Dell PowerVault Network Attached Storage (NAS) Systems Running Windows Storage Server 2012 R2 Troubleshooting Guide
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Installation Issues...................................................................................................... 5 After Replacing The Hard Drives Or Reinstalling The Operating System, The RAID Configuration Does Not Match The Factory Configuration And Defaults To RAID 1........................ 5 Error: -5000 Shows Unexpected System Error Message.................................................................... 5 Error: -5001 Shows Invalid System Error Message..........................
Installation Issues 1 After Replacing The Hard Drives Or Reinstalling The Operating System, The RAID Configuration Does Not Match The Factory Configuration And Defaults To RAID 1 Description After replacing the hard drives or reinstalling the operating system, the RAID configuration on the system does not match the factory configuration and defaults to RAID 1.
Workaround To work around this issue, remove the operating system reinstallation media immediately. Error: -5002 Shows Unsupported Hardware Configuration Error Description The system is unable to locate a supported RAID controller. Workaround To work around this issue, perform one of the following steps: • Ensure that the disk controller card is connected to the internal drives and is properly seated in the correct slot. For more information about connecting the card, see the Owner’s Manual at dell.
• Enter the PERC BIOS during the operating system boot operation and ensure that there are no foreign configurations, no data on the drives, the drives meet the minimum size requirement, and are fully functioning and accessible. For more information, see the PERC documentation at dell.com/support/ manuals. Error: -5005 Occurred While Creating An Operating System Volume Description Drives in expected operating system slots have existing foreign configurations.
4. Reboot the PowerVault NAS system using the operating system reinstallation media. Reinstallation Error Message Remains On The LCD Description The last error message remains on the LCD until the operating system is successfully reinstalled. Workaround To work around this issue, 1. Change the user defined string to the default option or User Defined String. 2. Enter the BIOS and select the Embedded Server Management screen. 3. Change the option to either default or type a new string.
Other Issues 2 Deployment Issues Default Password Missing Description Unable to find the default password of the system. Workaround The default password for your PowerVault storage solution is Stor@ge! Errors Due To PERC Cards Description This error is caused due to the PERC cards. Cause This issue occurs because the operating system reinstallation media cannot find an operating system partition of 120 GB or larger on Virtual Disk 0.
Turning Off The Firewall You can turn off the firewall on your system using the: • Control Panel • Server Manager Turning Off The Firewall Using The Control Panel To turn off the firewall from the Control Panel follow the steps given below: 1. Launch Control Panel and select System and Security. The System and Security window is displayed. 2. In the System and Security window, select Windows firewall. The Windows Firewall screen is displayed. 3. Click Turn Windows Firewall on or off.
Getting Help 3 Contacting Dell NOTE: Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer-service issues: 1. Visit dell.com/support. 2.
• Any media that ships with your system provides documentation and tools for configuring and managing your system, including those pertaining to the operating system, system management software, system updates, and system components that you purchased with your system. • The Administrator’s Guide, which provides information about configuring and managing the system. NOTE: Always check for updates on dell.
