User's Manual
A program crashes repeatedly
A program is for an earlier Microsoft®Windows®operating system
A solid blue screen appears
Other software problems
1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click Applications.
3. Click the program that is no longer responding.
4. Click End Task.
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
Checkthesoftwaredocumentation— If necessary, uninstall and then reinstall the program.
IfYouAreUsingWindowsXP,RuntheProgramCompatibilityWizard—
The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system
environments.
1. Click the Start button, point to All Programs® Accessories, and then click Program Compatibility Wizard.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
Turnthecomputeroff— If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold
the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
Checkthesoftwaredocumentationorcontactthesoftwaremanufacturerfortroubleshootinginformation—
l Ensure that the program is compatible with the operating system installed on your computer.
l Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation
for information.
l Ensure that the program is installed and configured properly.
l Verify that the device drivers do not conflict with the program.
l If necessary, uninstall and then reinstall the program.
Back up your files immediately
Use a virus-scanning program to check the hard drive, floppy disks, or CDs
Save and close any open files or programs and shut down your computer through the Start menu —
(See Turn Off Your Computer.
Run the Dell Diagnostics — (See Dell Diagnostics)
If all tests run successfully, the error condition is related to a software problem.