Users Guide
Chapter 6. Troubleshooting
“How the library reports problems” on page 101
“Library error message content” on page 102
“Diagnosing a problem” on page 103
“Isolating problems” on page 106
“Installation and conguration problems” on page 108
“Interpreting front panel LEDs” on page 108
“Reseating cables” on page 110
“Emailing logs” on page 110
The TL1000 Tape Autoloader is a customer replaceable unit (CRU). The customer is responsible for the
setup and maintenance of the library. Warranty replacement of the TL1000 Tape Autoloader, if required,
is provided by exchanging the old unit with a new unit. The customer is charged for onsite service if a
service contract is not in place.
When an error occurs during operation of the library, the library stops the current operation and displays
an error code on the Operator Panel. Unless otherwise noted, try to resolve the problem by cycling power
to the library and retrying the last operation.
Note: When power cycling the library, wait 10 seconds after the power is switched OFF before the library
is powered ON again.
Before you place a service call or inform Dell Technical Support, observe the LEDs on the front panel and
error messages on the Operator Panel to determine exactly which part is failing. See “Interpreting front
panel LEDs” on page 108. If the LEDs on all components are functioning properly, see “Diagnosing a
problem” on page 103.
How the library reports problems
The library uses advanced problem detection, reporting, and notication technology to alert customers of
problems as soon as they occur. It completes numerous self-tests to monitor the library's temperature,
voltage and currents, and standard library operations. These tests monitor the library when the library is
powered ON, and during normal operation when the library is idle.
If the test detects a problem, the library generates a message that identies which component is likely
causing the problem. The library's Error LED and Attention LED might turn ON to indicate an abnormal
state. If the problem is not severe, the Attention LED turns ON and the library continues to provide full
functionality to the library. If the problem is not recoverable, the Error LED turns ON and an error message
is displayed on the Operator Panel.
When the library generates an attention event or an error event, support staff can be notied immediately
by setting up email event notication or SNMP trap notication. The type of event that generates email
notication or SNMP trap notication can be selected to limit the number of events to a specic priority
level.
Customers can frequently resolve a simple problem themselves by with the information found in
“Diagnosing a problem” on page 103. If the problem is unrecoverable, the customer must contact Dell
Technical Support (see “Contacting Dell technical support” on page 111).