Dell Precision™ WorkStation 530 USER’S GUIDE www.dell.com support.dell.
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations, Acronyms, and Definitions For a complete list of abbreviations, acronyms, and definitions, see the Glossary.
Contents 1 Safety Information Safety First—For You and Your Computer When Working Inside Your Computer . . . . . . . . . . . . . 12 . . . . . . . . . . . . . . 12 Protecting Against Electrostatic Discharge Ergonomic Computing Habits . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . 15 2 About Your Computer Finding Information and Assistance Front View of Your Computer . . . . . . . . . . . . . . . . 18 . . . . . . . . . . . . . . . . . . . 21 Controls and Lights . . . . . . .
Changing the Boot Sequence Network Operations 42 . . . . . . . . . . . . . . . . . . . . . . 43 . . . . . . . . . . . . . . . . . . . . . . . 45 . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Integrated Devices Manageability . . . . . . . . . . . . . . . . . . Dell OpenManage IT Assistant . . . . . . . . . . . . . . . . . Dell OpenManage Client Instrumentation . . . . . . . . . . . . Downloading Systems Management Utilities Security 46 . . . . . . . . . . 47 . . . . . . . . . . .
Interior Service Label Computer Memory . . . . . . . . . . . . . . . . . . . . . . . 71 . . . . . . . . . . . . . . . . . . . . . . . . . 72 Computer Memory Installation Guidelines . Upgrading Computer Memory . . . . . . . . . . . . 74 . . . . . . . . . . . . . . . . . 78 Removing a Memory Module . . . . . . . . . . . . . . . . . . 80 Installing a Memory Module . . . . . . . . . . . . . . . . . . 81 Removing Memory Riser Boards . . . . . . . . . . . . . . . .
5 Technical Specifications 6 Solving Problems Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . Power Problems . . . . . . . . . . . . . . . . . . . . . . . . Monitor Problems Video Problems 143 . . . . . . . . . . . . . . . . . . . . . . . . 145 Printer Problems . . . . . . . . . . . . . . . . . . 147 . . . . . . . . . . . . . . . . . . . . . . . 149 Serial or Parallel Device Problems . . . . . . . . . . . . . . . 150 . . . . . . . . . . . . . . . . . . . . . . . .
System Messages . . . . . . . . . . . . . . . . . . . . . . . 184 System Beep Codes . . . . . . . . . . . . . . . . . . . . . . 192 Warning Messages . . . . . . . . . . . . . . . . . . . . . . 194 Diagnostics Messages Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . 195 . . . . . . . . . . . . . . . . . . . . . . . 195 . . . . . . . . . . . . . . . . . 201 . . . . . . . . . . . . . . . . . . . . . . . .
Using System Restore . . . . . . . . . . . . . . . . . . . . . 223 Restore Process . . . . . . . . . . . . . . . . . . . . . . . . 225 Driver Rollback . . . . . . . . . . . . . . . . . . . . . . . . 226 User Accounts and Fast User Switching How to Use Fast User Switching . . . . . . . . . . . . . 227 . . . . . . . . . . . . . . . . 227 What Happens When a Fast User Switch Occurs? . . . . . . . 227 Special Considerations With Fast User Switching . . . . . . . 228 . . . . . . . . . . . . .
MIC Notice (Republic of Korea Only) . . . . . . . . . . . . . Polish Center for Testing and Certification Notice BSMI Notice (Taiwan Only) . . . . . . . 266 . . . . . . . . . . . . . . . . . . 269 NOM Information (Mexico Only) . . . . . . . . . . . . . . . Información para NOM (únicamente para México) ENERGY STAR® Compliance 270 . . . . . . 271 . . . . . . . . . . . . . . . . . . 273 Limited Warranty and Return Policy . . . . . . . . . . . . . . . Three-Year Limited Warranty (U.S. Only) .
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SECTION 1 Safety Information Safety First—For You and Your Computer Protecting Against Electrostatic Discharge Ergonomic Computing Habits w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Safety First—For You and Your Computer Use the following safety guidelines to help protect your computer system from potential damage and to ensure your own personal safety. When Working Inside Your Computer Before you open the computer cover, perform the following steps in the sequence indicated. NOTICE: Do not attempt to service the computer yourself, except as explained in your online Dell documentation or otherwise provided to you.
In addition, take note of these safety guidelines when appropriate: • When you disconnect a cable, pull on its connector or on its strainrelief loop, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before disconnecting the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Protecting Against Electrostatic Discharge Static electricity can harm delicate components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as the microprocessor. You can do so by touching an unpainted metal surface on the computer chassis.
Ergonomic Computing Habits CAUTION: Improper or prolonged keyboard use may result in injury. CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain. For comfort and efficiency, observe the following ergonomic guidelines when setting up and using your computer system: • Position your system so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position your keyboard.
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SECTION 2 A b o u t Yo u r C o m p u t e r Finding Information and Assistance Front View of Your Computer Back View of Your Computer Inside Your Computer w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Finding Information and Assistance The following table lists the resources that Dell provides as support tools. Additional resources may be shipped with your computer system.
R e s o u r c e s a n d S u p p o r t To o l s ( c o n t i n u e d ) Resource Contents Using the Resource OS CD To reinstall your operating system, use the OS CD that was shipped with your computer. NOTE: The OS CD may not include all the latest drivers for your computer. If you reinstall your OS, use the ResourceCD to reinstall drivers for the devices shipped with your computer. For more information about reinstalling your OS, see the OS installation documentation that was shipped with your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m R e s o u r c e s a n d S u p p o r t To o l s ( c o n t i n u e d ) Resource Contents Using the Resource Dell support site • Frequently asked questions • Downloads for your computer • Documentation • Online discussion about your computer • Searchable database Go to http://support.dell.
Front View of Your Computer • Controls and lights • Connecting devices The following figures show the controls, lights, and other features on the front panel of your computer. The drive door can open and fold against the side of the computer. This allows fully unobstructed use of the externally accessible drives. See "Opening the Drive Door.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Front View of the Computer (Doors Open) diskette drive externally accessible drives hard-drive access light power button power light speaker/headphone jack Port 2 USB connectors (2) IEEE 1394 connector diagnostic lights NOTE: See "System Lights" and "Diagnostic Lights" for descriptions of light codes and operations.
Opening the Drive Door Controls and Lights • Power button — controls the computer's AC input power. See the following table for power button functions on computers running Microsoft® Windows® or Windows NT®.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Computer Status Power Button Function Off Press and release to turn the computer on. On Press and hold for more than 6 seconds to immediately turn the computer off. NOTE: Using this method to turn off the computer may result in loss of data. Use this method only if the computer will not shut down normally. On (Windows NT) Press and release to attempt an orderly shutdown.
• When connecting a USB mouse or keyboard, ensure that you connect to one of the Port 1 USB connectors on the back of the computer. • Always attach external devices while your computer is turned off. Then turn on the computer before turning on any external devices, unless the documentation for the device specifies otherwise. NOTICE: Before disconnecting a device from the computer, wait 10 to 20 seconds after turning off the computer to avoid possible damage to the system board.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Back View of Your Computer The following figure shows the connectors, lights, and other features on the back of your computer.
For example, you must connect most devices to a particular I/O port or connector to operate properly. Also, external devices like a printer usually require you to load device drivers before they will work. • When connecting a USB mouse or keyboard, ensure that you connect to one of the Port 1 USB connectors on the back of the computer. • Always attach external devices while your computer is turned off.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • Speaker/headphone jack—used to connect computer speakers, headphones, or other audio output devices. This jack is amplified to support headphones. • Line-in jack—used to connect record/playback devices such as cassette players, CD players, and VCRs. PS/2 Mouse Connector Attach the PS/2 mouse cable to the 6-pin mouse connector on the back panel.
• A yellow network activity light flashes when the computer is transmitting or receiving network data. (A high volume of network traffic may make this light appear to be in a steady "on" state.) • A dual-colored network link and speed light, which is green when a good connection exists between a 10-Mbps network and the computer, or is orange when a good connection exists between a 100-Mbps network and the computer. When the light is off, the computer is not detecting a physical connection to the network.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Inside Your Computer • System cables • System board components • Front panel components The following figure shows the computer with the cover open. NOTE: User service access points are color-coded green.
Inside the Computer interior service label diskette drive bracket hard-drive bracket externally accessible-drive bracket chassis intrusion switch AGP card brace front panel cable retainer memory riser board retention bracket (if needed) speaker expansion-card cooling fan microprocessor airflow shroud power supply system board I/O panel connectors expansion-card slots AC power receptacle power supply airflow vents System Cables The following illustration shows all potential connectivity throughout t
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NOTE: The control panel shown in "System Cabling" is mounted to the front of the chassis frame. It controls the power button, power light, and hard-drive access light. The chassis intrusion switch and the chassis speaker are mounted inside the computer cover. For more information on these components, see the Service Manual. System Board Components The following figure shows the principal connectors and components on the system board.
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System Board Labels The following table lists the labels for connectors and components on the system board, and briefly describes the function of each.
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NOTE: The control panel is mounted to the front of the chassis frame. It controls the power button, power light, and hard-drive access light. The chassis intrusion switch and the chassis speaker are mounted inside the computer cover. For more information on these components, see the Service Manual. Front Panel Labels The following table lists the labels for connectors on the front panel, and briefly describes the function of each.
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SECTION 3 A d v a n c e d Fe a t u r e s System Settings Manageability Security Password Protection Jumper Settings Installing and Configuring Software TAPI IEEE 1394 (FireWire) Dell System Utilities w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System Settings • Entering system setup • System setup screens • System setup navigation keys • Changing the boot sequence • Network operations • Integrated devices Each time you start your computer, it compares the installed hardware with the system configuration information stored in NVRAM. If the computer detects a discrepancy, it generates an error message for each incorrect configuration setting.
The System Setup menu appears. If you wait too long and your operating system begins to load into memory, let the computer complete the load operation; then restart the computer and try again. NOTE: To ensure an orderly system shutdown, consult the documentation that accompanied your operating system. System Setup Screens The system setup screens display the current configuration information for your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System Setup Navigation Keys Key(s) Action or Moves to the next field. Moves to the previous field. or or or Cycles through the options in a field. In many fields, you can also type the appropriate value. To access a field’s pop-up options menu, press . Scrolls through help information. Accesses the selected field's pop-up options menu. spacebar or or In the selected field's pop-up options menu, cycles through the options in a field.
NOTE: Write down your current boot sequence in case you want to restore it. 2 Press the up- and down-arrow keys to move through the list of devices. 3 Press the spacebar to enable or disable a device (enabled devices appear with a check mark). 4 Press plus (+) or minus (–) to move a selected device up or down the list. Option settings: • Diskette Drive A: — The system attempts to boot from the diskette drive. If the system finds a diskette in the drive that is not bootable, an error message appears.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Network Interface Controller This option, under the Integrated Devices menu, enables or disables the integrated network adapter. This field also allows you to enable MBA support. Option settings: • On — The integrated network adapter is enabled. • On w/ MBA — The integrated network adapter is enabled with MBA support. • Off — The integrated network adapter is disabled.
Network Option Settings Network Interface Boot Sequence Controller Remote Wake Up Function Off MBA is not available Not available • The computer attempts to boot from the devices specified in the Boot Sequence. • The computer cannot be remotely started. On MBA is not available Available • The computer attempts to boot from the devices specified in the Boot Sequence. • The computer can be remotely started by WOL and/or WOR.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Manageability The following systems management applications are optional and can be included on your computer when you order it. You can also download the applications from the Dell support website and install them on your computer. See "Downloading Systems Management Utilities" for more information.
• Access information about your computer, such as how many processors it has and what operating system it is running • Monitor the status of your computer, such as listening for thermal alerts from temperature probes or hard drive failure alerts from storage devices • Change the state of your computer, such as updating its BIOS or shutting it down remotely Dell OpenManage Client Instrumentation can be installed your computer, which, when set up on a network with IT Assistant, is called a managed syste
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Security The computer provides the following methods to physically secure it: • Chassis intrusion detection • Security cable slot and padlock ring Chassis Intrusion Detection The chassis intrusion monitor can detect whether the computer is opened. The Chassis Intrusion option in system setup displays the status of the monitor. 1 Enter system setup. 2 Press the down-arrow key to move to the System Security option.
Security Cable Slot and Padlock Ring The computer has features that allow you to attach commercially available antitheft devices: • Padlock ring—to prevent unauthorized access to the interior of your computer, install a standard padlock through the rings in the computer chassis and cover.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Jumper Settings The following figure shows the location of the jumpers on the system board. System Board Jumpers PSWD RTCRST NOTICE: Before changing a jumper setting, verify that the standby power light on the system board has turned off. Otherwise, damage to your computer or unpredictable results may occur. To locate this light, see "System Board Components" or the interior service label.
Password Protection The computer provides the following types of password protection: • System password • Setup password System Password • Assigning a system password • Using your system password • Deleting or changing an existing system password System passwords allow only those who know the password to have full use of the computer. Your computer does not have the system password feature enabled when you receive it.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 2 Highlight System Password and then press the left- or right-arrow key. The option heading changes to Enter Password, followed by an empty 32-character field in square brackets. 3 Type your new system password. You can use up to 32 characters. As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.
If Password Status is set to Locked, the following prompt appears: Type the password and press . NOTE: If you have assigned a setup password, the computer accepts your setup password as an alternate system password. If you enter a wrong or incomplete system password, the following message appears on the screen: ** Incorrect password. ** Enter password: If you again enter an incorrect or incomplete system password, the same message appears on the screen.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Password option, press to reboot the computer, and then repeat steps 3 through 5. 6 To assign a new password, follow the procedure in "Assigning a System Password.
NOTE: If the two passwords are different, the setup password can be used as an alternate system password. However, the system password cannot be used in place of the setup password. A change to Setup Password becomes effective immediately (rebooting the computer is not required). Operating Your Computer With a Setup Password Enabled When you start system setup, the Setup Password option is highlighted, prompting you to type the password.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 1 Turn off the computer and devices, disconnect them from their electrical outlets, and wait 10 to 20 seconds. 2 Lay the computer on its right side. 3 Open the computer cover. 4 Remove the jumper plug from the PSWD jumper to disable the password feature. See "Jumper Settings" to locate the password jumper (labeled "PSWD") on the system board. 5 Close the computer cover. 6 Stand the computer upright.
options appear as Not Enabled, meaning that the password feature is enabled but that no password is assigned. 16 Assign a new system and/or setup password.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Installing and Configuring Software See "Finding Information and Assistance" for a list of software resources available to you from Dell, including drivers, utilities, documentation, and operating system backups. Before installing software that was not provided with your Dell computer, check the software for viruses with virus-scanning software.
TAPI The TAPI features of your computer enable Microsoft® Windows®-based applications to operate with a wide variety of telephony devices, including voice, data, fax, video, and so forth. TAPI applications require a TAPI service provider (TSP), which is a software driver that allows TAPI applications to communicate with different types of TAPI hardware. Microsoft Windows provide a TSP called Unimodem, which is a "universal" modem service provider that supports a wide range of commonly used modems.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 Open the computer cover. 4 Install the TAPI-compliant expansion card. See the manufacturer’s documentation for more information. 5 Connect the 4-pin TAPI cable to the TAPI system-board connector. To locate the TAPI connector on the system board, see "System Board Components" or the interior service label. 6 Connect the 4-pin TAPI cable to the TAPI expansion-card connector.
2 Lay the computer down on its right side. 3 Open the computer cover. 4 Install the TAPI-compliant expansion card. See the manufacturer’s documentation for more information. 5 Enter system setup, click Integrated Devices, and change the setting for Sound to Off. 6 Connect external audio devices to the sound card’s connectors. Do not connect external audio devices to the microphone, speaker/headphone, or line-in connectors on the computer back panel (see "Back-Panel Features").
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m IEEE 1394 (FireWire) FireWire is a high-speed data bus that is defined by IEEE Standard 13941995. This protocol is a scalable, flexible, low-cost digital interface. It can move large amounts of data between computers and peripheral devices, using simplified cabling, hot-swapping, and transfer speeds up to 400 Mbps.
Power Management Your computer can be set to use less power when you are not working. You control the power usage through the OS installed on your computer and certain option settings in system setup. These periods of reduced power are called "sleep states": • Standby. In this sleep state, power is reduced or turned off for most components, including the cooling fans. However, system memory remains active. This state is not supported by Windows NT® 4.0.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Power Management Sleep State Wake-Up Methods Windows® 2000 and Windows XP Windows NT 4.
Dell System Utilities If you received your computer from Dell with the OS preinstalled, Dell also installed the system utilities. If you are reinstalling the OS, you also need to reinstall the system utilities on your computer. The utilities are available on the Dell ResourceCD and from the Dell support website. See "Finding Information and Assistance" for more information.
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SECTION 4 Removing and I n s t a l l i n g Pa r t s Computer Cover Interior Service Label Computer Memory Disk Drives and Media Expansion Cards Microprocessor Airflow Shroud Microprocessor Computer Battery w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Computer Cover • Opening the computer cover • Closing the computer cover Opening the Computer Cover CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer." NOTICE: Before disconnecting a device from the computer, wait 10 to 20 seconds after disconnecting the computer from its electrical outlet.
Opening the Computer Cover cover release latch security cable slot padlock ring Closing the Computer Cover 1 Check all cable connections, especially those that might have come loose during your work. Fold cables out of the way so that they do not obstruct the computer cover. 2 Ensure that no tools or extra parts (including screws) are left inside the computer. 3 Close the computer cover by pivoting the cover down toward the back of the chassis and into position.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Closing the Computer Cover cover release latch security cable slot padlock ring 70 4 Stand the computer upright. 5 If you are using a padlock to secure your computer, install the padlock.
Interior Service Label A service label affixed to the inside of your computer cover provides information about working inside your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Computer Memory • Computer memory installation guidelines • Upgrading computer memory • Removing a memory module • Installing a memory module • Removing memory riser boards • Installing memory riser boards Your computer supports dual-channel RDRAM RIMMs in 64-, 128-, 256-, and 512-MB capacities. See "Computer Memory Installation Guidelines" for instructions you must follow when installing memory modules.
Memory Module L abel number of memory devices in RIMM 128MB/16 ECC xxx System Board Memory Components suspend-to-RAM (STR) light pair 2 pair 1 socket 4 socket 3 socket 2 socket 1 Re movi ng and Inst alli ng Part s 73
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• Memory sockets must be upgraded in matched pairs. In other words, two sockets in a pair must contain modules of identical capacity, number of components, and speed. See "System Board Memory Components" to identify pairs of sockets. • Mixed pairs of ECC and non-ECC modules all function as non-ECC. • Be sure to install a RIMM in socket 1 first (closest to the processor) before installing modules in the other sockets. • The system board supports PC600 and PC800 memory modules.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Addressing Memory with 4-GB Configurations If you use optional memory riser boards and eight, 512-MB RIMMs, you can install 4 GB of physical computer memory. Current workstation-class OSs (such as Microsoft® Windows NT®, Windows® 2000, and Windows XP) can only utilize a maximum of 4 GB of address space. However, the amount of memory available to the OS will be slightly less than 4 GB.
Sample Configurations Sample Configurations without Memory Riser Boards Total Memory Socket 1 Socket 2 Socket 3 Socket 4 128 MB 64 MB 64 MB CRIMM CRIMM 256 MB 64 MB 64 MB 64 MB 64 MB 256 MB 128 MB 128 MB CRIMM CRIMM 384 MB 128 MB 128 MB 64 MB 64 MB 512 MB 128 MB 128 MB 128 MB 128 MB 512 MB 256 MB 256 MB CRIMM CRIMM 640 MB 256 MB 256 MB 64 MB 64 MB 768 MB 256 MB 256 MB 128 MB 128 MB 1024 MB 256 MB 256 MB 256 MB 256 MB 1024 MB 512 MB 512 MB CRIMM CRIMM 115
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5 If necessary, remove memory modules that occupy system board sockets in which you plan to install upgrade modules. 6 If you have the optional memory riser boards installed and you plan to install upgrade modules on the riser boards, remove the riser boards. 7 Install the upgrade modules in system board or riser board sockets. NOTE: See "Computer Memory Installation Guidelines.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 14 When the System Memory total is correct, exit system setup. 15 Run the Dell Diagnostics to verify that the memory modules are operating properly. Removing a Memory Module NOTICE: Before disconnecting a device from the computer, wait 10 to 20 seconds after disconnecting the computer from its electrical outlet. Before removing a component from the system board, verify that the standby power light on the system board has turned off.
Installing a Memory Module 1 Press the securing clips at each end of the socket outward until they snap open (see the following figure). 2 Align the slots on the bottom of the module with the ridges inside the socket. NOTICE: To avoid damage to the memory module, press the module straight down into the socket with equal force applied at each end of the module. 3 Press the module straight down into the socket until the securing clips snap into place at the ends of the module.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m a Lift the retention bracket up to disengage it from the chassis. b Lift the bracket away from the chassis. NOTICE: To avoid damage to the memory riser board, press the securing clips with equal force applied at each end of the memory socket. 3 Remove memory riser board A: NOTE: To access the securing clips on the system board memory sockets, it may be necessary to remove the fan for microprocessor 0.
Removing Memor y R iser Boards memory riser board retention bracket memory riser board A memory riser board B system board securing clips (2) Re movi ng and Inst alli ng Part s 83
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Installing Memory Riser Boards NOTICE: System board memory sockets 3 and 4 can either be empty or contain CRIMMs. Sockets 3 and 4 cannot contain RIMMs with memory riser boards installed in sockets 1 and 2. 1 If any RIMMs occupy memory sockets on the system board, remove those modules. To locate the memory sockets on the system board, see "System Board Memory Components.
Installing Memory Riser Boards memory riser board retention bracket memory riser board A memory riser board B memory sockets (4) system board Re movi ng and Inst alli ng Part s 85
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Disk Drives and Media • Installing a CD, zip, or other externally accessible drive • Installing a hard drive • EIDE device installation guidelines • SCSI device installation guidelines Your computer provides the following drive bays: • One 3.5-inch diskette drive. • Externally accessible drive bay: holds up to three 5.25-inch (1.6-inch high) externally accessible drives or up to two 5.25-inch (1.
D r i v e Ty p e s diskette drive 5.25-inch drive 1 (1.6-inch high) 5.25-inch drive 2 (1.6-inch high) 5.25-inch drive 3 (1.6-inch high) or 3.5-inch drive 4 (1-inch high) 3.5-inch drive 3 (1-inch high) 3.5-inch drive 2 (1-inch high, or 1.6-inch high) 3.5-inch drive 1 (1.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Installing a CD, Zip, or Other Externally Accessible Drive NOTE: If you are replacing a hard drive that contains data you want to keep, be sure to back up your files before you begin this procedure. CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer." NOTICE: Before disconnecting a device from the computer, wait 10 to 20 seconds after disconnecting the computer from its electrical outlet.
Removing an Externally- Accessible Dr ive Re movi ng and Inst alli ng Part s 89
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Removing the Diskette Drive 7 Unpack the replacement drive and prepare it for installation. NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. See the documentation that accompanied the drive to verify that the drive is configured for your computer. Change any settings necessary for your configuration.
8 If the replacement drive does not have bracket rails attached, remove the rails from the old drive by removing the four screws that secure the rails to the drive. Then attach the bracket rails to the replacement drive (see the following figure). NOTE: If you are not replacing an existing drive and the new drive does not have bracket rails attached, install the extra rail set that is located inside your computer in an empty drive bay.
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Installing the Diskette Drive 10 If you are installing a drive that has its own controller card, install the controller card in an expansion slot. See the documentation that accompanied the drive and controller card to verify that the configuration is correct for your computer. Change any settings necessary for correct configuration. 11 Connect the cables to the drive. See "Attaching Cables for an Externally Accessible Drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • Connect the appropriate interface cable to the interface connector on the back of the drive. If you are installing an EIDE or SCSI drive and you have another drive of the same type in the computer, you can use the spare connector on the interface cable for the existing drive. Otherwise, use the interface cable provided with the new drive.
• For a drive that has audio output capability, such as a CD drive, connect the audio cable to the audio (CD input) connector on the system board.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Attaching Cables for the Diskette Drive drive interface cable DC power cable cable clips (2) cable retainer diskette system board connector 13 96 Ensure that all cables are firmly connected. Fold cables out of the way to provide airflow for the fan and cooling vents.
14 If the drive bay was previously empty, remove the corresponding insert from the front panel. From inside the cover, press the ends of the insert outward with your finger until the insert snaps free of the front panel. NOTE: If you are installing a hard drive, do not remove the drive bay insert. 15 Close the computer cover. 16 Stand the computer upright. 17 Reconnect the computer and devices to their electrical outlets, and turn them on.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: Tape drives sold by Dell come with their own operating software and documentation. After you install a tape drive, refer to the documentation that came with the drive for instructions on installing and using the tape drive software. Installing a Hard Drive NOTE: If you are replacing a hard drive that contains data you want to keep, be sure to back up your files before you begin this procedure.
Removing a Hard Dr ive 7 Unpack the replacement drive and prepare it for installation. NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. See the documentation that accompanied the drive to verify that the drive is configured for your computer. Change any settings necessary for your configuration.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 8 If the replacement drive does not have bracket rails attached, remove the rails from the old drive by removing the four screws that secure the rails to the drive. Then attach the bracket rails to the replacement drive (see the following figure). NOTE: If you are not replacing an existing drive and the new drive does not have bracket rails attached, install the extra rail set that is located inside your computer in an empty drive bay.
Installing a Hard Drive 10 If you are installing a drive that has its own controller card, install the controller card in an expansion slot. See the documentation that accompanied the drive and controller card to verify that the configuration is correct for your computer. Change any settings necessary for correct configuration. 11 Connect the cables to the drive. See "Attaching Cables for a Hard Drive." • Connect a DC power cable to the power input connector on the back of the drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • Connect the appropriate interface cable to the interface connector on the back of the drive. If you are installing an EIDE or SCSI drive and you have another drive of the same type in the computer, you can use the spare connector on the interface cable for the existing drive. Otherwise, use the interface cable provided with the new drive.
Attaching Cables for a Hard Drive drive interface cable DC power cable primary EIDE system board connector LVD SCSI system board connector 13 Ensure that all cables are firmly connected. Fold cables out of the way to provide airflow for the fan and cooling vents.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 14 If the drive bay was previously empty, remove the corresponding insert from the front panel. From inside the cover, press the ends of the insert outward with your finger until the insert snaps free of the front panel. NOTE: If you are installing a hard drive, do not remove the drive bay insert. 15 Close the computer cover. 16 Stand the computer upright. 17 Reconnect the computer and devices to their electrical outlets, and turn them on.
EIDE Device Installation Guidelines Jumper Settings All EIDE drives should be configured for the Cable Select jumper position, which assigns master and slave status to drives by their position on the interface cable.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m EIDE Cables To transfer data at full speed, Ultra ATA/100 hard drives require an 80conductor cable like that used with ATA/66 drives. The 80-conductor cable has a 40-pin connector like the ATA/33 cable, but it has twice as many wires within the cable. If you use an ATA/33 cable with Ultra ATA/100 hard drives, the drives will operate properly, but data will transfer at ATA/33 speeds.
Default SCSI ID Settings System Board Controller Controller Card Device ID Device ID Controller 7 Controller 7 Boot hard drive 0 Boot hard drive 0 CD or DVD drive 5 tape or DAT drive 6 NOTE: There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number. SCSI devices installed by Dell are configured correctly during the manufacturing process. You do not need to set the SCSI ID for these SCSI devices.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • Although you install SCSI devices essentially the same way as other devices, their configuration requirements are different. For details on configuring your particular SCSI subsystem, refer to the documentation for your SCSI devices and/or your host adapter card. • Configure the device for a SCSI ID number and disable termination, if necessary. • To use an external SCSI device, you must have a SCSI controller card installed in your computer.
Expansion Cards • Installing an expansion card • Removing an expansion card Your computer provides expansion slots for the following cards: • Up to three 32-bit, 33-MHz PCI cards. • Up to two 64-bit, 66-MHz PCI expansion cards. • One 32-bit AGP card. The expansion slot supports AGP 4x or 2x Pro110 modes operating at 1.5 V. See "Expansion Card Types" for examples of these cards. NOTE: To meet PC99 Workstation requirements, your Dell™ computer does not support ISA expansion cards.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m E x p a n s i o n C a r d Ty p e s 32-bit PCI card 64-bit PCI card AGP 4x card AGP 4x Pro card NOTE: The AGP expansion slot only supports 1.5-V cards.
System Board Expansion Card Components AGP connector PCI connector 1 32-bit, 33 MHz PCI connector 2 PCI connector 3 64-bit, 66 MHz PCI connector 4 PCI connector 5 NOTE: Install only 66-MHz expansion cards in the 66-MHz slots. You can install 33-MHz cards in the 66-MHz slots. However, the entire bus, including the integrated SCSI controller, will operate at only 33 MHz. Installing an Expansion Card CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Raising t he Expansion C ar d Retention Arm card retention arm card bracket expansion card card connector 5 If you are installing a new expansion card, remove the filler bracket for an empty card-slot opening. Then continue with step 7. 6 If you are replacing an expansion card that is already installed in the computer, remove the expansion card. If necessary, disconnect any cables connected to the card.
CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any expansion cards and verify that the standby power light on the system board has turned off. To locate this light, see "System Board Components" or the interior service label. 8 Insert the expansion card into the expansion-card connector.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Installing an Expansion Card card retention arm expansion card card connector 9 10 Lower the expansion card retention arm and press it into place, securing the expansion card(s) in the chassis. Connect any cables that should be attached to the card. See the documentation for the card for information about the card's cable connections. NOTICE: Do not route expansion card cables over or behind the expansion cards.
12 Stand the computer upright. 13 Reconnect the computer and devices to their electrical outlets, and turn them on. NOTE: If enabled, the Chassis Intrusion option will cause the following message to be displayed at the next system start-up: ALERT! Cover was previously removed. 14 15 If you installed a sound card, perform the following steps: a Enter system setup, select Integrated Devices and change the setting for Sound to Off. b Connect external audio devices to the sound card’s connectors.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 4 Press the lever on the expansion card retention arm and raise the retention arm (see "Raising the Expansion Card Retention Arm"). 5 If necessary, disconnect any cables connected to the card. 6 Grasp the card by its top corners, and ease it out of its connector. 7 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell and order part number 81808.
Microprocessor Airflow Shroud • Removing the microprocessor airflow shroud • Installing the microprocessor airflow shroud Removing the Microprocessor Airflow Shroud CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer." NOTICE: Before disconnecting a device from the computer, wait 10 to 20 seconds after disconnecting the computer from its electrical outlet.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Removing the Microprocess or Air flow Shroud airflow shroud top anchor tabs (2) bottom anchor tabs (2) Installing the Microprocessor Airflow Shroud 1 118 Install the airflow shroud: • Insert the bottom anchor tabs of the shroud into the chassis anchor slots. • Press the shroud toward the chassis until the top anchor tabs on the shroud snap securely into place. See "Removing the Microprocessor Airflow Shroud." 2 Close the computer cover.
4 Reconnect the computer and devices to their electrical outlets, and turn them on. NOTE: If enabled, the Chassis Intrusion option will cause the following message to be displayed at the next system start-up: ALERT! Cover was previously removed.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Microprocessor • Installation guidelines • Upgrading the microprocessor(s) Installation Guidelines • A VRM must be installed for each microprocessor installed. To locate the VRM and microprocessor sockets, see "System Board Components" or the interior service label. • For single-processor operations, the processor must be installed in socket 0 and the VRM must be installed in connector 0. Processor socket 1 and VRM connector 1 must be empty.
CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer." NOTICE: Before disconnecting a device from the computer, wait 10 to 20 seconds after disconnecting the computer from its electrical outlet. Before removing a component from the system board, verify that the standby power light on the system board has turned off. To locate this light, see "System Board Components" or the interior service label. 1 Remove the microprocessor airflow shroud.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Removing the Microprocess or Heat Sink latch latch securing clip securing clip heat sink retention base microprocessor socket 3 Remove the microprocessor from its connector. Your microprocessor uses a ZIF socket with a lever-type handle that secures or releases the microprocessor. To remove the microprocessor, pull the socket lever up until the microprocessor is released.
Removing the Microprocessor microprocessor microprocessor socket socket lever 4 Install the new microprocessor in the socket: a Ensure that the lever on the microprocessor socket is fully extended to the release position. NOTICE: When you place the microprocessor in the socket, ensure that the microprocessor aligns properly with the socket. To avoid damage, you must position the microprocessor correctly in the socket. b Align pin 1 of the new microprocessor with pin 1 of the socket.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m d Rotate the socket lever back toward the socket until it snaps into place, securing the microprocessor. Installing the Microprocessor microprocessor pin-1 indicator microprocessor microprocessor socket socket lever socket pin-1 indicator 5 Install the replacement microprocessor heat sink: NOTICE: If you are not installing a microprocessor upgrade kit from Dell, reuse the original heat sink and securing clips when replacing the microprocessor.
c For each of the replacement metal clips that secure the heat sink to the microprocessor, fit the end of the clip that does not have the latch to the heat sink retention base. Then, press down on the clip’s latch to secure the clip to the heat sink retention base (see "Removing the Microprocessor Heat Sink"). 6 Install the airflow shroud. 7 Close the computer cover. 8 Stand the computer upright. 9 Reconnect the computer and devices to their electrical outlets, and turn them on.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m VRM • Removing a VRM • Installing a VRM NOTICE: A VRM must be installed for each microprocessor installed. To locate the VRM and microprocessor sockets, see "System Board Components" or the interior service label. Removing a VRM CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer.
Removing a VRM VRM securing clip VRM connector 4 Grasp the VRM by its top corners, and ease it out of its connector. Installing a VRM 1 Press the securing clips at each end of the socket outward until they snap open (see "Removing a VRM"). 2 Align the slots on the bottom of the module with the ridges inside the socket. 3 Press the module straight down into the socket until the securing clips snap into place at the ends of the module. 4 Install the airflow shroud. 5 Close the computer cover.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: If enabled, the Chassis Intrusion option will cause the following message to be displayed at the next system start-up: ALERT! Cover was previously removed.
Computer Battery The 3.0-V CR2032 coin-cell battery installed on the system board provides power to retain the configuration, date, and time information when the computer is turned off. The computer battery is designed to provide years of service without being replaced.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTICE: If you use a blunt, nonconductive object to pry the battery out of its socket, be careful not to touch the system board with the object. Be sure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board. Pry the battery out of its socket with your fingers or with a blunt, nonconductive object, such as a plastic screwdriver. 6 Install the new battery.
NOTE: If enabled, the Chassis Intrusion option will cause the following message to be displayed at the next system start-up: ALERT! Cover was previously removed. 10 Enter system setup and enter the current time and date. Then exit system setup and save the information. 11 Turn off your computer and disconnect it from its electrical outlet. Leave the computer off for at least 10 minutes. 12 Reconnect the computer to its electrical outlet and turn it on.
Re m o vi n g a n d I n st a l l i n g Pa r ts w w w. d e l l . c o m | s u p p o r t . d e l l .
SECTION 5 Te c h n i c a l Specifications Microprocessor Memory System information Video Audio Expansion bus Drives Key combinations Controls and lights Power Physical Environmental w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Microprocessor Microprocessor type Intel® Xeon™. Design provides for future Dell-supported upgrades. A slower compatibility speed can be set through system setup.
Audio Audio type AC97, SoundBlaster emulation Audio controller Analog Devices AD1885 AC97 Codec Stereo conversion 16 bits (analog-to-digital and digital-to-analog) Interfaces: Internal PCI bus/AC97 External one line-in jack; two speaker/headphone jacks; one microphone jack Expansion Bus Bus types PCI and AGP Bus speed PCI: 33/66 MHz AGP: 66 MHz PCI expansion-card connectors three 32-bit, 33 MHz; two 64-bit, 66 MHz PCI expansion-card connector data width 32/64 bits (maximum) PCI expansion-car
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Controls and Lights Power control push button Power light green light; blinking green in sleep state; dual-color for computer operations—green for power, yellow for diagnostics Hard-drive access light green light Activity light (on integrated network adapter) yellow light Network link integrity and speed lights (on integrated network adapter) green light for 10-Mb operation; orange light for 100-Mb operation Diagnostic code lights four dual-color (yellow and green) lights located on front panel
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Environmental Temperature: Operating 10° to 35° C (50° to 95° F) Storage –40° to 65° C (–40° to 149° F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 0.5 octave/min Storage 0.5 G at 3 to 200 Hz at 1 octave/min Maximum shock: Operating bottom half-sine pulse with a change in velocity of 20 inches/sec (50.
SECTION 6 Solving Problems Finding Solutions Dell Diagnostics Messages and Codes Software Problems w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Finding Solutions This section describes computer hardware and software problems, offers corrective actions, describes the Dell Diagnostics utility, and provides system messages and codes. Before you call Dell for technical assistance, complete the following tasks to help you resolve computer problems: • Read "About Your Computer," including "Finding Information and Assistance." • Read "Safety First—For You and Your Computer.
Solving Problems Problem Action Computer locks up See "Restart a Computer That Is Not Responding" Computer gets wet See "Repair a Wet Computer" Computer is dropped or damaged See "Repair a Dropped or Damaged Computer" Hardware devices conflict See "Hardware Conflicts" System memory amount is not correct See "System Memory Problems" Microprocessor(s) malfunction See "Microprocessor Problems" System board malfunctions See "System Board Problems" System board is damaged See "Reset Corrupted BI
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Power Light Codes (continued) Power Light Cause Blinking yellow There is a system board or power supply failure. Basic Checks: • Check the diagnostic lights to see if the specific problem is identified. • Test the electrical outlet: ensure that the electrical outlet is working by testing it with a different device such as a lamp.
Yes. You need a new power cable. Contact Dell for technical assistance. No. The computer may be defective. Contact Dell for technical assistance. Monitor Problems The power light on the monitor communicates codes that can help you determine whether there is a problem. The following table lists the codes for the monitor power light. For more information, see the documentation that came with your monitor.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • If the monitor display is blank, the computer may be in suspended, or hibernate, state. Push and release the power button, move the mouse, or press a key on the keyboard to bring the computer out of the suspended state. • Disconnect the monitor interface cable from the computer and check the cable connector for bent or broken pins. Check for damaged or frayed cables.
No. Contact Dell for technical assistance. 5 Turn off the computer and the monitor, wait 10 to 20 seconds, and disconnect the monitor. Connect a different monitor to the computer and then turn them on. 6 Allow 1 minute for the computer to initialize its components, and then adjust the monitor's brightness and contrast controls. Is the monitor readable? Yes. The original monitor is defective. The problem is resolved. No. Contact Dell for technical assistance.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m – Electrical appliances on the same circuit or operating in close proximity to the computer can cause interference. – Audio equipment and certain types of lamps operating in immediate proximity to the computer can cause interference. • Restart the computer. • Enter system setup and ensure that Primary Video Controller under the Integrated Devices option is set correctly.
5 Turn off the computer and monitor, wait 10 to 20 seconds, and disconnect the monitor. Connect the monitor back to the original computer, and then turn them on. 6 Turn off nearby fans, lights, lamps, or other electrical devices. Is the monitor readable? Yes. One or more of those devices was causing interference. The problem is resolved. No. Go to step 7. 7 Run the VESA/VGA Interface tests in the Dell Diagnostics. Did any of the tests fail? Yes.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • If using headphones, ensure that the headphone cable is connected to the speaker/headphone connector (see "Front View of the Computer (Doors Open)" and "Back-Panel Features"). • If using a sound card, ensure that external audio devices are connected to the sound card’s connectors and not to the microphone, speaker/headphone, or line-in connectors on the computer back panel (see "Back-Panel Features").
Yes. The controller is working properly. Go to the next question. No. Contact Dell for technical assistance. Do you have a set of headphones? Yes. Go to step 4. No. Contact Dell for technical assistance. 4 Connect headphones to the speaker/headphone jack. Can you hear sound through the headphones? Yes. The speakers are defective. The problem is resolved. No. Contact Dell for technical assistance. Printer Problems Basic Checks: • Check the diagnostic lights to see if the specific problem is identified.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Yes. Go to step 3. No. The printer is probably defective. If you bought the printer from Dell, contact Dell for technical assistance. If you did not, take it to an authorized service center for repair. 3 Try to print again. Does the print operation complete successfully? Yes. The problem is resolved. No. Contact Dell for technical assistance. Serial or Parallel Device Problems NOTE: If you are having a problem with a printer, see "Printer Problems.
• Test the electrical outlet. Verify that the device is connected to a working electrical outlet. • Verify that the device is turned on. • Check for interference: electrical appliances on the same circuit or operating in close proximity to the computer can cause interference. If the problem still exists after you complete the basic checks, fill out the Diagnostics Checklist as you perform the following steps: 1 Enter system setup and check the Integrated Devices option settings.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 4 Turn off the computer and the device, swap the device's cable with a known working cable, and then turn on the computer and the device. Is the device working properly? Yes. You need a new device cable. Contact Dell for technical assistance. No. Go to step 5. 5 Turn off the computer and the device, swap the device with a comparable working device, and then turn on the computer and the device. Is the device working properly? Yes.
2 If you are using a PS/2 mouse, enter system setup and ensure that Mouse Port under the Integrated Devices option is set to On. Then exit system setup properly to save the information, and reboot the computer. Is the device working properly? Yes. The problem is resolved. No. Go to step 3. 3 If you are using a PS/2 mouse, run the Mouse test in the Pointing Devices device group in the Dell Diagnostics. Did the tests complete successfully? Yes. Go to the next question. No.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m No. Contact Dell for technical assistance. Keyboard Problems Basic Checks: • Check the diagnostic lights to see if the specific problem is identified. • Disconnect the cable from the computer and check the cable connector for bent or broken pins. Check for damaged or frayed cables. • Ensure that the cable is firmly connected to the computer.
Yes. The original keyboard may be defective. Go to step 4. No. Go to the next question. Do you have another computer that is working properly? Yes. Go to step 4. No. Go to the next question. Do you have another keyboard that is working properly? Yes. Turn off the computer, wait 10 to 20 seconds, and disconnect the keyboard. Go to step 6. No. Contact Dell for technical assistance. 4 Turn off the original computer, wait 10 to 20 seconds, and disconnect the keyboard.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • If you hear an unfamiliar scraping or grinding sound when a drive is accessed, there could be a hardware malfunction. Contact Dell for technical assistance. • When you turn on the computer, you can hear drive activity during the boot routine. If your computer does not boot, contact Dell for technical assistance. • If you are trying to copy data to the diskette, ensure that it is not writeprotected. • Try a different diskette in the drive.
No. Go to step 2. 2 Turn off the computer and devices, disconnect them from their electrical outlets, and wait 10 to 20 seconds. 3 Lay the computer on its right side. 4 Open the computer cover. 5 Remove and install the diskette drive. 6 Close the computer cover. 7 Stand the computer upright. 8 Reconnect the computer and devices to their electrical outlets, and turn them on. Does the diskette-drive access light blink during the boot routine? Yes. Go to the next question. No.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • When you turn on the computer, you can hear drive activity during the boot routine. If your computer does not boot, contact Dell for technical assistance. • Test the hard drive by using one of the following methods: – For Windows 2000 and Windows XP, Click the Start button, select Shutdown, and then click Restart the Computer. At the C: prompt, type: CD\Windows\Command and press . Type chkdsk and press .
At the C: prompt, type: CD\Windows\Command and press . Type chkdsk and press . This utility creates and displays a status report and lists and corrects errors on the disk. • For Microsoft Windows NT, run the error-checking utility by opening the property sheet of the affected volume(s) and clicking Check Now in the Error-checking section of the Tools tab. Is the drive operating properly? Yes. The problem is resolved. No. Go to step 3.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 7 Ensure that the DC power cables from the power supply are firmly connected to the connectors on each drive. Also verify that the interface cable for each drive is firmly connected to the drive and to the system board. 8 Ensure that the front panel cable is firmly connected to the system board and the front panel. Also ensure that the control panel cable is firmly connected to the front panel.
No. Contact Dell for technical assistance. Battery Problems If an error message indicates a problem with the battery or if configuration information is lost from system setup when the computer is turned off, the battery may be defective. CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Are the date and time correct? Yes. The problem is resolved. No. The battery may be defective. Go to step 12. 12 Replace the battery. Is the battery working properly? Yes. The problem is resolved. No. You may have a faulty system board. Contact Dell for technical assistance.
3 Lay the computer on its right side. 4 Open the computer cover. 5 Ensure that each expansion card is firmly seated in its connector. If any expansion cards are loose, reseat them. 6 Ensure that all cables are firmly connected to their corresponding connectors on the expansion cards. If any cables appear loose, reconnect them. For instructions on which cables should be attached to specific connectors on an expansion card, see the expansion card's documentation. 7 Close the computer cover.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 17 Run the RAM test group in the Dell Diagnostics. Did any of the diagnostics tests fail? Yes. Contact Dell for technical assistance. No. Go to step 18. 18 Turn off the computer and devices, disconnect them from their electrical outlets, and wait 10 to 20 seconds. 19 Lay the computer on its right side. 20 Open the computer cover. 21 Reinstall one of the expansion cards that you removed previously, and repeat step 14 through step 17.
• Verify the type of network device to which you are connecting the computer. A hub typically operates at 10 Mbps. A switch operates at 10 or 100 Mbps. Ensure that the network adapter is configured for the appropriate speed. See the network adapter diagnostics and configuration utility in the Dell Diagnostics. Fill out the Diagnostics Checklist as you perform the following steps. NOTICE: Do not connect a modem cable to the network adapter.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Recover From a Program That Is Not Responding 1 Press . Did the Close Program window appear? Yes. Go to step 2. No. Skip to step 4. 2 Click the program that no longer responds. 3 Click End Task. Is the computer operating properly? Yes. The problem is resolved. No. Go to step 4. 4 Press the reset button to reboot the computer.
NOTICE: Before disconnecting a device from the computer, wait 10 to 20 seconds after disconnecting the computer from its electrical outlet. Before removing a component from the system board, verify that the standby power light on the system board has turned off. To locate this light, see "System Board Components" or the interior service label.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 15 Reconnect the computer and devices to their electrical outlets, and turn them on. 16 Run the System Board Devices test group in the Dell Diagnostics. Did any of the diagnostics tests fail? Yes. Contact Dell for technical assistance. No. The problem is resolved. Repair a Dropped or Damaged Computer CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer.
No. The problem is resolved. Hardware Conflicts Hardware conflicts occur when the operating system detects multiple devices that are attempting to operate on the same system resources when those resources cannot be shared between the devices. Symptoms: • Computer hangs or locks up, particularly while using a specific device. • Memory parity errors occur on a parity-enabled computer. • Noise or other problems from sound cards. • Unintelligible characters printed on the printer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: If you installed up to 4 GB of memory but not all of it is available for use by the OS, see "Addressing Memory with 4-GB Configurations." Basic Checks: • Check the diagnostic lights to see if the specific problem is identified. • If an insufficient memory message appears, save and close any open files and exit any open application programs not in use. Consider installing additional system memory. • Restart the computer.
Yes. The computer updated the memory count when you restarted the computer. The problem is resolved. No. Go to step 2. 2 Run the System Memory test group in the Dell Diagnostics. Did any of the diagnostics tests fail? Yes. Contact Dell for technical assistance. No. Go to step 3. 3 Turn off the computer and devices, disconnect them from their electrical outlets, and wait 10 to 20 seconds. 4 Lay the computer on its right side. 5 Open the computer cover.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Basic Checks: • Check the diagnostic lights to see if the specific problem is identified. • If two microprocessors are installed, ensure that they are identical.
NOTICE: Before disconnecting a device from the computer, wait 10 to 20 seconds after disconnecting the computer from its electrical outlet. Before removing a component from the system board, verify that the standby power light on the system board has turned off. To locate this light, see "System Board Components" or the interior service label. 1 Run the System Board Devices and Processor Cache test groups in the Dell Diagnostics. Did any of the diagnostics tests fail? Yes.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Is the computer working properly? Yes. The problem is resolved. No. Contact Dell for technical assistance. System Board Problems A system board problem can result from a defective system board component, a faulty power supply, or a defective component connected to the system board. Before you perform the following steps, check the diagnostic lights to see if the specific problem is identified.
8 Reconnect the computer and devices to their electrical outlets, and turn them on. Is the computer working properly? Yes. The problem is resolved. No. Go to step 9. 9 Perform the procedure in "System Memory Problems." Is the computer working properly? Yes. The problem is resolved. No. Go to step 10. 10 Perform the procedure in "Expansion-Card Problems." Is the computer working properly? Yes. The problem is resolved. No. Go to step 11. 11 Perform the procedure in "Keyboard Problems.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 1 Turn off the computer and devices, disconnect them from their electrical outlets, and wait 10 to 20 seconds. 2 Lay the computer on its right side. 3 Open the computer cover. 4 Install a jumper plug on the RTCRST jumper pins and then remove it. This resets the BIOS settings to the factory configuration. See "Jumper Settings" to locate the real-time clock reset jumper (labeled "RTCRST") on the system board.
Dell Diagnostics • When to use the Dell Diagnostics • Features • Before you start testing • Running the Dell Diagnostics • Advanced testing When to Use the Dell Diagnostics If you experience a problem with your computer, run the Dell Diagnostics before you call Dell for technical assistance. The Dell Diagnostics tests check your computer's hardware without additional equipment and without the risk of destroying data.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • Read status messages that inform you whether test groups or subtests completed successfully • Receive error messages that appear if problems are detected Before You Start Testing • Read "Safety First—For You and Your Computer" and the safety instructions in your System Information Guide. • Turn on your printer if one is attached, and ensure that it is online.
NOTE: If you have a SCSI controller installed in your computer, make sure the controller is configured to boot after IDE devices. For more information, see your SCSI controller documentation. 6 Select the appropriate language for menu options. If you have changed a partition table and restarted your computer, select the option to Continue Windows NT Reinstall. A numbered list displays the available options. The following list describes each option.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Runs a diagnostic test on your SCSI hard drive(s). The diagnostic test does not cause data loss. However, you should back up any important data before you run the test. NOTE: The SCSI hard-drive diagnostics are intended for computers with SCSI hard drives and will ignore IDE hard drives. • Option 5 – Network Adapter Diagnostics/Configuration Configures the resources and settings for the integrated network adapter.
Dell Diagnostics Main Menu 8 • Test All Devices: Performs quick or extensive tests on all devices. • Test One Device: Performs quick or extensive tests on a single device after you select it from a list of device groups. After you select Test One Device, press for more information about a test. • Advanced Testing: Allows you to modify the parameters of a test, select a group of tests to perform, and access additional information about Advanced Testing.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 9 Remove the ResourceCD from the CD drive when you finish running the Dell Diagnostics. 10 If you changed the Boot Sequence in system setup, enter system setup and change the sequence back to the original configuration.
NOTE: The diagnostics may not list in the Device Groups area the names of all components or devices that are part of your computer system. For example, it may not list a printer even though it is connected to your computer. However, the parallel port to which the printer is connected appears in the Device Groups list. You can test your printer connection in the Parallel Ports tests. • Devices for Highlighted Group — lists the computer's current hardware.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Messages and Codes • System messages • System beep codes • Warning messages • Diagnostics messages • Diagnostic lights • SNMP platform event traps Your application programs, operating system, and computer can identify problems and alert you to them. When a problem occurs, a message may appear on your monitor screen, a beep code may sound, or a light code may be generated.
System Messages Message Cause Action Address mark not found The BIOS found a faulty disk sector or could not find a particular disk sector. See "Hard Drive Problems." Alert! Card-cage fan not detected. The expansion-card cooling fan is not Ensure that an operational expansion-card installed, has failed, or is not properly cooling fan is installed and connected to connected to the system board. the system board. To locate the expansion-card cooling fan, see "Inside the Computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System Messages (continued) Message Cause Action Alert! OS Install Mode enabled. Amount of available memory limited to 256 MB. The OS Install Mode option in After the OS is installed, enter system system setup is set to On. This limits setup and set the OS Install Mode option the amount of available memory to to Off. 256 MB because some OSs will not complete installation with more than 2 GB of system memory. Alert! Power supply fan failure.
System Messages (continued) Message Cause Action Alert! Previous voltage failure. Voltage used by the computer either See "Power Problems" and "System Board exceeded or fell below acceptable Problems." thresholds. Alert! Processor Cache Size Mismatch. Two microprocessors with different cache sizes are installed. See "Microprocessor Problems." Install like processor or one processor. System Halted! Alert! Processor Speed Mismatch. Two processors with different speeds See "Microprocessor Problems.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System Messages (continued) Message Cause Action Attachment failed to respond The diskette drive or hard drive controller cannot send data to the associated drive. See "Diskette Drive Problems" and "Hard Drive Problems." Bad command or file name The command you entered does not Ensure that you have spelled the exist or the file name you specified is command correctly, put spaces in the faulty. proper place, and used the correct pathname.
System Messages (continued) Message Cause Action Gate A20 failure One or more memory modules may be loose. See "System Memory Problems." General failure The operating system is unable to carry out the command. This message is usually followed by specific information—for example, PRINTER OUT OF PAPER. Respond by taking the appropriate action. Hard disk configuration error The hard drive failed initialization. See "Hard Drive Problems.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System Messages (continued) Message Cause Action Memory data line failure at address, read value expecting value One or more memory modules may be faulty or improperly seated. See "System Memory Problems.
System Messages (continued) Message Cause Please connect USB The USB keyboard and/or mouse Keyboard/Mouse to USB must be connected to the USB port(s) on the back of the connectors on the back of the computer. computer. Plug and Play Configuration Error Action Turn your computer off, connect the USB keyboard and/or mouse to one of the USB connectors on the back of the computer, and restart your computer. See "BackPanel Features." The computer has encountered a See "Expansion-Card Problems.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System Messages (continued) Message Cause Action WARNING: Dell’s Disk Monitoring System has detected that drive [0/1] on the [primary/secondary] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell Computer Corporation. POST has queried the EIDE drive for status information.
System Beep Codes Code Cause Action 1-1-2 Microprocessor register failure Contact Dell for technical assistance. 1-1-3 NVRAM read/write failure Run the System Board Devices tests in the Dell Diagnostics. 1-1-4 ROM BIOS checksum failure Run the System Board Devices tests in the Dell Diagnostics, if possible. 1-2-1 Programmable interval timer Run the System Board Devices tests in the Dell Diagnostics, if possible.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System Beep Codes (continued) Code Cause Action 3-3-4 Video memory failure Run the VESA/VGA Interface tests in the Dell Diagnostics. 3-4-1 Video initialization failure Run the VESA/VGA Interface tests in the Dell Diagnostics. 3-4-2 Video retrace failure Run the VESA/VGA Interface tests in the Dell Diagnostics. 3-4-3 Search for video ROM failure Run the VESA/VGA Interface tests in the Dell Diagnostics.
Diagnostics Messages When you run a test group or subtest in the Dell Diagnostics, an error message may result. These error messages are not covered in this section. Record the message on a copy of your Diagnostics Checklist and contact Dell for technical assistance. Diagnostic Lights Your computer has a series of lights that can help you analyze and solve problems with your computer. To locate these lights, see "Front View of the Computer (Doors Open).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System Light Codes (continued) Power Light Hard Drive Light Cause Solid yellow N/A Corrective Action The Dell Diagnostics is running a If the Dell Diagnostics is running, test, or a device on the system board allow the testing to complete. may be faulty or incorrectly installed. Check the diagnostic lights to see if the specific problem is identified. Also, see "System Board Problems.
Diagnostic Lights When you turn on your computer, it performs a series of self-diagnostic checks. A successful POST ends with a single beep that signifies the start of normal operation. If the computer fails to complete the POST, a series of lights located on the computer can help you understand which test failed or why the computer stopped responding. These lights communicate problems encountered before and during POST only, not during normal operation.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Diagnostic Light Codes Before POST (continued) Light Pattern Cause Action Normal off condition. Computer is connected to its electrical outlet. Ensure that the front-panel power light is on. If the power light is off, ensure that the computer is connected to a working electrical outlet and then press the power button.
Diagnostic Light Codes Before POST (continued) Light Pattern Cause Action Possible VRM 1 failure. Perform the procedure in "Microprocessor Problems." Possible VRM 0 and VRM 1 failure. Perform the procedure in "Microprocessor Problems." A B C D A B C D Possible memory riser board A failure. Perform the procedure in "System Memory Problems." A B C D Possible memory riser board B failure. Perform the procedure in "System Memory Problems.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Diagnostic Light Codes During POST Light Pattern Cause Action Possible BIOS failure, and the computer is in the recovery mode. Run the BIOS Recovery Utility, and restart the computer to retest. If the problem is still not resolved, perform the procedure in "Reset Corrupted BIOS Settings." A B C D Possible microprocessor failure. Perform the procedure in "Microprocessor Problems." Possible memory failure.
Diagnostic Light Codes During POST (continued) Light Pattern Cause Action Possible USB failure. Disconnect all USB devices and cables, and restart the computer to retest. Then reconnect all USB devices and cables, and restart the computer to retest. A B C D If the problem is still not resolved, contact Dell for technical assistance. Possible system board resource and/or hardware Perform the procedure in "System Board failure. Problems" and see "Hardware Conflicts.
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Software Problems • Operating system compatibility • Multiple microprocessor compatibility • Input errors • Error messages • Device drivers • Memory-resident programs • Program conflicts • Memory address conflicts • Interrupt assignment conflicts • BIOS recovery utility This section provides general guidelines for analyzing software problems.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • If you have dual microprocessors installed, ensure that the application program is compatible with multiple microprocessors. Many older applications cannot use multiple processors. For more information, see "Multiple Microprocessor Compatibility." • Ensure that you properly installed and configured the application program. Reinstall the program if necessary.
Operating System Compatibility Ensure that the computer's operating environment is set up to accommodate the application programs you use. Whenever you change the operating environment parameters, you may also affect the successful operation of the application programs. Sometimes, after modifying the operating environment, you may need to reinstall a program that no longer runs properly.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Device Drivers Programs that use specialized subroutines called device drivers can also cause problems with your computer. For example, a variation in the way the data is sent to the monitor may require a special screen driver program that expects a certain kind of video mode or monitor.
Memory Address Conflicts Memory address conflicts occur when two or more devices try to access the same address in the upper memory blocks. For example, if a network expansion card and an expanded-memory page frame are assigned an overlapping block of addresses, a memory address conflict arises. As a result, when you try to log in to the network, the operation fails. To resolve this type of conflict, you can change the address of one of the devices.
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3 e Select FlashBIOS Updates for the download category. f Click Go. Follow the instructions on the screen to download the BIOS update utility. NOTE: For some Dell systems, you are given a choice to create a diskette containing the BIOS update files or to download a file you can use from the hard drive. Select the choice to use the file that requires no installation mechanism, or application. This allows you to download a file that you can use from the hard drive. 4 Go to an MS-DOS prompt.
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SECTION 7 Microsoft® Windows® X P Fe a t u r e s Overview of Windows XP New User Interface Files and Settings Transfer Wizard Application and Device Compatibility System Restore User Accounts and Fast User Switching Home and Small Office Networking FILE LOCATION: S:\SYSTEMS\Tesla\Ug\A02\1xpfeat.fm DELL CONFIDENTIAL – PRELIMINARY 10/25/01 w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: S:\SYSTEMS\Tesla\Ug\A02\1xpfeat.
Overview of Windows XP Based on an enhanced version of the Windows® 2000 operating system, Windows XP is available in consumer and business editions: Windows XP Home Edition and Windows XP Professional. The features discussed are available in both editions, but the Professional version, designed for business environments, includes additional productivity, security, networking, and management features important in business environments.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m To open Help and Support Center, click Start, then click Help and Support. From the home page, you can conduct a search or select categories of information, leading to task and information topics covering the use of your computer. Click User and System Guides for information on using your Dell™ computer, including installed hardware devices and software.
New User Interface Windows XP features a redesigned user interface with a new visual style, a less cluttered desktop, and built-in desktop cleanup features. Window layout has also been changed for Windows XP and, as in the Control Panel, emphasizes task presentation. The Start menu has been redesigned. The left half of the new Start menu includes the most frequently used icons. As you use your computer, the icons in this area are changed and rearranged depending on your computer usage patterns.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If you prefer the classic window and button appearance, perform the following steps: 1 Right-click anywhere on the main desktop screen and click Properties. 2 Click the Appearance tab. 3 From the Windows and buttons dropdown box, select Windows Classic style. 4 To customize color, font, and other classic desktop options, click Advanced. 5 When you have completed your appearance selections, click OK.
5 In the Shortcuts list, deselect any shortcuts you want to leave on the desktop, and then click Next>. 6 Click Finish to remove the shortcuts and close the wizard. The shortcuts are moved to the folder C:\Desktop Icons. To access desktop icons removed by Windows XP, click Start, then click Dell Solution Center. Taskbar Grouping The Windows taskbar is a row of buttons that typically displays across the bottom of the screen.
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Files and Settings Transfer Wizard The Files and Settings Transfer Wizard is used to migrate personal files and settings from one computer to another (for instance, when upgrading to a new computer). Personal files include the documents, images, spreadsheets, presentations, and e-mail messages on your computer. User settings include display properties, window sizes, toolbar settings, dial-up connections, Internet bookmarks, and so forth on your computer.
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Application and Device Compatibility Although Windows XP is designed to be compatible with a wide range of application programs and hardware devices, some older programs and devices may not be usable. Check the Microsoft website at www.microsoft.com for application programs and hardware devices known to be compatible. When buying new software and devices, look for those that are labeled as ready for Windows XP.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 Select how you want to locate the program to run with compatibility settings: from a list, available on a CD, or manually located. Then click Next>. 4 Select the type of operating system for which the program was designed or on which it ran successfully, and then click Next>. 5 If necessary, as for some games, select display settings for the program. 6 Click Next>. 7 To test the compatibility settings for the program, click Next>.
System Restore The System Restore feature of Windows XP provides the capability to restore the operating system, in the event of a problem, to a previous state without losing personal data files (such as Word documents, drawings, or email). System Restore actively monitors system file changes and some application file changes to record or store previous versions before the changes occurred.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • Manual checkpoints (created by you as needed) Scheduled Automatic Restore Points By default, System Restore creates a restore point every day that the computer is running. If your computer is off for more than a day, a new restore point is created the next time you turn the computer on. Event-triggered restore points Event-triggered restore points are created before key changes are made to the system.
1 Click Start, point to All Programs—> Accessories—> System Tools, and then click System Restore. 2 Select Create a restore point and click Next>. 3 Type a description of the restore point and click Create. The date and time are automatically added to the description of the new restore point. Restore Process As the computer is used over time, restore points are collected in the archive without any management or intervention.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 1 Click Start, point to All Programs—> Accessories—> System Tools, and then click System Restore. 2 Select Undo my last restoration and click Next>. 3 Click Next> to confirm the restoration undo. After System Restore finishes collecting data, the computer automatically restarts and the Undo Complete screen appears. 4 Click OK. Driver Rollback Windows XP device Driver Rollback can replace a device driver with the previously installed version.
User Accounts and Fast User Switching NOTE: Fast User Switching is the default user screen for both Home and Professional editions, but is disabled in Windows XP Professional when the computer is a member of a computer domain. Microsoft Windows XP includes a new feature that provides multiuser access to a single computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m However, user applications active during a user switch remain active and running in the background while the new user is working; this can result in a slower computer until the process finishes. For example, if one user is downloading a large file from the Internet and another user logs on to the computer, the file download continues in the background until it is complete.
2 In the Control Panel window, click User Accounts. 3 Under Pick a task, click Change the way users log on or off and do one of the following: 4 • Select the Use Fast User Switching to log off check box to enable Fast User Switching. • Deselect the Use Fast User Switching to log off check box to disable Fast User Switching. Click Apply Options. How to Add Users Only a computer administrator or a user with administrator rights can create multiple user accounts.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • 6 A limited account user can change only a few settings such as their own password. Click Create Account. After the accounts are created, each shows up on the Fast User Switching Welcome screen.
Home and Small Office Networking The Network Setup Wizard includes a checklist and steps to guide you through the process of sharing resources, such as files, printers, or an Internet connection, between computers in a home or small office. In Windows XP, Microsoft has improved the online documentation and usability of operating-system tools for setting up a home or small office network.
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Internet Connection Firewall Today's always-on cable modem and DSL Internet access connections offer unprecedented bandwidth to the home, but also leave the connected computer or home network vulnerable to hacker attacks. The nature of these attacks varies, but the goal is to gain access to individual computers attached to the Internet.
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SECTION 7 Getting Help Help Overview Dell Contact Numbers w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Help Overview This section describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to contact Dell for technical or customer assistance. Technical Assistance If you need assistance with a technical problem, perform the following steps: 1 Complete the procedures in “Solving Problems.” 2 Run the Dell Diagnostics. 3 Make a copy of the Diagnostics Checklist, and fill it out.
World Wide Web The Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you can access most of the services described in this section, including AutoTech, TechFax, order status, technical support, and product information. You can access Dell’s support website at http://support.dell.com. To select your country, click the map that appears. The Welcome to support.dell.com page opens.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m AutoTech Service Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems. When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions. The AutoTech service is available 24 hours a day, seven days a week.
Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, see “Dell Contact Numbers.” Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit Dell’s website at http://www.dell.com/.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer.
Diagnostics Checklist Name: ____________________________________________________ Date: ______________________________ Address: __________________________________________________ Phone number: _____________________ Service tag (bar code on the back of the computer): __________________________________________________ Express Service Code: ___________________________________________________________________________ Return Material Authorization Number (if provided by Dell support technician): __________________
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell Contact Numbers The following table provides country-specific access codes and telephone numbers, websites, and email addresses that you can use to contact Dell. The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing protocol. If you need assistance in determining which codes to use, contact a local or an international operator.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Barbados General Support Belgium (Brussels) Technical Support 02 481 92 88 International Access Code: 00 Customer Care 02 481 91 19 Country Code: 32 Home/Small Business Sales City Code: 2 Corporate Sales 1-800-534-3066 toll free: 0800 16884 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Website: http://suppor
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Denmark (Horsholm) Technical Support International Access Code: 00 Relational Customer Care 45170184 Country Code: 45 Home/Small Business Customer Care 32875505 Switchboard 45170100 Fax Technical Support (Upplands Vasby, Sweden) Fax Switchboard 45170182 46 0 859005594 45170117 Website: http://support.euro.dell.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Hong Kong Technical Support International Access Code: 001 Customer Service (Penang, Malaysia) Country Code: 852 Transaction Sales toll free: 800 96 4109 Corporate Sales toll free: 800 96 4108 toll free: 800 96 4107 604 633 4949 Ireland (Cherrywood) Technical Support International Access Code: 16 Home User Customer Care
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Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service)(Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Norway (Lysaker) Technical Support 671 16882 International Access Code: 00 Relational Customer Care 671 17514 Country Code: 47 Home/Small Business Customer Care 23162298 Switchboard 671 16800 Fax Technical Support (Upplands Vasby, Sweden) Fax Switchboard 46 0 85 590 05 594 671 16865 Website: http://support.euro.dell.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Sweden (Upplands Vasby) Technical Support International Access Code: 00 Relational Customer Care 08 590 05 642 Country Code: 46 Home/Small Business Customer Care 08 587 70 527 City Code: 8 Fax Technical Support 08 590 05 594 Sales 08 590 05 185 08 590 05 199 Website: http://support.euro.dell.com E-mail: swe_support@dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers Thailand Technical Support International Access Code: 001 Customer Service (Penang, Malaysia) Country Code: 66 Sales Trinidad/Tobago General Support U.K.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-mail Address Area Codes, Local Numbers, and Toll Free Numbers U.S.A.
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SECTION 8 Additional Information Regulatory Notices ENERGY STAR® Compliance Limited Warranty and Return Policy w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Regulatory Notices Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service.
Information Technology Equipment (ITE), including peripherals, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the system should match the electromagnetic environment classification of the computer system. A Notice About Shielded Signal Cables: Use only shielded cables for connecting peripherals to any Dell device to reduce the possibility of interference with radio communications services.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • This device must accept any interference received, including interference that may cause undesired operation. Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
• Company Name: Dell Computer Corporation One Dell Way Round Rock, Texas 78682 USA IC Notice (Canada Only) Most Dell computer systems (and other Dell digital apparatus) are classified by the Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • EN 61000-3-2 — “Electromagnetic compatibility (EMC) - Part 3: Limits - Section 2: Limits for harmonic current emissions (Equipment input current up to and including 16 A per phase).” • EN 61000-3-3 — “Electromagnetic compatibility (EMC) - Part 3: Limits - Section 3: Limitation of voltage fluctuations and flicker in low-voltage supply systems for equipment with rated current up to and including 16 A.
EN 55022 Compliance (Czech Republic Only) This device belongs to Class B devices as described in EN 55022, unless it is specifically stated that it is a Class A device on the specification label. The following applies to devices in Class A of EN 55022 (radius of protection up to 30 meters). The user of the device is obliged to take all steps necessary to remove sources of interference to telecommunication or other devices.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Class A ITE This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI) for information technology equipment. If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions.
MIC Notice (Republic of Korea Only) To determine which classification (Class A or B) applies to your computer (or other Dell digital device), examine the Republic of Korean Ministry of Information and Communications (MIC) registration labels located on your computer (or other Dell digital device). The MIC label may be located separately from the other regulatory marking applied to your product.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m MIC Class A Regulat or y L abel Class B Device Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including residential areas. MIC Class B Regulat or y L abel Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit (a three-prong socket).
To completely switch off the equipment, the power supply cable must be removed from the power supply socket, which should be located near the equipment and easily accessible. A protection mark "B" confirms that the equipment is in compliance with the protection usage requirements of standards PN-93/T-42107 and PN-EN 55022: 1996. Wymagania Polskiego Centrum BadaÒ i Certyfikacji Urz¼dzenie powinno byÊ zasilane z gniazda z przyŠ¼czonym obwodem ochronnym (gniazdo z koŠkiem).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 268 So lv ing Pr o ble m s • Nie nale¿y u¿ywaæ wtyczek adapterowych lub usuwaæ ko³ka obwodu ochronnego z wtyczki. Je¿eli konieczne jest u¿ycie przed³u¿acza to nale¿y u¿yæ przed³u¿acza 3-¿y³owego z prawid³owo po³¹czonym przewodem ochronnym. • System komputerowy nale¿y zabezpieczyæ przed nag³ymi, chwilowymi wzrostami lub spadkami napiêcia, u¿ywaj¹c eliminatora przepiêæ, urz¹dzenia dopasowuj¹cego lub bezzak³óceniowego ród³a zasilania.
BSMI Notice (Taiwan Only) S o lv ing Pr o ble m s 269
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOM Information (Mexico Only) The supply voltage, frequency, and current consumption figures may vary from computer to computer.
Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F. Supply voltage: 115/230 VAC Frequency: 60/50 Hz Input current rating: WCM, WCP — 6.0/3.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Exportador: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Embarcar a: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F. 272 So lv ing Pr o ble m s Tensión alimentación: 115/230 VAC Frecuencia: 60/50 Hz Consumo de corriente: WCM, WCP — 6.0/3.
ENERGY STAR® Compliance Certain configurations of Dell computer systems comply with the requirements set forth by the Environmental Protection Agency (EPA) for energy-efficient computers. If the front panel of your computer bears the ENERGY STAR® Emblem, your original configuration complies with these requirements and all ENERGY STAR® power management features of the computer are enabled.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Limited Warranty and Return Policy Three-Year Limited Warranty (U.S. Only) Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industrystandard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship.
Coverage During Year One During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must contact Dell’s Customer Technical Support within the warranty period. See “Getting Help” to find the appropriate contact information for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the exchange. You accept full responsibility for your software and data.
These provisions apply to Dell’s three-year limited warranty only. For provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s system integration department; accessories or parts that are not installed in the Dell factory; or DellWare products.
Coverage During Years Two and Three During the second and third years of this limited warranty, Dell will provide, on an exchange basis and subject to Dell’s Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m DELL’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).
One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) Guarantee Dell Computer Corporation (“Dell”) warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of one year from the original purchase date.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Limitation and Statutory Rights Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent permitted by law.
"Total Satisfaction" Return Policy (U.S. and Canada Only) If you are an end-user customer who bought new products directly from a Dell company, you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price.
w w w. d e l l . c o m | s u p p o r t . d e l l .
Glossary A Ampere. A measurement of current in an electrical conductor. AC Alternating current. Electricity that reverses its direction at a rate of 60 times per second (50 times per second in some countries). See DC. Accelerator A computer component that enhances the processing speed of a particular device, usually by taking over some of the tasks originally assigned by that device.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m ATAPI Advanced Technology Attachment Packet Interface. An interface used to connect CD, tape, and other drives with a computer. Binary A system of numbers having 2 as its base and using 0 and 1 for its notation. Binary code is used by computers because it works well with digital electronics and logic. BIOS Basic input/output system. Composed of software and data stored on a ROM chip.
CD-R CD recordable. A recordable version of a CD. Data can be recorded only once onto a CD-R. Once recorded, the data cannot be erased or written over. to as the Product Key or Product ID. For more information, see http://support.dell.com. COM Port CD rewritable. A rewritable version of a CD. Data can be written to a CD-RW, then erased and written over (rewritten). A shortened reference to communications port. The typical designation for a serial port connection to a modem or other serial device.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CPU Central processing unit. A computer chip that interprets and executes program instructions. Also referred to as the microprocessor. CRIMM Continuity Rambus in-line memory module (RIMM). Module that provides electrical continuity through the Rambus channel when the channel is not fully populated. All Rambus slots in a system must be filled with either a RIMM or a CRIMM. D-Sub See Subminiature-D. DAT Digital audio tape.
for desktop, enterprise, and Internet environments. Working with key technology vendors and affiliated standards groups, the DMTF is enabling a more integrated and efficient approach to management. DRAM Dynamic random-access memory (RAM). Referred to as "dynamic" because it must be regularly refreshed, unlike SRAM, which retains a value as long as power is supplied. See also RDRAM and SDRAM. DRDRAM Direct Rambus dynamic random-access memory (RDRAM). Provides a 16-bit bus, rather than the 8bit DRAM bus.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m ESD Electrostatic discharge. A rapid discharge of static electricity that can damage computer chips and devices. Ethernet A network communications protocol. See also Network Adapter. Expansion Card An electronic circuit board that installs in an expansion slot on the computer’s system board, expanding the capabilities of the computer. Examples of expansion cards include, video, modem, and sound cards.
Heat Sink A piece of heat-conductive metal that can be attached to the top of a chip, such as the microprocessor, to draw heat away and allow the chip to operate at a cooler temperature. Hot-Swappable Indicates that a device can be connected to or disconnected from a computer while the computer is running. After the hot-swappable device is connected to the computer, the OS can immediately recognize and use the device. hr Hour(s). A measurement of time that equals 60 min. HTML Hypertext Markup Language.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m communications protocol that functions similarly to TCP/IP. IRQ Interrupt request. An electronic pathway assigned to a specific device so that the device can communicate with the microprocessor. Each device connection must be assigned an IRQ. For example, the first serial port in your computer is typically assigned to IRQ4. Although two devices can share the same IRQ assignment, you cannot operate both devices simultaneously.
LPT Port Line print terminal. The typical designation for a parallel port connection to a printer or other parallel device. Most computers support one or two parallel ports designated as LPT1 and LPT2. LVD Memory Address Addresses assigned to physical memory locations by the computer at start-up. These addresses allow devices and software applications to identify information that the microprocessor can access. This process is referred to as Memory Mapping. Low voltage differential.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m vice-versa so that computers can communicate over telephone lines. Monitor The high-resolution TV-like device that displays your computer's output. ms Millisecond. A measurement of storage device access time that equals one thousandth of a second. MTBF Mean time between failures. A measurement of estimated equipment reliability. The higher the MTBF, the longer the equipment should last.
PCI Peripheral Component Interconnect. A standard for expansion cards developed by Intel Corporation. PCI is a local bus that supports 32- and 64-bit data paths, providing a high-speed data path between the microprocessor and devices such as video, drives, network, and so on. PCI devices are PnP-compliant. PET Platform event trap. A platform event is an alarm or specified condition that originates directly from a computer’s BIOS or hardware components such as the microprocessor or a chip.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • The client computer can be remotely shut down and restarted. connecting RAM to the microprocessor and other devices in the computer. See also DRDRAM. • Since PXE is an industry standard, new computers can easily be added to the network. Remote Wake Up RAID Redundant Array of Independent Disks. A system of two or more drives working together for performance and fault tolerance. RAID drives are typically used on servers and high-end PCs.
RS-232 A long-established standard describing the interface for serial data communication between computers and related devices. See also DCE and DTE. RTC Real-time clock. Battery-powered clock circuitry on the system board that keeps the date and time after you turn off the computer. customer support applications use the Service Tag to display all of the configuration and support history information for your specific computer. See also Express Service Code. For more information, see http://support.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m SRAM Static random-access memory (RAM). Referred to as "static" because it retains a value as long as power is supplied, unlike DRAM, which must be refreshed regularly. Stepping A term used to indicate a manufacturing “version number” or “revision level” of an Intel microprocessor. The initial version of a new processor is the A0 step. As revisions are made for functional fixes or manufacturing improvements, the stepping is increased.
URL Uniform Resource Locator. A standard way of specifying the location of an object, such as an HTML document, on the Internet. Examples of URLs include the following: • http://www.dell.com • http://support.dell.com • ftp.dell.com • mailto:info@dell.com The part before the first colon specifies the access scheme or protocol. Commonly implemented schemes include FTP and http.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m sleep mode. WOL is a facet of WfM technology. See also WOR, PME, and Remote Wake Up. WOR Wake-on Ring. Technology that allows a computer to be remotely turned on or awakened from sleep mode through a modem. See also WOL and PME. ZIF Zero insertion force. A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket. See LIF.
