Users Guide

Troubleshooting 35
A
Troubleshooting
Microsoft
®
Windows
®
Unified Data Storage Server 2003 provides general
cluster troubleshooting. To access this Help and Support content:
1
Click Start → Help and Support .
2 The Help and Support window appears. Search for content related to
Cluster Troubleshooting .
In the search results, locate and select the
Troubleshooting: Server Cluster
option. This section gives you information about general cluster
troubleshooting.
This section contains common issues you may encounter on your
Dell™ PowerVault™ NX1950 cluster solution.
Table A-1. General Cluster Troubleshooting
Problem Area Probable Cause Corrective Action
Network
Communication
The nodes cannot
access the storage
system, or the cluster
software is not
functioning with the
storage system.
The storage system is not
cabled properly to the
nodes or the cabling
between the storage
components is incorrect.
Ensure that all external
cables are securely attached
to the external connectors on
your system. For an example
of supported cabling
configuration, see "Other
Documents You May Need"
on page 13.
One of the cables or
connectors is faulty.
Ensure that the cables or
connectors are not damaged.
The TCP/IP
configuration is
incorrect.
Ensure that the cluster nodes
are on the same subnet to
prevent network
communication errors.
IP addresses not
configured correctly.
The cluster heartbeat IP
address should be on a
different subnet than the
cluster IP address.