Users Guide

Problem Area If... Then...
Error Codes or
TapeAlert Flags
The library issued an error
code...
1. Make note of the error code.
2. Power cycle the library.
a. If the error recurs, see Appendix A, “Error codes,”
on page 115.
b. If the error does not recur, resume normal library
operations.
An error message was received
by way of email notication (if
enabled)...
A TapeAlert flag was
received...
1. Make note of the TapeAlert flag.
2. Power cycle the library.
a. If the TapeAlert recurs, see Appendix B,
“TapeAlert flags,” on page 132.
b. If the TapeAlert does not recur, resume normal
library operations.
The error code represents an
unrecoverable error...
See “Contacting Dell technical support” on page 111.
You get repeated errors...
1. Reset the library.
2. If the library is still reporting errors, power cycle the
library. If no errors are reported, resume normal
library operations.
3. If the library still fails, reset factory defaults. If no
errors are reported, resume normal library
operations.
4. If the problem persists, see “Contacting Dell
technical support” on page 111.
You are experiencing a
problem with your library and
no error code was created...
1. Run Library Verify to identify and resolve the
problem. See “Running library verify diagnostic
procedures” on page 62.
2. If the problem persists, see “Contacting Dell
technical support” on page 111.
Firmware The Library rmware does not
complete the boot-up process
and appears hung...
Failure of the login screen to display on the Operator
Panel in 15 minutes indicates that the boot-up process
is not completing.
1. Power OFF the library and wait at least 1 minute
before the library is powered ON to recover from the
problem.
2. If a library rmware update was completed, try
repeating the update procedure.
All rmware (library and drive)
is not at the latest level...
See “Updating library and drive rmware” on page 89.
Front Panel LEDs One or more front panel LEDs
is ON or blinking...
See “Interpreting front panel LEDs” on page 108.
Host Attachment
Interface
You are experiencing host
attachment interface
problems...
See “Isolating host attachment interface problems” on
page 107.
Chapter 6. Troubleshooting 105