Users Guide

6 Troubleshooting Guide
Error: -5001.
Invalid
system.
System restore is
performed on an
unsupported system.
This issue occurs because the
operation is not supported on the
system. To resolve this issue,
remove the operating system
reinstallation media immediately.
Error: -5002.
Unsupported
hardware
configuration
encountered.
Unable to locate a
supported RAID
controller.
To workaround this issue, perform
one of the following steps:
• Ensure that the disk controller
card is connected to the internal
drives and is properly seated in
the correct slot. For more
information about connecting
the card, see the
Hardware
Owner’s Manual at
support.dell.com/manuals .
• Ensure that your system supports
an internal drive controller. For
information about the internal
drive controllers supported on
your system, see the system
hardware documentation at
support.dell.com/manuals .
Table 1. Installation Issues (continued)
Issue Description Workaround / Solution
book.book Page 6 Monday, September 6, 2010 1:15 PM