Dell PowerVault Network Attached Storage (NAS) Systems Troubleshooting Guide
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2012 Dell Inc.
Contents Notes, Cautions, and Warnings...................................................................................................2 1 Installation Issues.......................................................................................................................5 RAID 5 Configuration Defaults To RAID 1 After A Hard Drive Replacement............................................................5 RAID Configuration Does Not Match Factory Configuration After Reinstalling The Operating System....
Cannot Install The PowerVault NAS Update Package On The NAS System..........................................................15 Unable to Detect The Dell OpenManage Server Administrator On The System....................................................
Installation Issues 1 The following section discusses various installation issues. RAID 5 Configuration Defaults To RAID 1 After A Hard Drive Replacement Description After replacing the hard drives, the system's RAID 5 configuration defaults to the RAID 1. This issue occurs because the operating system reinstallation media cannot find an operating system partition of 120 GB or larger on Virtual Disk 0.
4. Reboot the Dell PowerVault Network Attached Storage (NAS) using the operating system reinstallation media. The iSCSI Target Icon Is Missing In The Server Manager Description After installing the iSCSI Target software, the iSCSI Target icon is not present in the Server Manager. This issue occurs because the system is not properly refreshed. Workaround/ Solution To workaround this issue, perform one of the following steps: • Refresh the Server Manager. • Close and restart the Server Manager.
Error: -5003 Occurred While Creating An Operating System Volume Description Invalid operating system drive configuration. The layout of physical disks to be used as operating system disks do not meet the required layout for the device. Workaround/ Solution To workaround this issue, perform one of the following steps: • Ensure that all drives in the operating system drive slots are correctly attached and do not have data on them.
• Ensure that the operating system reinstallation media is loaded in the optical drive. If the media is present in the drive, the drive may be faulty. For information about troubleshooting the drive, see the Hardware Owner’s Manual at support.dell.com/manuals. • Ensure that the drive is still functional. Reboot the PowerVault NAS using the operating system reinstallation media to restart the process.
Workaround/ Solution To resolve this issue, change the user defined string to the default option or User Defined String. Enter the BIOS and select the Embedded Server Management screen. Change the option to either default or type a new string. Display Log Console Displays A Wrong Date Description The display log console displays a wrong date during the operating system reinstallation process. Workaround/Solution This is a known issue and does not affect the system.
Deployment Issues 2 The following section discusses various deployment issues. Default Password Missing Description Unable to find the default password of the system. Workaround/Solution The default password for your PowerVault storage solution is Stor@ge! Errors Due To PERC Cards Description This error is caused due to the PERC cards. Workaround/Solution To resolve the issue, see the PERC documentation at support.dell.com/manuals.
• TCP port = 137: NetBIOS TCP • TCP port = 139: NetBIOS Session Service: • TCP port = 445: SMB over TCP • TCP port = 3389: Remote Desktop • TCP port = 2463: • Workaround/Solution This feature is working as designed. PowerVault NAS Initial Configuration Wizard Does Not Install NonEnglish Languages Description The PowerVault NAS Initial Configuration Wizard does not successfully install the language on the system. An error occurs while installing the non-English language packs.
Management Issues 3 The following section discusses various management issues. Desktop Displays Incorrect System Information Description The information present on the desktop does not match the actual system information. This issue occurs because the Dell Desktop System Information Utility does not refresh automatically. If you make any changes while the system is running, the changes may not be reflected in real time.
Cannot Install SIS On A Volume Without A Mount Point Description If you install SIS on a volume without a mount point, such as a drive letter or folder mount point, the operation fails while incorrectly displaying a message similar to the following: SIS has been initialized on volume '\\?\Volume{f2eb8ac f-0ad7-49b3-bd92- b93ce5680c85}\'. Restarting the Groveler service... Workaround/ Solution To workaround this issue, assign a valid mount point to the volume before enabling SIS for the volume.
Update Issues 4 The following section discusses various update issues. PowerVault NAS Update Package Provided Is Not A NAS Appliance Software Description The package provided for the PowerVault NAS Initial Configuration Wizard is not a recognized NAS appliance software package. Workaround/Solution Ensure that the package downloaded from support.dell.com is compatible with your system.
