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book.book Page 2 Monday, September 6, 2010 1:15 PM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this publication is subject to change without notice. © 2010 Dell Inc. All rights reserved.
book.book Page 3 Monday, September 6, 2010 1:15 PM Contents Installation Issues . . . . . . . . . . . . . . . . . . . . . Deployment Issues . . . . . . . . . . . . . . . . . . . . 11 . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . 15 Management Issues .
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book.book Page 5 Monday, September 6, 2010 1:15 PM Installation Issues Table 1. Installation Issues Issue Description Workaround / Solution After reinstalling the operating system, the RAID configuration on the system does not match the original factory configuration. If the operating system reinstall DVD cannot find an operating system partition of 80 GB or larger on Virtual Disk 0, it defaults to the RAID 5 configuration.
book.book Page 6 Monday, September 6, 2010 1:15 PM Table 1. Installation Issues (continued) Issue Description Workaround / Solution Error: -5001. System restore is performed on an Invalid unsupported system. system. This issue occurs because the operation is not supported on the system. To resolve this issue, remove the operating system reinstallation media immediately. Error: -5002. Unable to locate a supported RAID Unsupported controller. hardware configuration encountered.
book.book Page 7 Monday, September 6, 2010 1:15 PM Table 1. Installation Issues (continued) Issue Description Workaround / Solution Error: -5003. Error occurred while attempting to create OS volume. Invalid operating system To workaround this issue, perform drive configuration.
book.book Page 8 Monday, September 6, 2010 1:15 PM Table 1. Installation Issues (continued) Issue Description Workaround / Solution Error: -5004. Error occurred while attempting to create OS volume. Drives in the expected To workaround this issue, perform system slots dedicated one of the following steps: for the operating system • Ensure that all drives in the are empty. operating system drive slots are correctly attached and do not have data on them.
book.book Page 9 Monday, September 6, 2010 1:15 PM Table 1. Installation Issues (continued) Issue Description Workaround / Solution Error: -5006. Error occurred while attempting to create OS volume. Unable to locate the PowerVault operating system reinstallation media. To workaround this issue, perform one of the following steps: • Ensure that the operating system reinstallation media is loaded in the CD/DVD drive. If the media is present in the drive, the drive may be faulty.
book.book Page 10 Monday, September 6, 2010 1:15 PM Table 1. Installation Issues (continued) Issue Description Workaround / Solution Error: -5007. Error occurred while attempting to create OS volume. A pre-existing virtual disk with LUN ID 0 that is not being used for the NAS operating system has been encountered. The operating system on the PowerVault NAS system must be on virtual disk 0. Errors due to third-party tools and utilities.
book.book Page 11 Monday, September 6, 2010 1:15 PM Table 1. Installation Issues (continued) Issue Description Workaround / Solution The PowerVault NAS The wrong NAS software Go to support.dell.com and appliance software appliance has been download the appropriate NAS provided cannot be provided for the system. appliance software for the system. installed on the NAS system. Reinstallation error message stays on the LCD. The display log console displays a wrong date.
book.book Page 12 Monday, September 6, 2010 1:15 PM Table 2. Deployment Issues (continued) Issue Description Firewall exceptions on The following ports are open by Dell PowerVault default: NX200 systems.
book.book Page 13 Monday, September 6, 2010 1:15 PM Table 2. Deployment Issues (continued) Issue Description Workaround / Solution The PowerVault NAS An error occurred while installing Perform the following steps Initial the non-English language packs. to reinstall the language Configuration packs: Wizard does not 1 Click StartControl successfully install PanelClock, the language on the Language, and Region system. Change Display Language.
book.book Page 14 Monday, September 6, 2010 1:15 PM Management Issues Table 3. Management Issues Issue Description Single Instance Storage (SIS) is not available on Windows Storage Server 2008 Basic Edition. The desktop displays incorrect system information. Workaround / Solution SIS is only available on the Standard and Enterprise Editions of Windows Storage Server 2008. The information present on the desktop does not match the actual system information.
book.book Page 15 Monday, September 6, 2010 1:15 PM Update Issues Table 4. Update Issues Issue Description Workaround / Solution The PowerVault NAS update package provided is not a NAS appliance software. The package provided for the PowerVault NAS Initial Configuration Wizard is not a recognized NAS appliance software package. Ensure that the package downloaded from support.dell.com is compatible with your system. The PowerVault NAS update package provided cannot be installed on the NAS system.
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