Dell PowerVault Network Attached Storage (NAS) Systems Running Windows Storage Server 2012 Troubleshooting Guide
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc.
Contents Notes, Cautions, and Warnings...................................................................................................2 1 Installation Issues.......................................................................................................................5 After Replacing The Hard Drives Or Reinstalling The Operating System, The RAID Configuration Does Not Match The Factory Configuration And Defaults To RAID 1...........................................................................
Installation Issues 1 After Replacing The Hard Drives Or Reinstalling The Operating System, The RAID Configuration Does Not Match The Factory Configuration And Defaults To RAID 1 Description After replacing the hard drives or reinstalling the operating system, the RAID configuration on the system does not match the factory configuration and defaults to RAID 1.
Error: -5002 Shows Unsupported Hardware Configuration Error Description The system is unable to locate a supported RAID controller. Workaround To work around this issue, perform one of the following steps: • Ensure that the disk controller card is connected to the internal drives and is properly seated in the correct slot. For more information about connecting the card, see the Owner’s Manual at dell.com/ support/manuals.
Error: -5005 Occurred While Creating An Operating System Volume Description Drives in expected operating system slots have existing foreign configurations. Workaround To work around this issue, enter the PERC BIOS during the operating system boot operation and ensure that there are no foreign configurations, no data on the drives, the drives meet the minimum size requirement, and are fully functioning and accessible. For more information, see the PERC documentation at dell.com/support/manuals.
3. Change the option to either default or type a new string. Display Log Console Displays A Wrong Date Description The display log console displays a wrong date during the operating system reinstallation process. Workaround This is a known issue and does not affect the system.
Deployment Issues 2 Default Password Missing Description Unable to find the default password of the system. Workaround The default password for your PowerVault storage solution is Stor@ge!. Errors Due To PERC Cards Description This error is caused due to the PERC cards. Cause This issue occurs because the operating system reinstallation media cannot find an operating system partition of 120 GB or larger on Virtual Disk 0. Workaround To resolve the issue, see the PERC documentation at dell.
Management Issues 3 Desktop Displays Incorrect System Information Description The information present on the desktop does not match the actual system information. Cause This issue occurs because the Dell Desktop System Information Utility does not refresh automatically. If you make any changes while the system is running, the changes may not be reflected in real time. Workaround To work around the issue, run the Utility.
Update Issues 4 Unable to Detect The Dell OpenManage Server Administrator On The System Description Dell OpenManage Server Administrator cannot be found on the system. Workaround To work around this issue, download the latest version of the OpenManage Server Administrator from dell.com/support. 1. Launch the installer and follow the instructions on the screen. 2. After installing the OpenManage Server Administrator, reboot the system. 3.
Getting Help 5 Contacting Dell NOTE: Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer-service issues: 1. Go to dell.com/contactdell. 2.
• The Administrator’s Guide which provides information about configuring and managing the system. NOTE: Always check for updates on dell.com/support/manuals and read the updates first because they often supersede information in other documents. NOTE: When upgrading your system, it is recommended that you download and install the latest BIOS, driver, and systems management firmware on your system from dell.com/support.
