Users Guide

10 Troubleshooting Guide
Error: -5007.
Error occurred
while
attempting to
create OS
volume.
A pre-existing virtual disk
with LUN ID 0 that is
not being used for the
NAS operating system
has been encountered.
The operating system on the
PowerVault NAS system must be
on virtual disk 0.
To workaround this issue, the
current virtual disk with LUN ID 0
must be deleted for the operating
system reinstallation to proceed.
1 Backup all data on virtual disk 0
if possible.
2 Reboot your system and boot
into the PERC controller BIOS
during POST. For more
information about booting into
the PERC controller BIOS, see
PERC user’s guide at
support.dell.com/manuals .
3 Delete the virtual disk with LUN
ID 0.
4 Reboot the PowerVault NAS
using the operating system
reinstallation media or DVD.
Errors due to
third-party tools
and utilities.
To workaround this issue, follow
the instructions in the error
message. If the error cannot be
resolved, contact Dell.
For more information, see "Getting
Help" in the Hardware Owner’s
Manual at
support.dell.com/manuals.
The package provided
is not a NAS
appliance software.
The package provided for
the PowerVault NAS
Initial Configuration
Wizard is not a
recognized NAS
appliance software.
Ensure that the package
downloaded from
support.dell.com is compatible
with your system.
Table 1. Installation Issues
(continued)
Issue Description Workaround / Solution
book.book Page 10 Monday, September 6, 2010 1:15 PM