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book.book Page 2 Wednesday, March 3, 2010 10:37 AM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2010 Dell Inc. All rights reserved.
book.book Page 3 Wednesday, March 3, 2010 10:37 AM Contents 1 About Your System . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . . . . . . . 11 . . . . . . . . . . 12 . . . . . . . . . . . . . 14 Back-Panel Features and Indicators . . . . . . . . . . 15 Guidelines for Connecting Optional External Devices . . . . . . . . . . . . . . . . . . . . . 17 . . . . . . . . . . . . . . . . . . . 18 . . . . . . . . . . . . . . . . . 18 Diagnostic Lights . . . . . .
book.book Page 4 Wednesday, March 3, 2010 10:37 AM Entering the System Setup Program . . . . . . . . . . . 42 Responding to Error Messages . . . . . . . . . . . 42 . . . . . . . . . . . . . 42 . . . . . . . . . . . . . . . . . . 43 Using the System Setup Program Navigation Keys . System Setup Options Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Memory Settings Screen . . . . . . . . . . . . . . Processor Settings Screen . . . . . . . . . . . . . 45 . .
book.book Page 5 Wednesday, March 3, 2010 10:37 AM 3 Installing System Components . . . . . . . . 63 . . . . . . . . . . . . . . . . . . 63 . . . . . . . . . . . . . . . . . . . . 63 Recommended Tools . Inside the System . . . . . . . . . . . . . . . . . . 65 Removing the Front Bezel . . . . . . . . . . . . . 65 Installing the Front Bezel . . . . . . . . . . . . . . 66 . . . . . . . . . . . . 66 . . . . . . . . . . . . . . . . 66 . . . . . . . . . . . . . . . . . 67 . . . . . . . . .
book.book Page 6 Wednesday, March 3, 2010 10:37 AM . . . . . . . . . . . . . . 79 . . . . . . . . . . . . . . . . . . . . . 79 Removing a Redundant Power Supply . . . . . . . 80 Installing a Redundant Power Supply . . . . . . . 81 Replacing a Cooling Fan Power Supplies Removing the Power Supply Blank . . . . . . . . . 82 . . . . . . . . . 82 . . . . . . . . . . . . . . . . . . . . . 82 Installing the Power Supply Blank System Memory General Memory Module Installation Guidelines . . . .
book.book Page 7 Wednesday, March 3, 2010 10:37 AM . . . . . . . . . . 105 . . . . . . . . . . . . . . . 105 . . . . . . . . . . . . . . . . . . . . . . . 106 Removing a Processor . . . . . . . . . . . . . . . 106 Installing a Processor . . . . . . . . . . . . . . . 110 . . . . . . . . . . . . . . . . . . . . . 111 . . . . . . . . . . . 111 . . . . . . . . . . . . . . . . . 114 Removing the RAID Battery . . . . . . . . . . . . 114 Installing the RAID Battery . . . . . . . . . . . . .
book.book Page 8 Wednesday, March 3, 2010 10:37 AM Troubleshooting External Connections . . . . . . . . 129 Troubleshooting the Video Subsystem . . . . . . . . . 130 . . . . . . . . . . . . 130 Troubleshooting a USB Device Troubleshooting a Serial I/O Device . Troubleshooting a NIC . . . . . . . . . 131 . . . . . . . . . . . . . . . . . 131 Troubleshooting a Wet System. . . . . . . . . . . . . Troubleshooting a Damaged System. . . . . . . . . . 134 Troubleshooting the System Battery . .
book.book Page 9 Wednesday, March 3, 2010 10:37 AM When to Use the Embedded System Diagnostics . . . . 148 . . . . . . 148 . . . . 149 . . . . . . . . . . . . . 149 Selecting Devices for Testing . . . . . . . . . . . 149 Selecting Diagnostics Options . . . . . . . . . . . 149 Running the Embedded System Diagnostics Embedded System Diagnostics Testing Options Using the Custom Test Options Viewing Information and Results . 6 Jumpers and Connectors System Board Jumpers Index 151 152 . .
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book.book Page 11 Wednesday, March 3, 2010 10:37 AM About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 41. Enters System Services, which opens the Lifecycle Controller. The controller allows you to access utilities such as embedded system diagnostics.
book.book Page 12 Wednesday, March 3, 2010 10:37 AM Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators 2 3 4 6 5 7 8 1 Item Indicator, Button, or Connector 1 LED panel 12 About Your System Icon Description The LED panel has four diagnostic indicator lights that display error codes during system startup. See "Diagnostic Lights" on page 21.
book.book Page 13 Wednesday, March 3, 2010 10:37 AM Item Indicator, Button, or Connector 2 Power-on indicator/ power button Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. When the optional system bezel is installed, the power button is not accessible.
book.book Page 14 Wednesday, March 3, 2010 10:37 AM Item Indicator, Button, or Connector 6 System identification panel A slide-out panel for system information including the Express Service tag, embedded NIC MAC address, and iDRAC6 Enterprise card MAC address. 7 USB connector Connect USB devices to the system. The ports are USB 2.0-compliant. 8 Video connector Connects a monitor to the system.
book.book Page 15 Wednesday, March 3, 2010 10:37 AM Hard-Drive Indicator Patterns Figure 1-2. Hard-Drive Indicators 1 1 hard-drive activity indicator (green) 2 2 hard-drive status indicator (green and amber) Drive-Status Indicator Pattern Condition Blinks green two times per second Identify drive/preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied.
book.book Page 16 Wednesday, March 3, 2010 10:37 AM Drive-Status Indicator Pattern Condition Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds, off three seconds, amber three seconds, and off three seconds. Rebuild aborted Back-Panel Features and Indicators Figure 1-3.
book.book Page 17 Wednesday, March 3, 2010 10:37 AM Item Indicator, Button, or Connector Icon Description 3 iDRAC6 Enterprise port (optional) Dedicated management port for the optional iDRAC6 Enterprise card. 4 VFlash media slot (optional) Connects an external SD memory card for the optional iDRAC6 Enterprise card. 5 USB connectors (2) Connect USB devices to the system. The ports are USB 2.0-compliant. 6 Ethernet connectors (2) Embedded 10/100/1000 NIC connectors.
book.book Page 18 Wednesday, March 3, 2010 10:37 AM Item Indicator, Button, or Connector 9 System status indicator Icon Description Lights blue during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the indicator to flash blue to identify a particular system. Lights amber when the system needs attention due to a problem. 10 System identification button Turns the system ID modes on and off.
book.book Page 19 Wednesday, March 3, 2010 10:37 AM NIC Indicator Codes Figure 1-4. NIC Indicators 1 1 2 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network link at 1000 Mbps. Link indicator is amber The NIC is connected to a valid network link at 10/100 Mbps. Activity indicator is green Network data is being sent or received.
book.book Page 20 Wednesday, March 3, 2010 10:37 AM • Amber—Indicates a problem with the power supply. • Alternating green and amber—When hot-adding a power supply, this indicates that the power supply is mismatched with the other power supply. Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply. Figure 1-5.
book.book Page 21 Wednesday, March 3, 2010 10:37 AM Diagnostic Lights The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-1 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. Table 1-1.
book.book Page 22 Wednesday, March 3, 2010 10:37 AM Table 1-1. Code 22 Diagnostic Indicator Codes Causes Corrective Action Hard drive failure. Ensure that the hard drive is properly connected. See "Hard Drives" on page 69 for information on the drives installed in your system. Possible USB failure. See "Troubleshooting a USB Device" on page 130. No memory modules detected. See "Troubleshooting System Memory" on page 137. System board failure. See "Getting Help" on page 157.
book.book Page 23 Wednesday, March 3, 2010 10:37 AM System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running or the operating system's documentation for an explanation of the message and recommended action. Message Causes Corrective Actions 128-bit Advanced ECC mode disabled. For 128-bit Advanced ECC, DIMMs must be installed in pairs.
book.book Page 24 Wednesday, March 3, 2010 10:37 AM Message Causes Corrective Actions Alert! iDRAC6 not The optional iDRAC6 is not Wait for the system responding. responding to BIOS to reboot. Rebooting. communication either because it is not functioning properly or has not completed initialization. The system reboots. Alert! iDRAC6 not responding. Power required may exceed PSU wattage. The optional iDRAC6 has hung. The optional iDRAC6 was remotely reset while system was booting.
book.book Page 25 Wednesday, March 3, 2010 10:37 AM Message Causes Corrective Actions Alert! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply.
book.book Page 26 Wednesday, March 3, 2010 10:37 AM Message Causes Corrective Actions BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help" on page 157. Caution! NVRAM_CLR jumper is NVRAM_CLR jumper installed in the clear setting. is installed on CMOS has been cleared. system board. Please run SETUP. Move the NVRAM_CLR jumper to the default position (pins 3 and 5). See Figure 6-1 for jumper location.
book.book Page 27 Wednesday, March 3, 2010 10:37 AM Message Causes CPUs with different cache sizes detected. Mismatched processors have Ensure that all processors been installed in the system. have the same cache size, number of cores and logical processors, and power rating. Ensure that the processors are properly installed. See "Processors" on page 107. CPUs with different core sizes detected! System halted. Corrective Actions CPUs with different logical processors detected! System halted.
book.book Page 28 Wednesday, March 3, 2010 10:37 AM Message Causes Corrective Actions DIMM configuration on each CPU should match. Invalid memory configuration on a dual-processor system. The memory module configuration for each processor must be identical. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 83.
book.book Page 29 Wednesday, March 3, 2010 10:37 AM Message Causes Corrective Actions Keyboard fuse has Overcurrent detected at the failed. keyboard connector. See "Getting Help" on page 157. Local keyboard The USB ports are disabled may not work in the system BIOS. because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings.
book.book Page 30 Wednesday, March 3, 2010 10:37 AM Message Causes Corrective Actions Memory set to minimum frequency. The memory frequency may If not an intentional setting, be intentionally set lower for check any other system power conservation. messages for possible causes. The current memory Ensure that your memory configuration may support configuration supports the only the minimum frequency. higher frequency. See "General Memory Module Installation Guidelines" on page 83.
book.book Page 31 Wednesday, March 3, 2010 10:37 AM Message Causes Corrective Actions No boot device available. Faulty or missing optical drive subsystem, hard drive, or hard drive subsystem, or no bootable USB key installed. Use a bootable USB key, optical drive, or hard drive. If the problem persists, see "Troubleshooting a USB Device" on page 130, "Troubleshooting an Internal USB Key" on page 139, and "Troubleshooting a Hard Drive" on page 140.
book.book Page 32 Wednesday, March 3, 2010 10:37 AM Message Causes Corrective Actions Plug & Play Configuration Error. Error encountered in initializing PCIe device; faulty system board. Install the NVRAM_CLR jumper in the clear position (pins 1 and 3) and reboot the system. See Figure 6-1 for jumper location. If the problem persists, see "Troubleshooting Expansion Cards" on page 143. Quad rank DIMM Invalid memory detected after configuration. single rank or dual rank DIMM in socket. Read fault.
book.book Page 33 Wednesday, March 3, 2010 10:37 AM Message Causes Sector not found. Faulty hard drive, USB device, or USB medium. Seek error. Seek operation failed. Corrective Actions Replace the USB medium or device. Ensure that the USB or SAS backplane cables are properly connected. See "Troubleshooting a USB Device" on page 130 or "Troubleshooting a Hard Drive" on page 140 for the appropriate drive(s) installed in your system. Shutdown failure. General system error.
book.book Page 34 Wednesday, March 3, 2010 10:37 AM Message Causes Corrective Actions The following DIMMs should match in Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 83. geometry: x,x,... The following DIMMs should match in rank count: x,x,... The following DIMMs should match in size: x,x,...
book.book Page 35 Wednesday, March 3, 2010 10:37 AM Message Causes Timer chip Faulty system board. counter 2 failed. Corrective Actions See "Getting Help" on page 157. TPM configuration operation honored. System will now reset. A TPM configuration Information only. command has been entered. The system reboots and executes the command. TPM configuration operation is pending. Press (I) to Ignore OR (M) to Modify to allow this change and reset the system.
book.book Page 36 Wednesday, March 3, 2010 10:37 AM Message Causes Corrective Actions Unexpected interrupt in protected mode. Improperly seated memory modules or faulty keyboard/mouse controller chip. Reseat the memory modules. See "Troubleshooting System Memory" on page 137. If the problem persists, see "Getting Help" on page 157. Unsupported CPU combination. Processor(s) is not supported Install a supported processor by the system. or processor combination. See "Processors" on page 107.
book.book Page 37 Wednesday, March 3, 2010 10:37 AM Message Causes Corrective Actions Unused memory detected. DIMM’s installed in the following slot are not available when in 128-bit advanced ECC mode: x,x,x. The memory configuration is not optimal for Advanced ECC Memory Mode. Modules in the specified slots are unused. Reconfigure the memory for Advanced ECC Memory Mode, or change the memory mode to Optimized or Sparing in the BIOS setup screen. See "System Memory" on page 82.
book.book Page 38 Wednesday, March 3, 2010 10:37 AM Message Causes Corrective Actions Warning! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply.
book.book Page 39 Wednesday, March 3, 2010 10:37 AM Message Causes Corrective Actions Write fault. Faulty USB device, USB medium, optical drive assembly, hard drive, or hard drive subsystem. Replace the USB medium or device. Ensure that the USB, SAS backplane, or SATA cables are properly connected. See "Troubleshooting a USB Device" on page 130, "Troubleshooting an Internal USB Key" on page 139, and "Troubleshooting a Hard Drive" on page 140. Write fault on selected drive.
book.book Page 40 Wednesday, March 3, 2010 10:37 AM Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The rack documentation included with your rack solution describes how to install your system into a rack. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications.
book.book Page 41 Wednesday, March 3, 2010 10:37 AM Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options.
book.book Page 42 Wednesday, March 3, 2010 10:37 AM Entering the System Setup Program 1 Turn on or restart your system. 2 Press after you see the following message: = System Setup NOTE: The system does not respond until the USB keyboard is active. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again.
book.book Page 43 Wednesday, March 3, 2010 10:37 AM System Setup Options Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time Sets the time on the system's internal clock. System Date Sets the date on the system's internal calendar.
book.book Page 44 Wednesday, March 3, 2010 10:37 AM Option Description SATA Settings (Optional) See "SATA Settings Screen (Optional)" on page 47. Boot Settings See "Boot Settings Screen" on page 47. Integrated Devices See "Integrated Devices Screen" on page 48. PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus, and any installed expansion card that requires an IRQ.
book.book Page 45 Wednesday, March 3, 2010 10:37 AM Memory Settings Screen Option Description System Memory Size Displays the system memory size. System Memory Type Displays the system memory type. System Memory Speed Displays the system memory speed. Video Memory Displays the video memory size. System Memory Testing (Enabled default) Specifies whether system memory tests are run at system boot. Options are Enabled and Disabled.
book.book Page 46 Wednesday, March 3, 2010 10:37 AM Option Description Logical Processor (Enabled default) Each processor core supports up to two logical processors. If this field is set to Enabled, the BIOS reports both logical processors. If set to Disabled, only one logical processor is monitored by the BIOS. Virtualization Technology (Disabled default) Enabled permits virtualization software to use the virtualization technology incorporated in the processor.
book.book Page 47 Wednesday, March 3, 2010 10:37 AM SATA Settings Screen (Optional) Option Description SATA controller (ATA Mode default) ATA Mode enables the integrated SATA controller. RAID Mode enables the integrated SATA controller to RAID mode. Off disables the controller. NOTE: When set to RAID mode, all ports are set to OFF. Port A (Auto default) Auto enables BIOS support for the device attached to SATA port A. Off disables BIOS support for the device.
book.book Page 48 Wednesday, March 3, 2010 10:37 AM Option Description Hard-Disk Drive Sequence Determines the order in which the BIOS attempts to boot from hard drives in the system during system startup. USB Flash Drive Emulation Type (Auto default) Determines the emulation type for a USB flash drive. Hard disk allows the USB flash drive to act as a hard drive. Floppy allows the USB flash drive to act as a removable diskette drive. Auto automatically chooses an emulation type.
book.book Page 49 Wednesday, March 3, 2010 10:37 AM Option Description OS Watchdog Timer (Disabled default) Sets a timer to monitor the operating system for activity, and aids in recovery if the system stops responding. When Enabled, the operating system is allowed to initialize the timer. When Disabled, the timer is not initialized. NOTE: This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface (ACPI) 3.0b specification.
book.book Page 50 Wednesday, March 3, 2010 10:37 AM Option Description Serial Port Address (Serial Device 1=COM1, Serial Device 2=COM2 default) Sets the serial port addresses for the two serial devices. External Serial Connector (Serial Device1 default) NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL, configure the same port address for console redirection and the serial device.
book.book Page 51 Wednesday, March 3, 2010 10:37 AM Power Management Screen Option Description Power Management (Active Power Controller default) Options are OS Control, Active Power Controller, Custom, or Maximum Performance. For all but the Custom setting, the BIOS pre-configures the power settings on this screen as follows: • OS Control sets the CPU power to OS DBPM, the fan power to Minimum Power, and the memory power to Maximum Performance.
book.book Page 52 Wednesday, March 3, 2010 10:37 AM System Security Screen Option Description System Password Displays the current status of the password security feature and allows a new system password assignment and verification. NOTE: See "Using the System Password" on page 56 for more information. Setup Password Restricts access to the System Setup program by using a setup password. NOTE: See "Using the System Password" on page 56 for more information.
book.book Page 53 Wednesday, March 3, 2010 10:37 AM Option Description CAUTION: Clearing the TPM loses all encryption keys in the TPM. This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored. Back up the TPM keys prior to enabling this option. TPM Clear (No default) When set to Yes, all TPM contents are cleared. NOTE: This field is read-only when TPM Security is set to Off.
book.book Page 54 Wednesday, March 3, 2010 10:37 AM Exit Screen Press to exit the System Setup program; the Exit screen displays: • Save Changes and Exit • Discard Changes and Exit • Return to Setup Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft® Windows Server® 2008 x 64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode.
book.book Page 55 Wednesday, March 3, 2010 10:37 AM Keys Action Refreshes the UEFI Boot Manager screen (page one) or returns to the previous screen. Displays the UEFI Boot Manager help file. UEFI Boot Manager Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system continues with the next item in the boot order until the boot is successful or no more boot options are found.
book.book Page 56 Wednesday, March 3, 2010 10:37 AM System Utilities Screen Option Description System Setup Accesses the System Setup program without rebooting. System Services Restarts the system and accesses the controller, which enables you to run utilities such as system diagnostics. BIOS Boot Manager Accesses the BIOS-level boot options list without rebooting.
book.book Page 57 Wednesday, March 3, 2010 10:37 AM When a system password is not assigned and the password jumper on the system board is in the enabled position, System Password is Not Enabled and Password Status is Unlocked. To assign a system password: 1 Verify that Password Status is Unlocked. 2 Highlight the System Password option and press . 3 Type your new system password. You can use up to 32 characters in your password. As you type, placeholders appear in the field.
book.book Page 58 Wednesday, March 3, 2010 10:37 AM When Password Status is Locked, you must type the password and press when prompted at reboot. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an error message that the system has halted and must be shut down manually using the power button.
book.book Page 59 Wednesday, March 3, 2010 10:37 AM NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup password can be used as an alternate system password. The system password cannot be used in place of the setup password. You can use up to 32 characters in your password. As you type, placeholders appear in the field. The password assignment is not case-sensitive. To erase a character, press or the left-arrow key.
book.book Page 60 Wednesday, March 3, 2010 10:37 AM Embedded System Management The Lifecycle Controller is an embedded utility that enables systems management tasks from an embedded environment throughout the server’s lifecycle. The controller can be started during the boot sequence and can function independently of the operating system. NOTE: Certain platform configurations may not support the full set of features provided by the controller.
book.book Page 61 Wednesday, March 3, 2010 10:37 AM • Change the administrative username and password and manage user privileges. • View System Event Log (SEL) messages or clear messages from the log. For additional information on using iDRAC6, see the documentation for iDRAC6 and systems management applications. Entering the iDRAC Configuration Utility 1 Turn on or restart your system. 2 Press when prompted during POST.
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book.book Page 63 Wednesday, March 3, 2010 10:37 AM Installing System Components Recommended Tools • Key to the system keylock • #1 and #2 Phillips screwdrivers • T10 Torx screwdriver • Wrist grounding strap Inside the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 64 Wednesday, March 3, 2010 10:37 AM Figure 3-1.
book.book Page 65 Wednesday, March 3, 2010 10:37 AM Front Bezel (Optional) Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Lift the release latch next to the key lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system. Figure 3-2.
book.book Page 66 Wednesday, March 3, 2010 10:37 AM Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis. 2 Fit the free end of the bezel onto the system. 3 Secure the bezel with the keylock. See Figure 3-2. Opening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 67 Wednesday, March 3, 2010 10:37 AM Figure 3-3. Removing and Replacing the System Cover 2 1 1 system cover latch 2 latch release lock Closing the System 1 Lift the latch on the system cover. 2 Place the cover onto the chassis and offset it slightly back so that the two hooks on the back edge of the cover fit the corresponding tabs on the back edge of the chassis. See Figure 3-3. 3 Slide the cover towards the front of the chassis and press down the latch.
book.book Page 68 Wednesday, March 3, 2010 10:37 AM Cooling Shroud A cooling shroud directs airflow from the cooling fans over the system processor(s) and memory module(s). Removing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 69 Wednesday, March 3, 2010 10:37 AM Installing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 70 Wednesday, March 3, 2010 10:37 AM Figure 3-5. Removing and Installing a Hard-Drive Blank 1 2 1 hard-drive blank 2 release lever Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. See Figure 3-5. Removing a Hot-Swap Hard Drive 1 If applicable, remove the front bezel. See "Removing the Front Bezel" on page 65. 2 Using the RAID management software, prepare the drive for removal.
book.book Page 71 Wednesday, March 3, 2010 10:37 AM Figure 3-6. Removing and Installing a Hot-Swap Hard Drive 1 2 1 release button 2 hard-drive carrier handle Installing a Hot-Swap Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed.
book.book Page 72 Wednesday, March 3, 2010 10:37 AM 4 With the lever on the hard drive carrier open, slide the hard drive into the drive bay until the carrier contacts the backplane. See Figure 3-6. 5 Close the handle to lock the drive in place. Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-7. Figure 3-7.
book.book Page 73 Wednesday, March 3, 2010 10:37 AM Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure 3-7. 2 Align the holes on the hard drive with the holes on the hard drive carrier. When aligned correctly, the back of the hard drive is flush with the back of the hard-drive carrier. 3 Attach the four screws to secure the hard drive to the hard-drive carrier.
book.book Page 74 Wednesday, March 3, 2010 10:37 AM Figure 3-8.
book.book Page 75 Wednesday, March 3, 2010 10:37 AM Installing an Internal Hard Drive Bay CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 76 Wednesday, March 3, 2010 10:37 AM Removing an Internal Hard Drive From the Internal Hard-Drive Bay Remove the screws on the sides of the internal hard-drive bay and slide out the hard drive. See Figure 3-9. Figure 3-9. Installing and Removing an Internal Hard Drive From the Internal Hard-Drive Bay 3 2 1 4 1 internal hard drive bay 2 release latch 3 screws (4) * 4 internal hard drive *Screws are supplied along with the hard drives ordered from Dell.
book.book Page 77 Wednesday, March 3, 2010 10:37 AM Cooling Fans Your system contains four cooling fans, single- or dual-motor depending on your system configuration. These provide cooling for the processor, PCI cards, and memory modules. Systems with redundant power supplies also contain one single-motor fan to provide cooling for the power supplies. NOTE: Hot-swap removal or installation of the cooling fans is not supported.
book.book Page 78 Wednesday, March 3, 2010 10:37 AM Figure 3-10.
book.book Page 79 Wednesday, March 3, 2010 10:37 AM Replacing a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 80 Wednesday, March 3, 2010 10:37 AM NOTE: If only one power supply is installed, it must be installed in the PS1 power supply bay. Removing a Redundant Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 81 Wednesday, March 3, 2010 10:37 AM Figure 3-11. Removing and Installing a Redundant Power Supply 1 2 4 3 1 power supply 2 power supply handle 3 velcro strap 4 release latch Installing a Redundant Power Supply 1 Verify that both power supplies are of the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label.
book.book Page 82 Wednesday, March 3, 2010 10:37 AM NOTE: When installing, hot-swapping, or hot-adding a new power supply in a system with two power supplies, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly (see Figure 1-5).
book.book Page 83 Wednesday, March 3, 2010 10:37 AM General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory. NOTE: Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output. • RDIMMs and UDIMMs cannot be mixed. • Except for memory channels that are unused, all populated memory channels must have identical configurations.
book.book Page 84 Wednesday, March 3, 2010 10:37 AM Mode-Specific Guidelines Three memory channels are allocated to each processor. The number of channels used and the allowable configurations depend on the memory mode selected. Advanced ECC (Lockstep) Mode Support In this configuration, the two channels closest to the processor are combined to form one 128-bit channel. This mode supports Single Device Data Correction (SDDC) for both x4- and x8-based memory modules.
book.book Page 85 Wednesday, March 3, 2010 10:37 AM Table 3-1.
book.book Page 86 Wednesday, March 3, 2010 10:37 AM Table 3-1. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor) (continued) Memory Mode Memory Module 4 Size Mirroring Memory Sockets Single Processor 3 Physical Memory (GB) Available Memory (GB) Dual Processor 1 2 Physical Memory (GB) Available Memory (GB) 2 GB X X 4 2 8 4 4 GB X X 8 4 16 8 8 GB X X 16 8 32 16 16 GB X X 32 16 64 32 1. Requires x4- or x8-based memory modules. Table 3-2.
book.book Page 87 Wednesday, March 3, 2010 10:37 AM Installing Memory Modules WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module. CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 88 Wednesday, March 3, 2010 10:37 AM Figure 3-12. Installing and Removing a Memory Module 1 2 3 1 memory module 3 alignment key 2 memory module socket ejectors (2) 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
book.book Page 89 Wednesday, March 3, 2010 10:37 AM 12 Start up the system, press to enter the System Setup program, and check the System Memory settings on the main System Setup screen. The system should have already changed the value to reflect the newly installed memory. 13 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 2 through step 12 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets.
book.book Page 90 Wednesday, March 3, 2010 10:37 AM 5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-12. Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. 6 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 69. 7 Close the system. See "Closing the System" on page 67. 8 Reconnect the system and peripherals to their power sources, and turn them on.
book.book Page 91 Wednesday, March 3, 2010 10:37 AM • All the slots are x8 connectors. CAUTION: To ensure proper cooling, only one of the two expansion cards can have a power consumption of greater than 15 W (up to 25 W maximum), not including the integrated storage controller. • Table 3-4 provides a guide for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest priority should be installed first using the slot priority indicated.
book.book Page 92 Wednesday, March 3, 2010 10:37 AM Table 3-4. Expansion-Card Installation Priority for Riser 2 Card Priority Card Type Slot Priority Max Allowed 25-W Card 1 SAS 6/iR 2 1 Y 2 PERC 6/i 2 1 Y 3 PERC H700* 2 1 Y 4 PERC H200* 2 1 Y 5 All other NICs 1 1 N* 6 Non-Dell storage cards 1 1 N* * When available Installing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 93 Wednesday, March 3, 2010 10:37 AM 6 Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card connector on the expansion-card riser. 7 Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. 8 Close the expansion-card latch. See Figure 3-13. Figure 3-13.
book.book Page 94 Wednesday, March 3, 2010 10:37 AM 10 Close the system. See "Closing the System" on page 67. 11 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 95 Wednesday, March 3, 2010 10:37 AM Removing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 96 Wednesday, March 3, 2010 10:37 AM Figure 3-14.
book.book Page 97 Wednesday, March 3, 2010 10:37 AM Installing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 98 Wednesday, March 3, 2010 10:37 AM Removing the Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 99 Wednesday, March 3, 2010 10:37 AM Figure 3-15.
book.book Page 100 Wednesday, March 3, 2010 10:37 AM Installing the Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 101 Wednesday, March 3, 2010 10:37 AM 10 Replace the expansion card. See "Installing an Expansion Card" on page 92. 11 Close the system. See "Closing the System" on page 67. 12 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 13 If applicable, replace the front bezel. See "Removing the Front Bezel" on page 65.
book.book Page 102 Wednesday, March 3, 2010 10:37 AM Figure 3-16. Installing or Removing an iDRAC6 Express Card 1 2 3 4 1 iDRAC6 Express card 2 plastic standoff tab 3 notch 4 clip 7 Reinstall all expansion cards in the expansion-card riser. See "Installing an Expansion Card" on page 92. 8 Close the system. See "Closing the System" on page 67. 9 Reconnect the system and peripherals to their power sources, and turn them on.
book.book Page 103 Wednesday, March 3, 2010 10:37 AM 3 Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff. See Figure 3-16. As the holder releases from the standoff, the connector under the card disengages from the system board connector. 4 Angle the card so that the notch on the card slips through the clip on the system board. 5 Replace the expansion cards. See "Installing an Expansion Card" on page 92. 6 Close the system.
book.book Page 104 Wednesday, March 3, 2010 10:37 AM Figure 3-17. Installing or Removing an iDRAC6 Enterprise Card 1 2 3 4 6 5 1 VFlash SD card 2 VFlash media slot 3 iDRAC6 Enterprise card 4 retention standoff posts (2) 5 retention standoff tabs (2) 6 iDRAC6 Enterprise card connector 7 If applicable, install the VFlash media card. See "Installing a VFlash Media Card" on page 106. 8 Close the system. See "Closing the System" on page 67.
book.book Page 105 Wednesday, March 3, 2010 10:37 AM Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 106 Wednesday, March 3, 2010 10:37 AM VFlash Media (Optional) The VFlash media card is a Secure Digital (SD) card that plugs into the iDRAC6 Enterprise card at the back corner of the system. Installing a VFlash Media Card 1 Locate the VFlash media slot at the back of the system. 2 With the label side facing up, insert the contact-pin end of the SD card into the card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the card.
book.book Page 107 Wednesday, March 3, 2010 10:37 AM 4 Insert the USB memory key into the USB connector. See Figure 3-18. 5 Close the system. See "Closing the System" on page 67. 6 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 7 Enter the System Setup program and verify that the USB key has been detected by the system. See "Using the System Setup Program Navigation Keys" on page 42. Figure 3-18.
book.book Page 108 Wednesday, March 3, 2010 10:37 AM 3 Open the system. See "Opening the System" on page 66. 4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 68. WARNING: The heat sink and processor are hot to touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor.
book.book Page 109 Wednesday, March 3, 2010 10:37 AM Figure 3-19. Installing and Removing the Heat Sink 1 2 1 heat sink heat-sink 2 retention screws (4) 10 Rotate the processor shield upward and out of the way. See Figure 3-20. 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.
book.book Page 110 Wednesday, March 3, 2010 10:37 AM Figure 3-20.
book.book Page 111 Wednesday, March 3, 2010 10:37 AM Installing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 112 Wednesday, March 3, 2010 10:37 AM 10 Using a #2 Phillips screwdriver, tighten the heat-sink retention screws. See Figure 3-19. 11 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 69. 12 Close the system. See "Closing the System" on page 67. 13 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
book.book Page 113 Wednesday, March 3, 2010 10:37 AM Figure 3-21. Replacing the System Battery 1 3 2 1 system battery 3 positive side of battery connector 2 negative side of battery connector 4 If installed, remove the expansion card from the expansion-card slot. See "Removing an Expansion Card" on page 94. 5 If installed, remove the storage controller card. See "Removing the Storage Controller Card" on page 98.
book.book Page 114 Wednesday, March 3, 2010 10:37 AM 9 Press the battery toward the negative side of the connector and lift it up out of the securing tab at the negative side of the connector. 10 Support the battery connector by pressing down firmly on the positive side of the connector. 11 Hold the new battery with the "+" facing the plastic connector on the system board and slide it under the securing tabs. 12 Press the battery straight down into the connector until it snaps into place.
book.book Page 115 Wednesday, March 3, 2010 10:37 AM RAID Battery (Optional) Removing the RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 116 Wednesday, March 3, 2010 10:37 AM Installing the RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 117 Wednesday, March 3, 2010 10:37 AM 6 Remove the power button board and power button from the control-panel module. Figure 3-23.
book.book Page 118 Wednesday, March 3, 2010 10:37 AM Installing the Control-Panel Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 119 Wednesday, March 3, 2010 10:37 AM CAUTION: To prevent damage to the drives and backplane, you must remove the hard drives from the system before removing the backplane. CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations. 4 Remove all hard drives. See "Removing a Hot-Swap Hard Drive" on page 70. 5 Disconnect the power cable from the end of the SAS backplane.
book.book Page 120 Wednesday, March 3, 2010 10:37 AM Figure 3-24.
book.book Page 121 Wednesday, March 3, 2010 10:37 AM Installing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 122 Wednesday, March 3, 2010 10:37 AM Power Distribution Board The power distribution board is located on your system directly behind the power supply fan module. See Figure 3-25. Removing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 123 Wednesday, March 3, 2010 10:37 AM Figure 3-25.
book.book Page 124 Wednesday, March 3, 2010 10:37 AM Installing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 125 Wednesday, March 3, 2010 10:37 AM System Board Removing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 126 Wednesday, March 3, 2010 10:37 AM 11 Remove the nine screws securing the system board to the chassis and then slide the system board assembly toward the front end of the chassis. CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components. 12 Grasp the system board assembly by the edges and lift the system board assembly away from the chassis. See Figure 3-26. Figure 3-26.
book.book Page 127 Wednesday, March 3, 2010 10:37 AM Installing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 128 Wednesday, March 3, 2010 10:37 AM 13 If applicable, install the iDRAC6 Enterprise card. See "Installing an iDRAC6 Enterprise Card" on page 103. 14 If applicable, install the iDRAC6 Express card. See "Installing an iDRAC6 Express Card" on page 101. 15 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 69. 16 Close the system. See "Closing the System" on page 67.
book.book Page 129 Wednesday, March 3, 2010 10:37 AM Troubleshooting Your System Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
book.book Page 130 Wednesday, March 3, 2010 10:37 AM Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 147. If the tests run successfully, the problem is not related to video hardware. If the tests fail, see "Getting Help" on page 157.
book.book Page 131 Wednesday, March 3, 2010 10:37 AM 7 Reconnect and power on each USB device one at a time. 8 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 157. Troubleshooting a Serial I/O Device 1 Turn off the system and any peripheral devices connected to the serial port.
book.book Page 132 Wednesday, March 3, 2010 10:37 AM • Change the auto-negotiation setting, if possible. • Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen" on page 48.
book.book Page 133 Wednesday, March 3, 2010 10:37 AM • VFlash media cards • USB memory keys • NIC hardware key • Expansion-card risers • Integrated storage controller card • iDRAC6 Express card • iDRAC6 Enterprise card • Power supplies • Fans • Processors and heat sinks • Memory modules 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the components you removed in step 3. 6 Close the system. See "Closing the System" on page 67.
book.book Page 134 Wednesday, March 3, 2010 10:37 AM Troubleshooting a Damaged System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 135 Wednesday, March 3, 2010 10:37 AM 3 Reconnect the system to the electrical outlet and turn on the system. 4 Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery. See "Replacing the System Battery" on page 112. CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 136 Wednesday, March 3, 2010 10:37 AM Troubleshooting System Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 137 Wednesday, March 3, 2010 10:37 AM 6 If the fan does not function, turn off the system and install a new fan. See "Replacing a Cooling Fan" on page 79. 7 Restart the system. If the problem is resolved, close the system. See "Closing the System" on page 67. If the replacement fan does not operate, see "Getting Help" on page 157. Troubleshooting System Memory CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 138 Wednesday, March 3, 2010 10:37 AM 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 66. 7 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 68. 8 Check the memory channels and ensure that they are populated correctly. See "General Memory Module Installation Guidelines" on page 83. 9 Reseat the memory modules in their sockets.
book.book Page 139 Wednesday, March 3, 2010 10:37 AM 20 As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system. 21 If the memory problem is still indicated, repeat step 14 through step 20 for each memory module installed. If the problem persists after all memory modules have been checked, see "Getting Help" on page 157. Troubleshooting an Internal USB Key CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 140 Wednesday, March 3, 2010 10:37 AM Troubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 141 Wednesday, March 3, 2010 10:37 AM 5 Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in the System Setup program. See "Entering the System Setup Program" on page 42. If the problem persists, see "Getting Help" on page 157. 6 Replace the front bezel. See "Installing the Front Bezel" on page 66. Troubleshooting an Internal Hard Drive CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 142 Wednesday, March 3, 2010 10:37 AM 3 Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information. 4 Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in the System Setup program. See "Entering the System Setup Program" on page 42. If the problem persists, see "Getting Help" on page 157. 5 Replace the front bezel.
book.book Page 143 Wednesday, March 3, 2010 10:37 AM 6 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. 7 Open the system. See "Opening the System" on page 66. 8 Ensure that the controller card is firmly seated into the system board connector. See "Installing an Expansion Card" on page 92.
book.book Page 144 Wednesday, March 3, 2010 10:37 AM 3 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 4 Open the system. See "Opening the System" on page 66. 5 Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on page 92. 6 Ensure that each expansion-card riser is firmly seated in its connector. See "Installing an Expansion-Card Riser" on page 97. 7 Close the system. See "Closing the System" on page 67.
book.book Page 145 Wednesday, March 3, 2010 10:37 AM Troubleshooting Processors CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 146 Wednesday, March 3, 2010 10:37 AM 13 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 147. If the test fails, the processor is faulty. See "Getting Help" on page 157. 14 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 15 Open the system. See "Opening the System" on page 66. 16 Replace processor 1 with processor 2. See "Installing a Processor" on page 111. 17 Repeat step 11 through step 13.
book.book Page 147 Wednesday, March 3, 2010 10:37 AM Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
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book.book Page 149 Wednesday, March 3, 2010 10:37 AM Embedded System Diagnostics Testing Options Click the testing option in the Main Menu window. Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Extended Test Performs a more thorough check of the system. This test can take an hour or longer. Custom Test Tests a particular device. Information Displays test results.
book.book Page 150 Wednesday, March 3, 2010 10:37 AM • Test Iterations — Selects the number of times the test is run. • Log output file pathname — Enables you to specify the diskette drive or USB memory key where the test log file is saved. You cannot save the file to a hard drive. Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results: 150 • Results — Displays the test that ran and the result.
book.book Page 151 Wednesday, March 3, 2010 10:37 AM Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. Table 6-1.
book.book Page 152 Wednesday, March 3, 2010 10:37 AM System Board Connectors Figure 6-1.
book.book Page 153 Wednesday, March 3, 2010 10:37 AM Table 6-2.
book.book Page 154 Wednesday, March 3, 2010 10:37 AM Table 6-2.
book.book Page 155 Wednesday, March 3, 2010 10:37 AM NOTE: If you assign a new system and/or setup password with the jumper plug still in the "disabled" position, the system disables the new password(s) the next time it boots. 6 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 7 Open the system. See "Opening the System" on page 66. 8 Move the password jumper back to the enabled position to restore the password function. See Table 6-1.
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book.book Page 157 Wednesday, March 3, 2010 10:37 AM Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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book.book Page 162 Wednesday, March 3, 2010 10:37 AM R remote access controller See iDRAC.
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