set up with factory default settings.
Required tools: None 1 Save the library configuration. 2 Locate the vacant power supply slot and remove the cover plate. Save the cover plate in case the redundant power supply needs to be removed at a later date. 3 Insert the new power supply into the vacant slot. When inserting the power supply, make sure that you insert it correctly, with its on/off switch located at the bottom of the supply, below the handle. The power supply must be level to slide in smoothly.
7 Remove the power supply by gripping the power supply handle and pulling it toward you. 8 Insert the new power supply into the vacant power supply slot. When inserting the power supply, make sure that you insert it correctly, with its on/off switch located at the bottom of the supply, below the handle. The power supply must be level to slide in smoothly. 9 Tighten the power supply’s thumbscrews to secure the power supply to the library module. 10 Reconnect the power supply’s power cord.
The rack-mount kit cannot be used with every type of rack. Racks with threaded rails or unique hole spacing, for example, may not support the rackmount kit. In addition, the rack must have rail spacing (front to rear) of between 605 mm (23.8 in.) and 770 mm (30.3 in.). Note Rack-mount Kit Contents You only need one rack-mount kit per library. The rack-mount kit allows you to secure the bottom module in the rack. It includes rack ears for additional security.
Table 7 Rack-mount Kit Contents Component Description Quantity Rack ear, right — Holds the modules in the rack 1 Rack shelf, left — Secures the modules in the rack 1 Rack shelf, right— Secures the modules in the rack 1 Rack Ear Kit Contents You need one rack ear kit for each module except the bottom module. Each rack ear kit contains the supplies to install right and left rack ears on one module.
Table 8 Rack Ear Kit Contents Component Description Quantity Required Nut clip — Used in racks with square holes 4 Cage nut — Used in racks with round holes 4 M5 thumbscrew — Secures the rack ears 4 Rack ear, left — Holds the modules in the rack 1 Rack ear, right — Holds the modules in the rack 1 PowerVault ML6000 Maintenance Guide 111
Preparing Rack-mount Kit for Installation Required tools: None 1 Before beginning installation, verify the contents of the rack-mount kit (see Table 7 on page 109) and the rack ear kit (see Table 8 on page 111). • You only need one rack-mount kit per library. The rack-mount kit allows you to secure the bottom module in the rack. It includes rack ears for additional security. • You need one rack ear kit for each additional module.
2 Place a ferrule on the end of each stud, and screw it on completely. The larger side of the ferrule should face the rack shelf, and the tapered end should face out. Be sure to use the proper size ferrule, as described in Preparing Rack-mount Kit for Installation on page 112. 2 1 3 1 Ferrule 2 Stud Install the rack-mount shelves into the rack so that they are level with one another. a. Position the shelf to the appropriate side of the rack (right or left) and align the shelf at the desired height.
d. Next, install the shelf’s front studs in the rack’s front mounting holes. e. If the studs do not reach the mounting holes, pull the front of the shelf toward you to extend it to the necessary length. Hold the base of the shelf with one hand, and pull the extensible part of the shelf with your other hand. Note Extending the shelves can be difficult, but they are designed to be resized by hand. Do not use tools to resize the shelves, and never take them apart. f.
WARNING WITHOUT TAPE DRIVES, TAPE CARTRIDGES, OR POWER SUPPLIES, A 5U LIBRARY CONTROL MODULE WEIGHS APPROXIMATELY 60 LBS (27.2 KG). A 9U EXPANSION MODULE, WITHOUT TAPE DRIVES, TAPE CARTRIDGES, OR POWER SUPPLIES, EXCEEDS 65 LBS (29.5 KG). TO AVOID SERIOUS INJURY, AT LEAST TWO PEOPLE ARE REQUIRED TO SAFELY LIFT THE MODULES INTO POSITION.
Installing the Bottom Module in the Rack Required parts: Rack ears, M5 thumbscrews Explanation of parts: Each rack ear contains two elongated holes, enabling you to fasten it to the rack (using the M5 thumbscrews) in the most accessible mounting holes. 1 Place the desired module (whichever module you want to be the bottom module of the library) onto the rack-mount shelves. From the front of the rack, lift the module onto the shelf and gently slide it into the rack.
b. Using two M5 thumbscrews, fasten the rack ear to the rack. The thumbscrews should fasten completely and evenly. 4 Install the left rack ear. a. With the I/E station door open, open the left door (the access door) of the module and locate the slot in the lower left corner of the module. (The flexible door hinge allows the door to be pulled away from the module, providing access to the slot.) Note You may need to pull the door toward you to access the slot.
b. Install the left rack ear in the same manner as the right rack ear. c. Using two M5 thumbscrews, fasten the rack ear to the rack. The thumbscrews should fasten completely and evenly. 5 If you are only installing one module (a control module), unpark the robot assembly now. If you are installing more modules, proceed to the next step and do not unpark the robot assembly yet. To unpark the robot assembly: a. Gently raise the robot assembly so that it no longer rests on the parking tab.
c. Gently release the robot assembly. It will lower to the bottom module of the library. Model 2 tab Model 1 tab 6 Close the module’s doors. 7 Install the remaining modules of your library (if any), following the instructions in Installing Additional Modules Into the Rack on page 119. 8 Reinstall the tape drives, power supplies, and tape cartridges in the library. 9 Cable your library as necessary, following the instructions provided in Cabling the Library on page 22. 10 Power on the library.
Note • Consider using the following method to determine where to install the nut clips (or cage nuts), rather than adding the module to the rack first. If you add the module to the rack first, installing the nut clips (or cage nuts) can be difficult because rack space has become restricted.
c. Open the module’s access door and raise the guide pin by pulling it up and turning it slightly, as if it were a screw. Otherwise, the guide pin may scratch the front doors of the module on which you are stacking it. 1 1 Guide pin 2 Thumbscrew 2 5 Lift the module, align it so that it is parallel with the module below it, and slide it into place. 6 Lower the module’s guide pin by turning it and pushing it down.
7 Secure the module to the module beneath it by tightening the thumbscrews located at the base of the front and back of the module. Press down the thumbscrew, and then tighten it.
8 Install the right rack ear. At the front of the library: a. Open the I/E station door. At the lower right corner of the module is a vertical slot. Insert the hinge of the right rack ear into the slot, and then position the holes of the rack ear flush with the rack rail. 1 1 Hinge of rack ears b. Using two M5 thumbscrews, fasten the rack ear to the rack. The thumbscrews should thread through the nut clips (or cage nuts) and fasten completely and evenly.
9 Install the left rack ear. a. With the I/E station door open, open the left door (the access door) of the module and pull the door toward you to access the slot located in the lower left corner of the module. (The flexible door hinge allows the door to be pulled away from the module, providing access to the slot.) Note You may need to pull the door toward you to access the slot. b. Install the left rack ear in the same manner as the right rack ear. c.
10 If the module you are installing is an expansion module, engage the Y-rails of the new module in your library configuration. Ensure that the Y-rails are properly aligned, and the thumbscrews are tightened.
a. From the front of the library, open the I/E station and access doors of the 9U Expansion Module. Squeeze the handle of the Y-rail release mechanism, lift it out of its locked position, and slide it downward as far as it will go. b. From the back of the library, find the rear Y-rail release mechanism, which is located in the interior of the right side of the module. Squeeze the handle of the Y-rail release mechanism, lift it out of its locked position, and slide it downward as far as it will go.
Adding, Removing, and Replacing Tape Drives The tape drive enables you to connect the library to servers within your storage area network (SAN). If you are installing multiple tape drives with the library powered on, follow the special instructions in the note in Step 3 below. Note Adding a Tape Drive These instructions explain how to add a tape drive to your library. You can add a tape drive while the library is powered on. Required tools: None 1 Save the library configuration.
10 Add the new tape drive to an appropriate partition. You cannot use the tape drive until it is assigned to a partition. 11 If necessary, upgrade tape drive firmware. The library can use the tape drive immediately after the firmware is upgraded. For information on updating firmware, see the Dell PowerVault ML6000 Tape Library User’s Guide.
Removing and Replacing a Tape Drive These instructions explain how to remove a tape drive and replace it with a new one. You may need to replace a tape drive if you are experiencing problems with one that is currently in use. You can remove a tape drive while the library is powered on. However, do not remove a tape drive that is currently in use. The new tape drive replaces the old tape drive in the partition.
13 Take the tape drive online. a. From the Operations menu, select Drive > Change Mode. The Change Drive Mode screen appears. b. Locate the tape drive that you want to take online. c. In the New column, click Offline to change the mode to Online. 14 Check the tape drive’s LEDs to make sure that the drive functions correctly (see Tape Drive LEDs on page 430). If the blue or amber LEDs stays on solid, reseat the tape drive. 15 If necessary, upgrade tape drive firmware.
Figure 19 FC I/O Blade and Fan Blade Bays in Expansion Module 3 1 2 1 FC I/O blade 2 Fan blade 3 Expansion module Read This First: Complete Installation Steps When installing an FC I/O blade, you must follow the installation steps in the order shown below, or communication with the FC I/O blade and tape drives in the library will not work properly.
CAUTION 4 If the Ethernet cable between the LCB and EM is not connected when power is applied to the blade, the blade will hang in the "Booting" state. • If the I/O blade is installed in the bottom bay of the expansion module, connect one end of an Ethernet cable to the Ethernet port labeled LOWER in the lower right corner of the expansion module. Connect the other end of the cable to a port in the Ethernet hub on the LCB.
a. From the operator panel or Web client, select Setup > I/O Blades > FC I/O Blade Control and enable host mapping. b. From the operator panel or Web client, select Setup > I/O Blades > Host Mapping. 12 Configure host port failover on the FC I/O blade (optional). From the Web client, select Setup > I/O Blades > Host Port Failover. To enable host port failover, you must configure target ports 1 and 2 on the I/O blade as point-to-point connections (Setup > I/O Blades > Port Configuration).
Adding an FC I/O Blade These instructions explain how to add an FC I/O blade to your library. You can add an FC I/O blade while the library is powered on. Required tools: None 1 Access the back of the expansion module. Note The recommended order of installing the FC I/O blade and fan blade in an expansion module is starting from the bottom bay and moving up. 2 Remove the cover plate from the appropriate bay. 3 Press up and out to open the latch hooks on each side of the I/O blade.
Note 6 The LEDs for the FC I/O blade are on the bottom of the blade when the blade is correctly installed in the expansion module. When you are ready to cable the blade, remove the necessary number of the black rubber protective covers from the ports on the FC I/O blades. 3 2 1 4 7 1 Latch hooks, locked 3 Cover plate on empty bay 2 FC I/O blade 4 FC I/O blade LEDs Make sure that cover plates are installed over any unused bays in the expansion module.
8 Cable the library as described in Cabling Libraries with Fibre Channel Tape Drives Connected to Fibre Channel I/O Blades on page 34. 9 Save the library configuration. See Saving and Restoring the Configuration on page 12. Removing an FC I/O Blade These instructions explain how to remove an FC I/O blade from your library. You can remove an FC I/O blade while the library is powered on. Required tools: None 1 Remove the FC I/O blade from the system view.
2 Access the back of the expansion module. 3 If you have not already done so, remove the old FC I/O blade, following the directions in Removing an FC I/O Blade on page 136. 4 Press up and out to open the latch hooks on each side of the replacement FC I/O blade. 5 Carefully align the FC I/O blade with the guide slots in the bay. The status LEDs must be at the bottom. CAUTION 6 Do not force the blade into the bay. This can cause the pins to bend.
1 Access the back of the expansion module. 2 Remove the cover plate from the bay to the right of the bay that holds the FC I/O blade. The recommended order of installing the FC I/O blade and fan blade in an expansion module is starting from the bottom two bays and moving up. Note 3 Press up and out to open the latch hooks on each side of the fan blade. The LED must be at the bottom of the blade.
Removing an FC I/O Fan Blade These instructions explain how to remove a fan blade from your library. You can remove an I/O fan blade while the library is powered on. CAUTION Do not permanently remove an I/O fan blade unless you also permanently remove the FC I/O blade to which it is associated. Required tools: None 1 Access the back of the expansion module containing the I/O fan blade. 2 Lift the latch hooks out of the locked position and push them up.
Preparing the Library for Moving or Shipping Before you move or ship your library, follow these steps: CAUTION CAUTION When moving the library: You must install the orange robot restraint assembly to protect the robot against damage. It is recommended that you use the original shipping carton and packaging materials to further protect your library. When shipping the library: Use the shipping carton, packaging materials, and the orange robot restraint assembly that originally came with the library.
General Service and Replacing FRUs When servicing the Dell PowerVault ML6000, test the library both before and after you service it. Test the library before you service it to assess the overall health of the library. Test the library after you service it to ensure that the library is fully functional and that it works as expected. Become familiar with the contents of this manual and the Dell PowerVault ML6000 Tape Library User’s Guide, and follow the guidelines provided in this chapter, as necessary.
Table 9 Library Components: Required Library State (Continued) Part Required Library Status I/O Fan Blades On/Normal I/E Station Lock Assembly Power off I/E Station Slide Assembly Power off I/E Station Safety Doors Power off Operator Panel (LCD Front Panel Display) Power off Picker Assembly Power off Y-Carriage Assembly Power off Y-Motor Power off Cable Spool Power off Required Tools Installing, adding, removing, and replacing customer replaceable units (CRUs) and field replaceable uni
WITHOUT TAPE DRIVES, TAPE CARTRIDGES, OR POWER SUPPLIES, A 5U LIBRARY CONTROL MODULE WEIGHS APPROXIMATELY 60 LBS (27.2 KG). A 9U LIBRARY EXPANSION MODULE, WITHOUT TAPE DRIVES, TAPE CARTRIDGES, OR POWER SUPPLIES, EXCEEDS 65 LBS (29.5 KG). WARNING TO AVOID SERIOUS INJURY, AT LEAST TWO PEOPLE ARE REQUIRED TO SAFELY LIFT THE MODULES INTO POSITION. Servicing a library typically includes the following steps: 1 Use the Web client when servicing the library.
Note IVT is optimized for library firmware versions 520G and above and libraries built after July 1, 2008 (serial numbers with last four digits 8602 and above). • If your library was built on or before July 1, 2008, and you are running firmware version 520G or later, you will not be able to run the IVT test, even though the selection is available.
Table 10 CRUs and FRUs Part Name CRU/FRU Reference Information 5U Library Control Module CRU Installing a Stand-Alone 5U Library Control Module on page 46 Replacing a 5U Library Control Module on page 84 9U Expansion Module CRU Installing a New Multi-Module Library Configuration on page 47 Adding 9U Expansion Modules to an Existing Library on page 56 Permanently Removing 9U Expansion Modules From an Existing Library on page 75 Replacing a 9U Expansion Module on page 92 Cable Spool FRU Removing
Table 10 CRUs and FRUs (Continued) Part Name CRU/FRU Reference Information Robot Assembly (Model 2) (includes Model 2 Picker Assembly, Y-Carriage Assembly, and Robot Controller Board) FRU Removing and Replacing the Robot Assembly on page 164 Tape Drive CRU Adding, Removing, and Replacing Tape Drives on page 127 Y-Carriage Assembly (Model 1) FRU Removing and Replacing the Model 1 Y-Carriage Assembly on page 179 Removing and Replacing Front Bezels The front bezels are the design panels on the fr
6 Secure the new front bezels to the I/E station. Align the holes with the bolts. Hold the I/E station slide assembly in place with one hand. Using your other hand, hang the door on the bolts and push the I/E station door directly down to secure the door on the bolts. 7 Using the screwdriver, tighten the screw (which you removed earlier) to the back of the I/E station door. 8 Replace the tape cartridges into the same locations that you removed them from. 9 Close the I/E station door.
5 Secure the new front bezels to the access door. Align the screwholes. Using the screwdriver, tighten all screws to the back of the access door. 6 Reinstall the operator panel. For details, see Removing and Replacing the Operator Panel (LCD) on page 162. 7 Close the access door. 8 Close the I/E station door. 9 Power on the library.
4 Remove all power supplies from the affected module and set aside. 5 Remove any cover plates from empty power supply slots and set aside. 6 Using a socket wrench or Torx screwdriver, reach through the power supply opening and remove the two screws that attach the fuse cover to the DSIB board, removing the fuse cover. If it is not possible to access the screws, you may need to remove the library side cover panel as well.
Figure 21 9 DSIB Fuse Location, Expansion Module Reattach the fuse cover to the DSIB board by using a screwdriver to tighten the cover’s two screws. 10 Replace the side cover panel of the library, if necessary. 11 Replace all power supplies and cover plate(s) you removed previously, and reconnect all power supply cord(s). 12 Turn on all power supplies in the module in which you replaced the drive fuse. 13 Power on the library using the front power switch.
1 Take all affected partitions offline. For details about taking partitions offline, see Taking the Library Online/Offline on page 13. 2 Open the I/E station and access doors of the modules. 3 Remove the I/E station slide assembly. See Removing and Replacing the I/E Station Slide Assembly on page 151. 4 Remove the mounting screw that attaches the lock assembly to the I/E station, and set it aside. The mounting screw is located at the front of the module, near the I/E station door.
Removing and Replacing the I/E Station Slide Assembly (5U Library Control Module) These instructions explain how to remove an I/E station slide assembly from a 5U Library Control Module and replace it with a new I/E station slide assembly. You may also need to replace an I/E station slide assembly if there are problems with the current one. Required tools: None 1 Take the affected partitions offline. 2 Remove the right-hand front bezel, which is attached to the I/E station.
Slide the I/E station toward you as far as it will go. Then reach through the access door, and using your fingers, lift the silver pin that is located above the slide assembly. Hold up the upper pin while you pull the upper slide out a little. Then lift the lower pin to pull the I/E station slide assembly entirely out of the 9U Expansion Module. 5 Remove the tape magazines from the I/E station slide assembly.
Removing and Replacing the I/E Station Removing the I/E Station 1 Take the affected partitions offline. For details about taking partitions offline, see Taking the Library Online/Offline on page 13. 2 Open the I/E station and access doors of the 5U Library Control Module. 3 Slide the I/E station toward you as far as it will go. Then reach through the access door and push up on the silver roller located above the slide assembly.
Removing and Replacing the I/E Safety Doors The I/E safety doors provide a barrier to the inside of the library through the I/E station when the I/E station door is open. Removing and Replacing the I/E Safety Door from a 5U Library Control Module The I/E safety door assembly for the 5U Library Control Module consists of the following parts: • Plastic door • Spring Required tools: None 1 Power off the library by pressing the power button on the front panel.
3 Unhook the front spring wire from the tab on upper left of the safety door. Front spring wire Tab 4 Remove the right pivot pin from the right pivot hole by pushing the tab to the left. (The tab is located on the upper right of the safety door.).
5 Remove the left pivot pin from the left pivot hole by pushing the flexible piece of the safety door just beneath the left pivot pin toward the right. Front spring wire Press here Left pivot pin 6 Remove the safety door from the library. 7 To replace the safety door, place the spring on the left pivot pin, and perform the above steps in the reverse order. When installing the safety door, position the spring as shown below.
8 Replace the I/E station (see Replacing the I/E Station on page 154). 9 Power on the library. Removing and Replacing the I/E Station Safety Door from a 9U Library Expansion Module The I/E safety door assembly in a 9U Library Expansion Module consists of the following parts: • Top door • Bottom door • Spring • Plastic link that connects the two doors Note In the most recent version of the library, only the bottom safety door contains a spring.
3 On the top door, remove the right pivot pin from the right pivot hole by pushing the tab to the left. (The tab is located on the upper right of the safety door.) Right pivot hole Right pivot pin Tab 4 On the top door, remove the left pivot pin from the left pivot hole by pushing the flexible piece of the safety door just beneath the left pivot pin toward the right. Note If the top door has a spring, remove it as described in steps Step 6 and Step 7 on page 160.
Press here Left pivot pin 5 Gently set the top door down inside the library, taking care not to damage the plastic link that connects the two doors. 6 On the bottom door, unhook the front spring wire from the tab (see Figure 22). 7 Unhook the rear spring wire from the notch in the frame (see Figure 22).
8 On the bottom door, remove the right pivot pin from the right pivot hole by pushing the tab to the left. (The tab is located on the upper right of the safety door.) Right pivot hole Right pivot pin Tab 9 On the bottom door, remove the left pivot pin from the left pivot hole by pushing the flexible piece of the safety door just beneath the left pivot pin toward the right.
11 Build the new safety door assembly to match the one you removed, by snapping the link into position on the left side of each door. Place the spring on the left pivot pin of the bottom door (or whichever pin it was on originally). If your library configuration used two springs, reuse one of the springs from the old door assembly. 12 Install the new safety door assembly by following the instructions above in reverse. Install the bottom door first. When installing, position the spring as shown below.
4 Using your hands, remove the black cover plate on the back of the access door by squeezing it slightly on both sides and pulling it toward you. Set it aside. 5 Remove the four cables that are attached to the operator panel. 6 Using the screwdriver, remove the two screws that secure the operator panel to the access door. CAUTION When removing the final screw, hold the operator panel to ensure it doesn’t fall and become damaged. 7 Remove the operator panel and replace it with the new one.
10 Replace the black cover that you removed earlier, and using your thumb, push the black push-pin to secure the cover to the access door. 11 Close the access and I/E station doors. 12 Power on the library. 13 If the library does not power on using the front power button, verify that the cables on the LCD are properly seated. Removing and Replacing the Robot Assembly As of November 2008, the robot assembly was changed.
How to Determine Which Robot Your Library Contains Physical Indicators • 5U Library Control Module chassis part number, visible on the label on the lower rear center of the 5U Library Control Module: • The part number of the 5U Library Control Module chassis that contains Model 1 robots is 800389-xx. • The part number of the 5U Library Control Module chassis that contains Model 2 robots is 800534-xx.
Required tools: 1 • Phillips #2 screwdriver, for removing and replacing the top cover plate • T10 TORX screwdriver, for loosening and tightening the thumbscrew that attaches the cable spool clip to the robot assembly Power off the library. When the library is powered off, the robot assembly slowly falls to rest in the bottom module of the library. 2 Park the robot assembly in the 5U Library Control Module. If the library is a single 5U Library Control Module, skip this step. a.
You can skip this step if: Note • There are no 9U Expansion Modules stacked on the 5U Library Control Module, and • There are 12 inches of clearance above the 5U Library Control Module. a. Before removing the 5U Library Control Module, you must first remove all 9U Expansion Modules (if any) above the 5U Library Control Module. See Permanently Removing 9U Expansion Modules From an Existing Library on page 75.
Note 4 168 On newer versions of the top cover, the screws are retained in the cover. Partially loosen all screws before completely loosening any one screw. Loosening one screw completely while the others are tight can cause the retaining clip of the screw being loosened to come off. In older versions of the top cover, remove the screws and set aside. If the I/E station and access doors on the 5U Library Control Module are not open, open them now. This makes it easier to access the robot.
5 Carefully grip the picker and pull it toward the front of the library. 6 Grip the robot in the center of the tray. 7 Carefully lift the robot out of the 5U Library Control Module and place it at an angle on top of the 5U Library Control Module. Be careful not to pinch the cable spool flex circuit.
8 Unscrew the captive thumbscrew that attaches the cable spool to the robot assembly, and pull the cable spool flex circuit off the assembly. Thumbscrew 9 Lay the cable spool circuit across the library so that it rests on the edge. (This keeps it from falling inside.) 10 Perform any needed replacement or repairs, following the instructions in the appropriate sections of this manual. Then proceed to Installing the Model 1 and Model 2 Robot Assemblies in the Library on page 171.
Installing the Model 1 and Model 2 Robot Assemblies in the Library This instruction covers both the Model 1 and the Model 2 robots. Differences are noted where they exist. If a process step is the same for both robots, a figure may contain only the Model 1 robot or component, but the action it illustrates is still correct.
a. Lift the robot from the center of the tray and hold it at a 30-degree angle to the 5U Library Control Module. Insert the front and rear lower guide rollers into the gear rack on the Y-rail, then lower the robot slightly until both the front and rear gears make contact with the gear rack. Note It is very important to hold the robot at a 30-degree angle until both the front and rear gears contact the gear rack on the Y-rail.
b. Rotate the robot so that it is level with the library. Do not allow either the front or rear lower guide rollers to exit the gear rack on the Y-rail. As you rotate the robot into the level position, the gears will rotate and engage in the gear rack.
4 Model 2 Robot Only - Placing in Library — Follow this step for the Model 2 robot only: a. Hold the robot with both hands. Keeping the robot level, insert the front and rear lower guide rollers into the gear rack on the Y-rail, then lower the robot slightly until both the front and rear gears make contact with the Y-gear rack. Do not allow the front and rear rollers to exit the gear rack. Exert slight pressure on the robot toward the left side of the library.
5 While supporting the center of the robot tray, slowly lower the robot until the top of the Y-climber front shelf mount is even with the front gear rack on the Y-rail. You may need to exert slight downward pressure on the robot to engage the gears in the gear rack and begin lowering the robot. While continuing to hold the robot level, verify that the Y climber rear shelf mount is level with the rear gear rack on the Y-rail. Check both places indicated in the figure below.
b. With your free hand, move the parking tab to the "unparked" position so that it is removed completely from the interior of the module (Model 1 parking tab: swivel the parking tab away from you; Model 2 parking tab: move in a clockwise direction). When replaced correctly, the parking tab will not accidentally swivel into the path of the robot. c. Gently release the robot assembly. It will lower to the bottom module of the library.
Required tools: T10 Torx screwdriver, to loosen the picker assembly thumbscrews 1 Power off the library. When the library is powered off, the robot assembly slowly falls to rest in the bottom module of the library. You can service the picker assembly from this bottom module. 2 Open the bottom module’s I/E station and access doors. 3 Reach inside the access door and rotate the picker so you can access the X-axis flex cable, which is located to the left of the picker.
5 Using the T10 Torx screwdriver, loosen the thumbscrews located at the front and back of the picker assembly. You may need to slide the picker to access the thumbscrews. 6 Lift the picker assembly up and out of the 5U Library Control Module, through the access door. You will need to turn it on its side to remove it from the access door. 7 Replace the picker assembly with the new one.
CAUTION The X-axis flex cable connection is necessary to provide the poweroff braking feature to the robot assembly. After you finish installing the picker and connecting the cable, test the installation. To do this, support the robot assembly under the broad metal X-axis base plate and lift the assembly. (Do NOT lift by the thin metal rod or the black plastic picker body.) You should feel resistance as you lift the robot assembly.
2 Separate the robot into the Y-carriage assembly and picker assembly. For details, see Removing and Replacing the Model 1 Picker Assembly from the Y-Carriage Assembly Inside the Library on page 176. (The instructions for removal are the same whether inside or outside of the library.) Model 1 robot 3 Reassemble the new Y-carriage assembly and the picker assembly outside of the module.
Removing and Replacing the Cable Spool The cable spool and Y-carriage assembly enable the picker to move up and down the span of the library, from one module to another. The cable spool is housed in the 5U Library Control Module. To remove the cable spool, you must also remove the Y-carriage assembly. These instructions explain how to remove the cable spool and replace it with a new one. You may need to replace the cable spool if there are problems with the current one.
d. Gently release the robot assembly to rest on the parking tab. Model 2 tab Model 1 tab 3 Optional: Unstack the 5U Library Control Module from the library, following the steps below: Note Unstacking the control module is not required, but may be helpful if the library is tall or if there is not enough room above the control module to remove the top cover and the robot.
a. Remove the power supplies from all modules you are removing. For details, see Removing and Replacing a Power Supply on page 107. b. Remove the tape drives from all modules you are removing. For details, see Removing and Replacing a Tape Drive on page 129. c. Remove the cartridges from all modules you are removing. CAUTION Tape cartridges are assigned to partitions.
4 If the 5U Library Control Module’s top cover plate is still in place, remove it now. Using the Phillips screwdriver, remove the screws from the top cover plate and set the plate and screws aside. 5 Optional: Using the T10 TORX screwdriver, remove the side cover panel on the left side of the control module. Note 184 Removing the side cover panel is not required, but doing so makes it easier to remove the cable spool.
Removing the Cable Spool 1 While holding the picker securely in your hand, reach inside the 5U Library Control Module and remove the cable spool clip from the Y-carriage assembly. Unscrew the thumbscrew that attaches the cable spool to the Y-carriage assembly, let the picker drop down, and pull the cable spool clip off of the assembly. Note 2 The figure below shows the Model 1 robot assembly and cable spool.
4 Using the T10 TORX screwdriver, loosen the screw that secures the cable spool to the chassis. Note 5 The external appearance of the cable spool on your library may differ slightly from the one shown in the figure below. However, the fit, function, and location of the screw and cable are the same. Remove the cable spool. a. Disengage the cable spool from the side of the module. b. Remove the zip tie that secures the cable spool’s cables to the chassis. c.
Replacing the Cable Spool 1 Make sure that all cables are out of the way, and thread the cable spool cable through the oval hole in the chassis. Insert the cable spool’s studs into the side of the module. Note The external appearance of the cable spool on your library may differ slightly from the one shown in the figure below. However, the fit, function, and location of the studs, screw, and cable are the same. 2 Tighten the screw (which you loosened earlier) to secure the cable spool into place.
Preparing to use the Library 1 Replace the top plate and left-side cover panel on the chassis, if you removed them earlier. 2 Replace the 5U Library Control Module to the desired location in the library, if you removed it earlier. For details about stacking and installing in a rack, see Replacing the 5U Library Control Module on page 87 (ignore instructions about replacing the LCB and unparking the robot). 3 Restack the remaining 9U Expansion Modules of the library as necessary.
Removing and Replacing Columns The column is the black plastic tray composed of tape cartridge storage slots. You will generally only need to remove and replace columns in conjunction with removing and replacing the cable spool (see Removing and Replacing the Cable Spool on page 181). In that case, the library top cover will be removed, and you will be removing and replacing the columns on the left side of the 5U Library Control Module.
10 Close the access doors. 11 Power on the library and wait for it to initialize. Fiducial Placement on a Column The fiducial is a removable white plastic part that snaps on to the column in a specific location. The robot scans the fiducials during initialization and other move operations so that it "knows" where tape cartridges belong. If there is a problem with a fiducial, you may need to replace the fiducial.
Figure 24 5U Control Module Fiducial Location Figure 25 9U Expansion Module Fiducial Location PowerVault ML6000 Maintenance Guide 191
3 See Figure 26 for the locations of the columns in a 5U Library Control Module. See Figure 27 for the locations of the columns in a 9U Library Expansion Module.
Troubleshooting the Tape Library This chapter covers the following topics • How the Library Reports Problems • Working With RAS Tickets • RAS Ticket Error Codes • Diagnostic Resolutions • Remove and Replace Resolutions • Interpreting LEDs • Interpreting "Library Not Ready" Messages How the Library Reports Problems The ML6000 uses advanced problem detection, reporting, and notification technology to alert customers of problems as soon as they occur.
Viewing RAS Tickets You can view RAS tickets by choosing All RAS Tickets from the Tools menu. You can also click the Subsystem Status buttons at the bottom of the graphical user interface home page to view all RAS tickets for the subsystem you choose (Library, Drives, or Media). RAS tickets are displayed in the order in which they were created, starting with the most recent. Click a column heading to sort the rows by that heading.
T000 T000 - Tape Cartridge Stuck in Picker, Motion OK Description GUI Description: The library detected an initialization problem. Explanation: Library firmware detected that the System Interface Component (SIC) is stuck in an initialization sequence and cannot continue. The library may need to be rebooted or power-cycled to recover from the initialization sequence issue that prevents the library from initializing.
T001 T001 - Tape Cartridge Stuck in Picker, Motion OK Description GUI Description: A tape is stranded in the Picker Assembly and must be removed to continue operations. Explanation: The robot is not logically expecting to see a tape cartridge in the picker, but the tape cartridge presence sensor indicates otherwise. The tape cartridge cannot legitimately be returned to a home slot, nor can it be placed in a destination slot.
T002 T002 - Put Operation Failed, Final Cartridge Position Unknown, Motion OK Description GUI Description: The robot failed to place a tape cartridge and cartridge recovery is required. Explanation: The library cannot successfully put a tape cartridge into a drive, storage slot, or I/E station and the final “resting place” of the tape cartridge is unknown. There are no additional recovery logic paths to be exercised. Fundamental servo control seems OK.
T003 T003 - Get Operation Failed, Final Cartridge Position Unknown, Motion OK Description GUI Description: The robot failed to pick a tape cartridge, and cartridge recovery is required. Explanation: The library cannot successfully get a tape cartridge from a drive, storage or I/E location. The final “resting place” of the tape cartridge is unknown. There are no additional related recovery logic paths. Fundamental servo control appears to be OK.
T004 T004 - Put Operation Failed, Tape Back In Source Location, Motion OK Description GUI Description: The robot failed to place a tape cartridge to a destination slot but recovered the cartridge to an alternate location. Explanation: The library cannot successfully put a tape cartridge into the intended target tape drive, storage slot, or I/E station location. The library has successfully returned the tape cartridge to the source location. Fundamental servo control appears to be OK.
T005 T005 - X, Y, Theta Motion Profile Failure, Tape in Picker, Motion NOT OK Description GUI Description: The robot failed to move a tape cartridge due to an axis motion problem. Explanation: An X, Y, Theta (θ) motion failure occurred that cannot be considered a complete obstruction. This problem only occurs during a move and NOT a get or put. Because the tape cartridge is in the picker, tape cartridge recovery must be a part of the resolution strategy.
T006 T006 - X, Y, Theta Motion Profile Failure, No Tape In Picker, Motion NOT OK Description GUI Description: The robot failed to move due to an axis motion problem. Explanation: An unrecoverable motion failure occurs at an operational point where a tape cartridge is not in the picker. Because the tape cartridge is not in the picker, tape cartridge recovery is not necessary as part of the resolution to this issue. This cause specifically excludes any Z-axis motion failures.
T007 T007 - X, Y, Theta Motion Obstruction, Motion OK Description GUI Description: The robot is unable to properly move due to an obstruction in its motion path. Explanation: A complete physical obstruction exists in a motion path that precludes repeated attempts to move beyond a certain point in the range of motion. Servo control appears normal, but a move profile cannot be completed. The tape cartridge may have been returned to a home slot.
T008 T008 - Cannot Home, Motion OK Description GUI Description: The robot can move, but cannot establish its home position correctly. Explanation: Robot motion and servo control appear normal, but home sensors do not transition when the robot is moved through prescribed search distances and times.
T008 - Cannot Home, Motion OK Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts. Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time.
T009 T009 - Drive Load Unsuccessful, Motion OK Description GUI Description: An attempted drive load failed, but robotic motion appeared normal. Explanation: The robot has successfully completed all motion profiles associated with putting to a tape drive, but the tape drive reports that the tape cartridge did not load. Detection Scenarios While checking the status of a tape drive after a put motion profile to the tape drive is completed, the tape drive does not report back a loaded state.
T010 T010- Drive Unload Failed Description GUI Description: A drive failed to unload/eject a tape cartridge, preventing the robot from picking and moving the cartridge. Explanation: The library is expecting the tape drive to achieve an unloaded state, but the tape drive does not succeed and reported an error when unloading/ejecting the tape cartridge for picker access.
T011 T011- Drive Over Eject Condition Description GUI Description: A drive over-ejected a tape cartridge into the robot's motion path. Explanation: The library is about to perform a get from a tape drive and checks the tape drive status to determine if the tape cartridge is ejected. LTO tape drives have demonstrated a specific failure mode where they eject a tape cartridge in an abnormal manner.
T012 T012- Drive Unload Control Prevented Description GUI Description: A host issued a SCSI Prevent/Allow Media Removal command that is preventing the drive from unloading a tape cartridge. Explanation: The library needs to issue a command to the drive (such as unload) but cannot perform the operation, because the host issued a Prevent/ Allow Medium Removal SCSI command, preventing media removal.
T013 T013- Invalid Library SN Label, Library Cannot Initialize Description GUI Description: A library module serial number label cannot be read, preventing the library from proper initialization and operation. Explanation: The library logic learns the serial number of the system by reading an internal serial number label. This is done at first bootup from a “cleared to ship” condition to establish the serial number.
T013- Invalid Library SN Label, Library Cannot Initialize Service Resolution Steps 1 Perform DR027 - Resolve Unknown Library SN Label on page 379. 2 Use the Details option in the RAS ticket to identify which label is unreadable. Open the main door and inspect the label for any bubbling, fading, or damage. If the label is damaged, there is no need to dispatch a picker, since the module will need to be replaced.
T014 T014 - I/E Station Magazine Missing Description GUI Description: A library I/E station has been closed with a magazine missing. Explanation: There is a fixed barcode label place on the I/E station structure behind the removable magazines. It decodes as %XXX. The purpose of the label is to allow the library to detect that an I/E magazine is not installed. This is important on I/E magazines because they are user removable.
T015 T015 - Drive Sled Fiducial Read Failure Description GUI Description: The robot is unable to identify a tape drive by scanning the drive sled's identification/fiducial label. Explanation: When the library is attempting to determine the type of tape drive and verify its physical presence in the library, it cannot do so because it cannot read a label where it expects to find one, or the label indicates a drive type that is not supported by the firmware currently installed on the library.
T015 - Drive Sled Fiducial Read Failure Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts. Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time.
T016 T016 - Unexpected Drive Type Description GUI Description: A configured drive sled has been replaced with a drive sled of different type. Explanation: When the library is attempting to determine the type of a drive and verify its physical presence in the library, it detects a drive type that is not compatible with the logical library assignment of the drive slot (for example, an LTO-1 drive in an LTO-3 drive position or the like).
T018 Status: Implemented in firmware version 580. T018 - Invalid Drive Sled Connection Description GUI Description: The library detected that a tape drive is incorrectly connected to an FC I/O blade. Explanation: The library detected that a library control path drive is connected to an FC I/O blade. Such configuration is invalid and the tape drives need to be disconnected from the FC I/O blade or reconfigured to not enable a library control path.
T019 T019 - Drive Calibration Failure, Motion OK Description GUI Description: The library is unable to calibrate the position of a drive. Explanation: System electrically detects a tape drive and is able to scan the barcode label, but cannot successfully calibrate the position of the tape drive. The calibration search pattern completes successfully. Detection Scenarios Calibration motion completes, but edge finding of one or more edges does not occur.
T020 T020 - Storage Calibration Failure, Motion OK Description GUI Description: The library is unable to calibrate the position of a tape cartridge magazine. Explanation: System cannot successfully calibrate the position of a storage magazine or I/E station, but the calibration search pattern completes successfully. Detection Scenarios Calibration motion completes, but edge finding of one or more edges does not occur.
T021 T021 - Drive Sled Communication Failure Description GUI Description: The library lost communication with a drive sled. Explanation: The library had been communicating with a drive sled that is configured for use in a partition. When the library detects loss of communication with a drive that is online, the library robot attempts to scan the barcode label on the drive.
T021 - Drive Sled Communication Failure Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts. Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time.
T022 T022 - Tape Drive Communication Failure Description GUI Description: Communication to the tape drive has failed inside the drive sled assembly. Explanation: Internal to the tape drive, the sled control board can no longer communicate with the tape drive. Detection Scenarios • Routine polling between sled control board and tape drive can no longer occur. • Specific commands such as unload, reset, etc. are not responded to. Root Causes • Cable broken, unplugged, damaged, etc.
T023 T023 - Drive Sled Fan Failure Description GUI Description: The fan within the drive sled assembly is spinning too slowly or does not rotate at all. Detection Scenarios Regular polling/monitoring of the fan indicates a problem. Root Causes • • • • Service Resolution Steps 1 Perform RR001 - Remove and Replace Drive Sled on page 420. See also Removing and Replacing a Tape Drive on page 129. 2 Use the Details option in the RAS ticket to identify which tape drive is generating the RAS ticket.
T024 T024 - AC Power Loss Description GUI Description: AC power to a library power supply has been turned off. Explanation: A power supply has detected loss of AC power. AC power loss to a single power supply control module is unlikely to be able to post this RAS ticket due to the speed at which system shutdown occurs after an AC loss. This RAS ticket is most likely to occur when there is AC loss to a redundant power supply in a control module or any supply in any expansion module.
T025 T025 - Power Supply Hardware Failure Description GUI Description: A defective power supply has been detected. Explanation: Power supplies report four failure conditions that are considered to be a hardware failure within the supply: Fan Fail, Over Temp, DC Fail, and Over Current. These failures can occur in both single and redundant power supplies within control modules and any expansion module with a power supply.
T026 T026 - Primary Key Server Failover Description GUI Description: The library performed a successful communication failover to the secondary key server. Explanation: The key management features on the library allow the user to connect two key servers for redundancy. If communication to the primary server is interrupted, the library will automatically switch or failover to the secondary server.
T027 T027 - Key Server Request Failure Description GUI Description: The library is unable to receive a proper response to a key server request. Explanation: The key management feature of the library allows the user to connect two key servers for redundancy. If a server request to one of these servers fails and a communication failover is not possible or not successful, this RAS ticket will be generated. A separate RAS ticket will be created for each key server that fails.
T028 T028 - Secondary Key Server Failover Description GUI Description: The library performed a successful communication failover to the primary key server. Explanation: The key management feature of the library allows the user to connect two key servers for redundancy. If communication to the secondary server is interrupted, the library will automatically switch or failover to the primary server.
T029 T029 - Key Server Communication Warning Description The library is unable to successfully monitor the communication path and operation status of the configured key server. The key management feature of the library allows the user to connect two key servers for redundancy. If communication fails during background key server path testing, this RAS ticket will be generated. A separate RAS ticket will be created for each key server that fails.
T030 T030 - Excessive I/E Station Events Description GUI Description: An I/E station is reporting continuous door open or closure events although no close or open door state change is detected. Explanation: The library controller is receiving too many I/E station interrupts. The problem may be caused by a stuck interrupt line for the CM or EM door open and close indication.
T031 T031 - I/E Station Unlock Failure Description GUI Description: An I/E station lock failed to unlock. Explanation: System logic or external command is requiring I/E station lock to unlock but it will not. Detection Scenarios When unlock action is attempted, lock/unlock position sensor does not detect the proper state. Root Causes • • • • Service Resolution Steps 1 Perform DR011 - Resolve I/E Station Lock/Unlock Failure on page 372.
T032 T032 - I/E Station Lock Failure Description GUI Description: An I/E station lock failed to lock when required. Explanation: System logic or external command is requiring an I/E station lock to lock, but the locking mechanism fails to engage. Detection Scenarios When lock action is attempted, lock/unlock position sensor does not detect the proper state. Root Causes • • • • Service Resolution Steps 1 Perform DR011 - Resolve I/E Station Lock/Unlock Failure on page 372.
T033 T033 - TapeAlert 3 - Hard Read or Write Error Description GUI Description: The tape drive issued a TapeAlert, informing the library that it stopped the current read or write operation due to a hard read or write error that the drive cannot correct. Explanation: System determines that the drive has issued a TapeAlert 3, indicating an unrecoverable read, write, or positioning error.
T034 T034 - Drive TapeAlert 4 – Media Error Description GUI Description: A tape cartridge can no longer be written or read, or performance is severely degraded. Explanation: System determines that the drive has issued a TapeAlert 4 indicating an unrecoverable read, write, or positioning error that the drive specifically isolates to the media. As of release 410, this RAS ticket is generated only if accompanied by TapeAlert 39, to indicate a pulled leader pin.
T035 T035 - Drive TapeAlert 5 – Read Failure Description GUI Description: The drive is having difficulty reading from a tape cartridge. Explanation: System determines that the tape drive has issued a TapeAlert 5, indicating an unrecoverable read error where isolation is uncertain between tape drive and media. Detection Scenarios Tape drive issues a TapeAlert 5, which is recognized by the library during the continuous four-second polling cycle of tape drive status.
T036 T036 - Drive TapeAlert 6 – Write Failure Description GUI Description: The drive can no longer write data to a tape cartridge. Explanation: System determines that the tape drive has issued a TapeAlert 6, indicating an unrecoverable write error where isolation is uncertain between tape drive and media. Detection Scenarios Tape drive issues a TapeAlert 6, which is recognized by the library during the continuous four-second polling cycle of tape drive status.
T037 T037 - Drive TapeAlert 8 – Not Data Grade Description GUI Description: The drive cannot use a tape cartridge because it is not of required data grade. Explanation: System determines that the tape drive has issued a TapeAlert 8, indicating that the tape cartridge in the tape drive is not a data grade tape cartridge. Detection Scenarios Tape drive issues a TapeAlert 8, which is recognized by the library during the continuous four-second polling cycle of tape drive status.
T038 T038 - Drive TapeAlert 9 – Write Protected Description GUI Description: The drive was requested to write to a write-protected tape cartridge. Explanation: System determines that a write was attempted on a write protected tape cartridge. Detection Scenarios Tape drive issues a TapeAlert 9. Root Causes Write protect feature on tape cartridge is protecting the tape cartridge, but the user is trying to write to it.
T039 T039 - Drive TapeAlert 12 – Unsupported Format Description GUI Description: The tape cartridge format is incompatible with the drive. Explanation: System determines that the tape drive has issued a TapeAlert 12, indicating that the media loaded is an unsupported format. In the case of the LTO family of tape drives, full backward read and write compatibility stopped when LTO-3 was introduced. LTO-3 cannot write in LTO-1 format.
T040 T040 - Drive TapeAlert 15 – MIC Chip Failure Description GUI Description: The memory in the tape cartridge has failed. Explanation: System determines that the tape drive has issued a TapeAlert 15, indicating that the MIC (memory in cassette) of the media loaded is not working properly. Detection Scenarios Tape drive issues a TapeAlert 15, which is recognized by the library during the continuous 4-second polling cycle of tape drive status.
T041 T041 - Drive TapeAlert 16 - Forced Eject Description GUI Description: The tape cartridge has been ejected from a drive while it was being read or written. Explanation: System determines that the tape drive has issued a TapeAlert 16, indicating that an unload of a tape drive was triggered while the tape drive was actively reading or writing. The source of the unload can be either an operator-initiated manual push button on the tape drive itself or a GUI initiated command.
T043 T043 - Drive TapeAlert 18 - Cartridge Memory Tape Directory Corrupted Description GUI Description: The tape drive issued a TapeAlert, informing that the tape cartridge directory is corrupted and that file search performance may be degraded. Explanation: The library received a drive-generated TapeAlert 18, indicating that the directory on the tape cartridge has been corrupted and that file search performance will be degraded. Detection Scenarios The tape drive generated and reported TapeAlert 18.
T044 T045 - Drive TapeAlert 19 - Nearing Media Life Description GUI Description: The tape drive issued a TapeAlert, informing that the tape cartridge media is nearing then end of its calculated useful life. Explanation: The library received a drive generated TapeAlert 19, indicating that the tape cartridge is nearing the end of its calculated useful life. Detection Scenarios The tape drive generated and reported TapeAlert 19.
T045 T045 - Drive TapeAlert 20 – Clean Now Description GUI Description: The drive is requesting cleaning before it can be used again. Explanation: System determines that the tape drive has issued a TapeAlert 20, indicating that the tape drive requires cleaning before it can be used again. Detection Scenarios Tape drive issues a TapeAlert 20, which is recognized by the library during the continuous 4-second polling cycle of tape drive status.
T046 T046 - Drive TapeAlert 21 – Clean Periodic Description GUI Description: The drive is requesting cleaning at the next convenient opportunity. Explanation: System determines that the tape drive has issued a TapeAlert 21, indicating that the tape drive requires cleaning. This should be coincident with a C on the tape drive’s seven-segment display.
T047 T047 - Drive TapeAlert 22 - Expired Cleaning Media Description GUI Description: The cleaning tape cartridge has been used up and can no longer clean a tape drive. Explanation: System determines that a cleaning media is expired. Detection Scenarios Tape drive issues a TapeAlert 22. Root Causes The cleaning media within the cartridge is used up (expired). Service Resolution Steps 1 Perform RR008 - Remove and Replace Tape Cartridge on page 423.
T048 T048 - Drive TapeAlert 23 – Invalid Cleaning Tape Description GUI Description: The tape drive requires cleaning, but a non-cleaning tape was loaded. Explanation: System determines that the tape drive has issued a TapeAlert 23, indicating that the tape drive was expecting a cleaning tape, but the loaded tape cartridge is not a cleaning tape. Detection Scenarios Tape drive issues a TapeAlert 23, which is recognized by the library during the continuous 4-second polling cycle of tape drive status.
T049 T049 - Drive TapeAlert 30 – Hardware A Description GUI Description: The tape drive detected an internal hardware problem. Explanation: System determines that the tape drive has issued a TapeAlert 30, indicating a hardware error that requires a tape drive power cycle before the tape drive might recover to a usable state. Detection Scenarios Tape drive issues a TapeAlert 30, which is recognized by the library during the continuous 4-second polling cycle of tape drive status.
T050 T050 - Drive TapeAlert 31 – Hardware B Description GUI Description: The tape drive detected an internal hardware problem. Explanation: System determines that the tape drive has issued a TapeAlert 31, indicating a hardware error that requires a tape drive power cycle before the tape drive might recover to a usable state. Detection Scenarios Tape drive issues a TapeAlert 31, which is recognized by the library during the continuous 4-second polling cycle of tape drive status.
T051 T051 - TapeAlert 32 – Interface Description GUI Description: The tape drive reported an external data interface problem. Explanation: System determines that the tape drive has issued a TapeAlert 32, indicating that a tape drive has detected a problem with the application client interface. Detection Scenarios Tape drive issues a TapeAlert 32, which is recognized by the library during the continuous 4-second polling cycle of tape drive status.
T052 T052 - Drive TapeAlert 33 – Media Eject Required Description GUI Description: The tape drive has an error which requires the tape cartridge to be ejected for error recovery. Explanation: System determines that the tape drive has issued a TapeAlert33, indicating that the tape drive requires a tape cartridge to be ejected to resolve a problem. Detection Scenarios Tape drive issues a TapeAlert 33, which is recognized by the library during the continuous 4-second polling cycle of tape drive status.
T053 Status: Added with firmware version 580. T053 - Drive Unload Timeout Description GUI Description: A tape drive did not successfully unload a tape cartridge within the allotted time frame, preventing the robot from picking and moving the tape cartridge. Explanation: The library is expecting the drive to achieve an unloaded state within 3 to 5 minutes of initiating the unload request, but the drive is still rewinding and unthreading the tape.
T055 Status: Implemented in firmware version 420. T055 - Drive TapeAlert 37 – Drive Detects Voltage Problem Description GUI Description: The drive has exceeded one of its voltage limits. Explanation: System determines that the drive has issued a TapeAlert 37, indicating that the tape drive detected a voltage problem. Detection Scenarios The library determines there is a TapeAlert 37 through its Event Message exchange with the drive sled.
T056 T056 - Drive TapeAlert 39 - Diagnostic Required Description GUI Description: A tape may have a hardware fault, and further diagnostics may be required to isolate the issue to a media or drive problem. Explanation: System determines that the drive has issued a TapeAlert 39, indicating that the drive may have experienced a hardware fault and that further diagnostic may be required. Typically, this TapeAlert flag is reported in conjunction with TapeAlert flag 4, which indicates a media issue.
T057 T057 - Drive TapeAlert 51 - Tape Directory Invalid At Unload Description GUI Description: The tape drive issued a TapeAlert, indicating that the tape cartridge directory has been corrupted during the unload operation, and that file search performance will be degraded. Explanation: The library received a drive-generated TapeAlert 51, indicating that the directory on the tape cartridge has not been updated completely during an unload operation, and that file search performance will be degraded.
T058 T058 -Drive TapeAlert 52 - Tape System Area Write Failure Description GUI Description: The tape drive issued a TapeAlert, indicating that a tape system area write failed during a cartridge unload operation. Explanation: The library received a drive-generated TapeAlert 52, indicating that a tape system area write failed during the unload operation. Detection Scenarios The tape drive generated and reported TapeAlert 52.
T059 T059 - Drive TapeAlert 53 - Tape System Area Read Failure Description GUI Description: The tape drive issued a TapeAlert, indicating that a tape system area read failed during a cartridge load operation. Explanation: The library received a drive-generated TapeAlert 53, indicating that a tape system area read failed during a load operation. Detection Scenarios The tape drive generated and reported TapeAlert 53.
T060 T060 - Main Access Door Open Description GUI Description: A library access door has been opened. Explanation: At boot time or run time, the library detects that at least one main access door is open. The main access door switches are physically wired in series, and the system firmware cannot distinguish which switch/door is open. In addition, the health of the module-to-module connection and termination affects the series wiring of the switches.
T061 T061 - TapeAlert 55 - Load Failure Description GUI Description: The tape drive encountered a problem while loading a tape cartridge. Explanation: When loading a tape cartridge into a tape drive, a hardware malfunction can prevent the tape cartridge from being loaded and threaded in the tape drive, or the tape cartridge may actually be stuck in the tape drive. Detection Scenarios After loading a drive, the drive generated a TapeAlert 55.
T062 T062 - Module Configuration Problem Description GUI Description: The library cannot determine its module configuration due to a bad module-to-module cable connection or a module termination failure. Explanation: At boot time or run time, the library physical frame configuration is not valid. The configuration is determined via address bits and module count bits that are routed through the module-to-module cabling and termination.
T062 - Module Configuration Problem Service Resolution Steps 1 Perform DR010 - Termination and Connectivity Diagnostic on page 371. 2 Using the Web client or operator panel, click the Resolve button in the RAS ticket. In the resolution of the RAS ticket, the user should be presented with another button labeled Self Test. Select Self Test. The unit will perform a module termination self test and list the results of whether it passes or fails.
T063 T063 - WWN Label Change Description GUI Description: The robot cannot read the WWN or detected a new library WWN. Explanation: The library logic learns the library WWN of the system by reading an abbreviated base WWN base barcode label. This is done at first boot up from a “cleared to ship” condition, to establish the WWN. It is also done on subsequent bootups to verify that the persisted information on the library compact flash file system matches the physical library module.
T063 - WWN Label Change Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts. Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time.
T064 T064 - LCB Hardware Failure Description GUI Description: The library controller board experienced a hardware failure. Explanation: The library encounters an error which appears to be isolated to hardware on the LCB itself. Detection Scenarios • Code detects a board-level voltage problem. • Code detects a board-level temperature problem. • Code detects a problem with the 48 V fuse on the LCB. Root Causes • • • • • • Service Resolution Steps 1 Perform RR002 - Remove and Replace LCB on page 421.
T065 T065 - Robot Over-Current Condition Description GUI Description: Robot power is interrupted due to an over-current condition. Explanation: The library detects that the 42 V picker supply circuit on the LCB is not at an acceptable voltage. Field data indicates that this is most likely an issue with the LCB, rather than a picker assembly issue. See additional note below for further diagnostics that can be performed by service personnel.
T066 T066 - Drive Power Failure Description GUI Description: The library detected a drive power failure within a library module. Explanation: The library detects that a tape drive power fuse located on a drive sled interconnect board (DSIB) has failed. Each module has a DSIB card to provide an electrical connection point for the tape drive sleds. Each DSIB has a replaceable fuse for the overall tape drive power bus.
T067 T067 - Display Assembly Hardware Failure Description GUI Description: A local display assembly hardware failure has been detected. Explanation: The library encounters an error that appears to be isolated to display assembly hardware. This includes the DIEB board. Detection Scenarios • DIEB fuse is blown. • DIEB voltage limit exceeded. • DIEB temperature limit exceeded. Root Causes • Blown DIEB fuse. • Rare power supply problem where too much voltage is transferred to the display.
T068 T068 - Destination Element Full Description GUI Description: The robot determined that a destination location for a tape cartridge move operation is already full. Explanation: The robot has attempted to put to a tape drive, I/E station, or storage element and has determined that the element is full. This is distinctly not a SCSI illegal request situation.
T069 T069 - Source Element Empty Description GUI Description: The robot determined that a source location for a tape cartridge move operation is empty. Explanation: The robot has attempted to get from a tape drive, I/E station, or storage element and has determined that the element is empty. This is distinctly NOT a SCSI illegal request situation, nor is it any situation where the picker fails to get a tape cartridge.
T070 T070 - Library Control Path Failure Description GUI Description: The library control command path through a tape drive has failed. Explanation: The library media changer control path through a tape drive has failed. The host that owns and runs the partition can no longer control the library. The control path must be fixed, or a user could choose to switch the control path to a different tape drive within the same partition.
T071 T071 - Missing Power Supply Description GUI Description: A previously installed power supply is missing. Explanation: The library can no longer detect the presence of a power supply that was previously physically installed and logically added to the system. Detection Scenarios Regular polling between LCB and power supply checks for presence of the power supply. Root Causes • Power supply has been physically removed after being added to a powered on system. • Hardware failure inside supply.
T072 T072 - Unmanaged System Fault Description GUI Description: The library encountered an unmanaged fault. Explanation: Library firmware has reported a problem that is not associated with a specific RAS ticket and corresponding diagnostic resolution. This problem cannot be resolved without escalation to tech support and engineering. By design, this RAS ticket should not occur. Only a code bug should result in this RAS ticket.
T073 T073 - I/E Storage Door Open Description GUI Description: An I/E station door configured for storage is open. Explanation: Certain I/E station doors can be designated as storage slots. When one of these doors is open, the system should not become operational, because these storage slots would not be available to the robot.
T074 T074 - Drive Sled Auto-Leveling Failure Description GUI Description: The drive sled assembly failed to automatically update its firmware to the correct version. Explanation: The normal auto-level process for a tape drive sled did not work. When a drive sled is inserted into a booted-up library, or when a library powers up, the firmware level of the tape drive sleds is checked to ensure that it is consistent with the level required by the main library firmware.
T075 T075 - Unsupported Module Configuration Description GUI Description: The installed library firmware does not support the detected module configuration. Explanation: The current level of library firmware does not support the module configuration as detected by scanned module serial number labels. The causes for this RAS ticket will likely change over time as new valid configurations are added to the system. At the initial product launch, the firmware only allowed 5U and 14U rack height configurations.
T076 T076 - Robot Initialization Failure Description GUI Description: The robot did not initialize properly. Explanation: This RAS ticket is designed to notify the user if the robot cannot initialize at all. The three items most likely to cause this RAS ticket are, in order: 1) module terminators and module-to-module cables; 2) cable spool; and 3) robot assembly.
T077 T077 - I/E Station Partially Open Description GUI Description: The I/E station is in a partially open state, or a cable connection has failed. Explanation: This RAS ticket is specifically designed to report the problem that would occur if the cable connecting any of the I/E stations is unplugged. Hardware limitations make it such that an unplugged I/E station and a partially open I/E station cannot be distinguished from one another.
T078 T078 - Invalid Tape Blocker Location Description This ticket should only occur on systems with Model 1 robots (see How to Determine Which Robot Your Library Contains on page 165). GUI Description: A tape blocker is installed in an incorrect location Explanation: A tape blocker is not supported with Model 2 robots. This ticket is generated if a tape blocker is detected to be present in a cell where it should not be. A tape blocker is identified by a barcode label with the string “%XL” encoded on it.
T078 - Invalid Tape Blocker Location Service Resolution Steps 1 Perform DR038 - Resolve Tape Blocker Location on page 385. 2 Clear the RAS ticket. Open the main door and inspect the tape blockers are present in the bottom unit of magazine columns 1 through 5.
T079 T079 - Get Operation Failed, Motion OK Description GUI Description: The robot failed to pick a tape cartridge. Explanation: The library cannot successfully get a tape cartridge from a drive, storage, or I/E location. The tape cartridge is still resting in the source location. The robot is not obstructed in any way and can continue operations (unlike the case for T003).
T080 T080 - Module SN Change Description GUI Description: The library detected the removal of an expansion module or a replacement of the control module. Explanation: When the library boots up and the robot initializes, the barcode serial number (SN) labels in each module are scanned by the robot, beginning at the bottom of the library (closest to Y-axis home) and then working up.
T080 - Module SN Change Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts. Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time.
T081 T081 - Incorrect Module Brand Description GUI Description: The library detected an incompatible module brand that does not match the library configuration. Explanation: The branding of a system is accomplished in two different ways. The firmware uses information saved on the compact flash to determine what brand the firmware and GUIs will present to the user.
T081 - Incorrect Module Brand Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts. Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 9U Library Expansion Module or 5U Control Module.
T082 T082 - Barcode Scanner Failure Description GUI Description: The library barcode scanner is not operating properly. Explanation: The barcode scanner is detected to be in a state where the library control logic cannot use it. Library robot power is known to be applied (door is closed and robot is detected to be functioning enough to confirm that power is applied), but scanner communication cannot be established at all or appears to be not healthy.
T083 T083 - Unlevel Robot Assembly Not Level Description GUI Description: The robot assembly does not seem to be horizontally level and may be installed improperly. Explanation: The firmware has detected a condition that indicates the robot assembly (Y-carriage and picker) is not installed level within the system. The robot assembly has drive gears that mate with rack gears inside the library modules.
T084 T084 - Missing Cleaning Tape Description GUI Description: A cleaning tape cartridge, configured for automatic libraryinitiated cleaning, is missing. Explanation: When using the library to manage drive cleaning, the cleaning tapes that are imported into the library are not visible to any host and are not part of any partition. Rather, they are in the “system” partition.
T085 T085 - Unknown Cartridge in Cleaning Slot Description GUI Description: A configured cleaning slot contains an unknown tape cartridge, which will not be used for automatic library-initiated drive cleaning operations. Explanation: When using the library to manage drive cleaning, the cleaning tapes that are imported into the library are not visible to any host and are not part of any partition. Rather, they are in the system partition.
T086 T086 - Inaccessible Tape Cartridge Description GUI Description: A tape cartridge is located in a storage location that is not accessible by the library robot. Explanation: In library configurations 23U or taller, the two storage slots in the top row of the right side of the library (columns 4 and 5) become inaccessible by the library’s Model 1 robot (not Model 2 robot).
T087 T087 - Invalid Library SN Label Warning Description GUI Description: The library's serial number barcode label cannot be read by the robot, but the library is able to initialize and continue operation. Explanation: The library logic learns the serial number of the system by reading an internal serial number label. The service tag is located on the same label as the serial number. This is done at first bootup from a “clear to ship” condition to establish the serial number.
T088 T088 - Invalid Library Service Tag Warning Description GUI Description: The library's service tag barcode label cannot be read by the robot but the library is able to initialize and continue operation. Explanation: The library logic learns the service tag number of the system by reading an internal service tag label. The service tag is located on the same label as the serial number. This is done at first bootup from a “clear to ship” condition in order to establish the service tag.
T088 - Invalid Library Service Tag Warning Possible CRUs/FRUs Note: Read and perform all resolution steps before dispatching any parts. Dispatch the first part listed below for replacement. If this does not solve the problem, dispatch the second part, and so on, in order. Dispatch only one part (or set of parts) at a time. 1 Module (EM or CM) — only dispatch this FRU if the label is missing or damaged.
T089 T089 - E-mail Notification Error Description GUI Description: A library-initiated e-mail notification did not reach its destination. Explanation: The user can configure the library to send an e-mail to a specified address whenever a RAS ticket is generated or a configured Advanced Reporting log notification is sent. This e-mail will include a description of the RAS ticket and will optionally include the library snapshot.
T090 T090 - Invalid Cleaning Tape Description GUI Description: A non-cleaning tape cartridge was used to attempt to clean the tape drive. Explanation: System determines that the tape cartridge used to clean a drive is not a cleaning tape. This RAS ticket differs from the TapeAlert 23 RAS ticket (T048) in that this RAS ticket will be generated any time a non-cleaning tape is used to clean a drive, not just in the case where the drive requires cleaning and posts a TapeAlert 23.
T091 T091 - TapeAlert 56 – Unload Failure Description GUI Description: The tape drive encountered a problem while unloading a tape cartridge. Explanation: When attempting to unload a tape cartridge, a tape drive (brick) hardware malfunction can prevent the tape cartridge from being ejected. The tape cartridge may actually be stuck in the tape drive. Detection Scenarios After unsuccessfully attempting to unload a tape cartridge, the drive generates a TapeAlert 56.
T093 T093 - Automatic Cleaning Failure Description GUI Description: The library detected a problem during an automatic cleaning operation. Explanation: When the library is set up for Automatic Cleaning, drive cleaning request tickets are disabled from being displayed, since the automatic cleaning mechanism will resolve the cleaning request. There are, however, situations where a ticket needs to be posted to indicate that the cleaning operation did not succeed.
T094 T094 - Drive Bay Open Description GUI Description: A library drive bay in the rear of the library is open. Explanation: At boot time or run time. the library detects that at least one of the unoccupied drive bays does not have a cover on it. For safety reasons, if a drive bay is not occupied by a drive and does not have a cover plate installed, the robot is slowed to half speed to minimize the risk of someone putting their hand inside the library and having the robot run into it at full speed.
T095 T095 - Installation and Verification Test (IVT) Failure Description GUI Description: A sub-test failed during the Installation & Verification Test. Explanation: The library contains a verification test that can be run to validate that the system has been installed properly and is up and running. Errors can occur during this test. The library will post this RAS ticket whenever an error occurs during this IVT test that is not covered by some other RAS ticket.
T096 T096 - Module Communication Error Description GUI Description: An error occurred while trying to communicate with a module. Explanation: The system is having a problem finding and/or communicating with all the modules in the library. Detection Scenarios At bootup, the library cannot determine the status of all the modules in the library. Root Causes • Damaged module terminator or module-to-module cable with bent or broken pins. • I/E station sensor error. • I2C bus error.
T097 T097 - Noisy Fibre Channel Link Description GUI Description: Noisy link detected on Fibre Channel Blade. Explanation: The FC I/O blade has detected excessive noise on a specific Fibre Channel port. Detection Scenarios Transmission or reception error rates have occurred at an unacceptable rate on a specific channel. Root Causes • FC cable is not plugged in correctly. • FC cable is faulty. • The FC I/O blade is not functioning properly.
T098 T098 - FC I/O Blade Data Path Failure Description GUI Description: Data path failure on Fibre Channel Blade. Explanation: An FC I/O blade has detected a failure during the specified data path conditioning test. This can occur if there is an error with the hardware or the connection, or if the drive has been rebooted or is undergoing a drive firmware update. These valid cases will be detected and will not generate this ticket.
T099 T099 - Internal FC I/O Blade Memory Error Description GUI Description: Memory Error Detected on Fibre Channel Blade. Explanation: An error with the FC I/O blade’s internal memory has been detected. Detection Scenarios During start up, the FC I/O blade detected an error in its internal memory. Root Causes FC I/O blade hardware error. Service Resolution Steps Perform DR059 - Resolve FC I/O Blade Memory Error on page 394.
T100 T100 - FC I/O Blade Watchdog Reboot Description GUI Description: Watchdog reboot of Fibre Channel Blade has occurred. Explanation: A problem with the FC I/O blade firmware has caused it to reboot unexpectedly. Detection Scenarios The FC I/O blade contains a watchdog timer that monitors processor activity. If this watchdog timer expires, the FC I/O blade automatically reboots. Root Causes FC I/O blade firmware not operating correctly.
T101 T101 - FC I/O Blade Host Health Check Failure Description GUI Description: Host failed health check. Explanation: The FC I/O blade relies on a periodic signal from a host, known as a “heartbeat.” This ticket is generated when this signal is not detected. Detection Scenarios Heartbeat signal is not received when expected. Root Causes • • • • • Service Resolution Steps Perform DR061 - Resolve FC I/O Blade Host Check on page 394.
T102 T102 - FC I/O Blade Host Port Failover Description GUI Description: A host port failed over to the alternate link. Explanation: The Host Port Failover (HPF) function has occurred. When HPF is enabled, the Fibre Channel (FC) I/O blade constantly monitors the host port connections for health status. If problems are encountered with the link, with communication, or with high error rates, the FC blade will automatically fail over to the designated secondary port.
T103 T103 - FC I/O Blade Connection Failure Description GUI Description: Ethernet communication to an I/O blade has failed. Explanation: The FC I/O blade has two interfaces to the LCB, internal Ethernet and CAN, and these interfaces are monitored. This RAS ticket is generated when the LCB can no longer communicate to the FC I/O blade via the internal Ethernet connection. Detection Scenarios LCB cannot ping the FC I/O blade via the internal Ethernet interface.
T104 T104 - FC I/O Blade CAN Interface Failure Description GUI Description: CAN communication to an FC I/O blade has failed. Explanation: The FC I/O blade has two interfaces to the LCB, internal Ethernet and CAN, and these interfaces are monitored. This RAS ticket is generated when the LCB can no longer communicate with the FC I/O blade via the CAN connection. Detection Scenarios LCB cannot ping the FC I/O blade via the CAN interface.
T105 T105 - FC I/O Blade Temperature Alert Description GUI Description: An FC I/O blade issued a temperature warning/alert. Explanation: The FC I/O blade detected a temperature problem. Detection Scenarios The FC I/O blade has an internal temperature sensor. This RAS ticket is generated when it detects a temperature that is above specification. Root Causes • Fan blade is not working properly. The fan blade is also monitored. Check for a fan blade ticket to isolate the problem.
T106 T106 - FC I/O Blade Fan Speed Alert Description GUI Description: An FCI/O blade issued a fan speed warning/alert. Explanation: The FC I/O blade has detected a fan speed problem. Detection Scenarios The FC I/O blade monitors its associated fan blade. This RAS ticket is generated when a fan speed on the fan blade falls below or goes above its speed specification. Root Causes • Fan blade is not working properly. A separate temperature ticket may be generated.
T107 T107 - FC I/O Blade Autolevel Failure Description GUI Description: The FC I/O blade failed to autolevel to the proper firmware. Explanation: Each FC I/O blade has its own firmware image. A copy of the latest revision of that firmware is stored on the compact flash of the LCB. If the version stored on the compact flash is different from the version stored on the FC I/O blade, the library will automatically install the firmware image from the LCB compact flash onto the FC I/O blade.
T108 T108 - Incompatible Drive Brand Description GUI Description: An incompatible drive sled installation has been detected. Explanation: Different library products and configurations support different drives. The drive sleds will contain certain configuration information that the library will use to validate that the drive is indeed configured properly for the respective library brand.
T109 T109 - Drive Firmware Update Failure Description GUI Description: A tape drive firmware update failed. Explanation: From time to time, new drive firmware is released for Fibre Channel, SCSI, and SAS drives. The library provides the ability to upgrade the firmware installed on a drive either via a firmware upgrade (FUP) tape, via a download through Webthe Web client, via the FC I/O blade, or via a host utility.
T111 T111 - FCB Product Mismatch Description GUI Description: An incompatible FC I/O blade installation has been detected. Explanation: During bootup, or when an FC I/O blade is inserted, the library checks the product designation of the installed FC I/O blades. If an FC I/O blade has been added to the library whose product designation does not match the product type of the library, this ticket is generated.
T112 T112 - Invalid Tape Drive Firmware Image Description GUI Description: A stored tape drive firmware image is not usable for autoleveling of a tape drive. Explanation: During initialization, or when a drive is inserted while the library is operating, the library checks the product firmware level of the installed tape drive (brick) and compares that version to the version that it stores internally in its file system.
T113 T113 - FC I/O Blade Voltage Alarm Description GUI Description: An FC I/O blade issued a voltage alarm. Explanation: The FC I/O blade has detected that 1 of its 5 monitored voltage levels has spiked above, or dropped below, a safe threshold. Detection Scenarios A sensor that monitors a voltage level on the FCB detects a voltage change beyond tolerable limits. Root Causes • FCB hardware is not handling the voltage correctly. • A power supply is malfunctioning.
T114 T114 - Unassigned Tape Cartridge Description GUI Description: A tape cartridge has been detected in a storage location that is not assigned to any partition. Explanation: At bootup, or after a door open event, the picker performs an inventory of the entire library. There is a chance that a tape cartridge may be located in a slot that is not part of a partition. If so, this tape cartridge will be inaccessible to the user and must be manually removed.
T115 T115 - Installation & Verification Test Warning Description GUI Description: A marginal, but still operable, assembly condition was found during the Installation & Verification Test. Explanation: The library includes a verification test that can be run to validate that the system has been installed properly and is up and running. Errors can occur during this test.
T116 T116 - Robotics Firmware Image Error Description This RAS ticket applies to Model 2 robots only (see How to Determine Which Robot Your Library Contains on page 165). GUI Description: The robotics firmware auto-level process cannot be performed because necessary files are missing or corrupted. Explanation: The library is unable to attempt the robotics firmware autoleveling process.
T117 T117 - Robotics Auto-Level Failure Description This RAS ticket occurs with Model 2 robots only (to determine which your library contains, see How to Determine Which Robot Your Library Contains on page 165). GUI Description: The robotics firmware auto-level process failed to update either the robot flash image or the scanner flash image. Explanation: The normal firmware auto-level process for robotics was not successful.
T118 T118 - Degraded Robotics Flash Description This RAS ticket occurs with Model 2 robots only (to determine which your library contains, see How to Determine Which Robot Your Library Contains on page 165). GUI Description: The robotics firmware auto-leveling process completed, but failed to update one of the redundant robot controller flash partitions. Explanation: The library was not able to update one of the robotics flash parts (but the other was successfully updated).
T120 T120 - Robotics Y-Axis Motion Failure, Tape In Picker Description This ticket applies to Model 2 robots only. GUI Description: A Y-axis motion error occurred while the robot was moving a tape cartridge. Explanation: A Y-axis motion error that cannot be considered a complete obstruction has been reported by robotics. Because a tape cartridge is in the picker, tape cartridge recovery must be a part of the resolution strategy.
T121 T121 - Robotics Y-Axis Motion Failure, No Tape In Picker Description This ticket applies to Model 2 robots only. GUI Description: A Y-axis motion error occurred, which does not seem to be the result of robotic obstruction. Explanation: A y-axis motion error that cannot be considered a complete obstruction has been reported by robotics. Because a tape cartridge is not in the picker, tape cartridge recovery is not necessary as part of the resolution strategy.
T122 T122 - Robotics X, Z, Theta Axis Motion Failure, Tape In Picker Description This ticket applies to Model 2 robots only. GUI Description: An X, Z, or Theta axis motion error occurred while the robot was moving a tape cartridge. Explanation: An x, z, or theta axis motion error that cannot be considered a complete obstruction has been reported by robotics. Because a tape cartridge is in the picker, tape cartridge recovery must be a part of the resolution strategy.
T123 T123 - Robotics X, Z, Theta Axis Motion Failure, No Tape In Picker Description This ticket applies to Model 2 robots only. GUI Description: An X, Z, or Theta axis motion error occurred, which does not seem to be the result of a robotic obstruction. Explanation: An x, z, or theta axis motion error that cannot be considered a complete obstruction has been reported by robotics. Because a tape cartridge is not in the picker, tape cartridge recovery is not necessary as part of the resolution strategy.
T124 T124 - Robotics Hardware Error - RCB Description This RAS ticket only occurs for systems containing Model 2 robots (to determine which your library contains, see How to Determine Which Robot Your Library Contains on page 165). GUI Description: A servo hardware error has been isolated to the robot controller board. Detection Scenarios Robotics firmware reports a specific hardware error, identifying the robot controller board as the source. Root Causes Electrical hardware failure.
T125 Status: Implemented in firmware 520G. Disabled in firmware 580G. T125 - Robotics Hardware Error - Picker Description GUI Description: A servo hardware error has been detected in the picker mechanism. Explanation: A servo hardware error has been isolated to the robotics picker mechanism. Detection Scenarios Robotics firmware reports a specific hardware error, identifying the picker electronics as the source. Root Causes Electrical hardware failure.
T126 T126 - Robotics Hardware Error - Scanner Description GUI Description: A hardware error has been isolated to the barcode scanner. Explanation: A hardware error has been isolated to the robot's scanner device. Detection Scenarios Robotics firmware reports a specific hardware error, identifying the scanner device of the picker assembly as the source. Root Causes • Obstructions in the view path of the robot scanner. • Electrical connection or picker assembly hardware failure.
T127 T127 - Robotics Communication Error Description This RAS ticket occurs with Model 2 robots only (to determine which your library contains, see How to Determine Which Robot Your Library Contains on page 165). GUI Description: The library controller firmware lost communication with the robotics subsystem. Explanation: The library is not able to communicate with the Model 2 robotics subsystem.
T128 T128 - Incompatible Robot Installation Description GUI Description: The library control firmware detected that an incompatible robot is installed. Explanation: The library has an incompatible robot installed. This may happen when a GA-style (Model 1) robot is replaced with the Model 2 robot, or vice versa. Detection Scenarios Library firmware detects a change in robot model, which is incompatible with the current library configuration.
T129 T129 - Drive Sled Firmware Image Error Description GUI Description: Drive sled firmware cannot be auto-leveled, due to a missing or corrupt drive sled firmware image. Explanation: During an attempt to autolevel the drive sleds, the library detected a missing or corrupt UDS.lif (drive sled firmware) file. Detection Scenarios Main library firmware that controls and performs drive sled firmware updates detects that the drive sled firmware update file is missing or corrupted.
T130 T130 - Tape Drive Cleaning Failure Description GUI Description: A tape drive was cleaned, but continues to request cleaning. Explanation: After a tape drive was cleaned and the cleaning tape was removed from the tape drive, the tape drive continues to request cleaning. Detection Scenarios A tape drive continues to request cleaning after successful cleaning cycles have been applied. Root Causes Tape drive malfunction.
T131 T131 - Invalid EKM Configuration Description GUI Description: The number of tape drives enabled for encryption exceeds the number of tape drives supported under the current encryption license. The 120-day grace period to correct the violation expires on the termination date. Explanation: The number of encryption-capable tape drives configured in LME partitions exceeds the number of tape drives that may be encryption enabled, under the current EKM license.
T132 T132 - Hardware Clock Failure Description GUI Description: The hardware real-time clock (RTC) has failed. The library system time may appear to be set correctly, but accurate time will be lost following a power cycle or reboot. Explanation: While setting the library time, the library detected an error in the hardware real-time clock (RTC). This type of error will allow the library system time to be changed, but the time will not be set correctly following a power cycle or reboot.
T133 T133 - Barcode Label Mapping Failure Description GUI Description: The library control firmware cannot map barcode labels to respective slots during an inventory operation. Explanation: The library is attempting to map barcode labels during inventory and is being prevented from doing so because one or more barcode labels are improperly attached, or a magazine is improperly seated/installed. Detection Scenarios The library cannot complete an inventory, and there are no indications of hardware failure.
T134 T134 - Barcode Scanner Malfunction Description GUI Description: The library barcode scanner cannot read any barcode labels. Explanation: The barcode scanner is unable to detect target information. The barcode scanner cannot detect any barcodes within the library. Detection Scenarios The library was unable to detect any barcodes when scanning target columns at startup. Root Causes • Barcode scanner illumination is insufficient. • Barcode scanner view is obscured (blocked). • Barcode scanner failed.
T135 T135 - Tape Drive Type Change Description GUI Description: An assigned tape drive has been replaced with a tape drive of a different type. Explanation: A tape drive that is assigned to a partition has been replaced with a tape drive of a different type, where type is defined by the tape drive's vendor, generation, and interface. This RAS ticket is generated to notify the user of the tape drive type change.
T136 T136 - Robotics Z Axis Motion Failure Description This ticket applies to Model 1 robots only. GUI Description: An unrecoverable robot motion failure has occurred in the Z-axis. Explanation: An unrecoverable robot motion failure occurred in the z-axis. Because a tape cartridge may or may not be present in the picker, tape cartridge recovery must be part of the resolution strategy. Detection Scenarios A specified motion in the Z-axis cannot complete.
T137 T137 - Display Assembly Communication Failure Description GUI Description: A local display assembly communication failure has been detected. Explanation: The library encountered an error that appears to be caused by a communication link failure to the display assembly (DIEB) board. Detection Scenarios • Failed I2C communication with the DIEB board. • Failed GPIO communication with the DIEB board. Root Causes • Board-level hardware failures. • Display not plugged in correctly.
T138 T138 - EKM License Violation Description GUI Description: The grace period has expired for operating in excess of the current encryption license. LME capabilities have been disabled in all partitions. Explanation: The grace period for operating in excess of the current encryption license has expired. The number of encryption-capable tape drives configured in LME partitions exceeds the number allowed under the current encryption license. LME capabilities in all LME partitions have been disabled.
T139 T139 - Robotics Communication Loss Description This RAS ticket is generated by the Model 1 (GA) robot (to determine which your library contains, see How to Determine Which Robot Your Library Contains on page 165). GUI Description: The library controller firmware lost communication with the robotics subsystem. Explanation: The library has lost communication with the Model 1 robotics subsystem.
T140 T140 - Failover Port Connection Failure Description GUI Description: A connection failure has been detected for the hostconnected failover port. Explanation: The Host Port Failover (HPF) port is not connected or has failed. This situation occurs when the Fibre Channel (FC) I/O blade’s FC switch connection fails, which is required for a working HPF configuration. With HPF enabled, the FC I/O blade is constantly monitoring the primary and secondary failover port connection status.
T141 T141 - Unknown Picker Calibration Offsets Description GUI Description: Library firmware is unable to read the robotics picker's calibration offsets. Explanation: The picker's EEPROM/FLASH that contains calibration offset values required for proper picker calibration and fiducial size evaluation does not contain valid calibration offsets. If such offsets are missing and cannot be read, the robot will fail calibration and cannot operate.
T142 Status: Implemented in version 520, then canceled. T142 - Robotics Y-Axis Hardware Failure Description GUI Description: The robotic Y-axis gear failed to perform proper motion. Explanation: Movement of the robot assembly along the Y-axis is accomplished using the Y-carriage assembly, which contains the Y-motor. The Y-motor has a gear that is attached directly to the motor shaft. Failure or degradation of this Y-motor gear is the failure mode for this RAS ticket.
T143 T143 - Unlabeled Cartridge Detected Description GUI Description: An unlabeled tape cartridge or unreadable cartridge barcode label has been detected. Explanation: During library initialization, or after a main door closure event, the library performs an inventory of the entire library. An inventory of respective magazines is also performed each time an I/E station closes. These inventory operations use scanner-reported barcode label information to determine element full and empty status.
T144 T144 - I/E Station Door Sensor Stuck Description GUI Description: An I/E (or I/O) station sensor switch is reporting incorrect sensor status and may be stuck. Explanation: The library controller detected that an I/E station sensor is not reporting a valid status. The problem may be caused by a stuck sensor in the I/E station lock assembly with a control module or expansion module.
T145 T145 - Media Removal Notification Description GUI Description: The library detected an expected tape cartridge removal from a configured I/E (or I/O) area element. Explanation: The library is configured for Media Security Notification and detected an expected removal of media. Media removal is expected whenever an exported tape cartridge has been physically removed by an operator from an I/E area element.
T146 T146 - Media Removal Warning Description GUI Description: The library detected an unexpected tape cartridge removal from the library. Explanation: The library is configured for Media Security Notification and detected an unexpected removal of media. Media removal is not expected if the tape cartridge is no longer found in previously configured storage and drive elements, as well as the medium changer (picker) element itself.
T147 T147 - Tape Cartridge Load Count Warning Description GUI Description: The library detected that a tape cartridge is exceeding a configured load count threshold. Explanation: The library is configured for Advanced Reporting and enabled tape cartridge thread count (load count) threshold notification. This ticket alerts of a tape cartridge having exceeded the configured load count threshold.
T148 T148 - Tape Cartridge Capacity Warning Description GUI Description: The library detected that a tape cartridge is exceeding a configured capacity threshold Explanation: The library is configured for Advanced Reporting and enabled the tape cartridge capacity threshold notification. This ticket alerts of a tape cartridge having exceeded the configured capacity threshold.
T149 T149 - EKM Path Test Delay Description GUI Description: The library is unable to initiate a background EKM Path Test to an EKM server. Explanation: The library attempted to perform an EKM Path Diagnostics Test to an EKM server, but a tape drive has not been available with the proper prerequisites, such as being ready and unloaded.
T153 T153 - Drive Control Failure Description GUI Description: A tape drive failed to configure a requested drive functionality. Explanation: The drive sled controller firmware commanded the drive to configure a specific function, such as enabling or disabling library managed encryption for the drive, but the drive failed to perform the requested operation.
T154 T154 - Drive Encryption Monitoring Warning Description GUI Description: A tape drive request to initiate a library managed encryption key exchange did not provide the required request details to service the encryption key exchange request.
T178 T178 - Tape Drive Connection Failure Description GUI Description: The library detected that Ethernet communication to a tape drive has failed. Explanation: A tape drive that is mounted in a drive sled is controlled via serial communication by the drive sled controller. If the tape drive is also supporting an Ethernet connection, tape drive control may also be performed via this interface, without drive sled controller involvement.
T180 T180 - Drive TapeAlert 1 - Read Warning Description GUI Description: The tape drive issued a TapeAlert, reporting that it encountered read performance issues with the mounted tape cartridge. Explanation: The library received a drive-generated TapeAlert 1, indicating severe read problems that affect performance, but no data loss. Detection Scenarios The tape drive generated and reported TapeAlert 1.
T181 T181 - Drive TapeAlert 7 - Media Life Description GUI Description: The tape drive issued a TapeAlert, reporting that the tape cartridge media has exceeded the end of its calculated useful life. Explanation: The library received a drive-generated TapeAlert 7, indicating that the tape cartridge has reached the end of its calculated useful life. Detection Scenarios The tape drive generated and reported TapeAlert 7.
T182 T182 - Drive TapeAlert 13 - Recoverable Mechanical Cartridge Failure Description GUI Description: The tape drive issued a TapeAlert, reporting that the tape cartridge in the tape drive experienced a mechanical failure. Explanation: The library received a drive-generated TapeAlert 13, indicating that an operation has failed because the tape cartridge in the tape drive experienced a mechanical failure. Detection Scenarios The tape drive generated and reported TapeAlert 13.
T183 T183 - Drive TapeAlert 14 - Unrecoverable Mechanical Cartridge Failure Description GUI Description: The tape drive issued a TapeAlert, reporting that the loaded tape cartridge experienced a mechanical failure that prevents it from being unloaded. Explanation: A tape drive detected and reported that the tape cartridge experienced a mechanical cartridge failure.
T184 T184 - Drive TapeAlert 58 - Microcode Error Description GUI Description: The tape drive issued a TapeAlert, reporting that a drive firmware error occurred. Explanation: The library received a drive-generated TapeAlert 58, indicating the detection of a drive firmware failure. Detection Scenarios The tape drive generated and reported TapeAlert 58. Root Causes The tape drive has determined and reported a problem per its internal error analysis algorithms.
T185 T185 - Drive TapeAlert 59 - WORM Medium Integrity Check Failed Description GUI Description: The tape drive issued a TapeAlert, reporting that the loaded WORM media failed a media integrity check. Explanation: The library received a drive-generated TapeAlert 59, reporting that the mounted WORM media failed a media integrity check. Detection Scenarios The tape drive generated and reported TapeAlert 59.
T186 T186 - Drive TapeAlert 60 - WORM Medium Overwrite Detected Description GUI Description: The tape drive issued a TapeAlert, reporting that the loaded media may not be recognized by the host application as WORM media, as the drive was requested to overwrite data. Explanation: The library received a drive-generated TapeAlert 60, indicating that a host application attempted to overwrite data on the mounted WORM media.
T187 T187 - Drive Tape Alert 2 - Write Warning Description GUI Description: The tape drive issued a Tape Alert, reporting that it encountered write performance issues with the mounted tape cartridge. Explanation: The library received a drive-generated Tape Alert 2, indicating severe write problems that affect performance, but no data loss. Detection Scenarios The tape drive generated and reported Tape Alert 2.
T188 T188 - Drive Tape Alert 54 - No Start of Data Description GUI Description: The tape drive issued a Tape Alert, reporting that it did not detect the start of data on the tape. Explanation: The library received a drive-generated Tape Alert 54, indicating a damaged, bulk erased, or incorrect format tape. Detection Scenarios The tape drive generated and reported Tape Alert 54. Root Causes The tape drive has determined and reported a problem per its internal error analysis algorithms.
T190 T190 - Library Configuration Corruption Description GUI Description: The library detected a configuration file corruption, and reset some configuration parameters to factory defaults. Explanation: The library detected a missing or corrupted configuration file, which required the library control firmware to recreate a configuration file with factory default settings.
T191 T191 - FC I/O Blade Data Path Error Description GUI Description: The library detected a FC I/O Blade data path error. Explanation: The FC I/O Blade detected a parity or ECC error during a data transfer. The blade will stop all data transfer operations and will require a replacement. Detection Scenarios • FC I/O Blade reported a parity issue. • FC I/O Blade reported an ECC error. Root Causes • Defective FC I/O blade hardware. • Noisy data communication among FC I/O Blade components.
T192 T192 - Compact Flash Reorganization Failure Description GUI Description: The library detected a defective Compact Flash. Explanation: As of GA of the product, the library shipped with a 256 MB Compact Flash (CF) that was formatted for 256 MB use. Since product GA, 256 MB CFs have been obsolete and larger CFs, such 1 GB, 2 GB, and 4 GB CFs qualified and installed, yet all of them are still formatted for 256 MB and utilize only up to 256 MB of CF space. As of library firmware i8.
T193 T193 - Suspect Drive Command Description GUI Description: The tape drive reported a multi-initiator command conflict. Explanation: The library detected that a tape drive is experiencing conflicting drive commands from multiple hosts/initiators. This issue is most likely due to multiple initiators requesting drive operations without properly reserving the drive for Input/Output (I/O) operations. Detection Scenarios The tape drive generated and reported a multi-initiator command conflict.
T194 T194 - Duplicate Barcode Label Detected Description GUI Description: A tape cartridge with a duplicate barcode label has been detected. Explanation: During library initialization, or after a main door closure event, the library performs an inventory of the entire library. An inventory of respective magazines is also performed each time an I/E (I/O) station closes. These inventory operations use scanner-reported barcode label information to determine element full and empty status.
Diagnostic Resolutions The diagnostic resolution strategies described in this section are similar to those found in the RAS ticket on the operator panel interface. The diagnostic resolution strategy instructions are available to the library’s administrative users. DR001 - Resolve Picker Cartridge Presence This DR provides customer resolution steps for T001 on page 196. Problem: The library has a tape in the Picker Assembly, but cannot recover without user intervention to remove the tape cartridge.
DR002 - Resolve Tape Cartridge Recovery This DR provides customer resolution steps for: • T002 on page 197 • T003 on page 198 Problem: The library robot failed to move a tape cartridge. The tape cartridge must be manually recovered before operations can continue. 1 Open the main access door(s) and find the tape cartridge. The tape may be stranded between the picker assembly and the source or destination of the move. 2 Recover the tape cartridge and inspect it for damage.
6 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR004 - Resolve Full Destination Element This DR provides customer resolution steps for T004 on page 199. Problem: The library attempted to place a tape cartridge into a tape drive, storage slot, or I/E station slot. The destination location appears to be blocked, or partially blocked.
9 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR006 - Resolve Unload Timeout This DR provides customer resolution steps for T053 on page 250. Problem: The library received a request to unload and eject a tape cartridge from a tape drive, but the library timed out waiting for a drive response.
2 Service personnel should use the Service > System > Barcode test to isolate the problem and determine whether the issue is intermittent. Run the test several times, and note the results. 3 If the test passes, the failure is most likely with a particular barcode label. 4 If the test fails, the failure is most likely with the picker assembly FRU that contains the barcode scanner. 5 You have three options: a. Select Close to close the ticket now. b.
DR009 - Resolve AC Failure This DR provides customer resolution steps for T024 on page 222. Problem: The facility AC power appears to have failed on a power supply. This can be the result of the facility power actually being off, the power switch on the power supply being turned off, or an actual failure in the power supply. A disconnected module terminator or module-to-module cable with bent or broken pins can also cause this issue.
• Self test failed – Inspect the module connectors and module-to-module cables for bent or broken pins. Contact service to order replacement cable or expansion module. • Self test passed – Power cycle the library to allow for a final termination and connectivity check. Select Continue before you turn off the library power. 3 The library determined that the problem is corrected. The RAS ticket will be closed.
4 Check that host HBA and components are communicating correctly. 5 If the problem remains unresolved, contact Service. 6 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR013 - Resolve Drive Connection Issue This DR provides resolution steps for T018 on page 215.
DR015 - Resolve Unsupported Tape Format This DR provides customer resolution steps for T039 on page 237. Problem: A tape cartridge with an incorrect format has been loaded into a drive. There are several common scenarios: • Tape cartridge type not compatible with tape drive generation. • Firmware update (FUP) tape loaded as data tape. • FUP tape creation initiated, but tape cartridge is already a FUP tape.
1 Determine the tape drive location and tape cartridge barcode label information from the ticket details. 2 Use the host application and read all data from the respective tape cartridge to rebuild the corrupted tape directory. 3 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution.
4 If any module terminator or module-to-module cable is not fully connected or secured, power off the library and inspect terminator and cable connectors for broken or shorted pins. 5 If any connector is damaged, contact Service for part replacement; otherwise, connect and secure all module terminators and module-to-module cables. 6 Close all library access doors and/or apply power to the library, allowing the library to initialize and establish its tape cartridge inventory.
This ticket requires technical assistance from Dell. Contact Dell Technical Support online at http:// support.dell.com. Please see the Website for a complete list of phone numbers by country. You may select the No button to leave this problem open for future review. DR022 - Resolve Missing Power Supply This DR provides customer resolution steps for T071 on page 269. Problem: A power supply is detected to be missing in the system. This is most likely caused by an actual removal of a power supply.
3 If the same drive reports T034 for the currently loaded tape cartridge, media can no longer be read and/ or written, or performance is severely degraded. Attempt to copy any required data from this tape, and retire the tape from service. 4 If T034 is not reported, close this ticket and follow the resolution steps for any other tickets that may have been reported by this drive. 5 You have three options: a. Select Close to close the ticket now. b.
3 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR027 - Resolve Unknown Library SN Label This DR provides resolution steps for T013 on page 209. Problem: The robot cannot read one of the module serial number labels, but has already validated that the barcode scanning system is working properly.
2 If this is a new installation, check for packing material and robot shipping posts, which are large plastic screws that protrude from the top of the robot. Make sure the Y-rails are secured properly and the robot is moving horizontally level along the Y-rails. 3 Look under the robot to make sure that there is no tape cartridge or other hidden obstruction on the floor of the library. 4 Verify that the robot parking tab is in the un-parked position and not interfering with the robot Y-axis travel.
8 If the tickets do reappear, contact Service for CAN bus terminator and module-to-module cable replacement. Close all T021 - Drive Sled Communication Failure tickets and power down the library. Replace the terminators and cables and restart the library.
8 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR032 - Resolve Drive Control Path Failure This DR provides customer resolution steps for T070 on page 268. Problem: A library control path through a drive sled has failed. It is likely that a tape drive sled failure is being reported as a separate problem.
6 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR034 - Resolve Open Storage I/E Door This DR provides customer resolution steps for T073 on page 271. Problem: This library has an I/E station door that is configured for tape cartridge storage. This door was detected to be open at a time when the library needed it to be closed.
5 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR036 - Resolve Partially Open I/E Station This DR provides resolution steps for T077 on page 275. Problem: An I/E station cannot be accessed. Possible causes include: • An I/E station door may be partially open. • A control cable to the I/E station is unplugged.
DR038 - Resolve Tape Blocker Location This DR provides customer resolution steps for T078 on page 276. Problem: The library detected one or more tape blockers installed in improper magazine slot locations. Tape blockers are not supported in libraries with Model 2 robots and libraries with Model 1 robots support tape blockers only in the very bottom row of storage magazines within the bottom library module. 1 Make note of the slot coordinates provided in the Ticket Details.
2 If this problem occurred following the swapping of a module, control boards, or compact flash cards between libraries, the two libraries have incompatible parts, and the parts should be returned to their original libraries. 3 If neither of these scenarios apply, or the problem remains unresolved, contact Service for assistance. 4 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c.
DR043 - Resolve Invalid Cleaning Cartridge This DR provides customer resolution steps for T085 on page 286. Problem: While performing inventory, the library determined that an unknown tape is occupying a cleaning slot. In order for a tape cartridge to be a valid cleaning tape, it must be imported as a cleaning tape via the library operator interface. It is likely that this invalid tape cartridge was manually imported while the library was powered off, or when the main access door was opened.
7 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR045 - Resolve Drive TapeAlert 1, 5, 6 - Read/Write Problem This DR provides customer resolution steps for: • T035 on page 233 • T036 on page 234 • T180 on page 352 • T187 on page 359 Problem: A drive reported a read or write problem.
6 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR046 - Resolve Drive TapeAlert 8 - Suspect Data Grade Tape This DR provides customer resolution steps for T037 on page 235. Problem: A tape drive has determined that a tape cartridge is not data grade, and therefore data should not be written to it. There can be several possible causes of this problem.
1 Reload the tape cartridge back into the drive. 2 Restart the failed host application. 3 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution.
DR050 - Resolve Invalid Tape Location] This DR provides customer resolution steps for T086 on page 287. Problem: While performing an inventory, the library determined that a tape cartridge is located in an invalid location. In any library that is 23U or taller, the two top slots in storage columns 4 and 5 cannot be accessed by the robot and therefore cannot be used for tape cartridge storage. It is likely that this tape was placed into the slot manually by a user.
There are two likely scenarios: • Line of sight from the scanner to the module service tag barcode label is blocked by foreign material, such as a media barcode label. • The module service tag barcode label is damaged and the barcode scanner cannot read it reliably. 1 Open the main library doors and look for any obstructions in front of the module service tag barcode labels. 2 If no obvious foreign material is found, the module service tag is damaged and the EM or CM will need to be replaced.
4 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR056 - Resolve Module Communication This DR provides customer resolution steps for T096 on page 297. Problem: The library has encountered an error when trying to communicate with its modules. 1 Turn off the library. 2 Remove both the top and bottom terminators and carefully inspect them for bent pins.
4 If the problem still persists, contact Service for further assistance in resolving the issue. 5 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR059 - Resolve FC I/O Blade Memory Error This DR provides customer resolution steps for T099 on page 300. Problem: A problem with onboard FC I/O blade memory has been detected.
6 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR062 - Resolve Host Port Failover This DR provides customer resolution steps for T102 on page 303. Problem: The FC I/O blade has detected that its active link has failed, and has switched to a secondary link on another port.
Problem: The LCB detected an Ethernet connection failure with the FC I/O blade. 1 Note the ticket details, to determine FC I/O blade location and failure reason. 2 If a CAN and Ethernet connection failure is detected, ensure that the FC I/O blade is installed properly, fully latched, secured, and powered on. 3 If the FC I/O blade has been removed from the library, select Setup > FC I/O Blades > FC I/O Blade Control > Remove to exclude the FC I/O blade from library-initiated health check monitoring.
DR066 - Resolve FC I/O Blade Fan Alert This DR provides customer resolution steps for T106 on page 307. Problem: The FC I/O blade has detected a problem with its fan blade fan speed. 1 Ensure that the fan blade is properly installed. 2 If no problem is found, contact Service for further assistance in resolving the issue. 3 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c.
1 Verify that the drive firmware version being used for the upgrade is different from the version that the drive is currently using. If not, close this ticket and retry the upgrade with the correct drive firmware version. 2 If the upgrade is being performed via a firmware upgrade tape, ensure that the tape cartridge contains the correct firmware for the type and generation of the drive being updated. Also, check that the firmware upgrade tape data is not corrupted.
4 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR073 - Resolve FC I/O Blade Voltage Alarm This DR provides customer resolution steps for T113 on page 313. Problem: An FC I/O blade has detected a voltage problem that has exceeded normal operating limits. 1 Check the ticket details for the location of the FC I/O Blade.
1 Review the ticket details and the Installation & Verification Test logs to determine which library component failed. 2 Check if any new tickets have been generated against this component. If so, contact Service for further assistance in resolving this issue. 3 Monitor the library for any further problems with this component. If no further tickets are generated, the library can continue to be used normally. 4 You have three options: a. Select Close to close the ticket now. b.
DR078 - Resolve Tape Load/Unload Failure This DR provides customer resolution steps for: • T061 on page 257 • T091 on page 293 Problem: A tape drive did not load or unload a tape cartridge correctly. Library recovery attempts were not successful, and user intervention is required. 1 Note the ticket details to determine the drive location and reason details.
a. Ensure that the library is properly connected to the network, and that the network cable is not damaged. b. Ensure that the library's IP address settings are correct, and that the key server IP and port configuration are configured appropriately. c. Verify that the key server is powered on, operational, and properly connected to the network. d. Ensure that the key server's IP and port configuration are set properly and responding. e.
DR082 - Resolve Library Calibration Failure This DR provides customer resolution steps for: • T019 on page 216 • T020 on page 217 Problem: The library encountered a problem during calibration. This ticket can be caused by a blocked or obscured line of sight of the calibration sensor, or a damaged white calibration target. This ticket may also be caused by a brightly colored tape cartridge located in a slot immediately above a white I/E station calibration target.
5 If inspections identified any damage, contact Service for part replacement; otherwise, close all doors and retry the initialization sequence. 6 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR083 - Resolve Drive Voltage Problem This DR provides customer resolution steps for T055 on page 251. Problem: A tape drive detected a voltage problem.
• A robotics flash image failed validation by the robot controller firmware. • A flash programming error occurred on the robot controller board. • An error occurred when updating the picker assembly's scanner firmware. 1 View the ticket details and note which firmware image failed. 2 Close this ticket. 3 Retry the auto-level process by re-initializing the robot (open and close the main access door). 4 If this ticket reoccurs, view the ticket details and: a.
6 Close the doors, and wait for the system to complete initialization. 7 Make sure the logical libraries are online and continue normal library operations. Monitor for recurrence of the problem. 8 Admin users can use the Tools > Diagnostics > Robotics > Get/Put Test to determine that the robot is functioning properly or whether the issue repeats. Service users can use the Service > System > Robotics test to further verify that the robotics is functioning properly.
1 Close this ticket and re-initialize robotic motion by opening and closing the main access door(s). 2 If this ticket reoccurs after the robot re-initializes, contact Service for a replacement of the robot controller board. 3 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution.
5 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR093 - Resolve Robotics Communication Error This DR provides customer resolution steps for: • T127 on page 326 • T139 on page 338 Problem: The library firmware did establish communication with the robotics subsystem, but encountered a communication failure during operation.
DR094 - Resolve Drive Power Fuse Failure This DR provides resolution steps for T066 on page 264. Problem: A problem has been detected and isolated to a fuse that protects a tape drive power circuit. The fuse is blown and requires replacement. The blown fuse may have been caused by a defective drive or some other failed hardware. Users should contact Service to replace the fuse. Note that you must shut down the library and disconnect the library power completely before replacing the fuse.
1 Close this ticket and perform a manual drive cleaning operation with a different cleaning tape. 2 If this ticket reoccurs following the manual cleaning, take the tape drive offline. 3 Contact Service for additional diagnostic steps. Note 4 It is recommended that the tape drive not be used for read/write operations, because continued cleaning requests could exhaust the cleaning tape supply. You have three options: a. Select Close to close the ticket now. b.
DR099 - Resolve Barcode Label Mapping This DR provides customer resolution steps for T133 on page 332. Problem: There was a barcode scanning error detected during an attempt to inventory the library. Possible causes: • Improper application of barcode label(s) • Magazine(s) improperly seated 1 Verify that all library and tape cartridge barcode labels are properly attached, and that no overlapping barcode labels are visible.
1 From the Main Menu, select Setup> Partitions. 2 From the Setup - Partitions menu, choose the partition to be modified and select Modify. 3 From the Modify Partition menu, deselect the original tape drive from the drives list and select Apply. 4 From the Setup - Partitions menu, choose the partition to be modified and select Modify. 5 From the Modify Partition menu, select the new drive from the drives list and select Apply. 6 You have three options: a. Select Close to close the ticket now. b.
4 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR104 - Resolve EKM License Violation This DR provides customer resolution steps for T138 on page 337. Problem: The library firmware detected that the grace period for exceeding the current encryption license has expired.
• Media removal is expected whenever an exported tape cartridge has been physically removed by an operator from an I/E area element. • Media removal is NOT expected if a tape cartridge was previously detected in a storage, drive, or I/E element without having been exported/moved by the robot to a respective I/E area element for operator access and removal. 1 If the media removal was expected, I/E area elements may be available for operator-initiated tape cartridge insert/import operations.
9 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR111 - Resolve Drive Encryption Service Request Monitoring This DR provides customer resolution steps for T154 on page 350. Problem: A tape drive reported that an encryption request needed to be serviced, but the drive did not indicate required encryption key request details.
DR118 - Resolve EKM Path Test Delay This DR provides customer resolution steps for T149 on page 348. Problem: The library attempted to perform an Automatic EKM Path Diagnostics Test via an available encryption-capable tape drive per the test interval setting. However, all configured tape drives are either loaded, unavailable, or otherwise busy, and cannot initiate the diagnostic test to determine proper EKM server connectivity and operability.
Problem: The tape drive detected and reported an inconsistency during the WORM medium integrity checks. It appears that someone tampered with the WORM medium. 1 Attempt to copy all required data from the WORM tape cartridge to another tape cartridge. 2 Use the host application to export the tape cartridge, or select Operations > Media > Export, to remove the tape cartridge from the library. 3 Discontinue use and discard the faulty WORM tape cartridge. 4 Monitor this issue for recurrence.
4 If the problem cannot be corrected, contact Service for further assistance. 5 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. DR133 - Resolve Drive TapeAlert 3 - Hard Error This DR provides customer resolution steps for T033 on page 231.
2 If the issue is a specific EKM server configuration problem, a separate RAS ticket has been generated and requires resolution. Close this ticket and resolve the respective EKM server configuration ticket(s). 3 If the issue is a communication problem, perform the following steps: a. Ensure that the library is properly connected to the network, and that the network cable is not damaged. b.
3 If step 2) does not apply, and the drive did not recover (host application failed to access media): a. Check that a correct format tape is used. b. If the media does not contain data, discard/replace the tape cartridge. 4 If the issue is not resolved, collect a tape drive log; then contact Service for assistance in analyzing the drive log, as well as assistance regarding a possible tape drive firmware update. 5 You have three options: a. Select Close to close the ticket now. b.
• T022 on page 220 • T023 on page 221 Problem: A problem has been detected and isolated to a drive sled. A drive sled replacement is required. 1 Make note of the part number on the rear of the drive sled, and contact Service for a drive sled replacement. 2 When the new drive sled is available, use the Operations > Change Drive Mode menu on the local display, or the Operations > Drives > Change Mode menu on the remote user interface to take the drive sled offline.
RR003 - Remove and Replace Power Supply This RR provides instructions for T025 on page 223. Problem: An internal hardware problem has been detected in a power supply, which may require replacement of the supply. 1 Inspect all module terminators and module-to-module cables for any broken or bent pins. Contact Service to replace any damaged parts. 2 If none of these parts appear damaged, proceed as follows: a. Remove the defective power supply.
RR007 - Remove and Replace LCB Hardware Clock This RR provides instructions for T132 on page 331. Problem: The library firmware detected that the hardware real time clock (RTC) has failed. The library system time may appear to be set correctly, but accurate time will be lost following a power cycle or reboot. 1 The hardware real time clock (RTC) is part of the LCB hardware. Call Service for a replacement of the LCB. 2 You have three options: a. Select Close to close the ticket now. b.
Problem: A tape drive detected and reported that the mounted tape cartridge experienced a mechanical cartridge failure. The tape may be snapped, split, or cut, and the tape cartridge's mechanical failure may prevent the tape cartridge from being properly unloaded and ejected. CAUTION: Do not attempt to unload or move the tape cartridge, but follow the instructions below. 1 Note the drive location from the ticket details. 2 Temporarily discontinue use of the tape drive and loaded tape cartridge.
3 You have three options: a. Select Close to close the ticket now. b. Select Exit to leave the ticket open for future troubleshooting. c. Select Back to return to the Diagnostic Resolution. RR016 - Remove and Replace Incompatible Robot This DR provides customer resolution steps for T128 on page 327. Problem: The library firmware has detected that an incompatible robot has been installed. This problem occurs when a robot assembly has been replaced with an incorrect type.
Problem: The library has been configured to detect unlabeled tape cartridges, and at least one unlabeled tape cartridge or unreadable barcode label was found. Note, though, that tape cartridges in tape drives, and in the top and bottom library slots, may have readable barcode labels that may be temporarily unreadable in these locations. 1 Display the current library configuration by selecting Reports > Library Configuration.
Interpreting LEDs Light emitting diodes (LEDs) provide a visual indication about the status of certain library components. LEDs can sometimes communicate that a problem exists when RAS tickets cannot. For example, an LED can indicate a firmware problem that prohibits the library from generating RAS tickets.
Figure 28 Location of Blade LEDs Library Control Blade Status LEDs • Left = Blue • Middle = Amber • Right = Green Port Link LEDs FC I/O Blade Status LEDs • Left = Green • Middle = Amber FC I/O Fan • Right = Blue Blade LED = Amber 428 Troubleshooting the Tape Library
Table 11 Blade Status LEDs. LED Color Represents Blade Status Green Library application code/Blade processor status • Blinks once per second — Normal operation. • Solid ON — Not operational. • Solid OFF — Not operational (or blade is booting). • Solid ON for 3 seconds, then blinks twice (FC I/O blade only) — Blade firmware is downloading. • Blinks 10 times per second (FC I/O blade only) — Identify mode. Amber Health status • Solid OFF — Normal operation.
Blade Port LEDs LCB Ethernet Hub Port LED The LED for an Ethernet hub port is located above the port. Use Table 12 to interpret Ethernet hub link activity on an LCB. Table 12 LCB Ethernet Hub Link Activity LED Color Represents Fibre Channel Port Link Status Amber Link and activity • Solid on — The link is up. • Blinks — The link is up and currently transmitting commands.
Figure 29 Location of Tape Drive LEDs 1 1 FC port link LED 2 2 Tape drive LEDs Use Table 14 to interpret tape drive activity: Table 14 Tape Drive LEDs LED Color Represents Tape Drive Status Green Processor activity • Blinks once per second — Normal operation. • Solid ON/ Solid OFF — Tape drive’s main processor is not operating. • 10 blinks per second — Identify mode. • Blinks 3 times in 3 seconds, then pauses (solid off), and then repeats — Tape drive is initializing.
Tape Drive FC Port Link LED A Fibre Channel port link LED on a tape drive shows the current state of a Fibre Channel link and indicates whether or not the link is ready to transmit commands. The FC port link LED on a tape drive is located on the rear of the tape drive.
• The 5U Library Control Module is assigned the number 0. • All 9U Expansion Modules stacked beneath the 5U Library Control Module are assigned a negative number. • 9U Expansion Modules stacked above the 5U Library Control Module are assigned a positive number. For example, 9U Expansion Modules -2 is the second 9U Expansion Modules beneath the 5U Library Control Module, while 9U Expansion Modules +2 is the second 9U Expansion Modules above the 5U Library Control Module.
434 Troubleshooting the Tape Library
Library Drawings This chapter covers the following topics (some of which include more than one drawing): • • Component Diagrams • Library, Front View • Library, Front View Showing Front Bezels • Library Rear View • 5U Library Control Module • Library, Front View, I/E Station Door Open • Library, Front View, Access Door, and I/E Station Door Open • I/E Station Lock Assembly • I/E Station Slide Assembly • Access Door, Inside, With Operator Panel • Robot Assembly • Picker Assembly • Mo
• Door and Import/Export Board (DIEB) • Door and Display Block • Power System Block • Fan Control Board • Library Cables • Library System Grounding • Library Power System Component Diagrams The following diagrams show many of the library’s components. Become familiar with the location of each of these components, and how they can be accessed for service.
Library, Front View Showing Front Bezels Figure 31 Library, Front View Showing Front Bezels PowerVault ML6000 Maintenance Guide 437
Library Rear View Figure 32 438 ML6020, Rear View Library Drawings
5U Library Control Module Figure 33 5U Library Control Module, Front Library, Front View, I/E Station Door Open Figure 34 Library, Front View, I/E Station Door Open PowerVault ML6000 Maintenance Guide 439
Library, Front View, Access Door, and I/E Station Door Open Figure 35 Library Front View, Access Door, and I/E Station Door Open I/E Station Lock Assembly Figure 36 440 I/E Station Lock Assembly Library Drawings
I/E Station Slide Assembly Figure 37 I/E Station Slide Assembly (removed from module) Access Door, Inside, With Operator Panel Figure 38 Access Door, Inside (showing back of Operator Panel) PowerVault ML6000 Maintenance Guide 441
Figure 39 Operator Panel Robot Assembly As of November 2008, the robot assembly changed. The two robots are identified as follows: • Pre-November 2008 - Model 1 robot. • November 2008 and after - Model 2 robot. This robot has an "M2" label on one end to identify it. Also, the robot controller board is visible on top of the Y-carriage assembly. Both robot assemblies are shown below. Note that the actual cable spool may look slightly different from the one shown in Figure 40.
Figure 40 Model 1 Robot Assembly with Original Cable Spool 2 1 3 1 Picker 2 Cable spool PowerVault ML6000 Maintenance Guide 3 Y-carriage assembly 443
Figure 41 Model 2 Robot Assembly (Picker Assembly and Y-Carriage Assembly) Y-carriage assembly M2 label Robot controller board Picker Assembly Picker Assembly As of November 2008, the picker assembly changed as part of the robot change. The two pickers are identified as follows: • Pre-November 2008 - Model 1 picker assembly • November 2008 and after - Model 2 picker assembly Both picker assemblies are shown below.
Figure 42 Model 1 Picker Assembly Figure 43 Model 2 Picker Assembly PowerVault ML6000 Maintenance Guide 445
Model 1 Y-carriage Assembly As of November 2008, the Y-carriage assembly changed as part of the robot change. The Model 2 Ycarriage assembly is included as part of the Model 2 Robot Assembly (see Figure 41 on page 444). Model 1 robot Cable Spool On August 27, 2007, the cable spool changed. The cable spools look very similar to each other and function exactly the same way. The gears are different sizes, but the location of the components is the same. Figure 44 446 Original Cable Spool.
Figure 45 Cable Spool as of August 27, 2007 Parking Tab As of November 2008, the robot assembly was changed. This change affected the parking tab. The Model 2 robot has spring-loaded roller sliders that extend below the Y-carriage assembly and which could be caught and bent on the lower chassis when removing the control module if the old parking tab was used. The new parking tab sticks up 1 inch vertically and holds the robot up high enough that the roller sliders will not get caught.
Figure 46 Model 1 Parking Tab, Parked Figure 47 Model 2 Parking Tab, Parked 448 Library Drawings
Library Control Blade (LCB) Figure 48 Library Control Blade PowerVault ML6000 Maintenance Guide 449
Power Supplies Figure 49 450 Power Supplies Library Drawings
Figure 50 Power Supplies, Back View Tape Drive, Front Note In this document, tape drive is used as a collective term to describe the universal drive sled (UDS) and the tape drive itself. The UDS houses the tape drive. The tape drive itself is also sometimes called the drive brick to differentiate it from the drive sled.
Figure 51 Tape Drive, Front View Tape Drive, Rear Figure 52 Fibre Channel Tape Drive, Rear View Figure 53 SCSI Tape Drive, Rear View 452 Library Drawings
Rack-mount Kit Accessories Table 18 Rack-mount Kit Contents Component Description Quantity Small ferrule — Used in racks with round holes 10 Large ferrule — Used in racks with square holes 10 Thumbnut — Secures the rack shelves to the rack 8 M5 thumbscrew — Secures the rack ears 4 Rack ear, left — Holds the modules in the rack 1 PowerVault ML6000 Maintenance Guide (8 required; 2 spares) (8 required; 2 spares) 453
Table 18 Rack-mount Kit Contents Component Table 19 Quantity Rack ear, right — Holds the modules in the rack 1 Rack shelf, left — Secures the modules in the rack 1 Rack shelf, right— Secures the modules in the rack 1 Description Quantity Nut clip — Used in racks with square holes 4 Rack Ear Kit Contents Component 454 Description Library Drawings
Table 19 Rack Ear Kit Contents Component Description Quantity Cage nut — Used in racks with round holes 4 M5 thumbscrew — Secures the rack ears 4 Rack ear, left — Holds the modules in the rack 1 Rack ear, right — Holds the modules in the rack 1 PowerVault ML6000 Maintenance Guide 455
Rack-mount Rails in Rack Figure 54 Rack-mount Rails in Rack (as viewed from the front, showing studs installed in rack) Figure 55 Rack-mount Rails in Rack (as viewed from the back, showing studs installed in rack) 456 Library Drawings
Rack-mounted Library Figure 56 Rack-mounted Library, Front PowerVault ML6000 Maintenance Guide 457
Figure 57 Rack-mounted Library, Back System Diagrams The following diagrams illustrate the library’s main connection points, which enable the library to communicate with components within the library, and with other servers on the SAN. Become familiar with the location of each of these connection points, and how they may be configured for use.
Figure 58 Electrical System, 5U Library Control Module PowerVault ML6000 Maintenance Guide 459
Figure 59 460 LCB Functions Library Drawings
PowerVault ML6000 Maintenance Guide 461
Figure 60 Accessor Control Block Figure 61 Door and Import/Export Board (DIEB) 462 Library Drawings
Figure 62 Door and Display Block Figure 63 Power System Block PowerVault ML6000 Maintenance Guide 463
Figure 64 464 Fan Control Board Library Drawings
Figure 65 Library Cables PowerVault ML6000 Maintenance Guide 465
Figure 66 466 Library System Grounding Library Drawings
Figure 67 Library Power System PowerVault ML6000 Maintenance Guide 467
468 Library Drawings
Glossary arbitrated loop A Fibre Channel configuration that attaches multiple communicating ports in a loop. Two or more ports can interconnect, but only two ports can communicate simultaneously. arbitration The submission of a request to gain access to an arbitrated loop by a device, so that it can transmit data in the loop. availability A RAS attribute that refers to the accessibility of a system resource in a timely manner; for example, the measurement of a system’s uptime.
compact flash A card on the LCB that stores information about a library’s contents and configuration. connectivity The method by which hardware devices or software communicate with other hardware or software. control module The first module of the library. It consists of an operator panel touch screen, library control blade (LCB), storage, tape drives, power supplies, and I/E station. control path The connection between a partition and host application.
FC (Fibre Channel) A high-speed data transfer architecture. Using optical fiber to connect devices, Fibre Channel communications are serial communications that occur at full duplex and achieve data transfer rates of 200 MBps. FC-AL (Fibre Channel Arbitrated Loop) A form of Fibre Channel network in which up to 126 nodes are connected in a loop topology. See arbitrated loop. FC-AL device A device that employs Fibre Channel Arbitrated Loop and consists of one or more NL_Ports. fiber A thin filament of glass.
home position Accessor axes positioned at 0 vertical and 0 horizontal, which serve as the point of reference for the position of other library components. Home position is used as a basis for calibration. host In general, a host is a computer or program that contains data and provides services to other computers or devices. In Fibre Channel terms, a host is a computer that initiates contact with storage devices.
logical library See partition. loop With this Fibre Channel option, the port operates with attached loop-capable devices. If a point-to-point device is attached, the appliance is not able to communicate with it. loop ID A unique 7-bit value from 0 to 126 that represents the 127 valid AL_PAs (physical addresses) on a loop. LTO (Linear Tape Open) A family of magnetic tape media that are “open” in the sense of not being owned by a single proprietor. LTO comes in two formats, Accelis and Ultrium.
picker The robotic hand that handles cartridges. point to point A Fibre Channel topology that consists of a dedicated connection between two devices: a sending device and a receiving device. rackmount An industry standard communication and computer equipment rack cabinet. RAS (reliability, availability, and serviceability) Three key attributes of computing system quality design. See reliability, availability, and serviceability.
snapshot A rapid, point-in-time image of a volume created initially on the same disk as the original by duplicating metadata rather than copying the full data set. Snapshots are often used to protect against data corruption (viruses, etc.) or to create test or pre-production environments. Snapshots are also often used as a first step for creating non-disruptive point-in-time backups, and for copying data sets to a second disk to create a full duplicate copy of the volume.
Y-axis, Y-position The vertical position of the library’s robotic arm.
