Dell™ PowerVault™ NX3000 Systems Hardware Owner’s Manual
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2009 Dell Inc. All rights reserved.
Contents 1 About Your System . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . 11 . . . . . . 11 . . . . . . . . . . 12 LCD Panel Features . . . . . . . . . . . . . . . . . . . 14 Home Screen . Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . . 16 Setup Menu . View Menu Hard-Drive Indicator Patterns for RAID . . . . . . . . . 18 . . . . . . . .
2 Using the System Setup Program and UEFI Boot Manager . . . . . . . . . . . . . . . Choosing the System Boot Mode . . 55 . . . . . . . . . . . . 55 Entering the System Setup Program . . . . . . . . . . . 56 Responding to Error Messages . . . . . . . . . . . 56 Using the System Setup Program Navigation Keys . . . . . . . . . . . . . . . . . . . . . . . . . 56 . . . . . . . . . . . . . . . . . . 57 . . . . . . . . . . . . . . . . . . . .
iDRAC Configuration Utility . . . . . . . . . . . . . . . Entering the iDRAC Configuration Utility . 3 74 . . . . . 74 . . . . . . . . 75 . . . . . . . . . . . . . . . . . . 75 . . . . . . . . . . . . . . . . . . . . 75 . . . . . . . . . . . . . . . . . . 77 Removing the Front Bezel . . . . . . . . . . . . . 77 Installing the Front Bezel . . . . . . . . . . . . . . 78 . . . . . . . . . . . . 78 Installing System Components Recommended Tools .
Internal SD Module . . . . . . . . . . . . . . . . . . . Installing the Internal SD Module. . . . . . . . . . 87 Removing the Internal SD Module . . . . . . . . . 89 . . . . . . . . . . . . . . . . . 89 . . . . . . . . 89 Internal SD Flash Card . Installing the Internal SD Flash Card Removing the Internal SD Flash Card. Internal USB Memory Key . . . . . . . 90 . . . . . . . . . . . . . . . . 90 Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional) . . . . . . . .
Integrated Storage Controller Card . . . . . . . . . . . Removing the Integrated Storage Controller Card . . . . . . . . . . . . . . . . . . . . . . . . . 109 . . . . 109 . . . . . . . . . . . . . . . . . . . . . . 113 Installing the Integrated Storage Controller Card . . . . . . . . . . . . . . . . . . . . . RAID Battery . 108 Removing a RAID Battery. . . . . . . . . . . . . . 113 Installing a RAID Battery . . . . . . . . . . . . . . 114 . . . . . . . . . . . . . . . . . . . . . .
Installing a Processor . System Battery . . . . . . . . . . . . . . 137 . . . . . . . . . . . . . . . . . . . . . 138 . . . . . . . . . . 138 Replacing the System Battery Control Panel Assembly (Service-only Procedure) . Removing the Control Panel Display Module . Installing the Control Panel Display Module Removing the Control Panel Board . Installing the Control Panel Board 140 141 142 . . . . . . 143 . . . . . . . . . . 143 144 . . . . . . . 145 Removing the System Board . . . . . . . .
Troubleshooting the System Battery. Troubleshooting Power Supplies . . . . . . . . . . 153 . . . . . . . . . . . . 154 Troubleshooting System Cooling Problems . Troubleshooting a Fan . . . . . . . 155 . . . . . . . . . . . . . . . . . 156 . . . . . . . . . . . . 156 . . . . . . . . . . 158 . . . . . 159 . . . . . . . . . . . 159 . . . . . . . . . . 160 . . . . . . . . . . . . . .
Selecting Diagnostics Options . . . . . . . . . . Viewing Information and Results . 6 . . . . . . . . 170 . . . . . . . . . . . 171 . . . . . . . . . . . . . . . . 171 . . . . . . . . . . . . . . . 173 . . . . . . . . . . 175 Jumpers and Connectors . System Board Jumpers . System Board Connectors SAS Backplane Board Connectors Expansion-Card Riser-Board Components and PCIe Buses . . . . . . . . . . . . . . . . . . . . . . . . . . 176 . . . . . . . . . . . 178 . . . . . . . . . . . . .
About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager." Enters System Services, which opens the Unified Server Configurator from which you can access utilities such as system diagnostics. See the Unified Server Configurator user documentation for more information.
Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators (3.5-inch Chassis) 8 9 1 2 3 4 5 6 7 10 Item Indicator, Button, or Connector Icon Description 1 System identification panel A slide-out label panel for system information including the Express Service tag, Embedded NIC1 MAC address, and iDRAC6 Enterprise card MAC address. 2 Power-on indicator, power button The power-on indicator lights when the system power is on.
Item Indicator, Button, or Connector Icon Description NOTE: To force an ungraceful shutdown, press and hold the power button for five seconds. 3 NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 4 USB connectors (2) Connects USB devices to the system. The ports are USB 2.
Item Indicator, Button, or Connector 9 Optical drive (optional) Icon Description One optional slim-line SATA DVD-ROM drive or DVD+RW drive. NOTE: DVD devices are data only. 10 Hard drives Up to six 3.5-inch hot-swappable without flex bay LCD Panel Features The system's LCD panel provides system information and status messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Messages" for information on specific status codes.
Figure 1-2. LCD Panel Features 1 2 4 3 Item Buttons Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed. • Press again to stop. • Press again to return to default scrolling speed. • Press again to repeat the cycle. 4 System ID Turns the system ID mode on and off.
To navigate to the Home screen from another menu, continue to select the up arrow until the Home icon is displayed, and then select the Home icon. From the Home screen, press the Select button to enter the main menu. See the following tables for information on the Setup and View submenus. Setup Menu NOTE: When selecting an option in the Setup menu, you are asked to confirm the option before you can continue. Option Description DRAC Select DHCP or Static IP to configure the network mode.
Option Description Name Displays the name of the Host, Model, or User String for the system. Number Displays the Asset tag or the Service tag for the system. Power Displays the power output of the system in BTU/hr or Watts. The display format can be configured in the "Set home" submenu of the Setup menu (see "Setup Menu"). Temperature Displays the temperature of the system in Celsius or Fahrenheit. The display format can be configured in the "Set home" submenu of the Setup menu (see "Setup Menu").
Hard-Drive Indicator Patterns for RAID Figure 1-3. Hard-Drive Indicators 1 2 3.5-inch carrier 1 2.5-in drive-activity indicator (green) 2 drive-status indicator (green and amber) Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identify drive/preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied.
Drive-Status Indicator Pattern (RAID Only) Condition Blinks green, amber, and off Drive predicted failure Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Back Panel Features and Indicators Figure 1-4. Back Panel Features 1 2 15 14 13 12 3 11 Icon 5 4 10 9 8 6 7 Item Indicator, Button, or Connector Description 1 PCIe slot 1 PCI Express (Generation 2) x4-link expansion slot (full-height, 30.99-cm [12.
Item Indicator, Button, or Connector 3 PCIe slot 3 Icon Description PCIe x8-link Gen 2 expansion slot (fullheight, 24.13-cm [9.5-inch] length) or optional PCIe x16-link Gen 2 expansion slot (full-height, 24.13-cm [9.5-inch]) (no slot 4 with this option) 4 PCIe slot 4 PCIe x8-link Gen 2 expansion slot (fullheight, 24.13-cm [9.
Item Indicator, Button, or Connector Icon Description 14 iDRAC6 Enterprise port (optional) Dedicated management port for the optional iDRAC6 Enterprise card 15 VFlash media slot (optional) Connects an external SD memory card for the optional iDRAC6 Enterprise card Power Indicator Codes An LED indicator on the power button indicates when power is supplied to the system and the system is operational.
Figure 1-5. Power Supply Status Indicator 1 1 power supply status NIC Indicator Codes Figure 1-6.
Indicator Description Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network link at 1000 Mbps. Link indicator is amber The NIC is connected to a valid network link at 10/100 Mbps. Activity indicator is green blinking Network data is being sent or received. LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL).
NOTE: The following LCD status messages are displayed in the Simple format. See “Setup Menu" to select the format in which the messages are displayed. Table 1-1. Code LCD Status Messages Text Cause Corrective Actions E1000 Failsafe voltage error. Contact support. Check the system event log Remove AC power to the for critical failure events. system for 10 seconds and restart the system. E1114 Ambient Temp exceeds allowed range.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E1229 CPU # VCORE Regulator failure. Reseat CPU. Specified processor VCORE voltage regulator has failed. Reseat the processor(s). See "Troubleshooting the Processor(s)." E122A CPU # VTT Regulator failure. Reseat CPU. Specified processor VTT Reseat the processor(s). voltage regulator has failed. See "Troubleshooting the Processor(s)." E122C CPU Power Fault. Power cycle AC.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E1313 Fan redundancy lost. Check fans. The system is no longer fan Check LCD for additional redundant. Another fan scrolling messages. See failure would put the "Troubleshooting a Fan." system at risk of overheating. E1410 System Fatal Error detected. A fatal system error has been detected. Check LCD for additional scrolling messages. Remove AC power to the system for 10 seconds and restart the system.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E1420 CPU Bus The system BIOS has parity error. reported a processor bus Power cycle parity error. AC. Remove AC power to the system for 10 seconds and restart the system. E1422 CPU # machine The system BIOS has check error. reported a machine check Power cycle error. AC. Remove AC power to the system for 10 seconds and restart the system. E1610 Power Supply # (### W) missing. Check power supply.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E1620 Power Supply # (### W) AC power error. Check PSU cables. Specified power supply's AC input is outside of the allowable range. Check the AC power source for the specified power supply. If the problem persists, see "Troubleshooting Power Supplies." E1624 Lost power supply redundancy. Check PSU cables. The power supply See "Troubleshooting subsystem is no longer Power Supplies." redundant.
Table 1-1. Code LCD Status Messages (continued) Text E1711 PCI parity error on Bus ## Device ## Function ## PCI parity error on Slot #. Review & clear SEL. E1712 PCI system error on Bus ## Device ## Function ## PCI system error on Slot #. Review & clear SEL. Cause Corrective Actions The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E1715 Fatal I/O The system BIOS has Check the SEL for more Error. Review determined there has been information, and then & clear SEL. a fatal error in the system. clear the SEL. Remove AC power to the system for 10 seconds, and restart the system. If the problem persists, see "Getting Help." E1716 Chipset IERR Bus ## Dev ## Function ##. Review & clear SEL.
Table 1-1. Code LCD Status Messages (continued) Text E171F PCIe fatal error on Bus ## Device ## Function ## PCIe fatal error on Slot #. Review & clear SEL. Cause Corrective Actions The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E1A14 SAS cable A failure. Check connection. SAS cable A is missing or bad. Reseat the cable. If the problem persists, replace cable. E1A15 SAS cable B failure. Check connection. SAS cable B is missing or bad. If the problem persists, see "Getting Help." Reseat the cable. If the problem persists, replace cable. If the problem persists, see "Getting Help.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E2014 CMOS RAM failure. Power cycle AC. CMOS failure. CMOS RAM not functioning properly. Remove AC power to the system for 10 seconds and restart the system. E2015 DMA Controller failure. Power cycle AC. DMA controller failure. E2016 Interrupt Controller failure. Power cycle AC. Interrupt controller failure. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E201A SuperIO failure. Power cycle AC. SIO failure. Remove AC power to the system for 10 seconds and restart the system. E201B Keyboard Controller error. Power cycle AC. Keyboard controller failure. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help." If the problem persists, see "Getting Help.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E2022 General failure during POST. Check screen message. General failure after video. Check screen for specific error messages. E2023 BIOS unable to mirror memory. Check DIMMs. The system BIOS could not See "Troubleshooting enable memory mirroring System Memory." because of a faulty memory module or an invalid memory configuration.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions I1911 LCD Log Full. Check SEL to review all Errors. LCD overflow message. A maximum of ten error messages can display sequentially on the LCD. The eleventh message instructs the user to check the SEL for details on the events. Check the SEL for details on the events. I1912 SEL full. Review & clear log. The SEL is full of events and is unable to log any more. Check the SEL for more information and then clear the SEL.
System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action. Table 1-2. System Messages Message Causes Corrective Actions 128-bit Advanced ECC mode disabled.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Alert! iDRAC6 not The iDRAC6 is not Wait for the system to responding. responding to BIOS reboot. Rebooting. communication either because it is not functioning properly or has not completed initialization. The system will reboot. Alert! iDRAC6 not responding. Power required may exceed PSU wattage. The iDRAC6 is hung. Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Alert! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply.
Table 1-2. System Messages (continued) Message Causes Corrective Actions BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help." Caution! NVRAM_CLR jumper is installed on system board NVRAM_CLR jumper is Move the NVRAM_CLR installed in the clear setting. jumper to the default CMOS has been cleared. position (pins 3 and 5). See Figure 6-1 for jumper location. Restart the system and re-enter the BIOS settings.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Current boot mode is set to UEFI. Please ensure compatible bootable media is available. Use the system setup program to change the boot mode as needed. The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non-UEFI. Ensure that the boot mode is set correctly and that the proper bootable media is available. See "Using the System Setup Program and UEFI Boot Manager.
Table 1-2. System Messages (continued) Message Causes Gate A20 failure Faulty keyboard controller; faulty system board. Corrective Actions See "Getting Help." General failure The operating system is unable to carry out the command. This message is usually followed by specific information. Note the information, and take the appropriate action to resolve the problem. Invalid configuration information please run SETUP program. An invalid system configuration caused a system halt.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Local keyboard The USB ports are disabled may not work in the system BIOS. because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings. Power down and restart the system from the power button, and then enter the System Setup program to enable the USB port(s). See "Entering the System Setup Program.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Memory odd/even logic failure at address, read value expecting value Faulty or improperly installed memory modules. See "Troubleshooting System Memory." Memory write/read failure at address, read value expecting value Faulty or improperly installed memory modules. See "Troubleshooting System Memory." Memory set to minimum frequency.
Table 1-2. System Messages (continued) Message Causes Corrective Actions No boot device available Faulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no bootable USB key installed. Use a bootable USB key, CD, or hard drive. If the problem persists, see "Troubleshooting an Internal SD Card," "Troubleshooting a USB Device," "Troubleshooting an Optical Drive," and "Troubleshooting a Hard Drive.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Plug & Play Configuration Error Error encountered in initializing PCIe device; faulty system board. Install the NVRAM_CLR jumper in the clear position (pins 1 and 3) and reboot the system. See Figure 6-1 for jumper location. If the problem persists, see "Troubleshooting Expansion Cards." Quad rank DIMM Invalid memory detected after configuration. single rank or dual rank DIMM in socket.
Table 1-2. System Messages (continued) Message Causes Corrective Actions SATA port x device autosensing error The drive connected to the Replace the faulty drive. specified SATA port is faulty. SATA port x device configuration error SATA port x device error Sector not found Faulty hard drive, USB device, or USB medium. Seek error Seek operation failed Replace the USB medium or device. Ensure that the USB or SAS backplane cables are properly connected.
Table 1-2. System Messages (continued) Message Causes Corrective Actions The following DIMMs should match in Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines." geometry: x,x,... The following DIMMs should match in rank count: x,x,... The following DIMMs should match in size: x,x,...
Table 1-2. System Messages (continued) Message Causes Timer chip Faulty system board. counter 2 failed Corrective Actions See "Getting Help." TPM configuration operation honored. System will now reset. A TPM configuration Information only. command has been entered. The system will reboot and execute the command. TPM configuration operation is pending. Press (I) to Ignore OR (M) to Modify to allow this change and reset the system. This message displays during Enter I or M to proceed.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Unable to launch System Services image. System halted! System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement. Restart the system and update the Unified Server Configurator repository to the latest software to restore full functionality. See the Unified Server Configuration user documentation for more information.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Unused memory detected. DIMM’s installed in the following slot are not available when in mirror or 128-bit advanced ECC modes: x,x,x The memory configuration is not optimal for mirroring or Advanced ECC Memory Mode. Modules in the specified slots are unused. Reconfigure the memory for Memory Mirroring or Advanced ECC Memory Mode, or change the memory mode to Optimized in the BIOS setup screen. See "System Memory.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Warning! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Write fault Faulty USB device, USB medium, optical drive assembly, hard drive, or harddrive subsystem. Replace the USB medium or device. Ensure that the USB, SAS backplane, or SATA cables are properly connected. See "Troubleshooting a USB Device," "Troubleshooting an Internal SD Card," and "Troubleshooting a Hard Drive.
Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within that document or as a separate document. • The rack documentation included with your rack solution describes how to install your system into a rack. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications.
Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options.
Entering the System Setup Program 1 Turn on or restart your system. 2 Press after you see the following message: = System Setup NOTE: The system will not respond until the USB keyboard is active. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.
System Setup Options Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time Sets the time on the system's internal clock. System Date Sets the date on the system's internal calendar. Memory Settings Displays information related to installed memory.
Option Description SATA Settings Displays a screen to enable or disable the integrated SATA controller and ports. See "SATA Settings Screen." Boot Settings Displays a screen to specify the boot mode (BIOS or UEFI). For BIOS boot mode, you can also specify the boot devices. See "Boot Settings Screen." Integrated Devices Displays a screen to enable or disable integrated device controllers and ports, and to specify related features and options. See "Integrated Devices Screen.
Option Description F1/F2 Prompt on Error (Enabled default) Enables the system to halt on errors during POST, which allows the user to observe events that may scroll by unnoticed during normal POST. The user can press to continue or to enter the System Setup program. CAUTION: When setting this option to Disabled, the system will not halt if an error occurs during POST. Any critical errors will be displayed and logged in the system event log.
Processor Settings Screen Option Description 64-bit Specifies if the processor(s) support 64-bit extensions. Core Speed Displays the processor clock speed. Bus Speed Displays the processor bus speed. Logical Processor (Enabled default) On processors that support Simultaneous MultiThreading (SMT) technology, each processor core supports up to two logical processors. If this field is set to Enabled, the BIOS reports both logical processors.
Option Description Port B (Off default) Auto enables BIOS support for the device attached to SATA port B. Off disables BIOS support for the device. Boot Settings Screen Option Boot Mode (BIOS default) Description CAUTION: Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode. If the system operating system supports Unified Extensible Firmware Interface, you can set this option to UEFI.
Option Description Boot Sequence Retry (Disabled default) If this field is enabled and the system has failed to boot, the system will reattempt to boot after 30 seconds. Integrated Devices Screen Option Description Integrated SAS/RAID Controller (Enabled default) Enables or disables the integrated storage controller. User Accessible USB Ports Enables or disables the user-accessible USB ports. (All Ports On default) Options are All Ports On, Only Back Ports On, and All Ports Off.
Option Description OS Watchdog Timer (Disabled default) Sets a timer to monitor the operating system for activity, and aids in recovery if the system stops responding. When Enabled, the operating system is allowed to initialize the timer. When Disabled, the timer is not initialized. NOTE: This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface (ACPI) 3.0b specification.
Option Description Serial Port Address (Serial Device 1=COM1, Serial Device2=COM2 default) Sets the serial port addresses for the two serial devices. External Serial Connector NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL, configure the same port address for console redirection and the serial device. Specifies whether Serial Device 1, Serial Device 2, or Remote Access Device has access to the external serial connector.
Power Management Screen Option Description Power Management Options are OS Control, Active Power Controller, Custom, or Maximum Performance. For all but the Custom setting, the BIOS pre-configures the power settings on this screen as follows: • OS Control sets the CPU power to OS DBPM, the fan power to Minimum Power, and the memory power to Maximum Performance. In this setting, all processor performance information is passed from the system BIOS to the operating system for control.
System Security Screen Option Description System Password Displays the current status of the password security feature and allows a new system password assignment and verification. NOTE: See "Using the System Password" for more information. Setup Password Restricts access to the System Setup program by using a setup password. NOTE: See "Using the System Password" for more information.
Option Description CAUTION: Clearing the TPM will lose all encryption keys in the TPM. This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored. Back up the TPM keys prior to enabling this option. TPM Clear (No default) When set to Yes, all TPM contents are cleared. NOTE: This field is read-only when TPM Security is set to Off. Power Button (Enabled default) If Enabled, the power button can turn the system's power off and on.
Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft® Windows Server® 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager.
UEFI Boot Manager Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system will continue with the next item in the boot order until the boot is successful or no more boot options are found. Displays the list of available boot options (marked with asterisks). Select the boot option you wish to use and press Enter.
System Utilities Screen Option Description System Setup Accesses the System Setup program without rebooting. System Services Restarts the system and accesses the Unified Server Configurator, which enables you to run utilities such as system diagnostics. BIOS Boot Manager Accesses the BIOS-level boot options list without rebooting.
When a system password is not assigned and the password jumper on the system board is in the enabled position, System Password is Not Enabled and Password Status is Unlocked. To assign a system password: 1 Verify that Password Status is Unlocked. 2 Highlight the System Password option and press . 3 Type your new system password. You can use up to 32 characters in your password. As you type, placeholders appear in the field. The password assignment is not case-sensitive.
When Password Status is Locked, you must type the password and press when prompted at reboot. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an error message that the system has halted and must be shut down manually with the power button.
You can use up to 32 characters in your password. As you type, placeholders appear in the field. The password assignment is not case-sensitive. To erase a character, press or the left-arrow key. When you verify the password, the Setup Password changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password. A change to the Setup Password option becomes effective immediately (restarting the system is not required).
iDRAC Configuration Utility The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server. The iDRAC Configuration Utility enables you to: • Configure, enable, or disable the iDRAC6 local area network through the dedicated iDRAC6 Enterprise card port or the embedded NICs. • Enable or disable IPMI over LAN. • Enable a LAN Platform Event Trap (PET) destination. • Attach or detach the Virtual Media devices.
Installing System Components Recommended Tools • Key to the system keylock • #1 and #2 Phillips screwdrivers • Wrist grounding strap • T8, T10, and T15 Torx drivers Inside the System WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.
Figure 3-1. Inside the System (3.
Front Bezel (Optional) A lock on the bezel restricts access to the power button, optical drive, and hard drive(s). The LCD panel and navigation buttons are accessible through the front bezel. See Figure 3-2. Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Pull up on the release latch next to the key lock. 3 Rotate the left end of the bezel away from the system to release the right end of the bezel. 4 Pull the bezel away from the system. See Figure 3-2. Figure 3-2.
Installing the Front Bezel 1 Insert the hinge tab on the right of the bezel into the slot on the right side of the system front panel. 2 Rotate the left side of the bezel toward the system. 3 Press the bezel to the system to engage the latch. Opening and Closing the System WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.
Figure 3-3. Removing or Installing the Cover 1 2 3 1 latch 3 chassis hooks 2 latch release lock Hard Drives Your system supports six 3.5 inch drive bays without the flex bay. All chassis support hot-swappable SAS and SATA hard drives. All drives are installed at the front of the system and connect to the system board through the SAS backplane. Hard drives are supplied in special hotswappable hard-drive carriers that fit in the hard-drive bays.
CAUTION: Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive failure. NOTE: Use only drives that have been tested and approved for use with the SAS backplane board. When you format a hard drive, allow enough time for the formatting to be completed. Be aware that high-capacity hard drives can take a number of hours to format. Mixed SAS/SATA Hard-Drive Configurations Mixed hard-drive configurations of SAS and SATA drives are allowed.
Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. Removing a Hot-Swap Hard Drive CAUTION: Ensure that your operating system supports hot-swap drive removal and installation. See the documentation provided with your operating system for more information. 1 If present, remove the front bezel. See "Removing the Front Bezel." 2 From the RAID management software, prepare the drive for removal.
1 If present, remove the front bezel. See "Removing the Front Bezel." 2 If a drive blank is present in the bay, remove it. See "Removing a HardDrive Blank." Figure 3-5. Installing a Hot-Swap Hard Drive 1 2 1 release button 2 hard drive carrier handle 3 Install the hot-swap hard drive. a Press the button on the front of the drive carrier and open the handle. b Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place.
Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure 3-6. 2 Align the screw holes on the hard drive with the back set of holes on the hard drive carrier. When aligned correctly, the back of the hard drive will be flush with the back of the hard-drive carrier. 3 Attach the four screws to secure the hard drive to the hard-drive carrier.
Figure 3-6.
Power Supplies Your system supports the following power supply modules: • 570-W Energy Smart power supply • optional 870-W High Output power supply NOTE: The power supply label specifies the maximum power output. NOTE: The system does not support a mixed installation of High Output and Energy Smart power supplies. If only one power supply is installed, it must be installed in the PS1 power supply bay.
Figure 3-7. Removing and Installing a Power Supply 1 2 3 1 power supply handle 3 release latch 2 Velcro strap Replacing a Power Supply 1 On a system with redundant power supplies, verify that both power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label. 2 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place. See Figure 3-7.
NOTE: When installing, hot-swapping, or hot-adding a new power supply, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly (see Figure 1-5). Removing the Power Supply Blank If you are installing a second power supply, remove the power supply blank in the bay by pulling outward on the blank.
Figure 3-8. Removing or Installing the Internal SD Module 3 4 2 5 1 6 8 7 1 latch 2 internal SD module 3 SD flash card 4 SD card slot (SD connector) 5 release tab 6 internal SD module cable 7 internal SD module connector 8 control panel board 4 Connect the internal SD module cable to the connector on the control panel board. See Figure 3-8. 5 Close the system. See "Closing the System." 6 Reconnect the system and peripherals to their power sources, and turn them on.
Removing the Internal SD Module WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 Disconnect the cable from the internal SD module and from the control panel board.
6 Reconnect the system to power and restart the system. Removing the Internal SD Flash Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System.
Figure 3-9. Removing or Installing a USB Memory Key 1 1 control panel board 3 USB memory key 3 2 2 USB memory key connector 5 Close the system. See "Closing the System." 6 Reconnect the system to power and restart the system. Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional) The optional iDRAC6 Enterprise card provides a set of advanced features for managing the server remotely.
5 Install the iDRAC6 Enterprise card: a Angle the card so that the RJ-45 connector fits through the back-panel opening. See Figure 3-10. b Align the front edge of the card with the two front plastic retention standoffs next to the iDRAC6 connector on the system board. See Figure 6-2 for the location of the connector. c Press the card down until it is fully seated. See Figure 3-10. When the front of the card is fully seated, the plastic standoffs snap over the edge of the card.
Removing an iDRAC6 Enterprise Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 If installed, remove all expansion cards from expansion-card riser 1.
VFlash Media (Optional) The optional VFlash media is a Secure Digital (SD) card that can be used with the optional iDRAC6 Enterprise card. See "Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional)." 1 Locate the VFlash media slot on the back of the system and insert the contact-pin end of the SD card (with the label side facing up) into the slot. See "Back Panel Features and Indicators" for the slot location. NOTE: The slot is keyed to ensure correct insertion of the card.
Figure 3-11. Removing or Installing a NIC Hardware Key 1 2 1 NIC hardware key 2 ISCSI_KEY connector 5 Close the system. See "Closing the System." 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals. Cooling Shroud The system provides a cooling shroud that directs airflow from the cooling fans over the system processor(s) and memory module(s).
Removing the Cooling Shroud 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 Use the lift handles on the cooling shroud to lift the shroud out of the system. See Figure 3-12. Figure 3-12.
Installing the Cooling Shroud 1 Align the tabs on the right side of the cooling shroud with the cutouts in the right chassis wall. 2 Lower the right end of the shroud into the chassis cutouts and rotate the left end down inside the left chassis wall. 3 Close the system. See "Closing the System." 4 Reconnect the system to the electrical outlet and turn on the system and attached peripherals.
1 Open the system. See "Opening the System." WARNING: Use caution when handling the fan until the fan blades stop spinning. 2 Press the release tab while grasping the ends of the fan and lift the fan straight up from the fan bracket. See Figure 3-13. Figure 3-13.
Removing the Fan Bracket WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 Optional: Remove the fans from the fan bracket. See "Removing a Cooling Fan.
Replacing the Fan Bracket 1 Align the fan bracket down onto the bracket base so that the mounting pins fit correctly into the bracket base. See Figure 3-14. 2 Insert the bracket and engage the release levers to lock it in place. 3 If removed, replace the fans in the fan bracket. See "Replacing a Cooling Fan." 4 Close the system. See "Closing the System." Optical Drive An optional slimline DVD-ROM or DVD+RW optical drive slides into the front panel and connects to the SATA controller on the system board.
3 To remove the optical drive blank, press down on the blue release tab at the back of the blank and push the blank out of the system. 4 Align the optical drive with its opening in the front panel. See Figure 3-15. 5 Slide in the optical drive until the latch snaps into place. 6 Connect the optical drive cable to the back of the drive tray. 7 If not already done, connect the power and interface cables from the optical drive to the system board connectors.
Figure 3-15.
Figure 3-16. Routing the Optical Drive Cable (3.
Figure 3-17. Routing the Optical Drive Cable (3.5-inch Hard-Drive Chassis) 1 3 2 4 1 optical drive connector 2 DVD/TBU_PWR connector 3 cable retention bracket 4 SATA_A connector Internal Tape Backup Unit An optional internal tape backup unit can be installed in a chassis that has a flex bay. The tape backup unit connects either to the SATA controller on the system board for a SATA device, or to the SCSI controller expansion card for a SCSI device.
Installing the Tape Backup Unit WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Open the system. See "Opening the System.
Figure 3-18. Preparing the Tape Backup Unit and Tray (3.5-inch HDD Chassis Only) 3 2 1 4 1 drive blank 2 screws (4) 3 tray 4 tape backup unit 6 Install the slide rails or tray on the tape backup unit. Figure 3-18 shows the 3.5-inch tray installation. 7 Align the tape backup unit with the flex bay and slide the unit in until the locking mechanism engages. See Figure 3-19. 8 If you are installing a SCSI tape backup unit, install the SCSI controller expansion card in one of the expansion-card slots.
10 Connect the other end of the power cable to the DVD/TBU_PWR connector on the system board. See Figure 6-2. 11 Connect the interface cable to the back of the tape backup unit. 12 Connect the other end of the interface cable to the appropriate controller. a For a SCSI device, connect to the SCSI controller expansion card. b For a SATA device, connect to the SATA_B connector on the system board. See Figure 6-2 for the location of the connector. 13 Route the interface cable along the interior right wall.
9 Close the system. See "Closing the System." 10 Reconnect your system and peripherals to their electrical outlets, and turn on the system. Figure 3-19.
Removing the Integrated Storage Controller Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 Remove all expansion cards from expansion-card riser 1.
Figure 3-20. Installing a Storage Controller Card 2 1 3 4 5 8 6 7 1 dedicated storage controller card connector 2 riser 1 3 integrated storage controller card 4 RAID battery connector (PERC only) 5 SAS_1 connector 6 connector locking tabs 7 SAS_0 connector 8 card edge guides (2) 3 Slide the storage controller’s card edge connector into the card slot on the riser until the card is fully seated. See Figure 3-20.
6 If not already done, route the interface and RAID battery cables in the cable path inside the right interior wall of the chassis beneath the cable retention bracket. See "Cable Routing" and Figure 3-21 through Figure 3-23. 7 Connect the SAS A cable to the SAS A connector on the backplane and, if applicable, connect the SAS B cable to the SAS B connector on the backplane. 8 Close the system. See "Closing the System.
Figure 3-22. 1 112 Storage Controller Card Cabling (Six 3.
Figure 3-23. Storage Controller Card Cabling (Four 3.5-inch Hard Drive Chassis) 1 2 3 4 5 6 1 RAID battery (PERC only) 2 SAS A connector on backplane 3 cable retention bracket 4 integrated storage controller card 5 SAS_0 connector 6 RAID battery connector (PERC only) RAID Battery The information in this section applies only to systems with the optional PERC controller card.
Installing a RAID Battery 1 Connect the battery cable to the connector on the battery. 2 Locate the battery bay on top of the hard drive bays. See Figure 3-1. 3 With the cable oriented toward the back, angle the left side of the RAID battery into the left side of the battery bay. See Figure 3-24. 4 Rotate the right side of the battery down and press into the locked position. 5 If not already done, route the battery cable through the right chassis wall. See "Cable Routing.
Cable Routing Cables that extend through the system front-to-back are routed along a cable path within the interior right wall of the system chassis. The cables are secured by a cable retention bracket that attaches to the inner wall. Removing the Cable Retention Bracket 1 Remove the cooling shroud. See "Removing the Cooling Shroud." 2 Remove the cooling fan bracket. See "Removing the Fan Bracket.
Installing the Cable Retention Bracket 1 Insert the hooks and tabs of the cable retention bracket into the slots in the chassis wall and slide the bracket back until the latch engages. 2 Install the cooling fan bracket. See "Replacing the Fan Bracket." 3 Install the cooling shroud. See "Installing the Cooling Shroud." Expansion Cards and Expansion-Card Risers The system supports up to four PCI Express (PCIe) expansion cards on two expansion-card risers.
• When the optional x16-link riser is installed, slot 4 is not available. • The expansion-card slots are not hot-swappable. • Besides the integrated storage controller, the system supports a maximum of two PERC or SAS controller expansion cards to manage external storage. CAUTION: To ensure proper cooling no more than two of the four expansion cards can have a power consumption of greater than 15W (up to 25W maximum each), not including the integrated storage controller.
1 Unpack the expansion card and prepare it for installation. For instructions, see the documentation accompanying the card. 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System." 4 Open the expansion-card guide latch and remove the filler bracket at the back of the system. See Figure 3-26. NOTE: Keep this bracket in case you need to remove the expansion card.
Removing an Expansion Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 Disconnect any cables connected to the expansion card.
Figure 3-26. Removing or Installing an Expansion Card 4 3 2 5 1 1 front card guide 2 expansion-card riser 2 3 expansion-card connector 4 expansion-card guide latch 5 expansion card Removing Expansion-Card Riser 1 WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.
4 Remove all expansion cards from the expansion-card riser. See "Removing an Expansion Card" on page 119. 5 Press the tab at the bottom of the riser to release the board from the card slot and lift expansion-card riser 1 off of the mounting pins and out of the system. See Figure 3-27. Replacing Expansion-Card Riser 1 NOTE: The system will not start with a riser board removed.
Figure 3-27. Removing and Replacing Expansion-Card Riser 1 2 1 3 4 1 release button 2 expansion-card riser 1 3 card edge guides 4 system board socket Removing Expansion-Card Riser 2 WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.
3 Disconnect all cables connected to the expansion card. 4 Remove any expansion cards from the expansion-card riser. See "Removing an Expansion Card." 5 Press the blue release latch on expansion-card riser 2 and lift the riser straight up to clear the chassis. See Figure 3-28. Replacing Expansion-Card Riser 2 1 Align the guides on each end of expansion-card riser 2 with the mounting pins on the system board, and lower the riser into the system until the latches on the riser the engage. See Figure 3-28.
Figure 3-28. Removing and Replacing Expansion-Card Riser 2 2 3 1 4 5 1 expansion-card riser 2 2 release latch 3 pin collars (2) 4 mounting pins (2) 5 riser 2 connector on system board Removing Expansion-Card Riser 2 From the Expansion-Card Bracket 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 Remove any expansion cards from the expansion-card riser 2. See "Removing an Expansion Card.
Figure 3-29. Removing and Replacing the Riser 2 Board 2 1 3 4 5 1 expansion-card bracket 2 tab hook (4) 3 tab slot (4) 4 riser 2 board 5 screw 5 Remove the expansion-card riser board: a Using a Phillips screwdriver, remove the securing screw from the assembly. See Figure 3-29. b Slide the riser board off of the four securing tab hooks. c Lift the riser board from the bracket.
4 Reinstall expansion-card riser 2. See "Replacing Expansion-Card Riser 2." 5 Install all expansion cards in the expansion-card slots. See "Installing an Expansion Card." 6 Close the system. See "Closing the System." 7 Reconnect your system and peripherals to their electrical outlets, and turn on the system. System Memory Your system supports DDR3 registered DIMMs (RDIMMs) or ECC unbuffered DIMMs (UDIMMs). Single and dual-rank DIMMs can be 1067or 1333-MHz, and quad-rank DIMMs can be 1067-MHz.
• In a dual-processor configuration, the memory configuration for each processor must be identical. • Memory modules of different sizes can be mixed within a memory channel (for example, 2-GB, 8-GB, and 4-GB), but all populated channels must have identical configurations. • For Optimizer Mode, memory modules are installed in the numeric order of the sockets beginning with A1 or B1.
Mode-Specific Guidelines Three memory channels are allocated to each processor. The number of channels and allowable configurations depend on the memory mode selected. Advanced ECC (Lockstep) Mode Support In this configuration, the two channels closest to the processor are combined to form one 128-bit channel. This mode supports SDDC for both x4- and x8based memory modules. Memory modules must be identical in size, speed, and technology in corresponding slots.
Table 3-2.
Table 3-2.
Table 3-3.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 Remove the cooling shroud. See "Removing the Cooling Shroud." 4 Locate the memory module sockets. See Figure 6-2. 5 Press outward on the memory module ejectors to allow the memory module to be inserted into the socket. See Figure 3-30. Figure 3-30.
When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed. 8 Repeat step 5 through step 7 of this procedure to install the remaining memory modules. See Table 3-2 or Table 3-3. 9 Replace the cooling shroud. See "Installing the Cooling Shroud." 10 Close the system. See "Closing the System." 11 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-30. CAUTION: Handle each memory module only by the card edges, ensuring not to touch the components on the module. 6 Reinstall the cooling shroud. 7 Close the system. See "Closing the System." 8 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
Figure 3-31. Installing and Removing the Heat Sink 2 1 1 heat sink 2 release lever (2) CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 9 Position your thumb firmly over the processor socket-release lever and release the lever from the locked position. Rotate the lever 90 degrees upward until the processor is released from the socket. See Figure 3-32.
Figure 3-32. Installing and Removing a Processor 3 2 4 1 5 6 1 socket-release lever 2 processor 3 processor shield 4 notch in processor (2) 5 socket key (2) 6 ZIF socket CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
Installing a Processor WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. NOTE: In a single-processor configuration, the CPU1 socket must be used. 1 If you are adding a second processor for the first time, remove the heatsink blank and the processor blank from the vacant processor socket.
7 Close the system. See "Closing the System." 8 Reconnect your system and peripherals to their electrical outlets, and turn on the system. 9 Press to enter the System Setup program, and check that the processor information matches the new system configuration. See "Entering the System Setup Program." 10 Run the system diagnostics to verify that the new processor operates correctly. See "Running the Embedded System Diagnostics" for information about running the diagnostics.
Figure 3-33. Replacing the System Battery 1 2 3 1 positive side of battery connector 3 negative side of battery connector 2 system battery 6 Install the new system battery. a Support the battery connector by pressing down firmly on the positive side of the connector. b Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of the connector. c Press the battery straight down into the connector until it snaps into place. 7 Replace the fan bracket.
Control Panel Assembly (Service-only Procedure) NOTE: The control panel assembly consists of two separate modules—the display module and the control panel circuit board. Use the following instructions to remove and install either module. Removing the Control Panel Display Module WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.
Figure 3-34. Removing and Installing the Control Panel 4 3 2 1 5 6 1 front panel screw (Torx) 2 display module cable 3 control panel board 4 control panel cable 5 mounting screws (3 Torx) 6 display module Removing the Control Panel Board WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.
3 Disconnect the display module cable from the control panel board. See Figure 3-34. 4 Disconnect the control panel cable at back of the control panel board. See Figure 3-34. 5 Disconnect the internal SD module cable. 6 If present, remove the internal USB memory key. CAUTION: Do not pull on the cable to unseat the connector. Doing so can damage the cable. 7 Using a T8 Torx driver, remove the screw on the front panel located beneath the left USB connector. See Figure 3-34.
SAS Backplane (Service-Only Procedure) Removing the SAS Backplane WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 If applicable, remove the bezel. See "Removing the Front Bezel." 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System.
Figure 3-35. Removing and Installing a SAS Backplane 3 4 5 2 1 6 7 8 1 drive bays 2 SAS backplane board 3 power cable from system board 4 SAS A cable 5 SAS B cable 6 securing slots (8) 7 securing tabs (7) 8 SAS backplane board release tab Installing a SAS Backplane 1 Install the SAS backplane: 144 a Lower the backplane into the system, being careful to avoid damaging components on the face of the board.
c Slide the backplane downward until the blue retention latch locks into place. 2 Connect the SAS data and power cables to the SAS backplane. 3 Install the hard drives in their original locations. 4 Close the system. See "Closing the System." 5 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
8 Remove the fan bracket. See "Removing the Fan Bracket." 9 Six 3.5-inch hard-drive chassis only: Remove the SAS backplane. See "Removing the SAS Backplane." CAUTION: To prevent damage to the drives and backplane, you must remove the SAS drives from the system before removing the backplane. CAUTION: You must note the number of each hard drive and temporarily label them before removal to ensure that you can replace them in the same locations. a Remove all hard drives. See "Removing a Hot-Swap Hard Drive.
Figure 3-36. System Board Removal 1 2 1 system-board tray riser release pin 2 system board Installing the System Board 1 Unpack the new system board and remove the label placard that is inserted in the memory module socket. 2 Remove the labels from the placard and affix them to the information tag on the front of the system. See Figure 1-1. 3 Transfer the processors and heat sinks to the new system board. See "Removing a Processor.
c Push the system board toward the back of the chassis until the blue retention pin locks into place. 6 If applicable, transfer the NIC hardware key. 7 Replace the riser boards. See "Replacing Expansion-Card Riser 1" and "Replacing Expansion-Card Riser 2." 8 Reinstall the integrated storage controller card. See "Installing the Integrated Storage Controller Card." 9 If applicable, reconnect the RAID battery cable to the storage controller card.
Troubleshooting Your System Safety First—For You and Your System WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.
The system supports only one monitor attached to either the front or back video connector. 4 Try using a monitor that is known to be working. 5 Run the appropriate online diagnostic test. See "Using Dell™ Diagnostics." If the tests run successfully, the problem is not related to video hardware. If the tests fail, see "Getting Help." Troubleshooting a USB Device 1 Use the following steps to troubleshoot a USB keyboard and/or mouse. For other USB devices, go to step 2.
Troubleshooting a Serial I/O Device 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Swap the serial interface cable with another working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable. 3 Turn off the system and the serial device, and swap the device with a comparable device. 4 Turn on the system and the serial device. If the problem is resolved, replace the serial device.
7 Ensure that all network cables are of the proper type and do not exceed the maximum length. If all troubleshooting fails, see "Getting Help." Troubleshooting a Wet System WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
If the system does not start properly, see "Getting Help." 8 If the system starts properly, shut down the system and reinstall the rest of the components that you removed in step 3. See "Installing an Expansion Card." 9 Run the appropriate online diagnostic test. See "Using Dell™ Diagnostics." If the tests fail, see "Getting Help." Troubleshooting a Damaged System WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
2 Turn off the system and disconnect it from the electrical outlet for at least one hour. 3 Reconnect the system to the electrical outlet and turn on the system. 4 Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery. See "System Battery." WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Troubleshooting System Cooling Problems WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. Ensure that none of the following conditions exist: • System cover, cooling shroud, drive blank, power supply blank (in single power supply configurations), or front or back filler panel is removed.
Troubleshooting a Fan WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Open the system. See "Opening the System." CAUTION: The cooling fans are hot-swappable. To maintain proper cooling while the system is on, only replace one fan at a time. 2 Locate the faulty fan indicated by the LCD panel or the diagnostic software.
Go to step 14 if an error message appears indicating a fault with a specific memory module. 4 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen." Make any changes to the memory settings, if needed. If the memory settings match the installed memory but a problem is still indicated, go to step 14. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System.
20 Close the system. See "Closing the System." 21 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 22 As the system boots, observe any error message that appears on the screen or the LCD panel on the front of the system. 23 If the memory problem is still indicated, repeat step 14 through step 22 for each memory module installed. If the problem persists after all memory modules have been checked, see "Getting Help.
Troubleshooting an Internal USB Memory Key WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Enter the System Setup program and ensure that the internal USB key port is enabled. See "Integrated Devices Screen." 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
6 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 7 Open the system. See "Opening the System." 8 Ensure that the interface cable is securely connected to the optical drive and to the system board. See "Optical Drive." 9 Ensure that a power cable is properly connected to the drive and the system board. 10 Close the system. See "Closing the System." 11 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
8 Open the system. See "Opening the System." 9 Check the internal cable and controller connections. a For SCSI tape devices, reseat the SCSI controller card in the expansion card slot and ensure that the interface cable is firmly connected to the SCSI connector. b For SATA tape devices, reseat the interface cable to the system board SATA connector. c Ensure that a power cable is properly connected to the drive and the system board. 10 Close the system. See "Closing the System.
See the documentation supplied with the host adapter for information about the configuration utility. b Ensure that the hard drive(s) have been configured correctly for the RAID array. c Take the hard drive offline and then reseat the hard drive. See "Removing a Hot-Swap Hard Drive." d Exit the configuration utility and allow the system to boot to the operating system. 4 Ensure that the required device drivers for your controller card are installed and are configured correctly.
WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 5 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. 6 Open the system. See "Opening the System." 7 Ensure that the controller card is firmly seated into the expansion-card connector.
5 Reseat any expansion card that is not firmly seated in its connector. See "Installing an Expansion Card." 6 Close the system. See "Closing the System." 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, proceed to step 8. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9 Open the system. See "Opening the System." 10 Remove all expansion cards installed in the system.
Troubleshooting the Processor(s) WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Run the appropriate online diagnostics test. See "Using Dell™ Diagnostics." 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System.
If the test fails, the processor is faulty. See "Getting Help." 18 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 19 Open the system. See "Opening the System." 20 Remove the cooling shroud. See "Removing the Cooling Shroud." 21 Replace the processor with the processor you removed in step 13. See "Installing a Processor." 22 Replace the cooling shroud. See "Installing the Cooling Shroud." 23 Repeat step 15 through step 17.
Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem. Using Dell™ Diagnostics To assess a system problem, first use the Online Diagnostics.
• Display, print, or save test results • Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached • View help messages that briefly describe each test and its parameters • View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly, compo
Embedded System Diagnostics Testing Options Click the testing option in the Main Menu window. Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Extended Test Performs a more thorough check of the system. This test can take an hour or longer. Custom Test Tests a particular device. Information Displays test results.
• Log output file pathname — Enables you to specify the diskette drive or USB memory key where the test log file is saved. You cannot save the file to a hard drive. Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results. 170 • Results — Displays the test that ran and the result. • Errors — Displays any errors that occurred during the test.
Jumpers and Connectors WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. System Board Jumpers For information on resetting the password jumper to disable a password, see "Disabling a Forgotten Password." Figure 6-1.
Jumper Setting PWRD_EN Description Pins 2 and 4 The password feature is enabled. (default) Pins 4 and 6 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle. NVRAM_CLR Pins 3 and 5 The configuration settings are retained at (default) system boot. Pins 1 and 3 The configuration settings are cleared at the next system boot. If the configuration settings become corrupted to the point where the system will not boot, install the jumper and boot the system.
System Board Connectors Figure 6-2.
Connector Description 3 iDRAC6 iDRAC6 Enterprise card connector 4 SATA_A SATA A connector 5 SATA_B SATA B connector 6 B1 B4 B7 B2 B5 B8 B3 B6 B9 memory module slot B1(white release lever) memory module slot B4 memory module slot B7 memory module slot B2(white release lever) memory module slot B5 memory module slot B8 memory module slot B3(white release lever) memory module slot B6 memory module slot B9 7 FAN5 System cooling fan 8 BP_PWR Backplane power connector 9 CPU2 Processor 2 10
Connector Description 19 A1 A4 A7 A2 A5 A8 A3 A6 A9 memory module slot A1(white release lever) memory module slot A4 memory module slot A7 memory module slot A2(white release lever) memory module slot A5 memory module slot A8 memory module slot A3(white release lever) memory module slot A6 memory module slot A9 20 PWR2 Power supply connector for PS2 21 PWR1 Power supply connector for PS1 22 ISCSI_KEY NIC hardware key SAS Backplane Board Connectors Figure 6-3. SAS Backplane Board for 3.
1 drive 1 connector 2 drive 0 connector 3 drive 3 connector 4 drive 2 connector 5 drive 5 connector 6 drive 4 connector 7 backplane power (BP_PWR) 8 SAS A connector 9 SAS B connector Expansion-Card Riser-Board Components and PCIe Buses Figure 6-4. PCIe Expansion-Card Riser 1 Components 1 5 176 4 2 3 1 slot 1 PCIe - x4 link (full-height, 30.99cm [12.2-inch] length) 2 slot 2 PCIe - x4 link (low profile, 24.13cm [9.
Figure 6-5. Standard PCIe Expansion-Card Riser 2 Components 1 3 2 4 5 6 1 chassis intrusion switch 2 screw 3 slot 3 PCIe x8 link (full-height, 24.13cm [9.5-inch] length) 4 slot 4 PCIe x8 link (full-height, 24.13cm [9.
Figure 6-6. Optional PCIe x16 Expansion-Card Riser 2 Components 1 3 2 4 5 1 chassis intrusion switch 2 plunger 3 slot 3 PCIe x16 link (full-height, 24.13cm [9.5-inch] length) 4 pin collars (2) 5 card edge connector Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program and UEFI Boot Manager.
5 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug in the disabled position. However, before you assign a new system and/or setup password, you must reset the jumper plug to the enabled position. NOTE: If you assign a new system and/or setup password with the jumper plug still in the disabled position, the system disables the new password(s) the next time it boots.
Jumpers and Connectors
Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
Getting Help
Glossary A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute. The primary organization for developing technology standards in the U.S.
CPU — Central processing unit. See processor. DC — Direct current. DDR — Double-data rate. A technology in memory modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle. device driver — A program that allows the operating system or some other program to interface correctly with a peripheral. DHCP — Dynamic Host Configuration Protocol. A method of automatically assigning an IP address to a client system.
reprogrammed using a software utility. FTP — File transfer protocol. g — Gram(s). G — Gravities. Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits. GB — Gigabyte(s); 1024 megabytes or 1,073,741,824 bytes. However, when referring to hard-drive capacity, the term is usually rounded to 1,000,000,000 bytes. graphics mode — A video mode that can be defined as x horizontal by y vertical pixels by z colors.
Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used. LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring dedicated specifically to the LAN. LCD — Liquid crystal display. LED — Light-emitting diode.
several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). memory key — A portable flash memory storage device integrated with a USB connector. MHz — Megahertz. mirroring — A type of data redundancy applicable to hard drives or system memory. When applied to hard drives, a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data. Mirroring functionality is provided by software.
PDU — Power distribution unit. A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack. peripheral — An internal or external device, such as a diskette drive or keyboard, connected to a system. pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down. POST — Power-on self-test.
SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface. SD card — Secure digital flash memory card. SDDC — Single device data correction. SDRAM — Synchronous dynamic random-access memory. sec — Second(s). serial port — A legacy I/O port with a 9-pin connector that transfers data one bit at a time and is most often used to connect a modem to the system.
referring to hard-drive capacity, the term is usually rounded to 1,000,000,000,000 bytes. TCP/IP — Transmission Control Protocol/Internet Protocol. termination — Some devices (such as the last device at each end of a SCSI cable) must be terminated to prevent reflections and spurious signals in the cable.
virtualization — The ability via software to share the resources of a single computer across multiple environments. A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems. W — Watt(s). WH — Watt-hour(s). XML — Extensible Markup Language. XML is a way to create common information formats and to share both the format and the data on the World Wide Web, intranets, and elsewhere. ZIF — Zero insertion force.
Glossary
Index A Advanced ECC memory mode, 128 B back panel features, 19 backplane See SAS backplane. battery (RAID) installing, 113 removing, 113 battery (system) replacing, 138 troubleshooting, 153 BIOS boot mode, 55 blank hard drive, 80 power supply, 87 boot mode, 55 C cable retention bracket installing, 116 removing, 115 cable routing, 115 cabling cable routing, 115 optical drive, 100 storage controller (four 3.5-inch HDD chassis), 112 storage controller (six 3.
cooling shroud installing cooling shroud, 97 removing, 96 cover closing, 78 opening, 78 D damaged systems troubleshooting, 153 Dell contacting, 181 Dell PowerEdge Diagnostics using, 167 diagnostics advanced testing options, 169 testing options, 169 using Dell PowerEdge Diagnostics, 167 when to use, 168 DIMMs See memory modules (DIMMs). drive blank installing, 81 removing, 80 drive carrier hard drive, 82 DVD drive See optical drive. 194 Index E error messages, 56 expansion cards See PCIe expansion cards.
H internal SD flash card, 89 internal SD module, 87 internal USB memory key, 90 memory modules, 131 optical drive, 100 PCIe expansion cards, 117 power supply blank, 87 processor, 137 RAID battery, 113-114 riser 2 into expansion-card bracket, 125 SAS backplane board, 144 SD card, 89 storage controller, 109 tape backup unit, 105 VFlash SD card, 94 hard drive drive carrier, 82 installing, 81 mixed configurations, 80 removing, 81 troubleshooting, 161 heat sink, 135 hot-swap cooling fans, 97 hard drives, 79 po
K warning, 53 keyboard troubleshooting, 150 microprocessor See processor. L N LAN-on-motherboard (LOM) See NICs.
hard drives, 81 iDRAC6 Enterprise card, 93 integrated storage controller, 109 internal SD flash card, 89 internal SD module, 89 memory modules, 133 optical drive, 100 PCIe expansion cards, 119 power supply, 85 power supply blank, 87 processor, 134 RAID battery, 113 riser 2 from bracket, 124 SAS backplane board, 143 SD card, 90 system board, 145 tape backup unit, 107 POST accessing system features, 11 power indicators, 12, 21 power supplies indicators, 21 removing, 85 replacing, 86 troubleshooting, 154 powe
SAS controller See storage controller. SD card installing, 89 removing, 90 troubleshooting, 158 SD card (VFlash) installing, 94 securing your system, 66, 71 serial connector, 20 service-only procedures control panel assembly, 140 SAS backplane, 143 system board, 145 setup password, 72 SSD hard drives, 79 startup accessing system features, 11 storage controller cabling for four 3.5-inch HDD chassis, 112 cabling for six 3.
damaged system, 153 external connections, 149 hard drive, 161 internal USB memory key, 159 keyboard, 150 memory, 156 NIC, 151 optical drive, 159 PCIe expansion cards, 163 power supplies, 154 processor(s), 165 SD card, 158 storage controller, 162 system battery, 153 system cooling, 155 system startup failure, 149 tape backup unit, 160 video, 149 wet system, 152 USB memory key See internal USB memory key.
Index
